Two Girls and a Crew Cleaning Reviews (1)
on 14 May 2014, I had hired two girls and a crew cleaning service to clean my home since I am getting ready to move to [redacted] to take care of family stuff. I was told that the cleaning would take about 5 hours. The cleaning took almost 8 hours. When Mrs [redacted] my property manager for my home, looked around the home to make sure everything is good to go, there was some noticeable stuff that was not taking care of during the initial service. The shower in the master bedroom was not clean for there was still soap sm in the shower stall. The toilet still had rings from where they weren't scrubbed. There is also rest paint behind the toilet. Also the the floor in the living room, which is wood, was not cleaned as promised for there was stains and other things on the on the floor. The laundry room was also dirty because there was no cleaning done behind the washer and dryer. The property manager also noticed some of the winds were still dirty, as well as some of the windows which were supposed to be clean. when I got there at around 4:30 in the afternoon the girls were more concerned about leaving them to finish the job that was at hand. The supervisor was also concerned about getting the check instead of ensuring the quality of her work. She also said that she was present at the end job the entire time. But she but I've also noticed that she wasn't there when she said she was.Product_Or_Service: house cleaningOrder_Number: [redacted]Account_Number: naDesired SettlementI wish to have my home re clean, which includes a top to bottom cleaning of my house as promised in the payment with the lack of service that was the problem. they need to notify mrs [redacted] my property manager, at XXX XXX XXXX, upon entering the home to notify her when they will be able to come out and clean the house. This will need to be done promptly since the house is up for rent.Business Response Contact Name and Title: [redacted]Contact Phone: XXXXXXXXXXContact Email: [redacted].comThe Customer has never contact this company and expressed that she was dis satisfied. A property agent from a rental company did. We explained to the agent the Customer needed to call us since they are the ones who hired us and signed off on the job with a check as satisfied. The Job took 3 hrs longer than promised because the house was completely filthy. There were 3 people on this job that should have only taken 5 hrs to complete for a home this size. This home was never taken care of or cleaned. We spent hours scraping dirt and sm from counters, commodes, showers and floors. The home was left in excellent condition with the homeowners approval. Upon the homeowner looking over her home her young child kept running in and out of the home onto the floors and kept bringing dirt in. We continued to clean up after her son until we left. As we were leaving the homeowner stayed behind and the child went with her back into the house after walking through dirt. We are not responsible for dirt that accumilates once we leave.Consumer Response 1. The dirt that I was talking about was in front of the master bedroom, where my son was not tracking dirt in. The owner of the company admitted that they only used a steam cleaner, with no cleaning agent (soap) in the steam cleaner to the property manager. My property manager ([redacted] went through the house with the owner of [redacted] Realty, seeing the issues before themselves. The dirt that was tracked on the floor were not footprints from my son. Before I went to pick my son up, one of the cleaners said that the steamer should be done before I got back. When I returned, the steamer was not working, which the supervisor had to come over to fix the steamer. They were there an additional two hours due to the steamer not working.2. The master bathroom still had soap sm in the shower, with toothpaste on the counter. My son was not in the bedroom nor the master bathroom. There was no toothpaste on the counter when I left the home on 12 May 2014, with checking it through on the 13th, which I was painting and spackling the walls from the movers. I was there most of the morning, cleaning out the garage. Two hours into the cleaning, they were already in the kitchen. There was no issue, until the further looking into of their detail by the property manager.3. We just had the movers pack our stuff out. There was going to be some dirt left on the floor, in addition to what my son "tracked" in.To say that our home was "filthy", we have a dog, cat, and a two year old boy to look over, in addition to jobs, military, and school to deal with. The company cannot say that we didn't clean when we had the chance. To see what we did day to day, we did not have a steady schedule to take the time to clean. With both of us having duties, it was difficult to keep a house, but when we did have down time, we did clean. When the bill was handed to me, I didn't have time to react, due to my son being handed to me by the cleaning crew, which I was in a frazzled state (due to [redacted]). The issue was not about what we did to keep house, but the amount that we paid for them to clean our house. We entrusted them to clean our home after we had moved out, but instead it turned into "it's the owner's fault that the home was messy" situation. My friends have used different house cleaning services at $350, which there was no issues of cleaning. At this point, I would like to have my money back.Final Business Response There were no issues with the steamer that calls for water ONLY! The cleaning crew was instructed by the homeowner to "look after" her son while she did the final walk through on the house and signed off on the job with a check. This company has already given an additional 3 hrs of time which is a 270.00 value since the house was so nasty. We will NOT be providing a full refund however, we will come and address the LISTED concerns of the home owner and nothing further. This does not include a complete cleaning just the areas of concern. This customer has stated she has [redacted] problems along with other [redacted] issues which is my belief that this is the cause for the complaint to begin with. Any further cleaning can be done at the earliest next week and we will provide no longer than 2 more hours which is an additional 180.00 value.