Two Marines and a Truck Reviews (1)
I was completely dissatisfied with the actual time and manning required for the move, the poor explanation of how this happened, and the shockingly underestimated cost as a result. I initially enquired about help packing and moving only the heavy items we own, and was told it would take 3 movers 5.5 hours at a cost of $1100. Given this reasonable quote, I requested an estimate for full packout and move (i.e. everything we owned), and was told it would take an additional 2 people 3 hours, at a cost of $558. Thus the total initial estimate was $1658.
It ended up taking 2 people 3 hours the first day, and a crew that grew to 9 people around 9 hours on the second, and the final bill came to almost $3600. This can not be in any way a "good faith estimate." When I spoke with [redacted], he said that I failed to list everything I owned, which threw off their estimate. He also said he was confused when I said I wanted a "full packout" and thought I only wanted some additional items packed. I'm in the military and have moved 8 times in 14 years...I've never heard a company say that a "full packout" meant anything but "everything you own."
I received no response to the feedback that I left on their website (despite a statement from the president that he personally reads everything customers submit), and no returned phone call when called a week later. As a result, I am going through the Revdex.com.