I recently contracted Two Men and a Truck to assist with packing and moving my mother's household Requesting a quote was easily done via their website Allie S [redacted] , office manager, promptly called to discuss the charges and services covered She was polite, friendly, patient, and helpful She offered me several appointment options and helped me decide the best choice for my situation Shortly afterward I received detailed Pre-Move estimates via email, which included all the dos and donts to insure a successful move experience As Allie explained during our phone call, the moving team called me the morning of the move to let me know they were on their way So very polite and upbeat, they gave me their full names, asked if there was anything I needed for them to bring from the office, and communicated an estimate time of arrival Simmie M [redacted] , Jermain K***, and Calvin S [redacted] (apologies if I misspelled) arrived at my mother's house exactly at the time they estimated They parked the truck with appropriately placed orange parking cones to caution the street traffic They introduced themselves - all smiles, despite the biting cold wind that was blowing They came into the house, asked questions about the items to be moved, assessed the appropriate way to tackle the packing and moving, and promptly started working It was obvious from the start that they work together like a well-oiled machine, so I did my best to stay out of the way They didn't hesitate to ask questions during the move, point out possible issues with moving certain pieces of furniture - all in an effort to insure I was satisfied with the work At each stage, paperwork was discussed with me in detail before asking for my signature I observed the relaxed working relationship they seemed to have with one another I can't imagine that moving heavy furniture is fun, but they went about their business with smiles, light-hearted conversation, and focus I was duly impressed I noted that the guys took great care with all the items packed and moved - regardless of the size or value Their manager, Ed, dropped by for quality control purposes and was likewise friendly - explaining why he was there, how I felt about the service so far, if I had questions or concerns He explained that the minutes he was there to observe would be credited to my final labor charge Simmie, Jermain, and Calvin were very very very patient with my mother, who directed where the furniture was to be placed in the house I can't tell you how much I appreciated that After the work was complete, the final paperwork was explained in detail to my satisfaction The charges clearly itemized and documented The entire experience was better than I could have imagined While hiring movers is not cheap by any means, these guys were worth every last penny I can't remember the last time I had such an uneventful, smooth, and stress-free encounter with a service provider Not at any time did I feel that the guys were taking too long, or dragging their feet They were there to get the job done - and done right I was given several opportunities during the move to communicate concerns, if I had any Shortly after the gentlemen left, I received a call from the office to inquire how the move went The next time I need moving services, I will definitely call Two Men and a Truck - and I will specifically request these gentlemen I will even alter my plans to insure they are available
I am completely disgusted with this businessMy mom and dad sold their house last year and put items into storageTwo men and a truck packed up everything, loaded it into their truck and took it to storageThey did such a HORRIBLE job of packing the storage unit that they had to infact comeback out and re-pack itNone of the boxes were labelled and heavy boxes were placed on to lighter boxesWhen we opened the boxes up and pulled things from storage we found not only had they stolen a painting, yes I blame them because it was last in their care, but due to packing heavier boxes onto the lighter boxes most everything was broken or damagedIf you want to reach out to me before you use them I have pictures and emails stating they will not honor the claim I was trying to fileMy name on twitter is @ [redacted] If you are in the Memphis area PLEASE PLEASE do not use this company [redacted] !
I recently contracted Two Men and a Truck to assist with packing and moving my mother's household. Requesting a quote was easily done via their website. Allie S[redacted], office manager, promptly called to discuss the charges and services covered. She was polite, friendly, patient, and helpful. She offered me several appointment options and helped me decide the best choice for my situation. Shortly afterward I received detailed Pre-Move estimates via email, which included all the dos and donts to insure a successful move experience.
As Allie explained during our phone call, the moving team called me the morning of the move to let me know they were on their way. So very polite and upbeat, they gave me their full names, asked if there was anything I needed for them to bring from the office, and communicated an estimate time of arrival.
Simmie M[redacted], Jermain K[redacted], and Calvin S[redacted] (apologies if I misspelled) arrived at my mother's house exactly at the time they estimated. They parked the truck with appropriately placed orange parking cones to caution the street traffic. They introduced themselves - all smiles, despite the biting cold wind that was blowing. They came into the house, asked questions about the items to be moved, assessed the appropriate way to tackle the packing and moving, and promptly started working.
It was obvious from the start that they work together like a well-oiled machine, so I did my best to stay out of the way. They didn't hesitate to ask questions during the move, point out possible issues with moving certain pieces of furniture - all in an effort to insure I was satisfied with the work. At each stage, paperwork was discussed with me in detail before asking for my signature.
I observed the relaxed working relationship they seemed to have with one another. I can't imagine that moving heavy furniture is fun, but they went about their business with smiles, light-hearted conversation, and focus. I was duly impressed.
I noted that the guys took great care with all the items packed and moved - regardless of the size or value.
Their manager, Ed, dropped by for quality control purposes and was likewise friendly - explaining why he was there, how I felt about the service so far, if I had questions or concerns. He explained that the 15 minutes he was there to observe would be credited to my final labor charge.
Simmie, Jermain, and Calvin were very very very patient with my mother, who directed where the furniture was to be placed in the house. I can't tell you how much I appreciated that.
After the work was complete, the final paperwork was explained in detail to my satisfaction. The charges clearly itemized and documented.
The entire experience was better than I could have imagined. While hiring movers is not cheap by any means, these guys were worth every last penny. I can't remember the last time I had such an uneventful, smooth, and stress-free encounter with a service provider.
Not at any time did I feel that the guys were taking too long, or dragging their feet. They were there to get the job done - and done right. I was given several opportunities during the move to communicate concerns, if I had any.
Shortly after the gentlemen left, I received a call from the office to inquire how the move went.
The next time I need moving services, I will definitely call Two Men and a Truck - and I will specifically request these gentlemen. I will even alter my plans to insure they are available.
I am completely disgusted with this business. My mom and dad sold their house last year and put items into storage. Two men and a truck packed up everything, loaded it into their truck and took it to storage. They did such a HORRIBLE job of packing the storage unit that they had to infact comeback out and re-pack it. None of the boxes were labelled and heavy boxes were placed on to lighter boxes. When we opened the boxes up and pulled things from storage we found not only had they stolen a painting, yes I blame them because it was last in their care, but due to packing heavier boxes onto the lighter boxes most everything was broken or damaged. If you want to reach out to me before you use them I have pictures and emails stating they will not honor the claim I was trying to file. My name on twitter is @[redacted]. If you are in the Memphis area PLEASE PLEASE do not use this company. [redacted] !
I recently contracted Two Men and a Truck to assist with packing and moving my mother's household Requesting a quote was easily done via their website Allie S [redacted] , office manager, promptly called to discuss the charges and services covered She was polite, friendly, patient, and helpful She offered me several appointment options and helped me decide the best choice for my situation Shortly afterward I received detailed Pre-Move estimates via email, which included all the dos and donts to insure a successful move experience As Allie explained during our phone call, the moving team called me the morning of the move to let me know they were on their way So very polite and upbeat, they gave me their full names, asked if there was anything I needed for them to bring from the office, and communicated an estimate time of arrival Simmie M [redacted] , Jermain K***, and Calvin S [redacted] (apologies if I misspelled) arrived at my mother's house exactly at the time they estimated They parked the truck with appropriately placed orange parking cones to caution the street traffic They introduced themselves - all smiles, despite the biting cold wind that was blowing They came into the house, asked questions about the items to be moved, assessed the appropriate way to tackle the packing and moving, and promptly started working It was obvious from the start that they work together like a well-oiled machine, so I did my best to stay out of the way They didn't hesitate to ask questions during the move, point out possible issues with moving certain pieces of furniture - all in an effort to insure I was satisfied with the work At each stage, paperwork was discussed with me in detail before asking for my signature I observed the relaxed working relationship they seemed to have with one another I can't imagine that moving heavy furniture is fun, but they went about their business with smiles, light-hearted conversation, and focus I was duly impressed I noted that the guys took great care with all the items packed and moved - regardless of the size or value Their manager, Ed, dropped by for quality control purposes and was likewise friendly - explaining why he was there, how I felt about the service so far, if I had questions or concerns He explained that the minutes he was there to observe would be credited to my final labor charge Simmie, Jermain, and Calvin were very very very patient with my mother, who directed where the furniture was to be placed in the house I can't tell you how much I appreciated that After the work was complete, the final paperwork was explained in detail to my satisfaction The charges clearly itemized and documented The entire experience was better than I could have imagined While hiring movers is not cheap by any means, these guys were worth every last penny I can't remember the last time I had such an uneventful, smooth, and stress-free encounter with a service provider Not at any time did I feel that the guys were taking too long, or dragging their feet They were there to get the job done - and done right I was given several opportunities during the move to communicate concerns, if I had any Shortly after the gentlemen left, I received a call from the office to inquire how the move went The next time I need moving services, I will definitely call Two Men and a Truck - and I will specifically request these gentlemen I will even alter my plans to insure they are available
I am completely disgusted with this businessMy mom and dad sold their house last year and put items into storageTwo men and a truck packed up everything, loaded it into their truck and took it to storageThey did such a HORRIBLE job of packing the storage unit that they had to infact comeback out and re-pack itNone of the boxes were labelled and heavy boxes were placed on to lighter boxesWhen we opened the boxes up and pulled things from storage we found not only had they stolen a painting, yes I blame them because it was last in their care, but due to packing heavier boxes onto the lighter boxes most everything was broken or damagedIf you want to reach out to me before you use them I have pictures and emails stating they will not honor the claim I was trying to fileMy name on twitter is @ [redacted] If you are in the Memphis area PLEASE PLEASE do not use this company [redacted] !
I recently contracted Two Men and a Truck to assist with packing and moving my mother's household. Requesting a quote was easily done via their website. Allie S[redacted], office manager, promptly called to discuss the charges and services covered. She was polite, friendly, patient, and helpful. She offered me several appointment options and helped me decide the best choice for my situation. Shortly afterward I received detailed Pre-Move estimates via email, which included all the dos and donts to insure a successful move experience.
As Allie explained during our phone call, the moving team called me the morning of the move to let me know they were on their way. So very polite and upbeat, they gave me their full names, asked if there was anything I needed for them to bring from the office, and communicated an estimate time of arrival.
Simmie M[redacted], Jermain K[redacted], and Calvin S[redacted] (apologies if I misspelled) arrived at my mother's house exactly at the time they estimated. They parked the truck with appropriately placed orange parking cones to caution the street traffic. They introduced themselves - all smiles, despite the biting cold wind that was blowing. They came into the house, asked questions about the items to be moved, assessed the appropriate way to tackle the packing and moving, and promptly started working.
It was obvious from the start that they work together like a well-oiled machine, so I did my best to stay out of the way. They didn't hesitate to ask questions during the move, point out possible issues with moving certain pieces of furniture - all in an effort to insure I was satisfied with the work. At each stage, paperwork was discussed with me in detail before asking for my signature.
I observed the relaxed working relationship they seemed to have with one another. I can't imagine that moving heavy furniture is fun, but they went about their business with smiles, light-hearted conversation, and focus. I was duly impressed.
I noted that the guys took great care with all the items packed and moved - regardless of the size or value.
Their manager, Ed, dropped by for quality control purposes and was likewise friendly - explaining why he was there, how I felt about the service so far, if I had questions or concerns. He explained that the 15 minutes he was there to observe would be credited to my final labor charge.
Simmie, Jermain, and Calvin were very very very patient with my mother, who directed where the furniture was to be placed in the house. I can't tell you how much I appreciated that.
After the work was complete, the final paperwork was explained in detail to my satisfaction. The charges clearly itemized and documented.
The entire experience was better than I could have imagined. While hiring movers is not cheap by any means, these guys were worth every last penny. I can't remember the last time I had such an uneventful, smooth, and stress-free encounter with a service provider.
Not at any time did I feel that the guys were taking too long, or dragging their feet. They were there to get the job done - and done right. I was given several opportunities during the move to communicate concerns, if I had any.
Shortly after the gentlemen left, I received a call from the office to inquire how the move went.
The next time I need moving services, I will definitely call Two Men and a Truck - and I will specifically request these gentlemen. I will even alter my plans to insure they are available.
I am completely disgusted with this business. My mom and dad sold their house last year and put items into storage. Two men and a truck packed up everything, loaded it into their truck and took it to storage. They did such a HORRIBLE job of packing the storage unit that they had to infact comeback out and re-pack it. None of the boxes were labelled and heavy boxes were placed on to lighter boxes. When we opened the boxes up and pulled things from storage we found not only had they stolen a painting, yes I blame them because it was last in their care, but due to packing heavier boxes onto the lighter boxes most everything was broken or damaged. If you want to reach out to me before you use them I have pictures and emails stating they will not honor the claim I was trying to file. My name on twitter is @[redacted]. If you are in the Memphis area PLEASE PLEASE do not use this company. [redacted] !