Two Men and A Truck/Columbus Ohio

I have attached the estimate contract that was agreed upon prior to move dayThis was emailed as confirmation, as well as discussed and covered the day of the moveWe estimated this job to take hours with moversWe did complete the move in hours, and we did send movers the day of the
moveThe price agreed upon was $and this is the price we charged?

I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution is satisfactory to me.

Mr.[redacted],
Thank you again for the feedback you provided in regards to your most recent service. We never set out to provide customers with a poor experience, yet when it does occur we do intend to make every effort to correct the concerns.
As discussed on the phone today you have used our services...

and were pleased in the past. I assure you this is not a common practice with our company and would like another opportunity to prove we still have what it takes to duplicate what you received in 2004. Please contact me directly if you still feel you would like to utilize our services and I will personally assign the crew.
My refund offer still stands for $500 that I can have refunded back to the card you paid with the day of your last move in June. Please follow up with me once you have a had a chance to discuss with your wife over the weekend. I completely understand that you must feel you have received your moneys worth.
Have a great weekend.

I hired Two Men and A Truck to move me approximately 6 miles. I had a two bedroom apt although one bedroom was used as an office. Approximately 5 years ago they moved me 5 miles, practically from the same location, into the apartment for $200. The man on the phone quoted me $978 or close to it, to move me, indicating it would take 5 hours. I told him it should not take 5 hours, as it only took them 2 hours to move me into the apartment and I only had two additional pieces of furniture from back then. He said it was $142 per hour. When he quoted me the price of $978 I had told him there would be a bed and dresser in the garage which was not attached and that there would be patio furniture and 26 boxed in addition to all of my furniture. However, [redacted] and I moved the patio furniture, we took care of the items in the garage and we moved all the furniture except for the heavy stuff and all of the boxes, except 8, 9 if you count the [redacted] box they moved too. The movers arrived and looked around, they asked about the items in the garage and I told them we took care of that, the patio furniture, all of the smaller furniture and the patio furniture. He told me it would save me some money, but that they wrapped stuff now to protect it. They wound up charging my $857!! Highway robbery. I will NEVER recommend them again. It seems to me they took their time and milked it to charge more money...also, how can we move most every thing for you and you only take off $100?