Two Men and A Truck Reviews (%countItem)
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Two Men and A Truck Rating
Description: MOVERS, MOVING SERVICES-LABOR & MATERIALS, MOVING SUPPLIES, PIANO & ORGAN MOVING, MOVERS - OFFICE, MOVING & STORAGE COMPANY
Address: 401 Consortium Court, London, Ontario, Canada, N6E 2S8
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+1 (519) 680-0242 |
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1. I thought it was a great idea to disassemble the opening and closing mechanism on the front door to make it easier to bring furniture out to the truck and I thought it would have been an even better idea to have reattached it when they were finished.
2. Another good idea was taking the mirror off my wife's triple dresser since it would have been cumbersome to move it with it still attached but again would have been even better if they would have put it back on like they said they would.
3. I was very impressed when they pretty much saran wrapped wrapped all furniture to protect it and even when it was brought to its new destination and I started to take it of was told, "don't worry about it Harry, we'll take care of it". I foolishly believed that statement. My wife completed that task today.
4. Not much to say about the television that was broken other than, "we'll report that to the company". We have no idea if they have or will.
5. Was told 4 people at 9:00. Again, another great idea. To bad only 3 showed up. A 4th showed up around noon.
6. This is a continuation of #4. I just got an email with them offering to settle on the television. Trust me, and I have the email. They actually offered me$19.00 for a 39 inch television! Not kidding, $19.00. Tried to make a suitable agreement. By that I mean offering them the deal I was offered. I told them I'd send them $90.00 and they can send me 5, 39" television sets.
7. Ended up hiring 2 men for $35.00 each for 4 hours and rent a truck, nothing to do with 2 men and a truck, to repack the storage area, moving things from storage area back to where they wee supposed to be put in the first place, the apartment, and of course had to move things from the apartment to where they belonged in the storage area.
8. The best part is before they were finished I foolishly gave them each a $25.00 tip. They should have tipped me.
Trying to come up with a slogan. I'm thinking something a long the lines of I got phu___d by 2 men and a truck. Works for me, how about you?
Frankly, what's the use. There are several more. You can believe I will list every one of them so hopefully every one of the 25,000 families in the Nall Hills subdivision will read about the service, no disservice is a better word. Along with the many more families in Overland Park, Ks. I am rating them at the lowest I could because it won't allow a no star rating.
Multiple items of furniture damaged
Some items missing
Severe lack of communication/follow up from company
Lack of customer care/courtesy
I moved to Windsor ON from London ON on April 30, 2018 and hired TWO MEN AND A TRUCK - London ON. The men were very nice, however they caused multiple damages to multiple pieces of furniture in their haste. In sum, they sacrificed being careful for being fast, which resulted in the damages.
The issue arose when I contacted the office to report the damages. I also noticed that I am missing items, so I reported that as well. I was told the manager would contact me asap. I called again twice over the next couple of days and was told the same thing. Finally, I spoke with *** (manager) who said he would get back to me after speaking to the men. I did not hear back from him until two weeks later, after I called every day. The last time I called, I said they had until the following Wednesday (it was a Friday) or I will start posting my reviews and submit a complaint to corporate. I spoke to someone each time I called - every day over a two week period - and was told *** was sick and would get back to me tomorrow. I was also told multiple times that he was at work and then left multiple times. I was also told by 2 staff that they were surprised he hadn't called me yet, especially since he was in that day.
When we did speak two weeks later, *** told me the only option would be for them to charge me a $350.00 deductible to come to Windsor to look at the damages (despite my sending photos of the damages). I told them they weren't getting any more of my money. When asked what I would like, I suggested a $100-$200 courtesy refund or an amount we can discuss and he refused to even consider discussing any compensation. I let him know I will be moving forward with my complaint and reviews.
I then called customer service (corporate) and submitted a complaint. I was told they would tell the franchisee (owner of London's site) and they would call me back. After 24 hours I posted my reviews on Facebook and Yelp.
The next day I was contacted by someone from corporate (***) who said that their social media rep contacted them to advise of my FB post. She said she called the manager from London site and he said he offered me $50 but I refused because I wanted $200... I let her know that was a flat out lie. So she asked if I would accept his $50. After thinking about it and speaking with family and friends, I decided that I would not accept it and called her back to tell her, and to let her know I would like to speak with the owner.
I have yet to hear from the franchise owner, which leads me to believe he/she does not value customer service/care, either. The woman on the phone said that it is the franchise that makes the "ultimate decision" when I asked about issues being raised to corporate - so there was "nothing they can do".
This company caused a lot of damage to many pieces of my furniture, lost a few of my items, and refused to offer any compensation. They refused to contact me until I threatened filing a complaint. They then refused to offer any compensation/courtesy and then lied to corporate when they contacted them. Corporate then also failed to provide any customer service/courtesy, except for an unreasonable and insulting $50 from the franchise manager who refused to provide customer service and lied about offering compensation/courtesy.
I would like the owner of the London site to contact me so that I can discuss the situation with them to ensure they have accurate knowledge of the events. I would appreciate the owner offering some compensation/courtesy refund, which can be mutually agreed upon (I am not asking for much/expecting a substantial refund, but the courtesy would be appreciated). Ideally, I would also like a call from corporate as they did not respond appropriately in my opinion, and failed to provide customer service as well. Honestly, it is not the monetary value of the lost items/damaged furniture at this point. It is the principle of the fact that this business did not respond appropriately and failed to provide any semblance of acceptable customer service/courtesy/care.
This matter was fully investigated by our claims manager. After reviewing Miss ***'s issues both locally and at our corporate office, this matter was closed. Ultimately, she declined our offer to visit her location to effect repairs and our offer of compensation. Our policies and procedures are fully explained prior to any move being completed; first verbally, then in a pre-move correspondence letter and finally in our contract that was executed by both parties.
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not accept this response for multiple reasons. Firstly, I was never contacted by a "claims manager". I contacted the local office multiple times and eventually (much later than acceptable), I received a response from the location manager who was very discourteous. After posting a review on Facebook and contacting corporate customer service, I was contacted by a customer service agent who never identified her role and who ultimately said there was nothing they could do and that it is up to the franchise manager, regardless that my complaint was against him.
Secondly, no one ever offered to "visit my location to effect repairs" at any time. *** said that they would come out to "LOOK at the damages" for a further charge of $300 - "the deductible" - because I live 2 hours away from their office. Apparently there was no one closer that could "look" at the damages and report back to them. I also sent them multiple pictures of the multiple damages they caused. I have no idea how travelling less than 200kms to look at damages would constitute a deductible of $300, by the way.
Thirdly, no one offered me "compensation" at any time, either. The rep from corporate who contacted me advised that ***, the local manager, told corporate and told them that he offered me $50 but I said I wanted $200 - which was a flat out lie. He never offered me a penny and declined to even consider discussing compensation when I suggested an offer of compensation of "$100 or $200 or an amount we can both agree on". When the corporate rep said that his offer of $50 was still available, I declined after considering it. The reason I rejected it was twofold: 1) *** lied to corporate by saying he offered it to me - which he never did. Given his lies and disrespect, I would not accept any monetary compensation from him without a formal apology. 2) I may have accepted $50 originally if it was offered in a timely and respectful manner. It was not. Furthermore, I just had to purchase a new coffee table for $300 as they destroyed my existing table. $50 is only 1/6 of the expenses I have had to endure due to their unprofessional negligence. Again it may have been accepted if offered in a timely and respectful way.
Lastly, "policies and procedures" were never explained to me verbally prior to the move. I spoke to 2 different people on the phone (*** and ***, I believe) and was never verbally explained any policies and procedures regarding damages, deductibles, complaints, etc. It may be in the contract, but they were never discussed or explained to me verbally. This was not a concern of mine until now, when I read that this company lied yet again by saying everything was explained to me verbally prior to the move.
This company clearly has no qualms with providing very poor customer service and then lying to their corporate office and the Revdex.com in attempt to cover it.
We have closed this matter.