Two Men and A Truck

I was quoted one thing. that quote was confirmed by the moving crew. when it came time to settle up, the hourly rate was doubled. The move cost me $500 more than expected and I would not have chosen this company had I received the correct amount

My review of 2 Men and A Truck and how they treat senior citizens. I feel my wife of 54 years, 73 years young and myself, me being 75 years old, wouldn't hire them to pick up a lamp from the floor and put it on an end table. Why so cold you may ask as I would. Just a few examples. Before I give you examples let me say my wife and , we have never hired movers in our life and if this is an example of what movers are like I thank God we never did. I probably could have hired college students for les than the $125.00 an hour and rented a truck and been happier. and actually gotten the stuff put in storage that was supposed to be as well as the stuff put in the apartment that was supposed to be, so now I can hire someone else to correct what your company did wrong!
1. I thought it was a great idea to disassemble the opening and closing mechanism on the front door to make it easier to bring furniture out to the truck and I thought it would have been an even better idea to have reattached it when they were finished.
2. Another good idea was taking the mirror off my wife's triple dresser since it would have been cumbersome to move it with it still attached but again would have been even better if they would have put it back on like they said they would.
3. I was very impressed when they pretty much saran wrapped wrapped all furniture to protect it and even when it was brought to its new destination and I started to take it of was told, "don't worry about it Harry, we'll take care of it". I foolishly believed that statement. My wife completed that task today.
4. Not much to say about the television that was broken other than, "we'll report that to the company". We have no idea if they have or will.
5. Was told 4 people at 9:00. Again, another great idea. To bad only 3 showed up. A 4th showed up around noon.
6. This is a continuation of #4. I just got an email with them offering to settle on the television. Trust me, and I have the email. They actually offered me$19.00 for a 39 inch television! Not kidding, $19.00. Tried to make a suitable agreement. By that I mean offering them the deal I was offered. I told them I'd send them $90.00 and they can send me 5, 39" television sets.
7. Ended up hiring 2 men for $35.00 each for 4 hours and rent a truck, nothing to do with 2 men and a truck, to repack the storage area, moving things from storage area back to where they wee supposed to be put in the first place, the apartment, and of course had to move things from the apartment to where they belonged in the storage area.
8. The best part is before they were finished I foolishly gave them each a $25.00 tip. They should have tipped me.
Trying to come up with a slogan. I'm thinking something a long the lines of I got phu___d by 2 men and a truck. Works for me, how about you?
Frankly, what's the use. There are several more. You can believe I will list every one of them so hopefully every one of the 25,000 families in the Nall Hills subdivision will read about the service, no disservice is a better word. Along with the many more families in Overland Park, Ks. I am rating them at the lowest I could because it won't allow a no star rating.

Multiple items of furniture damaged
Some items missing
Severe lack of communication/follow up from company
Lack of customer care/courtesy

I moved to Windsor ON from London ON on April 30, 2018 and hired TWO MEN AND A TRUCK - London ON. The men were very nice, however they caused multiple damages to multiple pieces of furniture in their haste. In sum, they sacrificed being careful for being fast, which resulted in the damages.

The issue arose when I contacted the office to report the damages. I also noticed that I am missing items, so I reported that as well. I was told the manager would contact me asap. I called again twice over the next couple of days and was told the same thing. Finally, I spoke with *** (manager) who said he would get back to me after speaking to the men. I did not hear back from him until two weeks later, after I called every day. The last time I called, I said they had until the following Wednesday (it was a Friday) or I will start posting my reviews and submit a complaint to corporate. I spoke to someone each time I called - every day over a two week period - and was told *** was sick and would get back to me tomorrow. I was also told multiple times that he was at work and then left multiple times. I was also told by 2 staff that they were surprised he hadn't called me yet, especially since he was in that day.

When we did speak two weeks later, *** told me the only option would be for them to charge me a $350.00 deductible to come to Windsor to look at the damages (despite my sending photos of the damages). I told them they weren't getting any more of my money. When asked what I would like, I suggested a $100-$200 courtesy refund or an amount we can discuss and he refused to even consider discussing any compensation. I let him know I will be moving forward with my complaint and reviews.

I then called customer service (corporate) and submitted a complaint. I was told they would tell the franchisee (owner of London's site) and they would call me back. After 24 hours I posted my reviews on Facebook and Yelp.

The next day I was contacted by someone from corporate (***) who said that their social media rep contacted them to advise of my FB post. She said she called the manager from London site and he said he offered me $50 but I refused because I wanted $200... I let her know that was a flat out lie. So she asked if I would accept his $50. After thinking about it and speaking with family and friends, I decided that I would not accept it and called her back to tell her, and to let her know I would like to speak with the owner.

I have yet to hear from the franchise owner, which leads me to believe he/she does not value customer service/care, either. The woman on the phone said that it is the franchise that makes the "ultimate decision" when I asked about issues being raised to corporate - so there was "nothing they can do".

This company caused a lot of damage to many pieces of my furniture, lost a few of my items, and refused to offer any compensation. They refused to contact me until I threatened filing a complaint. They then refused to offer any compensation/courtesy and then lied to corporate when they contacted them. Corporate then also failed to provide any customer service/courtesy, except for an unreasonable and insulting $50 from the franchise manager who refused to provide customer service and lied about offering compensation/courtesy.