Two of Each, Inc.

Dear *** ***,I am in receipt of your letter regarding the above referenced customerI would like to provide the following information.Our *** location, which sold ** *** his puppy, has no record of receiving any information regarding this matterWould you please ask him to
forward the information (vet statements and invoices) which we will need to review this complaintAlso, please ask him to provide the name of the person at our *** location to whom he spokeHe may send that information to the office address as follows:The Pet Shop Eisenhower Drive Bethlehem, Pa18020Thank you,
Scott W
The Pet Shop

12/1/2015
Dear [redacted],
I am in receipt of your letter date November 18, 2105 regarding the above referenced matter. We regret that their "[redacted]', a Siberian Husky, experienced any health related concerns but are glad that they have been resolved. With regards to that I would...

like to provide the following information.Our store provides a very comprehensive warranty with every pet we sell. Our puppy warranty is both thoroughly explained to each customer and is customer initialed in 12 different places to ensure each of our customers understands the full benefit of our warranty. (Copy of [redacted]'s warranty is attached). Every customer receives their copy of that warranty.
As per the warranty, at the sign of any illness, [redacted] had the option of returning the puppy for a full refund. She chose not to do that and instead chose to have the puppy treated for a very common puppy upper respiratory infection which our warranty covers, had she complied with it. "[redacted]' was seen by a veterinarian and released to [redacted] with a routine follow up visit Scheduled for 2 weeks later.
As per part 3 of our 10 Day Health Warranty and section E of the General Terms and Conditions Customers must allow us our right to a second opinion prior to treatment. Unfortunately, [redacted] disregarded those terms and initiated treatment without notice which then prevented us from getting that second opinion from our veterinarian.
On October 16th [redacted] presented us with vet invoices after that treatment and, even though we were not obligated to do so we agreed to a partial reimbursement as a customer goodwill adjustment. She was told and reminded at that time that she must follow the terms of the warranty procedure for any subsequent veterinary treatments. There were those subsequent visits required for which she, again, disregarded the warranty procedures as well as our advice to her when she, again, initiated treatment in the same fashion as she had initially.
Therefore, for the above stated reasons, we are unable to provide [redacted] any further assistance beyond what we have already done.Thank you, 
Scott W

Review: We bought a puppy from here on 7/5/2014 for a price of $995.00 and took him for his mandatory 10 day visit for the health guarantee, they said all was good. However the puppy was back at the vet again today with kennel cough that he had gotten from the pet store, the store is refusing to pay the 68.25 for his medication. I understand the vet visit is my responsibility to pay but the meds should be on them as it was contracted from the pet store.Desired Settlement: Just asking for the 68.25 that the medicine cost

Business

Response:

Dear [redacted],I am in receipt of your letter regarding the above referenced customer. I would like to provide the following information.Our [redacted] location, which sold [redacted] his puppy, has no record of receiving any information regarding this matter. Would you please ask him to forward the information (vet statements and invoices) which we will need to review this complaint. Also, please ask him to provide the name of the person at our [redacted] location to whom he spoke. He may send that information to the office address as follows:The Pet Shop 4220 Eisenhower Drive Bethlehem, Pa. 18020Thank you,Scott WThe Pet Shop