Two Plus Four Construction Co. Inc.

Re: Compliant ID # [redacted]Dear [redacted]:We are in receipt of Ms. [redacted] complaint she filed with Revdex.com, ID #[redacted]. The following is our response to the complaint against Two Plus Four ManagementCo Inc. as managing agent for Nine Mile Landing Apartments.Nine Mile Landing Apartments...

is a Senior USDA-Rural Development/ Low IncomeHousing Tax Credit property. Ms. [redacted] moved into Nine Mile Landing Apartments onJanuary 1, 2012. The required paperwork to be eligible initially and thereafter on annual basisare to complete an interview where questions are asked to determine annual income, assets,and medical expenses, it is the applicant/residents responsibility to provide management withthe proper documentation or information for management to obtain 3rd party verification.Resident's monthly rent is based on annual income, interest from assets equal their grossannual income minus allowances for elderly credit of $ 400.00 and any out-of-pocket medicalexpenses. Deduction for medical expenses is determined as follows: any out-of-pocket medicalexpenses which exceed 3% of their annual income is an allowable deduction, which helpsreduce their monthly rent which is then based on 30% of their adjusted monthly income.April 14, 2014, Ms. [redacted] filed a complaint regarding [redacted]'s rent notbeing calculated correctly because of medical spend down through the Department of SocialService not being included with her medical deductions for her recertification effective January1,2014. Ms. [redacted] claimed [redacted] was due a refund. [redacted] was theRegional Property Manager responded to the complaint on April 23, 2014 the issue wasresolved, complaint closed.On March 23, 2015 Ms. [redacted] filed complaint Nine Mile LandingApartments owes refund of [redacted]'s full security deposit. We disagree with Ms.[redacted]. Ms. [redacted] recertification was effective for January 1, 2014 prior to this[redacted] annual recertification questionnaire were done, where the questions wereasked if she had any out-of-pocket medical expenses. [redacted] did not informmanagement of her spend down through Department of Social Services nor has she in the 2previous years but she did inform management of doctors, Life Line Alert etc... which 3rd partyverification were obtained and used towards her medical deductions. Sometime in late January,early February it was brought to the site managers attention, [redacted] pays toDepartment of Social Services a monthly spend down of S 539.00. The site manager started therecertification process to verify medical spend down. Management has 30 days to obtain allverifications and process the recertification which was done for [redacted]. The newcertification was effective for March 1, 2014. It was up to [redacted] to give managementall information pertaining to her income, assets and medical expense, if an applicant or residentdoes not inform management of expenses we have no way offinding this information out.Since, this was not management error but resident we cannot go back to January 1, 2014 andgive her a credit for rent, nor was Ms. [redacted] told she would be getting a refund orshe did not have to pay rent as she has indicated.We have attached a copy of [redacted]'s recertification effective March 1, 2014,medical deduction worksheet and move-out paperwork. Unfortunately [redacted] didmove out owing rent for July 2014, August and September 2014. I hope this helps clarify thematter regarding [redacted]'s security deposit.Please do not hesitate to contact me if you need any further assistances ordocumentation. I can be contact at ###-###-#### or via email;[redacted]@2plus4mgt.comSincerely,[redacted]Regional Property Manager[redacted]General Manager

Ms. [redacted] contacted the corporate office in the beginning of June 2017 in regards to confusionaround her annual recertification and an adjustment in rent due to her income change.Her annual recertification was due to be completed by 12/1/2016. During a change in staff inNovember it was noted that...

her paperwork needed some corrections. These corrections werecompleted and signed by the tenant and the office staff in the month of November. However, whenrent was paid in December the incorrect amount was paid. Due to Ms. [redacted]'s rental receipt sayingthat she had paid in full, we have cleared her account of the $238.00. She now has a zero balance with[redacted].Please contact our office with any further questions regarding this matter.Sincerely,Tammy [redacted]Senior Regional Manager

Re: ID [redacted] Sirs;I am responding to a complaint that was filed by [redacted] in regards to her security deposit. I personally spoke with Ms. [redacted] and explained the situation. Here is a synopsis of that conversation:Ms. [redacted] and her husband moved into our apartment complex and he...

paid a security deposit. Those funds were deposited into an account in the name of her husband. During the course of the lease term the husband moved out, however, I explained to Ms. [redacted] that we were not allowed to return the funds to her as the account was set up in her husband's name. Just because she is his legal wife it does not give her the right to those funds that were established in his name.We requested the funds from the bank that holds the security deposits and they took longer than the thirty days to process the funds and send them to' us. We did make the request within the required 30 days. As soon as the funds were received here we released the check inthe name of her husband to her. Our lease specifically states that if there are two tenants on a lease it is up to the tenants to negotiate the security deposit.We were not fired as the management agent but rather we terminated the contract with the ownership because we didn't agree with how they were implementing rent increases. The rent increases she refers to were at the direction of the owners not the management agent. The correspondence that was sent to the tenant's in regards to rent increase came from the owners not our management company.As previously mentioned I personally spoke with Ms. [redacted] who was yelling and threatening us with attorneys. I was at all times professional and courteous but did not give her the answers she was looking for so she was not satisfied. Our position is that we do not owe her any additional funds as we upheld the contractual terms of the lease.Susan [redacted]