Re: ID [redacted] Sirs;I am responding to a complaint that was filed by [redacted] in regards to her security depositI personally spoke with Ms [redacted] and explained the situationHere is a synopsis of that conversation:Ms [redacted] and her husband moved into our apartment complex and he paid a security depositThose funds were deposited into an account in the name of her husbandDuring the course of the lease term the husband moved out, however, I explained to Ms [redacted] that we were not allowed to return the funds to her as the account was set up in her husband's nameJust because she is his legal wife it does not give her the right to those funds that were established in his name.We requested the funds from the bank that holds the security deposits and they took longer than the thirty days to process the funds and send them to' usWe did make the request within the required daysAs soon as the funds were received here we released the check inthe name of her husband to herOur lease specifically states that if there are two tenants on a lease it is up to the tenants to negotiate the security deposit.We were not fired as the management agent but rather we terminated the contract with the ownership because we didn't agree with how they were implementing rent increasesThe rent increases she refers to were at the direction of the owners not the management agentThe correspondence that was sent to the tenant's in regards to rent increase came from the owners not our management company.As previously mentioned I personally spoke with Ms [redacted] who was yelling and threatening us with attorneysI was at all times professional and courteous but did not give her the answers she was looking for so she was not satisfiedOur position is that we do not owe her any additional funds as we upheld the contractual terms of the lease.Susan [redacted]
Re: ID [redacted] Sirs;I am responding to a complaint that was filed by [redacted] in regards to her security depositI personally spoke with Ms [redacted] and explained the situationHere is a synopsis of that conversation:Ms [redacted] and her husband moved into our apartment complex and he paid a security depositThose funds were deposited into an account in the name of her husbandDuring the course of the lease term the husband moved out, however, I explained to Ms [redacted] that we were not allowed to return the funds to her as the account was set up in her husband's nameJust because she is his legal wife it does not give her the right to those funds that were established in his name.We requested the funds from the bank that holds the security deposits and they took longer than the thirty days to process the funds and send them to' usWe did make the request within the required daysAs soon as the funds were received here we released the check inthe name of her husband to herOur lease specifically states that if there are two tenants on a lease it is up to the tenants to negotiate the security deposit.We were not fired as the management agent but rather we terminated the contract with the ownership because we didn't agree with how they were implementing rent increasesThe rent increases she refers to were at the direction of the owners not the management agentThe correspondence that was sent to the tenant's in regards to rent increase came from the owners not our management company.As previously mentioned I personally spoke with Ms [redacted] who was yelling and threatening us with attorneysI was at all times professional and courteous but did not give her the answers she was looking for so she was not satisfiedOur position is that we do not owe her any additional funds as we upheld the contractual terms of the lease.Susan [redacted]