Two Point Enterprises

DON'T BUY FROM THESE PEOPLE!
They run several online sites including ATXPOWERSUPPLIES.COM.

ATX, if you're going to offer replacement power supplies, then make sure to look at manufacturer computer cases and find out if what you recommend will actually fit. I have 3 Dell OptiPlex GX260's with same computer case (shell) and the replacement power supply you sent me will not fit, the power connection isn't even on the correct side and will be covered up with computer case. I can't flip it or place it upside down as you recommended, even after I sent you pics you still can't see the issue I'm dealing with. The actual replacement that your website is out of inventory on would have been a proper fit. After discussing this with *** multiple times, not only did she take days to respond or didn't respond, I had to call her to follow up and really didn't do anything for me. I finally just gave up and asked for a refund, then she tells me I have to pay for return shipping (which, ok I can do that) but then she tells me I'll have to pay a 20% restocking fee!! Are you kidding me? Why do I have to deal with a restocking fee on a unit you sent me as YOUR recommendation for my computer?? I can understand policy, but there are times when customer relations is more important than policy! It's beyond me that you don't see an issue with your handling of this. I did not select this replacement unit, YOU did, and you said it would work, that wasn't my mistake but yours. For sure, mistakes happen, but it's how you correct it that matters! *** was totally unapologetic and refused to see things from a customers perspective.

Folks, if you happen to read my lengthy comment, don't buy from ATXPOWERSUPPLIES.COM unless you're absolutely sure their recommendations will work for you because they really don't care whether they do or don't! They will turn everything around to blame YOU and simply just take your money and run!

I had the same exact experience with Two Point Enterprises as the previous reviewer *** I ordered tools on the website HAND-TOOLS.COM on Sunday, April 19th. Sensing that the website was a little hokey and lacking I made sure I ordered thru PayPal (thank God). I called the company on Monday morning to make sure they received my order and if they had an estimated delivery date. The lady informed me that they did in fact get my order and expected it to get processed later that day. The next day I spoke with the same lady and she was very kind and told me she was processing my order as we spoke and she would e-mail me with a tracking number within an hour. It has been 5 more days now and no tracking number, no e-mail, no communication, and out of 11 phone calls I have made they have answered 0 times and the voicemail has been full 10 of those times. The only reason I ordered from the website is because the promised fast delivery. Up until I found the previous poster's review I was becoming convinced the whole thing was a scam. I am hopeful that one day I may get my tools ....... but what a hassle and waste of my time. This is the reason people use Amazon. This is clearly a hokey 1 woman show that is nothing more than a drop shipper with bad communication.

Note that this parent company operates several retail websites: hand-tools.com, gerber-tools.com, kershaw-knives.net, and sog-knives.net.

I placed an order with this company and received no email confirmation or email of any kind. A week or so later, having received no notice of my order or of shipping, I emailed to request a cancellation. I was informed by a representative (who curtly insisted that they HAD sent me an order confirmation) that it was too late to cancel the order as "it has already shipped." Days later I received an email stating that the shipping label had just been created and the order was about to be shipped out - the rep had simply lied about the shipment.

I contacted them again and voiced my dissatisfaction, as they could have canceled my order as it had not even shipped (as the representative had falsely claimed). The same rep then rudely and dismissively gave me a vague spiel about how they can't cancel orders due to their shipping policies. She even flatly stated that it takes up to 11 days(!) to ship out orders. On what planet is this acceptable?

It's clear that this company is a drop-shipping operation - they do not keep much of their inventory on hand and ship it from elsewhere. This results in long shipping times, miscommunication, and poor service in general, as was displayed here. The rude customer "service" rep also informed me that if I wished to make a return, they have a 20% restocking fee. Not only is this wildly excessive, but I can tell you (having run an online business for years myself) that "restocking fees" are nonsense. It costs nothing to accept returns - it's a tactic to pressure customers into NOT making returns. "Restocking fees" are a practice you most often see with shady ebay sellers.

TL;DR: Four strikes: 1) It took almost two weeks for my initial order to even ship out (with no confirmation email). 2) Despite this, they curtly refused to cancel my order days before it shipped. 3) RUDE and dismissive customer service. 4) Extortive 20% "restocking fee." Take your money to a professional business who actually cares, there are plenty out there. This amateur hour company's service is abysmal on every level, all the way down. Avoid.