Two Sisters Tire & Automotive Repair Reviews (%countItem)
Two Sisters Tire & Automotive Repair Rating
Address: 674 Micro Rd W, Selma, North Carolina, United States, 27576-6715
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www.rcautotruckrepair.com
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Auto mechanic was negligent in replacing numerous (unneeded) engine parts and caused catastrophic internal damage, exceeding the value of the vehicle.
On Monday, March 25, 2019 I was returning home to Georgia from Virginia, driving a 2003 Ford E350 van with a 7.3L Powerstroke Diesel engine, and towing a small enclosed trailer. Along I-95 in North Carolina at about mile marker 95, the van began to lose power. I carefully noted it did not overheat, misfire, smoke, lose oil pressure, or make any unusual noises. I made it to end of the ramp at Exit 97 in Kenly, NC where the engine shut off and would not restart. After a search of the local area, I made contact with *** from RC Auto. Mr. responded and attempted roadside repairs. He replaced two fuel filters, and the van did not start. He then swapped a pressure sensor with a part he carried on his service truck, and hooked up a scanner. He cranked the starter for a long time, and said that the scanner had revealed a failure of the High Pressure Oil Pump, which activates the fuel injectors. The van had to be towed. We unhooked the trailer, and he towed that to his shop and returned with a rollback truck to take the van. He then drove me to a hotel about ten miles south, and promised to call the next morning with a repair estimate. Tuesday morning I got a call from ***, owner of the repair shop (which was under a different company name). Ms. told me the estimate was $5,783.64. Mr. got on the call and explained that the failed oil pump had damaged the fuel injectors and numerous other parts, all of which now needed to be replaced. He would need one day to get the parts and two days to perform the repairs. Ms. then brought the estimate to the hotel and stated I needed to pay almost $4,000 for the parts in advance, in cash. She stated they did not take out of state checks, and did not own a credit card reader. She drove me 22 miles to my bank, where I obtained a cashier's check for the parts. I was then taken back to the hotel. On Thursday, I was picked up and taken back to the bank to withdraw the balance of the repair bill, in cash. Upon arrival at the repair shop, *** had the van running, but it was now blowing blue oil smoke from the exhaust. After a test drive, he said there was a misfire due to a defective injector, which he would replace the next day. On Friday, *** stated he had replaced all 8 injectors, but the van still misfired and smoked. Upon arrival back at the shop Saturday, *** had removed the turbocharger, stating he believed it to be the cause of the oil smoke. I told him the turbo had been replaced less than nine months prior, but he proceeded to swap it for a used turbo he had in his shop. At this point, I decided to seek a rental truck to tow my trailer back home. I was able to find one late in the day, but the shop had closed. Sunday, I took my trailer and asked *** or *** to call me when the repairs were completed. I drove home and waited over a week, but received no call. On Monday, April 1, I contacted *** and said I was returning with a flat bed trailer the next day to pick up the van, fixed or not. When I arrived the van was running and still blowing blue oil smoke and misfiring. I told Ms. we need to negotiate a settlement of the balance due, since the repairs had not been completed. *** intervened and stated the van had internal damage, and I had to pay the full amount before he would release the van. Reluctantly, I paid the balance and took the van. I delivered the van directly to my trusted shop in Augusta, O&C Diesel. Their diagnostic was low compression in Cylinder 1 due to a bent connecting rod, caused by the improper installation of the fuel injectors. *** had failed to purge the cylinders of oil before attempting to engage the starter, which caused hydro-lock and bent the rod. O&C gave a verbal of estimate of $8,000 to remove the engine, rebuild and replace. This diagnostic was confirmed by ***, who gave an estimate of $15,149 to replace the engine. Both exceed the value of the van.
Full refund of all money paid
Contact Name and Title: ***
Contact Phone: ***
Contact Email: ***@hotmail.com
The #1 cylinder bent rod was due to it dropping #1 injector while going down the road which at that point releases fuel into the cylinder and caused internal engine damage. When r & r injectors you do have to drain oil out of the oil galleries and fuel galleries and on top of that you remove the glow plugs. and rotate the engine over to ensure that there is no oil on top of cylinder. and ALL this was done and was no hydro lock at my shop.
This response from the business is totally unacceptable, and the statements of cause and claims of non-responsibility are completely false. First, the failure of one fuel injector, or "dropping #1 injector while going down the road" would not release enough fuel and/or oil into the cylinder to cause a hydro lock situation and bend the connecting rod. Even if it were possible, the engine would still run but would misfire and blow excessive smoke. This did not occur. As stated in the original complaint, the engine slowly lost power, stopped running, and would not restart. Secondly, a low compression condition caused by a bent connecting rod would produce a very noticeable increase in cranking speed while engaging the starter, as the engine rotated past the affected cylinder. Any competent mechanic would immediately detect this condition, and perform a cylinder compression test to verify. Again, this did not occur. No compression test was performed by the mechanic. Instead, Mr. swapped out numerous parts that had not failed, including the injectors, all in an effort to increase the cost of the repair and to increase the profit margin for the shop. The original cause of the engine losing power, shutting down and not restarting is believed to be the failure of the electric fuel pump, a relatively simple and inexpensive repair. This is the diagnosis from two different shops specializing in diesel engine repairs, including a Ford dealership with a factory trained and certified mechanic. The internal engine damage occurred while the vehicle was in the possession of the repair shop that is the subject of this complaint, and therefore that business is responsible. The mechanic failed to follow proper repair procedures while replacing the injectors and directly caused the severe and catastrophic internal damage to the vehicle.
to start with I did not hydro lock the engine on this ford van. you can not hydro lock a engine with all the fuel and oil drained from the fuel and oil rails in the cylinder heads and removing the glow plugs and installing the new injectors and turning engine over and then putting the glow plugs back in the engine and the fuel and oil plugs back in the head. by the way I, am a very competent auto and truck tech. there was a compression test on this van. this is not the first time I have done injectors on a 7.3 liter. the van cut off going down I 95 and coasted off the road and when I got to it, not me, but the man driving the van tried starting the van. and it did not turn over the engine. the engine was in a bind . but the driver still tried starting the engine and then tried turn over a little easier at that time. but do what you want to do the van was not hydro locked by me a this shop or beside the road. no need try to put something on did not happen I am sorry it happen to him but its not my fault. .
We were traveling with our dog on 95 in 90 degree weather. We needed repairs on our Mercedes and they sent a tow immediately and took us and our dog to their shop. Excellent hometown folks service. Major repair problem done and we were back on the road in less than
3 hours.