Two Way Direct

In regards to the complaint below: Items are listed in stock in the website and this is updated several times a week Sometimes two orders can come in at close proximity and this can cause a backorder while the website still shows in stock The customer was notified of the backorder and did receive a free drop ship from the manufacturer This was the expedited shipping that was promised He does have the product that he ordered and the only other service we can offer now is a full refund if he would like to return the product Thanks for reaching out and please advise if there is any other information that we can provide clarification on

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [I called this company and asked to speak to a manager in regards to the item not getting the upgraded shipping they promisedThe person on the phone told me there is nothing they can do and it is what it is and hung up and would not connect me to a manager.] Regards, [redacted]

We apologize for the brief delay in your shipmentWe drop shipped your order directly from the manufacturer to expedite however they did not get your order out immediately as we hopedYou were not charged for any shipping costsSincerely, Two Way Direct

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
*** ***
The business did not inform me of the backorderI had to contact them after one full weekThe company still had the item listed as in stockI attempted to do a full refund when I called but I was told that it would have occurred a restocking feePeople who work for this company are not all on the same pageI would like to see a discount refunded for the trouble

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
The employee at two way direct told me that the expedited shipping that was promised fell through the cracks and wasn't processed

In regards to the complaint below:  Items are listed in stock in the website and this is updated several times a week.  Sometimes two orders can come in at close proximity and this can cause a backorder while the website still shows in stock.  The customer was notified of the backorder and did receive a free drop ship from the manufacturer.  This was the expedited shipping that was promised.  He does have the product that he ordered and the only other service we can offer now is a full refund if he would like to return the product.  Thanks for reaching out and please advise if there is any other information that we can provide clarification on.

We apologize for the brief delay in your shipment. We drop shipped your order directly from the manufacturer to expedite however they did not get your order out immediately as we hoped. You were not charged for any shipping costs. Sincerely, Two Way Direct

Items are listed in stock in the website and this is updated several times a week.Sometimes two orders can come in at close proximity and this can cause a backorder while the website still shows in stock since there is latency in updating inventory.The customer was notified of the backorder and did receive a free drop ship from the manufacturer to make up for some of the lead time.This was the expedited shipping that was promised.He does have the product that he ordered and the only other service we can offer now is a full refund if he would like to return the product.Thanks for reaching out and please advise if there is any other information that we can provide clarification on.

Revdex.com:
I have...

reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[I called this company and asked to speak to a manager in regards to the item not getting the upgraded shipping they promised. The person on the phone told me there is nothing they can do and it is what it is and hung up and would not connect me to a manager.]
Regards,
[redacted]