Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.] Regards, [redacted] ***
Tell us why here...To Whom It May Concern:This patient purchased her hearing aids on March 27, At the time of the purchase she signed a Purchase Agreement On the purchase agreement is our corporate phone number and in bold type and underlined is our return policy It states: RIGHT TO RETURN HEARING AID WITHIN DAYS AND RECEIVE A REFUND On April 11, the patient's aids were delivered and the patient signed a delivery receipt This document also contains the corporate phone number The patient was in the office several more times for check-ups and adjustments.Unfortunately in December we had to close the Miamisburg office A letter was sent out to each patient and then we attempted to call each patient to let them know that we had closed the office and where they could go for further service This patient was called on December 29, and a message was left regarding the closing and what to do for further service I am assuming the patient received the information as she called on February 4, and scheduled an appointment to come to the Brookville office.On this visit she spoke to the consultant about her concerns The consultant explained that hearing aids would assist her in hearing sounds better but that they could not restore her natural hearing He also explained that because of her poor word recognition she could hear the words but not always distinguish between words Although her hearing aids help her hear better they do not restore natural hearing.The client is scheduled to return for a cheon August 10, We will make every effort to help her with her hearing There are no charges for the office visits and they are not limited We like to see our patients at least twice a year to keep their aids working to the optimum and once a year we retest them and reprogram their aids to fit any changes in their loss.I have attached examples of the forms the client signed and a copy of the letter we sent out to each client.Please contact me if you have any further questions
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear belowI am writing in response to what Clear Choice Hearing Aid respondedThey said I purchased the hearing aids on March 27, My reciept here shows I purchased them On May 30, I was advised I had a day trialI kept telling them over and over that they were not working for meAnd I was told over and over that he would try one more thingI was told this continually until my days were up and overAnd I did get letter from them about moving on the same day they closed the officeNo warning at allI truly believed I was taken advantage ofPlease feel free to contact meI know this letter is a little late due to I have been extremely ill this past weekSincerely,
*** ***
Tell us why here...To Whom It May Concern:This patient purchased her hearing aids on March 27, 2014. At the time of the purchase she signed a Purchase Agreement. On the purchase agreement is our corporate phone number and in bold type and underlined is our return...
policy. It states: RIGHT TO RETURN HEARING AID WITHIN 30 DAYS AND RECEIVE A REFUND. On April 11, 2014 the patient's aids were delivered and the patient signed a delivery receipt. This document also contains the corporate phone number. The patient was in the office several more times for check-ups and adjustments.Unfortunately in December 2014 we had to close the Miamisburg office. A letter was sent out to each patient and then we attempted to call each patient to let them know that we had closed the office and where they could go for further service. This patient was called on December 29, 2014 and a message was left regarding the closing and what to do for further service. I am assuming the patient received the information as she called on February 4, 2015 and scheduled an appointment to come to the Brookville office.On this visit she spoke to the consultant about her concerns. The consultant explained that hearing aids would assist her in hearing sounds better but that they could not restore her natural hearing. He also explained that because of her poor word recognition she could hear the words but not always distinguish between words. Although her hearing aids help her hear better they do not restore natural hearing.The client is scheduled to return for a check-up on August 10, 2015. We will make every effort to help her with her hearing. There are no charges for the office visits and they are not limited. We like to see our patients at least twice a year to keep their aids working to the optimum and once a year we retest them and reprogram their aids to fit any changes in their loss.I have attached examples of the forms the client signed and a copy of the letter we sent out to each client.Please contact me if you have any further questions.
Tell us why here...To Whom It May Concern:This patient purchased her hearing aids on March 27, 2014. At the time of the purchase she signed a Purchase Agreement. On the purchase agreement is our corporate phone number and in bold type and underlined is our return policy. It states: RIGHT TO RETURN HEARING AID WITHIN 30 DAYS AND RECEIVE A REFUND. On April 11, 2014 the patient's aids were delivered and the patient signed a delivery receipt. This document also contains the corporate phone number. The patient was in the office several more times for check-ups and adjustments.Unfortunately in December 2014 we had to close the Miamisburg office. A letter was sent out to each patient and then we attempted to call each patient to let them know that we had closed the office and where they could go for further service. This patient was called on December 29, 2014 and a message was left regarding the closing and what to do for further service. I am assuming the patient received the information as she called on February 4, 2015 and scheduled an appointment to come to the Brookville office.On this visit she spoke to the consultant about her concerns. The consultant explained that hearing aids would assist her in hearing sounds better but that they could not restore her natural hearing. He also explained that because of her poor word recognition she could hear the words but not always distinguish between words. Although her hearing aids help her hear better they do not restore natural hearing.The client is scheduled to return for a check-up on August 10, 2015. We will make every effort to help her with her hearing. There are no charges for the office visits and they are not limited. We like to see our patients at least twice a year to keep their aids working to the optimum and once a year we retest them and reprogram their aids to fit any changes in their loss.I have attached examples of the forms the client signed and a copy of the letter we sent out to each client.Please contact me if you have any further questions.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]
Tell us why here...As is noted at the top of the invoice the patient sent you, she purchased the aids on March 27, 2014, not May 30, 2014. Since she was not satisfied with the aids, even though she had purchased them over 30 days before, we exchanged these aids for a different type of hearing aid, in an attempt to satisfy her. The exchange was done on May 30, 2014; as is noted on the invoice that the patient sent you.The patient purchased her hearing instruments at a satellite office, located in Miamisburg, Ohio. As provided in the previous correspondence, all of the paperwork that the patient signed had the address and the phone number of the corporate office printed on it, and yet we never heard anything from the patient regarding her dissatisfaction with the hearing instruments until we closed the Miamisburg office. We offer a 30 day trial period on hearing aids and this patient had her hearing aids for 9 months before we closed the Miamisburg office.It is unfortunate that due to the economy we could not keep the Miamisburg office open. In the patients first letter she mentioned that we moved the office without telling her. Then in this latest communication she admits that a letter was sent, although she does not mention the telephone call where a message was left regarding the closing. We did try to inform everyone of where they could go to continue to get service for their aids.Since the patient has gone past the 30 day trial period, it is unfortunate that we cannot satisfy her request for a refund. However, we will continue to provide free in office repairs, adjustments and once a year give her a free hearing evaluation and reprogram her hearing aids for as long as she has the aids.
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.] Regards, [redacted] ***
Tell us why here...To Whom It May Concern:This patient purchased her hearing aids on March 27, At the time of the purchase she signed a Purchase Agreement On the purchase agreement is our corporate phone number and in bold type and underlined is our return policy It states: RIGHT TO RETURN HEARING AID WITHIN DAYS AND RECEIVE A REFUND On April 11, the patient's aids were delivered and the patient signed a delivery receipt This document also contains the corporate phone number The patient was in the office several more times for check-ups and adjustments.Unfortunately in December we had to close the Miamisburg office A letter was sent out to each patient and then we attempted to call each patient to let them know that we had closed the office and where they could go for further service This patient was called on December 29, and a message was left regarding the closing and what to do for further service I am assuming the patient received the information as she called on February 4, and scheduled an appointment to come to the Brookville office.On this visit she spoke to the consultant about her concerns The consultant explained that hearing aids would assist her in hearing sounds better but that they could not restore her natural hearing He also explained that because of her poor word recognition she could hear the words but not always distinguish between words Although her hearing aids help her hear better they do not restore natural hearing.The client is scheduled to return for a cheon August 10, We will make every effort to help her with her hearing There are no charges for the office visits and they are not limited We like to see our patients at least twice a year to keep their aids working to the optimum and once a year we retest them and reprogram their aids to fit any changes in their loss.I have attached examples of the forms the client signed and a copy of the letter we sent out to each client.Please contact me if you have any further questions
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear belowI am writing in response to what Clear Choice Hearing Aid respondedThey said I purchased the hearing aids on March 27, My reciept here shows I purchased them On May 30, I was advised I had a day trialI kept telling them over and over that they were not working for meAnd I was told over and over that he would try one more thingI was told this continually until my days were up and overAnd I did get letter from them about moving on the same day they closed the officeNo warning at allI truly believed I was taken advantage ofPlease feel free to contact meI know this letter is a little late due to I have been extremely ill this past weekSincerely,
*** ***
Tell us why here...To Whom It May Concern:This patient purchased her hearing aids on March 27, 2014. At the time of the purchase she signed a Purchase Agreement. On the purchase agreement is our corporate phone number and in bold type and underlined is our return...
policy. It states: RIGHT TO RETURN HEARING AID WITHIN 30 DAYS AND RECEIVE A REFUND. On April 11, 2014 the patient's aids were delivered and the patient signed a delivery receipt. This document also contains the corporate phone number. The patient was in the office several more times for check-ups and adjustments.Unfortunately in December 2014 we had to close the Miamisburg office. A letter was sent out to each patient and then we attempted to call each patient to let them know that we had closed the office and where they could go for further service. This patient was called on December 29, 2014 and a message was left regarding the closing and what to do for further service. I am assuming the patient received the information as she called on February 4, 2015 and scheduled an appointment to come to the Brookville office.On this visit she spoke to the consultant about her concerns. The consultant explained that hearing aids would assist her in hearing sounds better but that they could not restore her natural hearing. He also explained that because of her poor word recognition she could hear the words but not always distinguish between words. Although her hearing aids help her hear better they do not restore natural hearing.The client is scheduled to return for a check-up on August 10, 2015. We will make every effort to help her with her hearing. There are no charges for the office visits and they are not limited. We like to see our patients at least twice a year to keep their aids working to the optimum and once a year we retest them and reprogram their aids to fit any changes in their loss.I have attached examples of the forms the client signed and a copy of the letter we sent out to each client.Please contact me if you have any further questions.
Tell us why here...To Whom It May Concern:This patient purchased her hearing aids on March 27, 2014. At the time of the purchase she signed a Purchase Agreement. On the purchase agreement is our corporate phone number and in bold type and underlined is our return policy. It states: RIGHT TO RETURN HEARING AID WITHIN 30 DAYS AND RECEIVE A REFUND. On April 11, 2014 the patient's aids were delivered and the patient signed a delivery receipt. This document also contains the corporate phone number. The patient was in the office several more times for check-ups and adjustments.Unfortunately in December 2014 we had to close the Miamisburg office. A letter was sent out to each patient and then we attempted to call each patient to let them know that we had closed the office and where they could go for further service. This patient was called on December 29, 2014 and a message was left regarding the closing and what to do for further service. I am assuming the patient received the information as she called on February 4, 2015 and scheduled an appointment to come to the Brookville office.On this visit she spoke to the consultant about her concerns. The consultant explained that hearing aids would assist her in hearing sounds better but that they could not restore her natural hearing. He also explained that because of her poor word recognition she could hear the words but not always distinguish between words. Although her hearing aids help her hear better they do not restore natural hearing.The client is scheduled to return for a check-up on August 10, 2015. We will make every effort to help her with her hearing. There are no charges for the office visits and they are not limited. We like to see our patients at least twice a year to keep their aids working to the optimum and once a year we retest them and reprogram their aids to fit any changes in their loss.I have attached examples of the forms the client signed and a copy of the letter we sent out to each client.Please contact me if you have any further questions.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]
Tell us why here...As is noted at the top of the invoice the patient sent you, she purchased the aids on March 27, 2014, not May 30, 2014. Since she was not satisfied with the aids, even though she had purchased them over 30 days before, we exchanged these aids for a different type of hearing aid, in an attempt to satisfy her. The exchange was done on May 30, 2014; as is noted on the invoice that the patient sent you.The patient purchased her hearing instruments at a satellite office, located in Miamisburg, Ohio. As provided in the previous correspondence, all of the paperwork that the patient signed had the address and the phone number of the corporate office printed on it, and yet we never heard anything from the patient regarding her dissatisfaction with the hearing instruments until we closed the Miamisburg office. We offer a 30 day trial period on hearing aids and this patient had her hearing aids for 9 months before we closed the Miamisburg office.It is unfortunate that due to the economy we could not keep the Miamisburg office open. In the patients first letter she mentioned that we moved the office without telling her. Then in this latest communication she admits that a letter was sent, although she does not mention the telephone call where a message was left regarding the closing. We did try to inform everyone of where they could go to continue to get service for their aids.Since the patient has gone past the 30 day trial period, it is unfortunate that we cannot satisfy her request for a refund. However, we will continue to provide free in office repairs, adjustments and once a year give her a free hearing evaluation and reprogram her hearing aids for as long as she has the aids.