Tydel Hawaii

ID [redacted] Response to Business’ Offer dated November 10, November 14, Hello Revdex.com Hawaii, I appreciate your help to mediate the difficult situation I have with Tydel Hawaii Your agency has been successful to generate a response from Tydel Hawaii However, I do not find the business' offer acceptable I am rejecting the response; please see my reasoning below My comments align with the formatting of their reply to you: I did purchase the dress in January In fact, when considering weddings, it is quite customary to purchase women’s gowns months in advance As the mother of the groom, it was a great pleasure to begin searching for the ‘perfect dress’ as soon as I learned of the color scheme for the wedding Once I had the dress, I was glad to have plenty of time to shop in a relaxed way for the necessary accessories, such as shoes, purse, wrap, etc I want to reiterate that I was very happy with the dress, but wore it for the first and only time at my son’s wedding in mid-October, on Maui The dress was not mishandledI washed the dress within a day or so after returning to Michigan It was not until that first washing that it was evident that the fabric was not color-fast Tydel Hawaii’s Exchange and Return policy conveniently dismisses a complaint such as mine; there would have been no way for me to know about the issue of bleeding colors until after the first washing .and I would say that very few special occasion dresses are worn within days of purchase/receiptBecause I did read Tydel Hawaii’s Exchange ad Return policy, I sent several emails, beginning on October 19th I used the email addresses promoted on their webpage I even posted my message to them via Facebook I used the same, consistent message in each communication I was trying to address my concern clearly and reasonably because I ordered the dress back in January; I also wanted documentation of my concernI received no response from Tydel Hawaii to any of my communication attempts, but a Facebook message which I sent to them was opened/read on November 9, I would not have purchased it if I had known that the fabric would be ruined after one washing I cannot wear the dress again It is quite telling that the fabric is no longer offered on the website I respectfully ask you to continue working with Tydel Hawaii on my behalf As part of processing a refund, I am happy to return the dress, if they want it Sincerely, [redacted] The attachment documents communication to Tydel Hawaii

Tydel Hawaii Dear Revdex.com Hawaii representative, November 10, 2014Thank you for contacting us regarding the
dispute from one of our customers claim, we are very disappointed and concerned that this happened to our businessAfter carefully reviewing your letter and the customer's claim statement, we feel the request of "full refund" is not acceptable, our reason are as states below.1) According to our records, this customer ordered a Hawaiian dress through our web site on January 28, 2014, and her order has been shipped on January 29, As online business, our return policy clearly states (as indicated on our web site), we offer days return satisfaction for all merchandiseIn this case, the customer held the dress for over ten months, and is requesting a full refund for the dress, during this ten months, we do not know how the dress was handle by the customer, we believe there is no other company would issue a refund for the merchandise was sold ten months ago.2)The customer claim statement indicates the dress has been worn and washed, as our return policy, return item must return at its original condition, unwashed and unworn, we are not responsible for any mishandling of the dress.3) As the time of receiving your letter, we have not received any claim and returning the dress from the customer.As an online business, we try our best to provide our customers with the best service and quality merchandise, on the other hand, we also need to strictly follow our policy when dealing with any unacceptable claims, we hope our customers would understand our situation and look forward to resolving this issue soonThank you for your assistant.Sincerely, Tydel Hawaii
* A copy of the return policy enclosedI 'Tydel Havvaii INDY 201;4Dear Revdex.com Hawaiirepresentative,November 10, 20147-.b ltJ2S{zst/f3Thank you for contactingus regarding the disputefrom one of our customers claim, we are very disappointed and concerned that this happenedto our businessAfter carefully reviewing your letterand the customer's claim statement, we feel the request of "full refund" is not acceptable, our reason are as states below.1) According to our records, this customer ordereda Hawaiian dress through our web site on January 28, 2014, and her order has been shippedon January 29, As online business, ourreturn policy clearlystates (as indicatedon our web site), we offer days return satisfaction for all merchandiseIn this case, the customerheld the dressfor over ten months, and is requesting a full refund for the dress, during this ten months,we do not know how the dress was handle bythe customer, we believethere is no other companywould issue a refund for the merchandisewas sold ten months ago.2)The customer claim statementindicates the dresshas been worn and washed,as our return policy, return item must return at its originalcondition, unwashed and unworn, we are notresponsible for any mishandling of the dress.3) As the time of receiving your letter, we have not received any claim and returning the dressfrom the customer.As an online business, we try our best to provideour customers with the best service and quality merchandise, on the other hand, we also need to strictlyfollow our policy when dealing with any unacceptable claims, wehope our customers would understand our situation and look forwardto resolving this issue soonThank you for your assistant.Sincerely,
Tydel Hawaii* A copy of the return policy enclosed

ID [redacted]
Response to Business’ Offer dated November 10, 2014
November 14, 2014
 
Hello Revdex.com Hawaii,
I appreciate your help to mediate the difficult situation I
have with Tydel Hawaii.   Your agency has
been successful to generate a response from Tydel Hawaii.  However, I do not find the business' offer
acceptable.  I am rejecting the response;
please see my reasoning below.  My
comments align with the formatting of their reply to you:
 I did
purchase the dress in January 2014.  In
fact, when considering weddings, it is quite customary to purchase women’s
gowns months in advance.  As the mother
of the groom, it was a great pleasure to begin searching for the ‘perfect
dress’ as soon as I learned of the color scheme for the wedding.  Once I had the dress, I was glad to have
plenty of time to shop in a relaxed way for the necessary accessories, such as
shoes, purse, wrap, etc.  I want to
reiterate that I was very happy with the dress, but wore it for the first and
only time at my son’s wedding in mid-October, on Maui.  The dress was not mishandled.
I washed the dress within a day or so after
returning to Michigan.  It was not until
that first washing that it was evident that the fabric was not color-fast.   Tydel
Hawaii’s Exchange and Return policy conveniently dismisses a complaint such as
mine; there would have been no way for me to know about the issue of bleeding
colors until after the first washing….and I would say that very few special
occasion dresses are worn within 15 days of purchase/receipt.
Because I did read Tydel Hawaii’s Exchange ad
Return policy, I sent several emails, beginning on October 19th.  I used the email addresses promoted on their
webpage.  I even posted my message to them
via Facebook.  I used the same,
consistent message in each communication. 
 I was trying to address my
concern clearly and reasonably because I ordered the dress back in January; I
also wanted documentation of my concern. I received no response from Tydel
Hawaii to any of my communication attempts, but a Facebook message which I sent
to them was opened/read on November 9, 2014.
 
I would not have purchased it if I had known that the fabric would be
ruined after one washing.  I cannot wear
the dress again.  It is quite telling
that the fabric is no longer offered on the website.  I respectfully ask you to continue working
with Tydel Hawaii on my behalf.  As part
of processing a refund, I am happy to return the dress, if they want it.
 
Sincerely,
 
[redacted]
 
The attachment documents communication to Tydel Hawaii.