TyGro LLC

Thank you for bringing our attention to this matter [redacted] first contacted us in July 18, regarding coverage for his Volvo S He agreed to purchase a vehicle service contract on August 3, On August 29, Mr [redacted] set his plan for auto payment.On September 4, contacted customer service stating that he was being evicted from his home We extended him a stay on his November 3, bill given his economic hardship Keeping him enrolled in the program so that he had coverage for any unexpected auto repairs during this time of need Mr [redacted] was grateful for our generosity and kindness On November 9, Mr [redacted] contacted us expressing further concern about his hardship and a desire to maintain coverage for his vehicle We took the extraordinary effort to work with him on his payments.On December 3, Mr [redacted] requested to change the payment card he was using on his account We put the account on hold for him to provide the new card Mr [redacted] never provided a card and defaulted on his payment The contract was cancelled by American Auto Shield for non payment.Mr [redacted] had coverage from August 11, through December 3, His total amount owed during this time period was $ The total amount paid during this period was $ The disputed amount of $is greater than the amount paid to American Auto Shield.We are very proud of our customer service teams efforts to support Mr [redacted] during his time of hardship and continued coverage of the service contract in the month of November which Mr [redacted] had not paid It is this level of commitment and communication that we encourage in our corporate culture.Mr [redacted] had coverage for his vehicle should he have had a breakdownWe had five constructive conversations with Mr [redacted] always culminating in satisfaction and appreciation.We are unable to process a refund for an amount greater than the amount paid.We appreciate your support in clearing our name in this matter.Warm regards,CarTection

Thank you for bringing this to our attention We appreciate the opportunity to respond to and help in the resolution of this matterAs [redacted] Car Care is the administrator/obligor of your service contract, we have no authority or influence over claims procedures We contacted [redacted] Car Care to inquire about the claim in question, [redacted] stated that he was unable to provide detailed maintenance recordsThe last maintenance record provided was months prior to [redacted] having an issue with his vehicle? [redacted] has chosen to cancel his Vehicle Service Contract with [redacted] Car Care I cancel from has to sent to [redacted] and once it is returned, I prorated refund will is issued

Thanks for providing the additional information [redacted] .CarTection only makes calls to people who submitted a requested for further information online Our phone records indicate that we have only called [redacted] one time We called [redacted] as our records show she submitted an online request on 1/27/at 2:22pm from IP Address [redacted] [redacted] provided her Vehicle Information, current miles of 71,as well as her email address [redacted] .The one call we made to [redacted] , she told us she has already received numerous calls about her vehicle and was not interested in purchasing a Vehicle Service Contract At that time we added [redacted] to our Do Not Call List.I would be happy to come down the our local Revdex.com offices and share our records and also provide the recording of the one call we had with [redacted] [redacted] will not receive another call from our company

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and am hoping that my number is removed I can prove that I received calls just yesterday and had been receiving them almost daily for about weeks Each time asking them then demanding that my number be removed I will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf I get another call, I will continue with my complaint I DO NOT want my email posted publicly
Regards,
*** ***

Our Response doesn’t change as we are unable to process a refund for an amount greater than the amount paid.Mr*** had coverage for his vehicle should he have had a breakdownWe had five constructive conversations with Mr*** always culminating in satisfaction and appreciation. We are unable to refund his money because his vehicle did not breakdown. No different than health insurance, you don’t get money back if you didn’t get sick or have any health emergencies.Mr *** had coverage from August 11, through December 3, 2016. His total amount owed during this time period was $730.60. The total amount paid during this period was $307.24. The disputed amount of $is greater than the amount paid to *** *** Shield.We appreciate your support in clearing our name in this matter.Warm regards,CarTection

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolutionPlease respond in this space ONLY]
Regards,
*** * ***
I ask for a full refund they never once said any thing about prorating anything they said acacelation fee of dollars it add up more than dollars and this whole company is rude and they don't stand by their word,by the way they send someone out to see if everything was alright with the transmission they know it was installed correctly.They said a full refund no matter what

Thank you for your correspondence. In reviewing this complaint it appears that it is intended for another company Car Shield?Kindly,CarTectionTell us why here

Revdex.com,*** *** was provided a prorated refund The $is for the coverage from 5/to 1/17.It's clear form this complaint that the unresolved issues stands between *** *** *** and *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I personally spoke to the individual that they are saying does not work for themFirst, I like to know why it has taken so long to receive a response. There claim that they only deal with on-line inquiries is a contradiction since I have received so may calls which are traced back to them.
Regards,
*** ***

Thanks you for bringing this to our attention. We appreciate the opportunity to respond to and resolve this matter. CarTection only makes calls to people who submitted a requested for further information online. Our phone records indicate that we never called *** In
the history of our company we have never employed *** ***. I would be happy to visit our local Revdex.com office and share our phone and employee records. It seems you have us mixed up with another company

San Diego Revdex.com,*** *** contacted us on July 20th and returned his signed calculation letter on 7/24. We canceled his policy on July 20th. Even thought *** *** was past the day review and 100% refund period, we still refunded 100% of his $Down Payment on
July 29th. The Authorization code for his refund is ***.When we refunded *** *** down payment, we contacted him to let him know by email. *** *** email response below:"Thank youI will cancel my Revdex.com complaint as soon as the refund is postedI will also give your company another chance in the future because you did make it right in this case."*** *** ***
***
*** ** *** ***We reached out to *** *** again today and he assured us he already called the Revdex.com to remove this complaint and was in the process of sending a email to the Revdex.com.Can you please confirm, you received this reversal and this will not show as a complaint against us. We take this very seriously and need to continue with a clear record.Please reach out to me directly if you need any additional information.Thanks***

San Diego Revdex.com,*** *** contacted us on July 20th and returned his signed calculation letter on 7/24. We canceled his policy on July 20th. Even
thought *** *** was past the day review and 100% refund period, we still refunded 100% of his $Down Payment on July 29th. The Authorization code for his refund is ***.When we refunded *** *** down payment, we contacted him to let him know by email. *** *** email response below:"Thank youI will cancel my Revdex.com complaint as soon as the refund is postedI will also give your company another chance in the future because you did make it right in this case."*** *** ***
***
*** ** *** ***We reached out to *** *** again today and he assured us he already called the Revdex.com to remove this complaint and was in the process of sending a email to the Revdex.com.Can you please confirm, you received this reversal and this will not show as a complaint against us. We take this very seriously and need to continue with a clear record.Please reach out to me directly if you need any additional information.Thanks***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Thanks for bringing this to our attention. I have checked our systems and we have no record of *** * *** as a customer of ours. We also have no record of charging *** * *** $99.00? In fact we have zero records in of a charge of $in our system? Please let me know
if you need any additional information from us? Thanks, ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Thank you for responding to my compliant Car Shield is wrong with their factsI requested CANCELLATION of my contract when I contacted them in SeptemberI was told by "***" my contract would be cancelled when they received my request in writingI called to check, and was told they had no record of my cancellationI was then faxed a "Cancellation Form", and told to fax it backThis was inJanuary I faxed the form back with my milage and request for cancellationI still received no response from them and decided to file a complaint..Thank you,*** ***, ***

Thank you for bringing our attention to this matter. [redacted] first contacted us in July 18, 2016 regarding coverage for his Volvo S80.  He agreed to purchase a vehicle service contract on August 3, 2016.  On August 29, Mr. [redacted] set his plan for auto payment.On September 4,...

2016 contacted customer service stating that he was being evicted from his home.  We extended him a stay on his November 3, 2016 bill given his economic hardship.  Keeping him enrolled in the program so that he had coverage for any unexpected auto repairs during this time of need.  Mr. [redacted] was grateful for our generosity and kindness.  On November 9, 2016 Mr [redacted] contacted us expressing further concern about his hardship and a desire to maintain coverage for his vehicle.  We took the extraordinary effort to work with him on his payments.On December 3, 2106 Mr. [redacted] requested to change the payment card he was using on his account.  We put the account on hold for him to provide the new card.  Mr. [redacted] never provided a card and defaulted on his payment.  The contract was cancelled by American Auto Shield for non payment.Mr [redacted] had coverage from August 11, 2016 through December 3, 2016.  His total amount owed during this time period was $730.60.  The total amount paid during this period was $307.24.  The disputed amount of $341.00 is greater than the amount paid to American Auto Shield.We are very proud of our customer service teams efforts to support Mr. [redacted] during his time of hardship and continued coverage of the service contract in the month of November which Mr. [redacted] had not paid.  It is this level of commitment and communication that we encourage in our corporate culture.Mr. [redacted] had coverage for his vehicle should he have had a breakdown. We had five constructive conversations with Mr. [redacted] always culminating in satisfaction and appreciation.We are unable to process a refund for an amount greater than the amount paid.We appreciate your support in clearing our name in this matter.Warm regards,CarTection

Thanks you for bringing this to our attention.   Our phone records indicate that we never
called [redacted].  In the history of our company we have never
employed [redacted].  I would be happy to visit our local Revdex.com office and share our phone and employee records.  It seems you have us mixed up with another company.

Thank you for bringing this to our attention.  We appreciate the opportunity to respond to and help in the resolution of this matter. As [redacted] Car Care is the administrator/obligor of your service contract, we have no authority or influence over claims procedures.  We contacted [redacted] Car...

Care to inquire about the claim in question, [redacted] stated that he was unable to provide detailed maintenance records. The last maintenance record provided was 16 months prior to [redacted] having an issue with his vehicle?  [redacted] has chosen to cancel his Vehicle Service Contract with [redacted] Car Care.  I cancel from has to sent to [redacted] and once it is returned, I prorated refund will is issued.

We appreciate you bringing this to our attention.  As the marketer of the [redacted] Extended Service Contract purchased, we have no influence or authority over claims the procedures, approvals or denials.We contacted [redacted] to inquire about the claim mentioned... in this...

complaint.  [redacted] stated they approved a claim to replace Mr. [redacted] Transmission. [redacted] paid $3,117.18 to have Mr. [redacted] transmission replaced. It appears the mechanic Mr. [redacted] used to replace the transmission did not install it correctly.  Any further inquiry or complaint regarding the claim denial would need to be directed toward [redacted] through the Denver Revdex.com, as stated in the contract you received.We do show that your extended coverage has been canceled, as you requested, and you have been issued a prorated refund.  A check has been mailed to the address listed in this complaint.   Regards, Customer Service Department

Thanks for bringing this to our attention.  We have reviewed [redacted] file, and her down payment for the vehicle service contract she purchased has been fully refunded.