Tyler Trucking

Student Movers requests that the customer contact our main office at We are more than willing to discuss grievances in person by appointment or over the phone with the customerThe General Manager and Compliance Manager are both aware of this case and are ready to answer any other questions that the client may haveStudent Movers adheres to the law and regulations that governs household moving companies in the State of TexasWe are truly sorry, that the customer is less than satisfied with our services, furthermore, we are sincerely sorry that we could not meet the clients desired settlement based on the examination of this case We are a local and professional establishment in Houston, we have staff readily available to answer phones Monday-Friday 8AM-9PM We apologize for the distress this whole process may have caused youThank you again for your comments

Mr*** personally told me over the phone on 06/04/at 10:15am that the table weighed pounds (all of our phone calls are recorded).That is where I got the weight of the item.Our offer of $still stands.Thanks,Mike *Student Movers713-728-

We regret that our service was not entirely satisfactory and appreciate that Mr [redacted] brought the issue to our attention, while also using the avenue of the Revdex.comAs stated in our first response to client via Revdex.com, we paid the cents per pound; we over estimated the weight of the head board to LBS and mailed settlement payout on November 1, 2016.“Household goods carriers have days from receipt of a claim to pay, decline to pay, or make a firm settlement offer, in writing to a claimantQuestions or complaints concerning the household goods carrier’s claims handling should be directed to the department’s Enforcement Division via the toll-free consumer helpline as listed on the department’s websiteAdditionally, a claimant has the right to request mediation from [redacted] within days (excluding Sundays and nationally recognized holidays) after any portion of the claim is denied by the carrier, the carrier makes a firm settlement offer that is not acceptable to the claimant, or days has elapsed since the carrier received the claim and the claim has not been resolved.”

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint I am waiting for several glass companies to inspect the damage to the table to determine if it can be fixed When I get that number, I will determine if the offer is acceptable Furthermore, if it cost less to fix, I will accept a lesser amount It is also ludicrous to determine an amount based on weight without weighing the item Also, a day time frame to accept the offer is in direct conflict with their day time to file a claim Regards, ***

We pride ourselves on responding to customers' concerns very quickly and must have missed this particular complaint notificationAlthough we are handling matters internally below is our response to customerWe sincerely apologize that you received less than satisfactory service the day of your moveWe certainly understand your frustration with the timing of the move and the damage caused to your computer deskOur resolution department at Student Movers received your initial complaint on July 5th and immediately responded the following day via phoneIn addition, we emailed you a claim acknowledgement letter stating that “Household goods carriers have days from receipt of a claim to pay, decline to pay, or make a firm settlement offer, in writing, to claimant”Student Movers, made settlement offer by refunding three whole hours and paying out over and beyond the cents per lbliability for damages according to the Texas Department of Motor VehicleWe have reached out to the customer for clarification regarding the settlement refund and payout that was mailed on July 21, Please note that Student Movers resolved this matter in good faith before a Revdex.com was reportedThe check that we issued the client happened to be on the day that a Revdex.com was filed which had no bearing on our decisionStudent Movers strives to professionally and faithfully resolve matters with proper investigations and facts which will determine compensation per policies, guidelines, while adhering to the governing regulations of TXDMVOur customers are very important to us and we have zero tolerance for poor customer serviceWe will continue to provide training and development to ensure that our movers maintain professional, courteous, and respectful behavior without exception

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint [Provide details of why you are not satisfied with this resolution.] Regards,

Student Movers Incsuccessfully moved Ms*** *** on 7/28/We received a damage complaint on 8/2/and informed the client that someone would return her call within a reasonable time which is typically within 24-hoursThe client continued to call our call center and the manager
on duty took the callThe manager stated that the client was very difficult to communicate with because of her angerMs*** ***’s complaints about her couch and food items were clearly acknowledged and answered by management several times, yet she was not satisfied with the responses nor the state law requirements of how damage claims get processed and the fact that we are not responsible for perishable food items. After examining the damages that the client sent via email, it was determined that there were no visible signs of any damages caused by our moversThe answers presented to Ms*** did not meet her expectations, therefore the client continued to be hostile towards managementUnfortunately, Student Movers, Incis unable to meet the clients desired settlement compensation due to no visible evidence of damage caused by our movers. In conclusion, the household goods were not broken, damaged, or unsuitable as stated by client to Revdex.comIn the event that there were a claim, Texas law states that movers have a basic liability of cents per pound per articleIf a customer has a complaint, they are responsible for calling Student Movers, Incto report claim and schedule for any affected items to be weighedThe client refused this as a solution. Sincerely, Student Movers, Incand Management

Reference ID: *** *** *** I, Rey, initial spoke to Mr*** about weeks agoHe mentioned that during the course of his move on Saturday, October 1, 2016, his headboard was damagedThen Mr*** mentioned that the contractor had already scheduled to come and repair
their head boardIn the same conversation, I stated that if he wasn’t satisfied with the agreement between him and the contractor, that we at Student Movers would reimburse him the full cents per pound per Texas statue (Texas law states that movers have a basic liability of cents per pound per article) and that I would even add a little more to the weight estimate of the head board that was damagedMr*** agreed to wait for the contractor to help fix their head boardI told the client to please call me back if he wanted the company to take action and that we would mail him a check whenever he informed us what direction he wanted to go with the damage or if he was unsatisfied with the resolution of the contractorAfter and a half weeks we receive a Revdex.com complaint at which point I called the client and told them that I would take care of their damaged head board and that I was willing from the beginning to compensate for the damage but that the client stated that he preferred to work with our independent contractorWe immediately sent out a check as of November 1, for the cents per pound and over extended the weight of the head board to LBS. The client should receive the check by mailUnfortunately, Student Movers, Incis unable to meet the clients desired settlement compensation; however, we have complied with Texas state law to reimburse head board damage at the cents per pound

As per my discussion with Mr*** the table weighs pounds, we are liable for per pound per household article.Therefore our offer of $which was made to Mrs*** to cover all damages stands.If Mr*** will call the office at 713-728-and we will apply the credit to Mr***'s
credit card.Thanks,Mike *Student Movers713-728-

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
I am waiting for several glass companies to inspect the damage to the table to determine if it can be fixed.  When I get that number, I will determine if the offer is acceptable.  Furthermore, if it cost less to fix, I will accept a lesser amount.  It is also ludicrous to determine an amount based on weight without weighing the item.  Also, a 10 day time frame to accept the offer is in direct conflict with their 91 day time to file a claim.  Regards,
[redacted]

Mr. [redacted]  personally told me over the phone on 06/04/2015 at 10:15am  that the table weighed 215 pounds (all of our phone calls are recorded).That is where I got the weight of the item.Our offer of $200.00 still stands.Thanks,Mike *Student Movers713-728-4900

We regret that our service was not entirely satisfactory and appreciate that Mr. [redacted] brought the issue to our attention, while also using the avenue of the Revdex.com. As stated in our first response to client via Revdex.com, we paid the .60 cents per pound; we over estimated the weight of the head board to 100 LBS and mailed settlement payout on November 1, 2016.“Household goods carriers have 90 days from receipt of a claim to pay, decline to pay, or make a firm settlement offer, in writing to a claimant. Questions or complaints concerning the household goods carrier’s claims handling should be directed to the department’s Enforcement Division via the toll-free consumer helpline as listed on the department’s website. Additionally, a claimant has the right to request mediation from [redacted] within 30 days (excluding Sundays and nationally recognized holidays) after any portion of the claim is denied by the carrier, the carrier makes a firm settlement offer that is not acceptable to the claimant, or 90 days has elapsed since the carrier received the claim and the claim has not been resolved.”

Student Movers Inc. successfully moved this client on 6/22/2016. Upon scheduling the move, the trip charge zone of $60.00 and 2 hour minimum hourly charge of $75.00 was clearly stated to the client via phone call.  According to our contract provisions and disclaimers that the client signed...

(pink copy was provided), there are no flat rates or guaranteed amounts of time completion as every move is different and may experience it’s own unique challenges. Again, the amount we honored and agreed upon with client acknowledgement was $75 per hour with applicable pro-rata which is not fully determined until the last piece of household goods is moved.   Student Movers accepts cash and credit cards. The movers arrived to the residence @ 6:15PM. Our mover was told by client that they would pay with cash; in good faith the movers began hauling items from the home to the power unit and trailer successfully.  When the movers arrived to the final destination at 1:45AM, our movers proceeded to collect payment, but then client’s spouse stated to movers that they did not have any cash, which is contrary to what was stated at the beginning of move from primary client. The primary client then provided [redacted] card as method of payment and physically signed for the full transaction in the amount of $622.50. The following business day, our accounts payable department attempted to run the credit card for the authorized charge and needlesstosay, the [redacted] credit card was denied. We immediately attempted to make every effort to reach out to the client to resolve the outstanding balance the following business day, 6/23rd and June 24th. The client finally returned our call; the General Manager expressed that payment must be satisfied, while the client disputed the time.  The General Manager was willing to discuss time discrepancy for reimbursement, but first required client  to make some payment for the moving services that were provided.   The client refused to pay the services that were rendered on 6/22/2016 and said that if we didn’t adjust the time of move, that he wouldn’t pay anything. As a result, Student Movers submitted small claims petition at Harris County courthouse, Precinct 5 on Friday, June 24th at 1:16pm, cause of action, theft of services and refusal to pay. Student Movers has incurred legal fees for this claim, court cost and loss of income to movers who physically labored to successfully move the client.   Our policy requires that payment be due prior to unloading based upon mover’s estimation of time, which was acknowledged and initialed by client. In good faith and due to the 1:45AM time hour, the movers unloaded household items into new residence. Our mover handed the keys in question and left their residence without payment.   We are requesting the client to satisfy the outstanding balance and request that this complaint be dismissed as this client failed to uphold the payment for services provided by Student Movers Inc. and has made no attempt to settle debt owed.

We pride ourselves on responding to customers' concerns very quickly and must have missed this particular complaint notification. Although we are handling matters internally below is our response to customer. We sincerely apologize that you received less than satisfactory service the day of your...

move. We certainly understand your frustration with the timing of the move and the damage caused to your computer desk. Our resolution department at Student Movers received your initial complaint on July 5th and immediately responded the following day via phone. In addition, we emailed you a claim acknowledgement letter stating that “Household goods carriers have 90 days from receipt of a claim to pay, decline to pay, or make a firm settlement offer, in writing, to claimant”. Student Movers, made settlement offer by refunding three whole hours and paying out over and beyond the .60 cents per lb. liability for damages according to the Texas Department of Motor Vehicle. We have reached out to the customer for clarification regarding the settlement refund and payout that was mailed on July 21, 2017. Please note that Student Movers resolved this matter in good faith before a Revdex.com was reported. The check that we issued the client happened to be on the day that a Revdex.com was filed which had no bearing on our decision. Student Movers strives to professionally and faithfully resolve matters with proper investigations and facts which will determine compensation per policies, guidelines, while adhering to the governing regulations of TXDMV. Our customers are very important to us and we have zero tolerance for poor customer service. We will continue to provide training and development to ensure that our movers maintain professional, courteous, and respectful behavior without exception.

Student Movers requests that the customer contact our main office at 713.728.4900. We are more than willing to discuss grievances in person by appointment or over the phone with the customer. The General Manager and Compliance Manager are both aware of this case and are ready to answer any other questions that the client may have. Student Movers adheres to the law and regulations that governs household moving companies in the State of Texas. We are truly sorry, that the customer is less than satisfied with our services, furthermore, we are sincerely sorry that we could not meet the clients desired settlement based on the examination of this case.  We are a local and professional establishment in Houston, we have staff readily available to answer phones Monday-Friday 8AM-9PM.  We apologize for the distress this whole process may have caused you. Thank you again for your comments.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
[Provide details of why you are not satisfied with this resolution.]
Regards, We did NOT receive a response from you the same or next day.  You also did NOT send the settlement request email in a timely manner, you did not respond until you finally responded to the Revdex.com reminder.   Your integrity is in question and that's definitely not a sign of good business.  We have already contacted the General Manager and will continue with whatever action deemed necessary to be treated fairly and as a valued customer.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
[Provide details of why you are not satisfied with this resolution.]
Regards,