Tyler's Automotive

On August 31st [redacted] called and spoke with our Service Advisor David [redacted] had called due to her headlamps being out and asked us to check for an open fuse for her David advised we would be happy to check a fuse while she waited, but if needed further inspections, the vehicle would need to have a technician take it in the shop which would incur a charge [redacted] ’s roommate came in and did not advise that she was [redacted] ’s roommate, but she had stated that her roommate’s headlight switch had been smoking Our manager Aaron advised that we charge to diagnose this concern, it would be up to $ Her roommate then left [redacted] called back upset that David did not tell her this He told [redacted] that she had told him she thought this was a fuse [redacted] did not mention the headlight switch was smoking He told [redacted] that we would be happy to check the fuse at [redacted] ’s request for no charge [redacted] ’s roommate came back in and while she waited, David went to the car and pulled the headlamp fuse out The fuse is located next to the steering wheel He showed the good fuse to her roommate and the roommate stated that the headlamp switch had been smoking David showed her that the fuse was perfectly fine, installed and advised her that she had other issues especially since the headlamp switch had been smoking My manager advised her to diagnose this, it would cost up to $to diagnose Her roommate said okay, thanks and left We did not get into the car, nor did we start the car as well We did not even get the keys from this person She was in our office less than two minutes and left and we showed her the fuse was still good There was no charge to this person We would be happy to look at this car, but there is a charge fee to diagnose as stated before and I advised [redacted] of all of this when she called on the phone and spoke with me She advised we caused her headlamps to go out, which is why she came in to begin with Inspecting and installing Pulling a fuse that takes less than seconds will not cause any electrical issues that are not already presentThe smoking of the switch is the place to startI believe these issues had been going on to begin with [redacted] needs to have the vehicle diagnosed properlyWe would be happy to inspect our work, and if anything is related to inspecting the fuse, there would be no chargesWe will need authorization to diagnose As for giving out quotes, we tell every customer that we charge to diagnose We pay for technicians to spend the time to try to get to the bottom of the issues [redacted] advised David that it was a fuse, which we will gladly check for no chargeIf it is a fuse, it is a second fix and we send our customers at no cost on their way But, the fuse needs to be blown to do so [redacted] would not listen to reason as I tried to speak with her she continued to argue that this was all our fault This makes it incredibly hard to try to get a word in to advise what is needed The last thing she said is that she would report us to the Revdex.com I advised [redacted] that we had done nothing wrong and if she needed or would like she could come and look at the security video

Columbus Oh7-29-16Revdex.comConcerning ID [redacted] submitted on sent 7-21-submitted 7-26-against Tyler Automotive.Here is more documentation that profe of what Tyler's Automotive did with my carShowing reciepts of mony that I have given him and an invoice from another dealer showing his the results of the engineThat its a bad engine and it wsas from the tartThis is more information that can be posted.Thank you very much

Columbus Oh7-29-16Revdex.comConcerning ID *** submitted on sent 7-21-submitted 7-26-against Tyler Automotive.Here is more documentation that profe of what Tyler's Automotive did with my carShowing reciepts of mony that I have given him and an invoice from another dealer
showing his the results of the engineThat its a bad engine and it wsas from the tartThis is more information that can be posted.Thank you very much

Columbus Oh7-29-16Revdex.comConcerning ID *** submitted on sent 7-21-submitted 7-26-against Tyler Automotive.Here is more documentation that profe of what Tyler's Automotive did with my carShowing reciepts of mony that I have given him and an invoice from another dealer
showing his the results of the engineThat its a bad engine and it wsas from the tartThis is more information that can be posted.Thank you very much

On August 31st *** called and spoke with our Service Advisor David. *** had called due to her headlamps being out and asked us to check for an open fuse for her. David advised we would be happy to check a fuse while she waited, but if needed further inspections, the vehicle would
need to have a technician take it in the shop which would incur a charge ***’s roommate came in and did not advise that she was ***’s roommate, but she had stated that her roommate’s headlight switch had been smoking. Our manager Aaron advised that we charge to diagnose this concern, it would be up to $115.00. Her roommate then left. *** called back upset that David did not tell her this. He told *** that she had told him she thought this was a fuse*** did not mention the headlight switch was smoking. He told *** that we would be happy to check the fuse at ***’s request for no charge***’s roommate came back in and while she waited, David went to the car and pulled the headlamp fuse out. The fuse is located next to the steering wheel. He showed the good fuse to her roommate and the roommate stated that the headlamp switch had been smoking. David showed her that the fuse was perfectly fine, installed and advised her that she had other issues especially since the headlamp switch had been smoking. My manager advised her to diagnose this, it would cost up to $to diagnose. Her roommate said okay, thanks and left. We did not get into the car, nor did we start the car as well. We did not even get the keys from this person. She was in our office less than two minutes and left and we showed her the fuse was still good. There was no charge to this person. We would be happy to look at this car, but there is a charge fee to diagnose as stated before and I advised *** of all of this when she called on the phone and spoke with me. She advised we caused her headlamps to go out, which is why she came in to begin with. Inspecting and installing. Pulling a fuse that takes less than seconds will not cause any electrical issues that are not already presentThe smoking of the switch is the place to startI believe these issues had been going on to begin with. *** needs to have the vehicle diagnosed properlyWe would be happy to inspect our work, and if anything is related to inspecting the fuse, there would be no chargesWe will need authorization to diagnose As for giving out quotes, we tell every customer that we charge to diagnose. We pay for technicians to spend the time to try to get to the bottom of the issues. *** advised David that it was a fuse, which we will gladly check for no chargeIf it is a fuse, it is a second fix and we send our customers at no cost on their way. But, the fuse needs to be blown to do so. *** would not listen to reason as I tried to speak with her she continued to argue that this was all our fault. This makes it incredibly hard to try to get a word in to advise what is needed. The last thing she said is that she would report us to the Revdex.com. I advised *** that we had done nothing wrong and if she needed or would like she could come and look at the security video