Tyler's Jefferson Motors

Initial Business Response / [redacted] (1000, 5, 2015/10/09) */ October 9, Case #XXXXXXX To whom it may concern, We regret Ms [redacted] is unsatisfied with usShe had first called our dealership at 9:am saying that her headlights were not workingAt That point she had said that the low beam bulbs were not working and that the bulbs had been replacedOur service writer at that time told her that it was then an electrical problem and that she should take it to a Subaru dealer since we do not have wiring diagrams for itThen later at about 3:00pm she showed up at dealershipShe stated to me that she had 35,miles on the vehicle and that it was a At that point I called the nearest Subaru dealer to find out about the factory warrantyThey had told me that it had a year 36,mile warrantyI tried explaining to customer that since it was under factory warranty that it would have to go there to be completedShe was also told at that time that if it wasn’t under factory warranty that her extended warranty would cover itWhile on phone with Subaru dealer they had said that they would be more than happy to look at it yet that eveningI also tried explaining that with it not being a General Motors or Toyota model that our computers would not work on itOur computers are branding specificThe Subaru dealer is miles from our location and she would have been able to have it looked at, if she had gone straight thereAnd, if she would have taking to Subaru dealer after the first time she had called there wouldn’t have been an issue if it was getting darkOf course, another option would be for the Borders to trade the Subaru for a Toyota or General Motors vehicle and we would be more than happy to accommodate her and fully able to do soWe are very experienced and deny that Ms [redacted] was lied to or cheated out of service Sincerely, [redacted] Service manager Tyler Toyota XXX-XXX-XXXX [redacted] @yahoo.com

Initial Business Response /* (1000, 5, 2015/10/09) */
October 9,
Case #XXXXXXX
To whom it may concern,
We regret Ms*** is unsatisfied with usShe had first called our dealership at 9:am saying that her headlights were not workingAt That point she had said that the low beam
bulbs were not working and that the bulbs had been replacedOur service writer at that time told her that it was then an electrical problem and that she should take it to a Subaru dealer since we do not have wiring diagrams for itThen later at about 3:00pm she showed up at dealershipShe stated to me that she had 35,miles on the vehicle and that it was a At that point I called the nearest Subaru dealer to find out about the factory warrantyThey had told me that it had a year 36,mile warrantyI tried explaining to customer that since it was under factory warranty that it would have to go there to be completedShe was also told at that time that if it wasn’t under factory warranty that her extended warranty would cover itWhile on phone with Subaru dealer they had said that they would be more than happy to look at it yet that eveningI also tried explaining that with it not being a General Motors or Toyota model that our computers would not work on itOur computers are branding specificThe Subaru dealer is miles from our location and she would have been able to have it looked at, if she had gone straight thereAnd, if she would have taking to Subaru dealer after the first time she had called there wouldn’t have been an issue if it was getting darkOf course, another option would be for the Borders to trade the Subaru for a Toyota or General Motors vehicle and we would be more than happy to accommodate her and fully able to do soWe are very experienced and deny that Ms*** was lied to or cheated out of service
Sincerely,
*** ***
Service manager
Tyler Toyota
XXX-XXX-XXXX
***@yahoo.com