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Tyler's Appliance Repair Co

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Tyler's Appliance Repair Co Reviews (6)

the warranty sent us a faulty part, when ordering another part the customer demanded to be seen asap started making threats and becoming verbally abusive to my office staff if not seen right away. We let the warranty know the situation and recommended they send another company out due to customer...

bad verbal response as we have 0 tolerance for threats and customers attacking us verbally. Warranty agreed.   Thank you,    [redacted]

FALSE INFORMATION ON ANSWERING PHONES WE GET A VERY HIGH VOLUME OF CALLS WE DO OUR BEST TO GET TO EACH ONE OF THEM, SOME DO STAY ON HOLD LONGER THEN OTHERS DUE TO HELPING CUSTOMER OVER THE PHONE AND CUSTOMERS WANTING A LOT OF INFO, OUR PHONE STAFF DOES A PROFESSIONAL JOB WITH HANDLING EACH CUSTOMER...

PROMPTLY WITH A PROPER PHONE ETHICS PROVIDED TO THEM. CUSTOMER WAS DEMANDING TO SPEAK WITH MANAGER, MANAGER WAS NOT IN OFFICE AT THE TIME AND ASKED FOR PERSONAL PHONE NUMBER WHICH WE ARE NOT ALLOWED TO GIVE OUT PERSONAL INFORMATION. AS FAR AS PARTS GO WE ORDER FROM THE WARRANTY AND ITS UP TO THEM ON HOW FAST THEY SHIP THEM TO US. SOME ARE LONGER THEN OTHERS UNFORTUNATELY. STILL WAITING ON PARTS FOR THIS CUSTOMER. UNABLE TO ASSIST CUSTOMER UNTIL ALL PARTS ARRIVE.   Thank you,    [redacted]  Tyler's Appliance Repair Co. San Antonio, TX 78230  [redacted]

This email is in response to ID# [redacted] Mr. [redacted] at [redacted].  We went out to this gentleman's house to make a repair on his fridge.  His fridge was located in the kitchen but was pushed up against the wall so the tech was unable to see behind...

the fridge till it was completely pulled out.  The unit was outfitted with a copper line.  Unfortunately those lines are obsolete and all units that are installed should be installed with a flexi line.  The line that was installed was way longer than it should have been and was crushed behind the fridge.  We believe that the whoever installed this unit pushed it back without regard to the water line and kinked it.  It stayed like that till we went out there to service it and when we pulled the unit out the line unkinked and cracked at the wall.
 
It is true that the tech said he would fix or have the company pay for it but he is a new tech and panicked when he was confronted and he is not aware of our protocols when it comes to any sort of damaged property. The tech also had a helper with him. He gave us his side of the story and it aligns with improper installation and pre-existing damage. Since we believe it is pre-existing damage we do not take any responsibility for what happened because any tech with any company would have ran into that problem since that line was already kinked. If you have any questions please do not hesitate to call [redacted] or [redacted] at [redacted].
 
 
 
 
 
Thank you,
[redacted]
[redacted]
[redacted]
[redacted]

Complaint: [redacted]
I am rejecting this response because: the owner never wanted to return my call after he was the one who tried to fix my washer. They refused to help as soon as I told them that I was contacting the Revdex.com and left a reivew on yelp. And by the reviews on yelp and yellow pages this company has done this to lots of people. I never made threats I told them and even cried to the front desk rep all I wanted was my washer fixed. She even told me the owner does this all the time to customers. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

This is in response to ID# [redacted]. We took this call from from [redacted] extended warranty. I dispatched our head tech out to the location at [redacted]. When he arrived the customer stated that her house had just been flooded out because of the heavy rains in Texas. She...

showed him the location of the dishwasher and stated that it wasn't working properly. He proceeded to diagnosis the problem and found that he couldn't get the controls to respond at all. The control panel seemed to be shorting out. When he checked the unit for electricity he noticed that it was getting the proper voltage but also saw signs of water damage below the unit. We as a company did not make the decision to tag the unit as flood damaged. [redacted] extended warranty asked us if it was a possibility that the unit could have shorted out due to the flood waters. We told them that anything was possible but since we were not there to witness the flood we can not say for sure if it was the flood waters that caused the unit to short out. The tech was very respectful, professional, and punctual. The fact that she states it had been leaking before does not compare to the amount of water that was under there when her house flooded. Ultimately it is not our decision when it comes to the the final say on the unit. [redacted] make that choice based on our report. However, the customer is always more than welcome to get a second opinion through [redacted] if needed. If you have any questions please do not hesitate to call me at [redacted].     -[redacted] (Office Manager)

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Address: 8026 Vantage Dr Ste 109, San Antonio, Texas, United States, 78230-4730

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