Tylers Beer Garden

There have been several resources reaching out to our office on behalf of Mr [redacted] and we are not sure what source is going to clear the issueThere are some missing factors here and our attorney has been or will be within the week in touch with Mr***'s legal councilWe have been contacted by a mediator, an attorney and Revdex.com

Complaint: [redacted] I am rejecting this response because: The walkway was cleared for the movers. The weather was cold and snowy. It is the responsibility of the professional movers to decide whether or not it is safe to move a piano down the stairs. The company also says that they have not received a claim from us; the reason they have not received a claim is because every time we call to ask how to go about getting reimbursed the company does not call back. They have been avoiding us, hoping we will go away. The only response we have gotten is through the BBB. Furthermore, those dates of being contacted are when I called. Until then, my father in law had been calling for around 2 months. Joey's Movers knows full well what they did, and are trying to avoid being accountable. Sincerely, [redacted] ***

We are not familiar with Mr. [redacted] or the fact that he has made several attempts to contact us until Monday the 21st via a phone call and Tuesday  the 22nd via e mail.The piano is still at the pick up location in the garage padded and shrink wrapped. No one at the residence took into...

consideration that it was winter and the stairs were full of ice and snow. However one of our guys lost his footing, breaking his leg and thus loosing control of the piano. There is a claim process and we have not received a written claim or a request for a claim form. Also there was no monies collected for any part of the service nor any additional insurance coverage taken out. The bill of lading determines the coverage over and above the standard 30 cents per lb. per article. We accept no liability in this unfortunate accident. In all our information that we send to our customers in the winter time we stress the importance of having walk ways and necessary areas shoveled and salted in order to provide a safe pathway for our movers.

Complaint: [redacted]
I am rejecting this response because: The walkway was cleared for the movers. The weather was cold and snowy. It is the responsibility of the professional movers to decide whether or not it is safe to move a piano down the stairs. The company also says that they have not received a claim from us; the reason they have not received a claim is because every time we call to ask how to go about getting reimbursed the company does not call back. They have been avoiding us, hoping we will go away. The only response we have gotten is through the Revdex.com. Furthermore, those dates of being contacted are when I called. Until then, my father in law had been calling for around 2 months. Joey's Movers knows full well what they did, and are trying to avoid being accountable. 
Sincerely,
[redacted]

There have been several resources reaching out to our office on behalf of Mr. [redacted] and we are not sure what source is going to clear the issue. There are some missing factors here and our attorney has been or will be within the week in touch with Mr. [redacted]'s legal council. We have been contacted by a mediator, an attorney and Revdex.com