TYLT

Complaint:
I am rejecting this response because:
While I appreciate the quick response and apology, I did in fact send a follemail on 12/for which I had never received a response The vendor (TYLT) should have realized that the order was not
delivered and followin a reasonable amount of time In addition, I never received a *valid* shipping code and this, too, was pointed out in my response on 12/ I'll give them the benefit of the doubt and assume this was not a malicious act, but I would not do business again with TYLT as a result of this completely botched transaction
They have agreed to refund my money, but I will consider this open until my refund is processed.
Regards,

Review: I received the unit and I thought everything was great but I believe I got one with the charging bug, I'm using a Galaxy S3 and already had a wireless charging back. I was already using wireless qi charging with the Nokia bases without a hitch but this one charges on and off all night rendering it useless. This happens with an S3, my 2013 Nexus 7, and my wife's S4 as well. The company has been knowingly distributing these charging bases on a website and now that people in the forums are speaking out about the defects the company initially promised replacements. Now they no longer respond to emails, messages, calls, etc. I would like my money back.Desired Settlement: REFUND or WORKING replacement

Consumer

Response:

Review: 9822506

I am rejecting this response because: I WOULD PREFER A WORKING UNIT. I have emailed Richard in the past and I'm sure the emails he sends will be the ones he's chosen to respond to. There were others that he did not. Along with Kannyn who finally worked up the muster to write me back on kickstarter. I'd like a working unit, is that so much to ask?

Regards,

Review: I placed my order on 12/9/13 and was charged, but still have not received my item (wireless charger). I emailed them on 12/16 and was told they'd process it immediately. I emailed them again on 12/28 and never heard back. The order number is 10[redacted]8.ThxDesired Settlement: I'd like for this to go on their record and to be refunded. Apparently they did this to many customers who used their cyber monday discount code...lots of people complaining online

Consumer

Response:

Review: 9896540

I am rejecting this response because:

While I appreciate the quick response and apology, I did in fact send a follow-up email on 12/28 for which I had never received a response. The vendor (TYLT) should have realized that the order was not delivered and followed-up in a reasonable amount of time. In addition, I never received a *valid* shipping code and this, too, was pointed out in my response on 12/16. I'll give them the benefit of the doubt and assume this was not a malicious act, but I would not do business again with TYLT as a result of this completely botched transaction.

They have agreed to refund my money, but I will consider this open until my refund is processed.

Regards,

Review: I SPOKE WITH A CUSTOMER REPRESENTATIVE FROM TYLT NAMED E[redacted] IN REGARDS TO A WIRELESS CHARGER I HAD PURCHASED THROUGH MY CELL PHONE CARRIER TMOBILE. MY WIRELESS CHARGER WAS NOT COMPATIBLE WITH MY MOBILE DEVICE. I EXPLAINED TO E[redacted] THAT TMOBILE COULD NOT HONOR ANY RETURNS AS MY BUYER'S REMORSE DEADLINE HAD PASSED. I ALSO EXPLAINED TO E[redacted] THAT I HAD BEEN CALLING AND LEAVING MESSAGES FOR TECHNICAL SUPPORT AT TYLT IN REGARDS TO THE CHARGER. I NEVER RECEIVED ANY RETURNED CALLS AS THEIR VOICEMAIL INDICATES THAT SOMEONE WILL. THE DEVICE'S INSTRUCTIONS AND PAMPHLETS INDICATED THAT THE CHARGER WAS COMPATIBLE FOR ALL SMART PHONES. SHE GAVE ME AN ADDRESS FOR ME TO RETURN THE PRODUCT AS SHE STATED PERHAPS IT WAS DEFECTIVE. I ASKED HER IF MY PHONE WAS COMPATIBLE WITH THIS DEVICE AND SHE ASKED ANOTHER CO WORKER WHILE ON THE LINE IF IT WAS AND SHE DOUBTFULLY REPLIED IT WAS. LATER THAT DAY I RECEIVED AN EMAIL FROM RICHARD SUMIAN CUSTOMER CARE SPECIALIST FOR TYLT AND STATED THE FOLLWING:On Wed, Nov 13, 2013 at 11:26 AM, [redacted]tylt.com wrote:Hi Alma,Thank you for contacting TYLT customer support. We are sorry to hear you couldn't speak with anyone but I can help you out. Unfortunately the Note 3 is not equipped with the wireless charging technology and that is the reason it is not working. Samsung has a wireless charging back door coming out soon so you will be able to use the VU using this back door.Thank you and please let me know if you have any further questions.Thanks,[redacted]Customer Care SpecialistI SPOKE WITH HIM PERSONALLY ON THE PHONE AND HE STATED THAT A REFUND WOULD BE GIVEN. HOWEVER HE DID NOT EMAIL ME THAT INFORMATION UNTIL THE FOLLOWING EMAIL:On Wed, Dec 18, 2013 at 11:32 AM, [redacted] [email protected].:Hi Alma,Like I said during our conversation we cant provide refunds if not purchased directly from us but I will try to credit card form which I have attached so I can send it to them and see if its possible to reimburse youDesired Settlement: I WOULD LIKE TO RECEIVE A REFUND FOR THE PRODUCT AS WELL AS THE SHIPPING FEES FOR THE RETURNED ITEM. YOU SEE WHEN I ASKED ABOUT THE ADDRESS TO WHERE TO RETURN THE ITEM I WAS GIVEN AN ADDRESS IN COMPTON, CA. TO MY SURPRISE MY ITEM WAS RETURNED FOUR WEEKS AFTER IT WAS SENT DUE TO "NO SUCH NUMBER IN COMPTON" EVEN AFTER I HAD TRACKED THE ITEM AS RECEIVED. MR SUMIAN ALSO ACKNOWLEDGED THAT THE ITEM HAD BEEN RECEIVED AT THEIR WAREHOUSE.PLEASE ASSIT ME IN THIS MATTER. MUCH APPRECIATED,ALMA RANGEL

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID 9855576, and find that this resolution is satisfactory to me. Thank you for all your help in this matter. My complaint had been in the process and during that time Mr. Richard Suman responded with his assistance. I am sorry the complaint was processed but I had no other means of contacting BBC to advise that the complaint had been resolved. I would like thank Mr Suman and BBC for all their help. I apologize if I offended all parties involved.

Regards,