from: [redacted] < [redacted] >to: [email protected]: Fri, Nov 20, at 4:PMsubject: Complaint ID # [redacted] - Tynan's Nissan I am satisfied with the issue MrTynan contacted me and resolved the issue to my satisfaction I logged onto the BB site but it would not allow me to change my status as the site indicated it was in Tynans court.I am satisfied with the response provided and would appreciate it being reflected that way – not that the consumer remains dissatisfied.Please contact me if there are questions concerning this notice.Thank you[redacted] ***
We apologize for this apparent miscommunication and appreciate it being brought to our attentionAfter having interviewed the staff members involved with this transaction, we have come to the conclusion that what has transpired is just that - a miscommunication with the customer about sales tax (which was in fact collected as a part of the amount financed) and the state's ownership tax, which is always due at time of registration and to be paid at the DMVIt's not that we elected not to collect the customer's ownership taxes at time of sale, it's that the State of [redacted] mandates the latter be collected only at the DMVHaving done business in the state of [redacted] for more than years and employing a tenured sales, finance and sales management staff, we are confident that none of our staff members would have purposely misinformed the customer of the state's disposition and of exactly what taxes were collected by the dealership at the time of saleThat said, we certainly don't want to see one of our valued customers in a situation where they are unable to get plates due to a misunderstanding and would be perfectly to participate in their quest to get their vehicle legally registered with the State of [redacted] In that vein, we would be willing to pay half of the customer's ownership tax amount.Please let us know if this proposed solution is agreeable with the customer and we will get a check mailed out to the customer ASAP.Sincerely, [redacted] ***
The customer purchased the vehicle "as is" (attached) The vehicle was inspected by Tynans Kia and sold at Tynans Nissan, as they are sister stores After delivery, the customer brought the vehicle back because the brakes were grindingThe measurements passed inspection but were a bit rusted Tynans replaced the brakes and did an alignment at no charge to the customer The customer also brought up a clunk in the front endThe inspection concluded that it was not a safety issue so we are not required to fix it The customer came back more recently and said that the brakes were squeeking (which is with the brakes that were put on) He also brought up the clunking again, however we noticed it was not any worse than when we inspected before The customer was supposed to have to an appointment to look into things yesterday, and the customer did not show up
Complaint: [redacted] I am rejecting this response because: While Tyans’s has finally reimbursed me the money they have been promising since June, 2015, the response they posted to my complaint is simply disingenuousFor those reviewing the Revdex.com site before making a purchase, consider the following and decide if the response would satisfy you They cite that they had a personnel turn over when the initial error occurred and that’s what created the delay Maybe there was indeed some personnel turn-over, but I wrote and called half-a-dozen times in June, four times in July, four times in August, twice in September and again in October Ultimately, in September, Eric M (one the Managers) responded to my complaint – posted on the Dealer Rater website, indicating he would correct the problem He didn’t He never contacted me No one from Tynan’s has ever made any attempt to make this right The claim that personnel turn-over is responsible for the last months is insulting For resolution, I asked for a full refund and an explanation as to how this could have been allowed to happen I received my credit As for their explanation, I’ll be satisfied when someone from Tynan’s finally steps up and tells the truth Regards, [redacted] ***
Complaint: [redacted] I am rejecting this response because: I did not notice the damage after I unloaded the vehicleIt was noticed while filling up on the way back to WYI immediately called the dealer and was accused of causing the damage on my tripThat is when I went to the ad and looked at the pictures in further detail (now knowing damage present and where to look)The screenshot the dealer just provided is what I had sent them minutes after callingI was not able to fully inspect the rear of the vehicle before purchaseThe dealer had it intentionally backed up to their building and in the shade on a very sunny dayThe fully knew damage was present and took all steps to hide it by going as far as distracting me each time I went to the rear of the vehicleThe document they provided only details door dings and mentioned nothing of major rear bumper damaged that was just not repaired but simply pushed back into place somewhatThe listing also said the vehicle was in "excellent condition." I specifically asked about any damages on this now "as-is" vehicleI have attached images of the Tynan's Used Car Inspection and Damage Inspection forms they provided me at time of saleNeither document mentions or details the damage to the rear bumperWhy is that? My phone calls went unanswered other than an email saying they wouldn't help, even though we both know they deceived meYet, I keep getting solicitation emails saying how concerned they are with customer retention and asking for referrals Regards, [redacted]
Hi ***,I apologize for the $charge (which looks most likely to be our standard diagnostics charge.) We typically, however, do not send out end of warranty reminders - these are usually sent out by third-party extended warranty companiesTo clarify/confirm, please email me a copy of the notice you receivedIf originated from us, I will be happy to issue a refund of the $charge; if not, I am afraid that our policy is to charge the $fee for a vehicle checkout.Thank you in advance for contacting us[redacted]
Complaint: [redacted] I am rejecting this response because: I have seen this letter and rejected it on 9/25/Among the reasons I am rejecting it now and then is that the paint will not be fixed just blended, which will look like the truck has front end damageThe letter does not ensure that the truck will be appraised at a specific value and the wording allows for the dealer to later say " it was not the paint it was 'x', 'y', and 'z' that diminished the value"I feel that this is unacceptableIf Tynan's would like to replace the phrase "will not diminish the value of the vehicle at trade in" with "will give excellent trade in value at time of trade" I would discuss the way to fix the paintIf Tynan's is unwilling to assure excellent trade value the only other way to make it right is to repaint the entire truck including anything that is painted now Regards, [redacted]
Again, you can see in the original craigslist picture the vehicle had a dent in the back The picture we provided as an attachment is indeed a screen shot, but as you can see it was taken on the lot (by our picture lady who takes pictures of every car)In doing research in my system I can see these pictures were added in December, and the dent was present The customer mentioned to the salesperson that we had the lowest price of similar vehicles at other dealers, and we do feel this was priced accordingly Every car is pulled under the awning of the dealership for delivery in our designated spot, the dealer was not trying to hide anything The signed states that the vehicle was sold in “as is” condition meaning there may be damage, but the dealership is not required to fix itThe customer makes mention of finding the damage on his way back home, meaning he was off the lot and had already left as owner of the vehicle We as a dealership are not responsible for fixing any damage on this vehicle
Per the customer's request, Tynan's Nissan has replaced the passenger side lower ball joint at no additional cost to the customer.Thank you, [redacted] Service Manager Tynan's Nissan, Inc.###-###-####
Dear Mrs [redacted] , First, please allow me to apologize for the issues that have arisen due to the error that occurred all those years agoWe have been diligently researching potential solutions and what (if anything) we, as the selling dealership, could do in order to correct or help correct the situationEvery time we spoke to a DMV representative of the State of [redacted] , we were told that only the vehicle’s current owner would be able to resolve the issue of the title containing the incorrect VINWhen we inquired further, we were finally able to get instructions on how the owner of the vehicle would go about getting the correct VIN on their title and, much to our dismay, the wrong VIN Verification form was submitted by us which caused further inconveniences for you(Again, please accept my sincerest of apologies on all counts as this situation is a complete first for everyone involved on our end as well.) When this matter was brought to my attention last week, I employed the assistance of our [redacted] Finance Director (who has been with the company for over years) in order to help us find the as-yet elusive solution to our problemUpon his suggestion, we have ordered a title search with the State of [redacted] in order to find the current owner of the vehicle attached to the VIN on your [redacted] titleThe good news is that if we can locate this person and he/she is willing to sign a Power of Attorney, we will then be able to use the latter to apply for and obtain a duplicate [redacted] title containing the correct VIN on your behalfI am told that title searches typically require one to two weeks of processing time, so we are expecting the results back sometime next weekIf we are unable to reach the owner or he/she is unwilling to sign the POA, we will have to go back to pursuing Plan A which entails bonding the current title and having you resubmit it to the DMV along with all of the supporting documentation which we now have on file and will be happy to send to youThis is the part we are not allowed to do on your behalf, according to what we have been told by the stateHowever, if this is the route we need to take, we will do everything in our power to properly walk you through each and every step in order to make the process as seamless as possibleAll we can do at this point is await the results of the title search, reach out to the owner and hope for their swift complianceEven though there is no way for us to tell or recreate what happened at the time of sale ten years ago since we no longer have access to the file (i.ewhether the mistake happened at our dealership or at the DMV level), you have my full commitment that we will do everything in our power to help resolve this issue as quickly and efficiently as possibleI will be more than happy to discuss the compensation portion as well; right now, however, I would suggest having us get the title issue corrected first and going from therePlease let me know if you agree or have any other questionsAs soon as I know more, I will send an updateSincerely, [redacted]
Complaint: ***
I am rejecting this response because:
Why was the damage not listed on the dealer reports I attached? Why did the sales manager try to accuse me of causing the damage and act like he knew nothing about it? The screens hot is not a closeup of the damage and there was no larger picture to zoon, fyiThe dealer specifically leftout the closeup pic of that side when placing the adThe ad also stated the car was in "excellent condition." No, your price is not cheaper if the customer has to foot a bill for thousands of dollars after the fact because you hid information about damages and repairs needed! If you would like me to remove the negative reviews I have left on multiple sites, then I suggest you make this rightIf not, I will continue to do the exact opposite of what a satisfied customer would do.
Regards,
*** ***
To Whom It May Concern;
Mr *** bought his *** *** on Jan 22nd, The customer took the vehicle home on a trailer and as he was unloading noticed the back end damageI have attached a picture that we used for the online posting that shows the
damage. I also included the "as is" and "customer credit memo" he signed upon purchase stating that he was buying a "used" vehicle and that the dealership was not responsible for any further repairs (this includes cosmetic repairs.)
Thank you
The dealer attached a copy of the AS IS signed by the customer in an earlier responseAs far as the limitied warranty offered by the dealer it is strictly a limited power train warranty and would not cover the part in questionThe dealer reached out to the customer offered to have him come in and offered a discount on work the customer wanted doneHe declined to come in
We are very sorry to hear that you feel you were not treated fairly here at Tynans
I have attached the buyers guide that was in the car deal for this customer, and as you can see, it is clearly legible
Considering we had the paint touched up, and this vehicle was
sold at a very good price in "as is" condition, we as a dealership are not required to do anythingBut, as a gesture of good will Tynans will pay 50% for the customer to get the vehicle repainted, although we wouldn't recommend breaking the paint
We will cut the customer a check for $(between their bids of $and $and split 50%
Complaint: ***
I am rejecting this response because:
I did not notice the damage after I unloaded the vehicleIt was noticed while filling up on the way back to WYI immediately called the dealer and was accused of causing the damage on my tripThat is when I went to the ad and looked at the pictures in further detail (now knowing damage present and where to look)The screenshot the dealer just provided is what I had sent them minutes after callingI was not able to fully inspect the rear of the vehicle before purchaseThe dealer had it intentionally backed up to their building and in the shade on a very sunny dayThe fully knew damage was present and took all steps to hide it by going as far as distracting me each time I went to the rear of the vehicleThe document they provided only details door dings and mentioned nothing of major rear bumper damaged that was just not repaired but simply pushed back into place somewhatThe listing also said the vehicle was in "excellent condition." I specifically asked about any damages on this now "as-is" vehicleI have attached images of the Tynan's Used Car Inspection and Damage Inspection forms they provided me at time of saleNeither document mentions or details the damage to the rear bumperWhy is that? My phone calls went unanswered other than an email saying they wouldn't help, even though we both know they deceived meYet, I keep getting solicitation emails saying how concerned they are with customer retention and asking for referrals
Regards,
*** ***
Complaint: ***
I am rejecting this response because: I went to *** in fort collins twice ans they told me not to let tynan nissan work on my vehicle, they also told me that the vehicle is not safe to driveEvery problem the vehicle as I take it to *** another plce and the said it needs to be fixI didn't bought the vehicle as is, I have no papers that say it was as isAs them to send you the papers that say it was as isThe brakes are grinding, and the reason I didn't go to the appointment is because they only want to give me a 10% discount.
Regards,
*** ***
from: [redacted] < [redacted] >to: [email protected]: Fri, Nov 20, at 4:PMsubject: Complaint ID # [redacted] - Tynan's Nissan I am satisfied with the issue MrTynan contacted me and resolved the issue to my satisfaction I logged onto the BB site but it would not allow me to change my status as the site indicated it was in Tynans court.I am satisfied with the response provided and would appreciate it being reflected that way – not that the consumer remains dissatisfied.Please contact me if there are questions concerning this notice.Thank you[redacted] ***
We apologize for this apparent miscommunication and appreciate it being brought to our attentionAfter having interviewed the staff members involved with this transaction, we have come to the conclusion that what has transpired is just that - a miscommunication with the customer about sales tax (which was in fact collected as a part of the amount financed) and the state's ownership tax, which is always due at time of registration and to be paid at the DMVIt's not that we elected not to collect the customer's ownership taxes at time of sale, it's that the State of [redacted] mandates the latter be collected only at the DMVHaving done business in the state of [redacted] for more than years and employing a tenured sales, finance and sales management staff, we are confident that none of our staff members would have purposely misinformed the customer of the state's disposition and of exactly what taxes were collected by the dealership at the time of saleThat said, we certainly don't want to see one of our valued customers in a situation where they are unable to get plates due to a misunderstanding and would be perfectly to participate in their quest to get their vehicle legally registered with the State of [redacted] In that vein, we would be willing to pay half of the customer's ownership tax amount.Please let us know if this proposed solution is agreeable with the customer and we will get a check mailed out to the customer ASAP.Sincerely, [redacted] ***
The customer purchased the vehicle "as is" (attached) The vehicle was inspected by Tynans Kia and sold at Tynans Nissan, as they are sister stores After delivery, the customer brought the vehicle back because the brakes were grindingThe measurements passed inspection but were a bit rusted Tynans replaced the brakes and did an alignment at no charge to the customer The customer also brought up a clunk in the front endThe inspection concluded that it was not a safety issue so we are not required to fix it The customer came back more recently and said that the brakes were squeeking (which is with the brakes that were put on) He also brought up the clunking again, however we noticed it was not any worse than when we inspected before The customer was supposed to have to an appointment to look into things yesterday, and the customer did not show up
We are looking forward to seeing Mr [redacted] this evening to discuss and resolve his complaint[redacted] Tynan's Nissan, Inc
Complaint: [redacted] I am rejecting this response because: While Tyans’s has finally reimbursed me the money they have been promising since June, 2015, the response they posted to my complaint is simply disingenuousFor those reviewing the Revdex.com site before making a purchase, consider the following and decide if the response would satisfy you They cite that they had a personnel turn over when the initial error occurred and that’s what created the delay Maybe there was indeed some personnel turn-over, but I wrote and called half-a-dozen times in June, four times in July, four times in August, twice in September and again in October Ultimately, in September, Eric M (one the Managers) responded to my complaint – posted on the Dealer Rater website, indicating he would correct the problem He didn’t He never contacted me No one from Tynan’s has ever made any attempt to make this right The claim that personnel turn-over is responsible for the last months is insulting For resolution, I asked for a full refund and an explanation as to how this could have been allowed to happen I received my credit As for their explanation, I’ll be satisfied when someone from Tynan’s finally steps up and tells the truth Regards, [redacted] ***
Complaint: [redacted] I am rejecting this response because: I did not notice the damage after I unloaded the vehicleIt was noticed while filling up on the way back to WYI immediately called the dealer and was accused of causing the damage on my tripThat is when I went to the ad and looked at the pictures in further detail (now knowing damage present and where to look)The screenshot the dealer just provided is what I had sent them minutes after callingI was not able to fully inspect the rear of the vehicle before purchaseThe dealer had it intentionally backed up to their building and in the shade on a very sunny dayThe fully knew damage was present and took all steps to hide it by going as far as distracting me each time I went to the rear of the vehicleThe document they provided only details door dings and mentioned nothing of major rear bumper damaged that was just not repaired but simply pushed back into place somewhatThe listing also said the vehicle was in "excellent condition." I specifically asked about any damages on this now "as-is" vehicleI have attached images of the Tynan's Used Car Inspection and Damage Inspection forms they provided me at time of saleNeither document mentions or details the damage to the rear bumperWhy is that? My phone calls went unanswered other than an email saying they wouldn't help, even though we both know they deceived meYet, I keep getting solicitation emails saying how concerned they are with customer retention and asking for referrals Regards, [redacted]
Hi ***,I apologize for the $charge (which looks most likely to be our standard diagnostics charge.) We typically, however, do not send out end of warranty reminders - these are usually sent out by third-party extended warranty companiesTo clarify/confirm, please email me a copy of the notice you receivedIf originated from us, I will be happy to issue a refund of the $charge; if not, I am afraid that our policy is to charge the $fee for a vehicle checkout.Thank you in advance for contacting us[redacted]
Complaint: [redacted] I am rejecting this response because: I didn't signed an as is paper, I have a witness to prove it Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: I have seen this letter and rejected it on 9/25/Among the reasons I am rejecting it now and then is that the paint will not be fixed just blended, which will look like the truck has front end damageThe letter does not ensure that the truck will be appraised at a specific value and the wording allows for the dealer to later say " it was not the paint it was 'x', 'y', and 'z' that diminished the value"I feel that this is unacceptableIf Tynan's would like to replace the phrase "will not diminish the value of the vehicle at trade in" with "will give excellent trade in value at time of trade" I would discuss the way to fix the paintIf Tynan's is unwilling to assure excellent trade value the only other way to make it right is to repaint the entire truck including anything that is painted now Regards, [redacted]
Again, you can see in the original craigslist picture the vehicle had a dent in the back The picture we provided as an attachment is indeed a screen shot, but as you can see it was taken on the lot (by our picture lady who takes pictures of every car)In doing research in my system I can see these pictures were added in December, and the dent was present The customer mentioned to the salesperson that we had the lowest price of similar vehicles at other dealers, and we do feel this was priced accordingly Every car is pulled under the awning of the dealership for delivery in our designated spot, the dealer was not trying to hide anything The signed states that the vehicle was sold in “as is” condition meaning there may be damage, but the dealership is not required to fix itThe customer makes mention of finding the damage on his way back home, meaning he was off the lot and had already left as owner of the vehicle We as a dealership are not responsible for fixing any damage on this vehicle
Per the customer's request, Tynan's Nissan has replaced the passenger side lower ball joint at no additional cost to the customer.Thank you, [redacted] Service Manager Tynan's Nissan, Inc.###-###-####
Dear Mrs [redacted] , First, please allow me to apologize for the issues that have arisen due to the error that occurred all those years agoWe have been diligently researching potential solutions and what (if anything) we, as the selling dealership, could do in order to correct or help correct the situationEvery time we spoke to a DMV representative of the State of [redacted] , we were told that only the vehicle’s current owner would be able to resolve the issue of the title containing the incorrect VINWhen we inquired further, we were finally able to get instructions on how the owner of the vehicle would go about getting the correct VIN on their title and, much to our dismay, the wrong VIN Verification form was submitted by us which caused further inconveniences for you(Again, please accept my sincerest of apologies on all counts as this situation is a complete first for everyone involved on our end as well.) When this matter was brought to my attention last week, I employed the assistance of our [redacted] Finance Director (who has been with the company for over years) in order to help us find the as-yet elusive solution to our problemUpon his suggestion, we have ordered a title search with the State of [redacted] in order to find the current owner of the vehicle attached to the VIN on your [redacted] titleThe good news is that if we can locate this person and he/she is willing to sign a Power of Attorney, we will then be able to use the latter to apply for and obtain a duplicate [redacted] title containing the correct VIN on your behalfI am told that title searches typically require one to two weeks of processing time, so we are expecting the results back sometime next weekIf we are unable to reach the owner or he/she is unwilling to sign the POA, we will have to go back to pursuing Plan A which entails bonding the current title and having you resubmit it to the DMV along with all of the supporting documentation which we now have on file and will be happy to send to youThis is the part we are not allowed to do on your behalf, according to what we have been told by the stateHowever, if this is the route we need to take, we will do everything in our power to properly walk you through each and every step in order to make the process as seamless as possibleAll we can do at this point is await the results of the title search, reach out to the owner and hope for their swift complianceEven though there is no way for us to tell or recreate what happened at the time of sale ten years ago since we no longer have access to the file (i.ewhether the mistake happened at our dealership or at the DMV level), you have my full commitment that we will do everything in our power to help resolve this issue as quickly and efficiently as possibleI will be more than happy to discuss the compensation portion as well; right now, however, I would suggest having us get the title issue corrected first and going from therePlease let me know if you agree or have any other questionsAs soon as I know more, I will send an updateSincerely, [redacted]
Complaint: ***
I am rejecting this response because:
Why was the damage not listed on the dealer reports I attached? Why did the sales manager try to accuse me of causing the damage and act like he knew nothing about it? The screens hot is not a closeup of the damage and there was no larger picture to zoon, fyiThe dealer specifically leftout the closeup pic of that side when placing the adThe ad also stated the car was in "excellent condition." No, your price is not cheaper if the customer has to foot a bill for thousands of dollars after the fact because you hid information about damages and repairs needed! If you would like me to remove the negative reviews I have left on multiple sites, then I suggest you make this rightIf not, I will continue to do the exact opposite of what a satisfied customer would do.
Regards,
*** ***
To Whom It May Concern;
Mr *** bought his *** *** on Jan 22nd, The customer took the vehicle home on a trailer and as he was unloading noticed the back end damageI have attached a picture that we used for the online posting that shows the
damage. I also included the "as is" and "customer credit memo" he signed upon purchase stating that he was buying a "used" vehicle and that the dealership was not responsible for any further repairs (this includes cosmetic repairs.)
Thank you
The dealer attached a copy of the AS IS signed by the customer in an earlier responseAs far as the limitied warranty offered by the dealer it is strictly a limited power train warranty and would not cover the part in questionThe dealer reached out to the customer offered to have him come in and offered a discount on work the customer wanted doneHe declined to come in
We are very sorry to hear that you feel you were not treated fairly here at Tynans
I have attached the buyers guide that was in the car deal for this customer, and as you can see, it is clearly legible
Considering we had the paint touched up, and this vehicle was
sold at a very good price in "as is" condition, we as a dealership are not required to do anythingBut, as a gesture of good will Tynans will pay 50% for the customer to get the vehicle repainted, although we wouldn't recommend breaking the paint
We will cut the customer a check for $(between their bids of $and $and split 50%
I have attached a copy of the We Owe as well as the As Is Buyers Guide
Thank you
Complaint: ***
I am rejecting this response because:
I did not notice the damage after I unloaded the vehicleIt was noticed while filling up on the way back to WYI immediately called the dealer and was accused of causing the damage on my tripThat is when I went to the ad and looked at the pictures in further detail (now knowing damage present and where to look)The screenshot the dealer just provided is what I had sent them minutes after callingI was not able to fully inspect the rear of the vehicle before purchaseThe dealer had it intentionally backed up to their building and in the shade on a very sunny dayThe fully knew damage was present and took all steps to hide it by going as far as distracting me each time I went to the rear of the vehicleThe document they provided only details door dings and mentioned nothing of major rear bumper damaged that was just not repaired but simply pushed back into place somewhatThe listing also said the vehicle was in "excellent condition." I specifically asked about any damages on this now "as-is" vehicleI have attached images of the Tynan's Used Car Inspection and Damage Inspection forms they provided me at time of saleNeither document mentions or details the damage to the rear bumperWhy is that? My phone calls went unanswered other than an email saying they wouldn't help, even though we both know they deceived meYet, I keep getting solicitation emails saying how concerned they are with customer retention and asking for referrals
Regards,
*** ***
Complaint: ***
I am rejecting this response because:
I didn't signed an as is paper, I have a witness to prove it
Regards,
*** ***
Complaint: ***
I am rejecting this response because: I went to *** in fort collins twice ans they told me not to let tynan nissan work on my vehicle, they also told me that the vehicle is not safe to driveEvery problem the vehicle as I take it to *** another plce and the said it needs to be fixI didn't bought the vehicle as is, I have no papers that say it was as isAs them to send you the papers that say it was as isThe brakes are grinding, and the reason I didn't go to the appointment is because they only want to give me a 10% discount.
Regards,
*** ***