Hello Mr. [redacted], Was the vehicle purchased under your name? I can't seem to find any of your information in our system in order to look into this a bit further.If you could please provide me with the name it was purchased under and the last 6 digits of the Vin number, I will gladly...
pull your customer file and look into this.Thank you.
[redacted]
[redacted]
[redacted]
[redacted]
Good afternoon,The business has requested my name and the last 6 of my VIN. Could you please forward this to the business for me?Name of Purchaser: [redacted]Last 6 of VIN: [redacted]Vehicle date of Sale: 7/02/2012Terms: 120 months or 120,000 MilesCorrection on Disputed amount of 81125.00: $950.2223482/120000= .19 used of the Maintenance plan1-.19=.81 refund3101.94*.81= 2512.57 (Amount that should have been refunded) - 1562.35 (Amount Paid)2512.57-1562.35 = 950.22 (Amount Owed)I have also attached the original purchase agreementAttachments areaPreview attachment [redacted] Contract.pdfPDF[redacted] Contract.pdf
We have attached the:
1) Customer credit memo (aka work promised) where the customer has signed that the vehicle is sold as equipped- no promises.
2) Buyers Guide/ As Is- signed by customer stating he was buying...
the vehicle As-Is.
The vehicle is a 1995 Nissan pickup with 87,000 miles.
Mr. [redacted] called [redacted] about these issues and was told that the vehicle was sold AS-IS, at which point Mr. [redacted] threatened [redacted] with lawyers and legal action. [redacted] then told him that he would no longer be allowed to talk to him and that if he needed any more assistance that his lawyers would have to contact our lawyers.
The dealer explained to the customer that the vehicle was put through a safety inspection and items that were deemed “unsafe” were fixed on the vehicle. The general sales manager, [redacted] Hartford, explained to Mr. [redacted] the night before he bought the vehicle that there was some play in the steering links, the rear carrier bearing was indeed warn, and there were some leaks present in the vehicle- which is due to the fact that it’s 19 years old. Mr. [redacted] then discounted the vehicle an additional $250 in lieu of our dealership fixing it. The carrier bearing was not a safety issueand the dealer wasn’t obligated to do anything about it.
The
customer stated after he took delivery of the vehicle that he did work himself
to the vehicle and found the problems with the vehicle AFTER he worked on it.
The
vehicle was sold As-Is at the time of sale. The dealer does not see any reason
to pay any money to Mr. [redacted].
Revdex.com:
I have reviewed the response made by the business, and find that this resolution is satisfactory to me. I still don't know how you missed this and had absolutely no desire whatsoever to help me with the issues. Not me buy the part and you pay for labor nothing. What would that have set you back really? 100-150 bucks? It set me back $629.74 for labor, don't even care huh? Did not even offer to give me a discount on labor or even want the truck on your lot at all for any reason, so much for service after the sale I guess. And now I can see why I was not allowed to see this report, if I had I would NOT have bought the truck. Live and learn I guess and NEVER send anyone to your dealership.
Regards,
[redacted]
Per Mr. [redacted]'s response he would drop his case if we provided a copy of the police report, and a copy the findings from the mechanic who inspected the vehicle showing no mention of pinion gears being bad or making noise. You will see that the police report was filed on 1-29-2014 and the inspection 2-4-2014 has no mention of pinion gears at all.
We have attached the Police Report dated 1-29-2014 and the Repair Order performed by our master technician on 2-4-2014 which shows no mention of the pinion gears.
Hello Mr. [redacted], Was the vehicle purchased under your name? I can't seem to find any of your information in our system in order to look into this a bit further.If you could please provide me with the name it was purchased under and the last 6 digits of the Vin number, I will gladly...
pull your customer file and look into this.Thank you.
[redacted]
[redacted]
[redacted]
[redacted]
Good afternoon,The business has requested my name and the last 6 of my VIN. Could you please forward this to the business for me?Name of Purchaser: [redacted]Last 6 of VIN: [redacted]Vehicle date of Sale: 7/02/2012Terms: 120 months or 120,000 MilesCorrection on Disputed amount of 81125.00: $950.2223482/120000= .19 used of the Maintenance plan1-.19=.81 refund3101.94*.81= 2512.57 (Amount that should have been refunded) - 1562.35 (Amount Paid)2512.57-1562.35 = 950.22 (Amount Owed)I have also attached the original purchase agreementAttachments areaPreview attachment [redacted] Contract.pdfPDF[redacted] Contract.pdf
We have attached the:
1) Customer credit memo (aka work promised) where the customer has signed that the vehicle is sold as equipped- no promises.
2) Buyers Guide/ As Is- signed by customer stating he was buying...
the vehicle As-Is.
The vehicle is a 1995 Nissan pickup with 87,000 miles.
Mr. [redacted] called [redacted] about these issues and was told that the vehicle was sold AS-IS, at which point Mr. [redacted] threatened [redacted] with lawyers and legal action. [redacted] then told him that he would no longer be allowed to talk to him and that if he needed any more assistance that his lawyers would have to contact our lawyers.
The dealer explained to the customer that the vehicle was put through a safety inspection and items that were deemed “unsafe” were fixed on the vehicle. The general sales manager, [redacted] Hartford, explained to Mr. [redacted] the night before he bought the vehicle that there was some play in the steering links, the rear carrier bearing was indeed warn, and there were some leaks present in the vehicle- which is due to the fact that it’s 19 years old. Mr. [redacted] then discounted the vehicle an additional $250 in lieu of our dealership fixing it. The carrier bearing was not a safety issueand the dealer wasn’t obligated to do anything about it.
The
customer stated after he took delivery of the vehicle that he did work himself
to the vehicle and found the problems with the vehicle AFTER he worked on it.
The
vehicle was sold As-Is at the time of sale. The dealer does not see any reason
to pay any money to Mr. [redacted].
Revdex.com:
I have reviewed the response made by the business, and find that this resolution is satisfactory to me. I still don't know how you missed this and had absolutely no desire whatsoever to help me with the issues. Not me buy the part and you pay for labor nothing. What would that have set you back really? 100-150 bucks? It set me back $629.74 for labor, don't even care huh? Did not even offer to give me a discount on labor or even want the truck on your lot at all for any reason, so much for service after the sale I guess. And now I can see why I was not allowed to see this report, if I had I would NOT have bought the truck. Live and learn I guess and NEVER send anyone to your dealership.
Regards,
[redacted]
Revdex.com:I have reviewed the response made by the business, and find that this resolution is satisfactory to me. Regards, [redacted]
Per Mr. [redacted]'s response he would drop his case if we provided a copy of the police report, and a copy the findings from the mechanic who inspected the vehicle showing no mention of pinion gears being bad or making noise. You will see that the police report was filed on 1-29-2014 and the inspection 2-4-2014 has no mention of pinion gears at all.
We have attached the Police Report dated 1-29-2014 and the Repair Order performed by our master technician on 2-4-2014 which shows no mention of the pinion gears.
We have been in contact with the customer and we are going to split the cost of the tax discrepancy with her.