Complaint: [redacted]
I am rejecting this response because:
While Tyans’s has finally reimbursed me the money they have been
promising since June, 2015, the response they posted to my
complaint is simply disingenuous. For those reviewing the Revdex.com site before
making a purchase, consider the following and decide if the response would
satisfy you.
They cite that they had a personnel turn over when the initial error
occurred and that’s what created the delay.
Maybe there was indeed some personnel turn-over, but I wrote and called half-a-dozen
times in June, four times in July, four times in August, twice in September and
again in October. Ultimately, in September, Eric M.
(one the Managers) responded to my complaint – posted on the Dealer Rater
website, indicating he would correct the problem. He didn’t.
He never contacted me. No one
from Tynan’s has ever made any attempt to make this right. The claim that personnel turn-over is responsible for the last 5 months is insulting.
For resolution, I asked for a full refund and an explanation
as to how this could have been allowed to happen. I received my credit. As for their explanation, I’ll be satisfied when someone from Tynan’s
finally steps up and tells the truth.
Regards,
[redacted]
from: [redacted] <[redacted]>to: [email protected]: Fri, Nov 20, 2015 at 4:24 PMsubject: Complaint ID # [redacted]- Tynan's Nissan
I am satisfied with the issue. Mr. Tynan contacted me and resolved the issue to my satisfaction. I logged onto the BB site but it would not allow me to change my status as the site indicated it was in Tynans court.I am satisfied with the response provided and would appreciate it being reflected that way – not that the consumer remains dissatisfied.Please contact me if there are questions concerning this notice.Thank you.[redacted]
The dealer attached a copy of the AS IS signed by the customer in an earlier response. As far as the limitied warranty offered by the dealer it is strictly a limited power train warranty and would not cover the part in question. The dealer reached out to the customer offered to have him come in and offered a discount on work the customer wanted done. He declined to come in.
The customer purchased the vehicle "as is" (attached)
The vehicle was inspected by Tynans Kia and sold at Tynans Nissan, as they are sister stores.
After delivery, the customer brought the vehicle back because the brakes were grinding. The measurements passed inspection but were a bit...
rusted.
Tynans replaced the brakes and did an alignment at no charge to the customer.
The customer also brought up a clunk in the front end. The inspection concluded that it was not a safety issue so we are not required to fix it.
The customer came back more recently and said that the brakes were squeeking (which is normal with the brakes that were put on)
He also brought up the clunking again, however we noticed it was not any worse than when we inspected before.
The customer was supposed to have to an appointment to look into things yesterday, and the customer did not show up.
Complaint: [redacted]
I am rejecting this response because: I have seen this...
letter and rejected it on 9/25/15. Among the reasons I am rejecting it now and then is that the paint will not be fixed just blended, which will look like the truck has front end damage. The letter does not ensure that the truck will be appraised at a specific value and the wording allows for the dealer to later say " it was not the paint it was 'x', 'y', and 'z' that diminished the value". I feel that this is unacceptable. If Tynan's would like to replace the phrase "will not diminish the value of the vehicle at trade in" with "will give excellent trade in value at time of trade" I would discuss the way to fix the paint. If Tynan's is unwilling to assure excellent trade value the only other way to make it right is to repaint the entire truck including anything that is painted now.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because:
The vehicle wasn't bought ( as is).I didn't initial any as is paper. The vehicle came with 90 days 3000 miles warranty. they told me that all cars are inspected be they sold them. But they didn't fix any of the problem this vehicle as.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because:
I did not notice the damage after I unloaded the vehicle. It was noticed while filling up on the way back to WY. I immediately called the dealer and was accused of causing the damage on my trip. That is when I went to the ad and looked at the pictures in further detail (now knowing damage present and where to look). The screenshot the dealer just provided is what I had sent them 5 minutes after calling. I was not able to fully inspect the rear of the vehicle before purchase. The dealer had it intentionally backed up to their building and in the shade on a very sunny day. The fully knew damage was present and took all steps to hide it by going as far as distracting me each time I went to the rear of the vehicle. The document they provided only details 2 door dings and mentioned nothing of major rear bumper damaged that was just not repaired but simply pushed back into place somewhat. The listing also said the vehicle was in "excellent condition." I specifically asked about any damages on this now "as-is" vehicle. I have attached images of the Tynan's Used Car Inspection and Damage Inspection forms they provided me at time of sale. Neither document mentions or details the damage to the rear bumper. Why is that? My phone calls went unanswered other than an email saying they wouldn't help, even though we both know they deceived me. Yet, I keep getting solicitation emails saying how concerned they are with customer retention and asking for referrals.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because: We are very sorry to hear Tynans will only offer 50% of our desired resolution. Thank you for providing a copy of Tynan's Buyers Guide (BG). It is NOT the BG I described in my complaint - their appears to be two. The FTC states the BG becomes part of your sales contract and overrides any contrary provision. Depending on which BG you look at ……both are NOT marked 'as is'.
Although their copy is clearly legible, it is also clearly marked WARRANTY. The car dealer must check the appropriate box on the BG to indicate whether the warranty is 'full or limited' and list systems covered. It does NOT. The dealer did not fill in the percentage they will pay toward labor or parts - it is left blank.
Tynans base their decision on the fact they had the paint touched up (Which did not hold up for five months) the sale was a 'good deal' (which is irrelevant to the issue at hand), that it was sold in 'as is' condition (yet they fail to show any documentation as such), as a dealership is not required to do anything (contrary to both BG) and they don't recommend breaking the paint (yet two local body shops have provided written bids as to what is needed to correct the damages).
We have brought the truck back to the dealership twice asking them to correct the damages - both times they refused. And only then did they disclose this truck had been purchased at a Nissan auction, been through a sand storm, touched up at their body shop and placed onto their lot for sale. We do not accept the business' response and are requesting full reimbursement in the amount of $2,900.00 as initially requested (the amount required to fix the paint/windows). We have based our request on the FTC's requirement that all car dealers must provide a completed and legible BG, the warranty clearly marked on both BG's, Tynan's failure to stand behind their bodywork prior to sale, and the fact they did not disclose the defect existed at the time of sale - which is a breach of contract per the Implied Warranty law.
If the dealership is not willing to fully satisfy our desired resolution, we will be left to take this matter to court and allow a judge to determine the outcome. Thank you for your assistance.
Again, you can see in the original craigslist picture the vehicle had a dent in the back.
The picture we provided as an attachment is indeed a screen shot, but as you can see it was taken on the lot (by our picture lady who takes pictures of every car). In doing research in my system I can see these pictures were added in December, and the dent was present.
The customer mentioned to the salesperson that we had the lowest price of similar vehicles at other dealers, and we do feel this was priced accordingly.
Every car is pulled under the awning of the dealership for delivery in our designated spot, the dealer was not trying to hide anything.
The signed As-is states that the vehicle was sold in “as is” condition meaning there may be damage, but the dealership is not required to fix it. The customer makes mention of finding the damage on his way back home, meaning he was off the lot and had already left as owner of the vehicle.
We as a dealership are not responsible for fixing any damage on this vehicle.
Complaint: [redacted]
I am rejecting this response because:
I didn't signed an as is paper, I have a witness to prove it.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because:
While Tyans’s has finally reimbursed me the money they have been
promising since June, 2015, the response they posted to my
complaint is simply disingenuous. For those reviewing the Revdex.com site before
making a purchase, consider the following and decide if the response would
satisfy you.
They cite that they had a personnel turn over when the initial error
occurred and that’s what created the delay.
Maybe there was indeed some personnel turn-over, but I wrote and called half-a-dozen
times in June, four times in July, four times in August, twice in September and
again in October. Ultimately, in September, Eric M.
(one the Managers) responded to my complaint – posted on the Dealer Rater
website, indicating he would correct the problem. He didn’t.
He never contacted me. No one
from Tynan’s has ever made any attempt to make this right. The claim that personnel turn-over is responsible for the last 5 months is insulting.
For resolution, I asked for a full refund and an explanation
as to how this could have been allowed to happen. I received my credit. As for their explanation, I’ll be satisfied when someone from Tynan’s
finally steps up and tells the truth.
Regards,
[redacted]
from: [redacted] <[redacted]>to: [email protected]: Fri, Nov 20, 2015 at 4:24 PMsubject: Complaint ID # [redacted]- Tynan's Nissan
I am satisfied with the issue. Mr. Tynan contacted me and resolved the issue to my satisfaction. I logged onto the BB site but it would not allow me to change my status as the site indicated it was in Tynans court.I am satisfied with the response provided and would appreciate it being reflected that way – not that the consumer remains dissatisfied.Please contact me if there are questions concerning this notice.Thank you.[redacted]
The dealer attached a copy of the AS IS signed by the customer in an earlier response. As far as the limitied warranty offered by the dealer it is strictly a limited power train warranty and would not cover the part in question. The dealer reached out to the customer offered to have him come in and offered a discount on work the customer wanted done. He declined to come in.
I have attached a copy of the We Owe as well as the As Is Buyers Guide.
Thank you.
The customer purchased the vehicle "as is" (attached)
The vehicle was inspected by Tynans Kia and sold at Tynans Nissan, as they are sister stores.
After delivery, the customer brought the vehicle back because the brakes were grinding. The measurements passed inspection but were a bit...
rusted.
Tynans replaced the brakes and did an alignment at no charge to the customer.
The customer also brought up a clunk in the front end. The inspection concluded that it was not a safety issue so we are not required to fix it.
The customer came back more recently and said that the brakes were squeeking (which is normal with the brakes that were put on)
He also brought up the clunking again, however we noticed it was not any worse than when we inspected before.
The customer was supposed to have to an appointment to look into things yesterday, and the customer did not show up.
Complaint: [redacted]
I am rejecting this response because: I have seen this...
letter and rejected it on 9/25/15. Among the reasons I am rejecting it now and then is that the paint will not be fixed just blended, which will look like the truck has front end damage. The letter does not ensure that the truck will be appraised at a specific value and the wording allows for the dealer to later say " it was not the paint it was 'x', 'y', and 'z' that diminished the value". I feel that this is unacceptable. If Tynan's would like to replace the phrase "will not diminish the value of the vehicle at trade in" with "will give excellent trade in value at time of trade" I would discuss the way to fix the paint. If Tynan's is unwilling to assure excellent trade value the only other way to make it right is to repaint the entire truck including anything that is painted now.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because:
The vehicle wasn't bought ( as is).I didn't initial any as is paper. The vehicle came with 90 days 3000 miles warranty. they told me that all cars are inspected be they sold them. But they didn't fix any of the problem this vehicle as.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because:
I did not notice the damage after I unloaded the vehicle. It was noticed while filling up on the way back to WY. I immediately called the dealer and was accused of causing the damage on my trip. That is when I went to the ad and looked at the pictures in further detail (now knowing damage present and where to look). The screenshot the dealer just provided is what I had sent them 5 minutes after calling. I was not able to fully inspect the rear of the vehicle before purchase. The dealer had it intentionally backed up to their building and in the shade on a very sunny day. The fully knew damage was present and took all steps to hide it by going as far as distracting me each time I went to the rear of the vehicle. The document they provided only details 2 door dings and mentioned nothing of major rear bumper damaged that was just not repaired but simply pushed back into place somewhat. The listing also said the vehicle was in "excellent condition." I specifically asked about any damages on this now "as-is" vehicle. I have attached images of the Tynan's Used Car Inspection and Damage Inspection forms they provided me at time of sale. Neither document mentions or details the damage to the rear bumper. Why is that? My phone calls went unanswered other than an email saying they wouldn't help, even though we both know they deceived me. Yet, I keep getting solicitation emails saying how concerned they are with customer retention and asking for referrals.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because: We are very sorry to hear Tynans will only offer 50% of our desired resolution. Thank you for providing a copy of Tynan's Buyers Guide (BG). It is NOT the BG I described in my complaint - their appears to be two. The FTC states the BG becomes part of your sales contract and overrides any contrary provision. Depending on which BG you look at ……both are NOT marked 'as is'.
Although their copy is clearly legible, it is also clearly marked WARRANTY. The car dealer must check the appropriate box on the BG to indicate whether the warranty is 'full or limited' and list systems covered. It does NOT. The dealer did not fill in the percentage they will pay toward labor or parts - it is left blank.
Tynans base their decision on the fact they had the paint touched up (Which did not hold up for five months) the sale was a 'good deal' (which is irrelevant to the issue at hand), that it was sold in 'as is' condition (yet they fail to show any documentation as such), as a dealership is not required to do anything (contrary to both BG) and they don't recommend breaking the paint (yet two local body shops have provided written bids as to what is needed to correct the damages).
We have brought the truck back to the dealership twice asking them to correct the damages - both times they refused. And only then did they disclose this truck had been purchased at a Nissan auction, been through a sand storm, touched up at their body shop and placed onto their lot for sale. We do not accept the business' response and are requesting full reimbursement in the amount of $2,900.00 as initially requested (the amount required to fix the paint/windows). We have based our request on the FTC's requirement that all car dealers must provide a completed and legible BG, the warranty clearly marked on both BG's, Tynan's failure to stand behind their bodywork prior to sale, and the fact they did not disclose the defect existed at the time of sale - which is a breach of contract per the Implied Warranty law.
If the dealership is not willing to fully satisfy our desired resolution, we will be left to take this matter to court and allow a judge to determine the outcome. Thank you for your assistance.
Regards,
[redacted]
Again, you can see in the original craigslist picture the vehicle had a dent in the back.
The picture we provided as an attachment is indeed a screen shot, but as you can see it was taken on the lot (by our picture lady who takes pictures of every car). In doing research in my system I can see these pictures were added in December, and the dent was present.
The customer mentioned to the salesperson that we had the lowest price of similar vehicles at other dealers, and we do feel this was priced accordingly.
Every car is pulled under the awning of the dealership for delivery in our designated spot, the dealer was not trying to hide anything.
The signed As-is states that the vehicle was sold in “as is” condition meaning there may be damage, but the dealership is not required to fix it. The customer makes mention of finding the damage on his way back home, meaning he was off the lot and had already left as owner of the vehicle.
We as a dealership are not responsible for fixing any damage on this vehicle.