TypeFrag.com

I am very sorry for the inconvenience that this issue has caused for our customerOur advertised uptime is actually an accurate reflection of the majority of our customer's experience on our networkTypeFrag has many customers who have had a server for more than years and who have never had to
contact our support staff in order to report downtime or an outageUnfortunately, in this case, several issues impacting our service provider resulted in sporadic uptime for a duration of hours for *** *** and other customer's hosted on the network in questionAlthough this issue was outside of our direct control, our administrators worked tirelessly in order to expedite a resolution and to restore service back to a stable level as soon as possibleIn the case of telephone support and live chat, our advertised hours are accurateUnfortunately, this customer may have attempted to contact us during a period of high support volume directly related to this outageHowever, please note that we do allow our customers to relocate their servers to different networks during these rare instances of downtime in order to ensure that they are able to quickly restore their service directly through their online Control Panel if they wish to do soI have forwarded the customer's feedback on to our Director of Operations for review and consideration as wellShould any determinations or changes be made, I will be more than happy to follwith *** *** via email in order to keep them updated on this matterWe here at TypeFrag are very transparent and forthcoming with any issues that may be impacting our customers and their service and we will always make an effort to accommodate customer requests to the best of our abilities.In addition to ensuring that *** *** feedback is reviewed and considered, I have also issued a refunded credit of $back to their credit card for the inconvenience that this particular outage may have causedIt is my hope that this gesture will reassure *** *** that we do take these rare instances of downtime and instability very seriously and we are continuously working to improve our network every day.Please do not hesitate to contact me if there are any outstanding issues or concerns and I will be more than happy to help