The home has had heat every day
since the issue was first reported by the Tenants and the Tenants have never
been without a working furnace. The issue reported by the Tenants was
that the upstairs portion of the home was becoming too hot when the heater was
turned on and the
downstairs
was still cool. Two
separate licensed plumbers were sent to the property and both reported that the
furnace was working properly and there were no issues with the furnace.
They both recommended that Tenant needed to find a thermostat setting that
would keep the upstairs comfortable while the heater was on while warming the bottom floors
comfortably. The Tenants were not
satisfied with this report and requested additional research into the
matter. We implored the Vendors who recommended replacing the weather
stripping on the front door, operating the ceiling fans located upstairs to force heat downward and relocating the thermostat from downstairs to
upstairs. Despite the fact that the previous four tenants that occupied
this home since did not report an issue with the furnace’s
operation and the fact that there were no issues with the furnace found by
multiple licensed vendors, the home owner still decided to implement all additional
recommendations by the vendors in order to solve the problem for
the current tenants. The weather stripping has been replaced, the
ceiling fans upstairs were tested and operate properly and the owner has
recently approved the relocation of the thermostat to a new location
upstairs.
A licensed electrician has also
been sent out to the home twice in response to the reports by the Tenants of
electrical issues and both times found nothing to be wrong with the electrical
system in the home but the problem to be a result of the tenant operating multiple
space heaters which has been overloading the breakers
All reports by the Tenant have
been responded to and addressed timely. The Home Owner continues to pay
Vendors to go out and find a solution to satisfy the Tenants in spite of
multiple reports from licensed Vendors that there is no actual issue or with
any of the mechanics of the home
Tyson Properties has returned $2,600 to us, however they did NOT return the processing fee of $3.60. The secretary who was completely unhelpful on Saturday was extremely rude and did not offer any kind of help (could not even give us a number to call). Their website obviously makes false claims by stating: "Rent with Tyson Properties because when you call our office you get a person on the phone who will listen to your concerns and put you in touch with somebody who can help you". This is certainly NOT the case.
The police was contacted, however, since this is a "civil matter" nothing could be done. Tyson Properties has a very extensive move-out checklist on which the auto-pay disconinuation is never mentioned. I assumed that once the lease officially ends, Tyson Properties would stop deducting rent; but obviously they do not monitor rent collection. We will accept the response, and let Tyson keep the $3.60 because it is not worth it to deal with them any longer.
Regards,
[redacted]
Tenant had
set up an online payment to be deducted automatically each month through a
third party we work with called [redacted].
He moved out at the end of June 2014 and neglected to disable his auto
pay for June and July. The payment for
July was distributed to the owner since his...
account had not been closed out at
that time by the tenant. The payment for
August went into a holding account since his account was closed out at the end
of July. As soon as he notified us of
this error we promptly contacted the owner of his previous rental property for
a reimbursement and we issued [redacted] a check for July and August within 48 hours
(first business day) of him alerting us to that (August 4th by 3 pm). We have no control over a tenants banking
information and were unable to disable his auto pay. We do not know his bank
account numbers and never debit any tenant’s account. We do not have that authority granted by the
bank. We do not have his credit card number. It is his responsibility to turn that off when
he knows he is moving out. He did come into the Tyson office very irate on
Saturday August 2nd stating he would be contacting the police as we had
“stolen” his money. We explained that we
have no control over his banking information and as soon as accounting was in
the office on Monday we would immediately found a resolution. When [redacted] picked
up his check on Monday the 4th of August he stated he would be
removing his complaint from the Revdex.com site as it was his error for not cancelling
the auto pay. He has not removed it as
of yet.
The home has had heat every day
since the issue was first reported by the Tenants and the Tenants have never
been without a working furnace. The issue reported by the Tenants was
that the upstairs portion of the home was becoming too hot when the heater was
turned on and the
downstairs
was still cool. Two
separate licensed plumbers were sent to the property and both reported that the
furnace was working properly and there were no issues with the furnace.
They both recommended that Tenant needed to find a thermostat setting that
would keep the upstairs comfortable while the heater was on while warming the bottom floors
comfortably. The Tenants were not
satisfied with this report and requested additional research into the
matter. We implored the Vendors who recommended replacing the weather
stripping on the front door, operating the ceiling fans located upstairs to force heat downward and relocating the thermostat from downstairs to
upstairs. Despite the fact that the previous four tenants that occupied
this home since did not report an issue with the furnace’s
operation and the fact that there were no issues with the furnace found by
multiple licensed vendors, the home owner still decided to implement all additional
recommendations by the vendors in order to solve the problem for
the current tenants. The weather stripping has been replaced, the
ceiling fans upstairs were tested and operate properly and the owner has
recently approved the relocation of the thermostat to a new location
upstairs.
A licensed electrician has also
been sent out to the home twice in response to the reports by the Tenants of
electrical issues and both times found nothing to be wrong with the electrical
system in the home but the problem to be a result of the tenant operating multiple
space heaters which has been overloading the breakers
All reports by the Tenant have
been responded to and addressed timely. The Home Owner continues to pay
Vendors to go out and find a solution to satisfy the Tenants in spite of
multiple reports from licensed Vendors that there is no actual issue or with
any of the mechanics of the home
Tyson Properties has returned $2,600 to us, however they did NOT return the processing fee of $3.60. The secretary who was completely unhelpful on Saturday was extremely rude and did not offer any kind of help (could not even give us a number to call). Their website obviously makes false claims by stating: "Rent with Tyson Properties because when you call our office you get a person on the phone who will listen to your concerns and put you in touch with somebody who can help you". This is certainly NOT the case.
The police was contacted, however, since this is a "civil matter" nothing could be done. Tyson Properties has a very extensive move-out checklist on which the auto-pay disconinuation is never mentioned. I assumed that once the lease officially ends, Tyson Properties would stop deducting rent; but obviously they do not monitor rent collection. We will accept the response, and let Tyson keep the $3.60 because it is not worth it to deal with them any longer.
Regards,
[redacted]
Tenant had
set up an online payment to be deducted automatically each month through a
third party we work with called [redacted].
He moved out at the end of June 2014 and neglected to disable his auto
pay for June and July. The payment for
July was distributed to the owner since his...
account had not been closed out at
that time by the tenant. The payment for
August went into a holding account since his account was closed out at the end
of July. As soon as he notified us of
this error we promptly contacted the owner of his previous rental property for
a reimbursement and we issued [redacted] a check for July and August within 48 hours
(first business day) of him alerting us to that (August 4th by 3 pm). We have no control over a tenants banking
information and were unable to disable his auto pay. We do not know his bank
account numbers and never debit any tenant’s account. We do not have that authority granted by the
bank. We do not have his credit card number. It is his responsibility to turn that off when
he knows he is moving out. He did come into the Tyson office very irate on
Saturday August 2nd stating he would be contacting the police as we had
“stolen” his money. We explained that we
have no control over his banking information and as soon as accounting was in
the office on Monday we would immediately found a resolution. When [redacted] picked
up his check on Monday the 4th of August he stated he would be
removing his complaint from the Revdex.com site as it was his error for not cancelling
the auto pay. He has not removed it as
of yet.