This is a respond on behalf of Tyson’s Dental Associates in regards to a complaint
filed on 07/04/with assigned ID#***Client’s letter dated 05/21/was received by our office on 06/16/The patient’s account has had an outstanding balance dated from 04/22/Several attempts to collect the balance were made; been unsuccessful to do so after numerous attempts we have to designate the account to a collection agencyAccount has been adjusted to zero balance for patient’s satisfaction and written off as a practice loss due to the age of the balance; collection agency was notified of the adjustments numerous timesWe do apologize for the inconvenience that the collection agency has cause the patientPlease find attach copy of the account statement that shows that there are no additional payments required from the patientPatient has copy of this letter with the statement showing as a zero balanceIf any questions arise Please feel free to contact meBest Regards,
HelgaAS***
May 12, 2015
Dear Representative Revdex.com:
Thank you for reaching out to us.
Due to HIPAA privacy we are not able to provide Revdex.com with any information associated withthis account unless we receive signed consent from [redacted] to release the...
information pertained to a history of his treatment or any other visits to our office.Thank you for your prompt attention to this matter.
Sincerely,
Kristle P.
Office Manager
June 2, 2015
Dear Reprasentative Revdex.com,Facts are not accurate in the opinion of Doctors, Treatment Coordinator and Office Manager.In order for us to provide the information, patient [redacted] would need to sign the consent form that will allow us to release confidential documents.
Please understand that this is a Health Insurance Portability and Accountability Act (HIPAA) privacy and it does involve his dental health.
We have sent to [redacted] a copy of our response to his complaint.
We need to receive sign consent form in order to reply you with details.
Respectfully,
Kristle P.
Office Manager
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because:
This is a completely different story. We are not talking about my medical history here and I don't want my records to be published. We are talking about a refund which is not related to my medical history. I paid for a service in which I didn't receive. If a conclusion is not reached soon, I will have no choice but to proceed with legal action, and ultimately sue your associates. I have been trying to resolve these issues peacefully and will continue to do so. However, if I continue to be pushed to take the next step, I won't hesitate. I paid money that I should not have paid because I did not receive the the service. You were advertising free consulting and you made me pay $350, which would have been credited after finishing the treatment. Also, my account has a credit of $51.80, which make the refund total $401.80. You made me cancel the treatment due to the outrageous demand of paying the full amount beforehand. Also, the agreement was broken on your end and your associates were indecisive and kept changing their mind. Therefore, I expect a full refund, otherwise I will proceed with legal actions.
Regards,
[redacted]
This is a respond on behalf of Tyson’s Dental Associates in regards to a complaint
filed on 07/04/with assigned ID#***Client’s letter dated 05/21/was received by our office on 06/16/The patient’s account has had an outstanding balance dated from 04/22/Several attempts to collect the balance were made; been unsuccessful to do so after numerous attempts we have to designate the account to a collection agencyAccount has been adjusted to zero balance for patient’s satisfaction and written off as a practice loss due to the age of the balance; collection agency was notified of the adjustments numerous timesWe do apologize for the inconvenience that the collection agency has cause the patientPlease find attach copy of the account statement that shows that there are no additional payments required from the patientPatient has copy of this letter with the statement showing as a zero balanceIf any questions arise Please feel free to contact meBest Regards,
HelgaAS***
May 12, 2015
Dear Representative Revdex.com:
Thank you for reaching out to us.
Due to HIPAA privacy we are not able to provide Revdex.com with any information associated withthis account unless we receive signed consent from [redacted] to release the...
information pertained to a history of his treatment or any other visits to our office.Thank you for your prompt attention to this matter.
Sincerely,
Kristle P.
Office Manager
June 2, 2015
Dear Reprasentative Revdex.com,Facts are not accurate in the opinion of Doctors, Treatment Coordinator and Office Manager.In order for us to provide the information, patient [redacted] would need to sign the consent form that will allow us to release confidential documents.
Please understand that this is a Health Insurance Portability and Accountability Act (HIPAA) privacy and it does involve his dental health.
We have sent to [redacted] a copy of our response to his complaint.
We need to receive sign consent form in order to reply you with details.
Respectfully,
Kristle P.
Office Manager
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because:
This is a completely different story. We are not talking about my medical history here and I don't want my records to be published. We are talking about a refund which is not related to my medical history. I paid for a service in which I didn't receive. If a conclusion is not reached soon, I will have no choice but to proceed with legal action, and ultimately sue your associates. I have been trying to resolve these issues peacefully and will continue to do so. However, if I continue to be pushed to take the next step, I won't hesitate. I paid money that I should not have paid because I did not receive the the service. You were advertising free consulting and you made me pay $350, which would have been credited after finishing the treatment. Also, my account has a credit of $51.80, which make the refund total $401.80. You made me cancel the treatment due to the outrageous demand of paying the full amount beforehand. Also, the agreement was broken on your end and your associates were indecisive and kept changing their mind. Therefore, I expect a full refund, otherwise I will proceed with legal actions.
Regards,
[redacted]