Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
1. I have not received a refund nor have I been notified I was getting one. 2. This issue was definitely not resolved in a "timely manner" because it was brought to their attention on 7/**/2015. It is now 10/**/15. They only responded to me when I stated getting an attorney and when I filed a complaint with the Revdex.com.3. I provided sufficient proof of payments when requested and promptly. Promptly meaning a day or 2 after they requested copies of all my payments. 4. Fairfield stated they don't make calls about missing payments, so I was never notified that their records were wrong. They stated for the 2 years since October 2013 my maintenance bills showed a missed payment. However, I provided proof that they did not and that my payment was made in October. Finally, this error was completely 100% on their part. I understand and tried to be patient because mistakes happen. However, when they failed to respond, research and correct the problem I was forced to escalate the issue. I can't imagine the amount of money Fairfield has illegally stolen form their residents due to their procrastination. In short, I'm still awaiting a refund and even an apology! I have sacrificed work hours, been mental exhausted, suffered defamation of my character at our closing and even insulted when they called me "nasty" in one of their responses. They're not professional and definitely do not show any effort to help. I maintained a level of calm as any reasonable person could during this whole ordeal. Lastly, I appreciate the support of the Revdex.com. Especially, since you were able to get any kind of response from Fairfield.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Dear [redacted]: Attached herein is a copy of the application. Section (5) states that you have 72 hours in which to cancel to receive a refund in full. Our records show that you did not cancel within the time frame. However, as a courtesy, management decided to refund your...
deposit. The check was mailed and is attached for your records.
Business Bureau:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
Please let me know the date the check was mailed as I still have not received it as of today.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Tell us why here...Fairfield Properties has
resolved this matter and the refund was issued to the homeowner. The charges
were reflected on the homeowners account and was disputed by the homeowner, upon the sale of her home. Our company prides itself on resolving issues in a
timely manner and...
addressed this issue as soon as it was brought to our
attention.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Dear [redacted]: To my knowledge your deposit had been mailed in a timely fashion. Attached is a copy of the check sent to you. I apologize for any inconvenience. Thank you:
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. I have received the check in the mail on 10/**/17.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
1. I have not received a refund nor have I been notified I was getting one. 2. This issue was definitely not resolved in a "timely manner" because it was brought to their attention on 7/**/2015. It is now 10/**/15. They only responded to me when I stated getting an attorney and when I filed a complaint with the Revdex.com.3. I provided sufficient proof of payments when requested and promptly. Promptly meaning a day or 2 after they requested copies of all my payments. 4. Fairfield stated they don't make calls about missing payments, so I was never notified that their records were wrong. They stated for the 2 years since October 2013 my maintenance bills showed a missed payment. However, I provided proof that they did not and that my payment was made in October. Finally, this error was completely 100% on their part. I understand and tried to be patient because mistakes happen. However, when they failed to respond, research and correct the problem I was forced to escalate the issue. I can't imagine the amount of money Fairfield has illegally stolen form their residents due to their procrastination. In short, I'm still awaiting a refund and even an apology! I have sacrificed work hours, been mental exhausted, suffered defamation of my character at our closing and even insulted when they called me "nasty" in one of their responses. They're not professional and definitely do not show any effort to help. I maintained a level of calm as any reasonable person could during this whole ordeal. Lastly, I appreciate the support of the Revdex.com. Especially, since you were able to get any kind of response from Fairfield.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Dear [redacted]: Attached herein is a copy of the application. Section (5) states that you have 72 hours in which to cancel to receive a refund in full. Our records show that you did not cancel within the time frame. However, as a courtesy, management decided to refund your...
deposit. The check was mailed and is attached for your records.
Better...
Business Bureau:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
Please let me know the date the check was mailed as I still have not received it as of today.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Tell us why here...Fairfield Properties has
resolved this matter and the refund was issued to the homeowner. The charges
were reflected on the homeowners account and was disputed by the homeowner, upon the sale of her home. Our company prides itself on resolving issues in a
timely manner and...
addressed this issue as soon as it was brought to our
attention.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Dear [redacted]: To my knowledge your deposit had been mailed in a timely fashion. Attached is a copy of the check sent to you. I apologize for any inconvenience. Thank you:
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. I have received the check in the mail on 10/**/17.
Sincerely,
[redacted]