TZ Insurance Solutions

Review: Sales Representative [redacted] called and insist I had scheduled an appointment with her.

My wife had bought me a farmer's life insurance earlier, I thought this is the one she mentioned and just wanted to ask further detail. However after the phone call I talk to my wife and found this is a scam.

We look up and learned even though they represent themselves as metlife, they actually aren't met life.

And I am offended that they asked so many private question on the phone. I found it shady and unethical, let alone they make metlife look bad and the product is over priced. They even asked my wife's social security number and my bank routing number !Desired Settlement: It's hard to choose the desired settlement, I hope they cancel the life insurance that they trap me to sign and give me an apology, and never use my info

Business

Response:

We are sorry to hear that Mr. [redacted] had a bad experience with our company, an insurance agency duly appointed by MetLife. We take customer service very seriously and we were upset to hear that Mr. [redacted] thinks we engaged in any misleading or deceptive activity. [redacted], who is a California-licensed insurance agent duly appointed by MetLife, called Mr. [redacted] in response to an online request to receive insurance quotes. Ms. [redacted] was very clear about the purpose of her call and at no time during the over one hour long call did Mr. [redacted] indicate that he was not interested in a life insurance policy or that he in fact had already purchased a policy from a carrier other than MetLife. As far as his desired settlement is concerned, we would have been happy to work with MetLife cancel his life insurance policy, but our records indicate that he never actually purchased a MetLife through our agency, so we cannot cancel his policy. With respect to using his information again, we have no intention to do so and in fact have put his telephone number on our internal do not call list.