TZ Technologies Ltd

Customer stated that she advised us when calling to make an appointment that she had hair extensionsThis is completely falseIf she would have stated this she would have been told that we do not perform services on heads with hair extensions because they are fragile and may come apartShe booked an appointment with us with a [redacted] discountWhen she arrived for her appointment and I noticed the extensions and explained to her that I could not do her hair because the extensions can become loose and entangled with the rest of her hairShe stated that it was fine because she was going to have them removed soon because they we getting looseI chose to accommodate her because she assured me that it was okAfter applying the balayage highlights, conditioner and washing, her hair became entangledThe customer became very irate and accused me of damaging her hairWe tried to untangle it with no avail because the hair tracks were looseShe demanded for me to cut the extensions that were tangled out of her hair and I refused because it was too entangled with the rest of her hair and could not be accomplished without damaging her natural hairI advised her to go to the place where she had them put in to see if they could help her but she began to get verbally abusive and told me that I was responsible to fix itI do not apply hair extensions and was not responsible for them but she did not want to hear itI provided the service that she came in for which was the package deal through GrouponShe proceeded to tell me that I didn't know who I was dealing with because her mother was a doctor and her father a lawyer and that I was going to have a problem because of who they wereI told her I was sorry but explained that she was told that this might happen but she was not concerned about the consequencesShe then flew out of my chair throwing her smock at me and proceeded to call the policeShe states in o ne sentence that I completely ruined her hair and in another that most of it is "100% fine and smooth and silky" in her wordsI tried to accommodate this young lady and do the right thing but it turned out to be a negative experienceI feel I should not be held responsible for her hair extensionsI performed the services that she came in for

The business has responded.  Please see below:[redacted] has decided to take this matter up through the court system. Shear Performance will fight these allegations to maintain our good reputation with our customers and public.

Customer stated that she advised us when calling to make an appointment that she had hair extensions. This is completely false. If she would have stated this she would have been told that we do not perform services on heads with hair extensions because they are fragile and may come apart. She booked...

an appointment with us with a [redacted] discount. When she arrived for her appointment and I noticed the extensions and explained to her that I could not do her hair because the extensions can become loose and entangled with the rest of her hair. She stated that it was fine because she was going to have them removed soon because they we getting loose. I chose to accommodate her because she assured me that it was ok. After applying the balayage highlights, conditioner and washing, her hair became entangled. The customer became very irate and accused me of damaging her hair. We tried to untangle it with no avail because the hair tracks were loose. She demanded for me to cut the extensions that were tangled out of her hair and I refused because it was too entangled with the rest of her hair and could not be accomplished without damaging her natural hair. I advised her to go to the place where she had them put in to see if they could help her but she began to get verbally abusive and told me that I was responsible to fix it. I do not apply hair extensions and was not responsible for them but she did not want to hear it. I provided the service that she came in for which was the package deal through Groupon. She proceeded to tell me that I didn't know who I was dealing with because her mother was a doctor and her father a lawyer and that I was going to have a problem because of who they were. I told her I was sorry but explained that she was told that this might happen but she was not concerned about the consequences. She then flew out of my chair throwing her smock at me and proceeded to call the police. She states in o ne sentence that I completely ruined her hair and in another that most of it is "100% fine and smooth and silky" in her words. I tried to accommodate this young lady and do the right thing but it turned out to be a negative experience. I feel I should not be held responsible for her hair extensions. I performed the services that she came in for.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 I can attest that the comments made by this Business here are completely false. Olga A[redacted] is lying about what happened to avoid taking the blame for her negligence. When I called earlier that day, I spoke to someone in her salon and told them I have extensions. They told me I could make the appointment for later that day, and said it should be fine and to talk to the person who actually does the service. When I arrived, I waited a bit past my appointment time for Olga to arrive and when she finally did, the first thing I told her was that I had hair extensions sewn in. I asked her if she could do them, and said if she could not, it would be ok. She stated that as long as the extensions were human hair, they will take the color, and everything else will be fine. She assured me many times that the highlights would look good and they would work with the balyage because she was the stylist. I had gotten the extensions put in two days before, they were not loose and I would never state this because they were expensive and new and I would never want to ruin them. After I had the balyage done, she washed my hair roughly, with a lot of scrubbing, balled it all up on the top of my head, and put it under the heat lamp. As a stylist, and because she stated that she knew how to work with hair extensions, she should have known how to deal with them. Then, when I came out, my hair had a huge tangle and I was very upset, but I didn't say anything. I kept completely quiet as she tried to untangle it. Then she took me back to have them conditioned to try to remove the tangle, and I started texting a friend and telling them I was freaking out. I didn't want to speak rudely with her or escalate the situation so I only messaged my friend and all I was saying was that she had messed up my hair extensions. Somehow Olga saw me texting my friend and she got very upset. She began to yell "miss" over and over again and say I saw what you wrote, you have no right to say I messed up your hair. She began to verbally abuse me just because I messaged a friend, and not because I had said anything rude to her. Then, she brought me back to the chair and tried to untangle. Nothing was working, so I asked her to at least remove the track because I couldn't leave the salon looking that way. She started to yell again and state it wasn't her responsibility to fix my hair extensions. This is not right, she ruined them so it is her job to fix what she ruined. She was being incredibly verbally abusive and yelling while I was remaining calm at that point, and my little brother who is 9 was there too. He is autistic and when someone yells or is loud around him, he gets up and covers his ears because it scares him. Olga began to point and laugh at him cowering in the conner and at that point I was so upset I got up and told her off. I did not yell, rather I was speaking sternly because I did not want to hurt my little brother. I was always concerned about my extensions, because I had paid a lot of money for them. I asked her many times to fix it, but she did not want to help me and rather wanted me out of her salon. She kicked me out of her salon, and I tossed my smock on the ground in her direction and left calling the policeNone of Olga's claims are true. Many reviewers on yelp and Facebook have stated that she is incredibly rude and unprofessional. These reviews were made prior to me coming to the salon. 3 tracks of extensions in my hair were tangled. The extensions that did not tangle were completely smooth, silky, and took the color well. This proves that it was Olga's negligence and lack of knowledge she claimed to have that caused the tangle, not the hair extensions themselves. As a professional, and with her reassurance that she can work with hair extensions which was also listed as a service her salon, it is her responsibility for ruining my hair extensions. She did not try to do the right thing, she destroyed my property, made fun of and scared my autistic brother, and destroyed my hair extensions. 
 
 
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[redacted]