Hi P***I'm sorry you were having trouble canceling your accountI went ahead and canceled your account for you, if you need anything else please feel free to contact me directly at T [redacted] [email protected]
We received a call from the customer’s Credit card Company on June 2nd, 2015. After speaking to the representative it was found that the customer was charged twice for the same book. A refund for the 2nd charge was immediately processed and refunded (receipt is available if needed). The...
customer continued to dispute the first charge saying that they never made those charges. We provided information provided to us from the customer during registration, after confirming with the customer and the representative that the information we had was correct the credit card company representative thanked us for our time and stated that the company would not file a chargeback because this was a legitimate charge to them (after verifying customers email, school registered). The customer then continued to dispute the charges and emailing our representatives the attached emails. All our email responses took place after the first call with the credit card company’s representative. We found that the original charge was a legitimate charge and declined to refund it. If there are any other questions please let us know and we will be happy to answer them to you.Thank you,
Hi P[redacted]I'm sorry you were having trouble canceling your account. I went ahead and canceled your account for you, if you need anything else please feel free to contact me directly at T[redacted][email protected]
Hi P***I'm sorry you were having trouble canceling your accountI went ahead and canceled your account for you, if you need anything else please feel free to contact me directly at T [redacted] [email protected]
Hi,Can the customer please email me directly at [email protected] and I will refund her/cancel her account.Thank you
We received a call from the customer’s Credit card Company on June 2nd, 2015. After speaking to the representative it was found that the customer was charged twice for the same book. A refund for the 2nd charge was immediately processed and refunded (receipt is available if needed). The...
customer continued to dispute the first charge saying that they never made those charges. We provided information provided to us from the customer during registration, after confirming with the customer and the representative that the information we had was correct the credit card company representative thanked us for our time and stated that the company would not file a chargeback because this was a legitimate charge to them (after verifying customers email, school registered). The customer then continued to dispute the charges and emailing our representatives the attached emails. All our email responses took place after the first call with the credit card company’s representative. We found that the original charge was a legitimate charge and declined to refund it. If there are any other questions please let us know and we will be happy to answer them to you.Thank you,
Hi P[redacted]I'm sorry you were having trouble canceling your account. I went ahead and canceled your account for you, if you need anything else please feel free to contact me directly at T[redacted][email protected]