We are in receipt of [redacted] 's response and would like to restate that we are willing to help in fixing her houseWe saw the pictures attached and saw the damage done by the water Although unfortunate but it's neither the plumbers nor U & I Builders faultA plumbing fixture failed and having said that, the plumbers and U & I Builders will stand by [redacted] and resolve this issue Here are a couple of things that we need to do: 1) U & I Builders will send the drywall company to start fixing the ceiling that is the first thing that is needed to be fixed 2) The plumber asked [redacted] to give him the cracked valve so he could report it to Moen but was never given the valve So in order for Moen to jump in and start helping out with the damages they will need those valves Please advise us regarding both of those above mentioned items as to how to proceed Although your warranty has expired I want to assure you again that you will find U & I Builders to work as hard as possible to fix your house and stand by you in this hard timeWe will work with you to resolve all issues with the plumbing company and Moen
We are in receipt of [redacted] 's response and would like to restate that we are willing to help in fixing her houseWe saw the pictures attached and saw the damage done by the water Although unfortunate but it's neither the plumbers nor U & I Builders faultA plumbing fixture failed and having said that, the plumbers and U & I Builders will stand by [redacted] and resolve this issue Here are a couple of things that we need to do: 1) U & I Builders will send the drywall company to start fixing the ceiling that is the first thing that is needed to be fixed 2) The plumber asked [redacted] to give him the cracked valve so he could report it to Moen but was never given the valve So in order for Moen to jump in and start helping out with the damages they will need those valves Please advise us regarding both of those above mentioned items as to how to proceed Although your warranty has expired I want to assure you again that you will find U & I Builders to work as hard as possible to fix your house and stand by you in this hard timeWe will work with you to resolve all issues with the plumbing company and Moen