See attachmentJULY 31, 2015Revdex.com SAN DIEGOATTENTION: [redacted] VIEWRIDGE AVE #200SAN DIEGO, CA 92123-1688Complaint No.: [redacted] Name: [redacted] Dear Ms [redacted] Revdex.com PH: 858-634-6482Revdex.com FX: 858-496-2141We are in receipt of the consumer's disputeAs required by sectionsection of the FDCPA, the consumer was sent a notice that gaveher/him days after receipt of the notice to dispute the debt.The consumer did not respond timely and submit a dispute.In an effort to comply with the verification of the account, pleaseprovide us with the following:Consumers full nameDate of BirthLast 4-digits of social security numberA current address.Upon receipt of the above information we will mail the verificationprovided by our client that confirms this is a valid debt.The courtesy of a reply is requested by 08-07-We look forward tohelping resolve this matter.Thank you for your cooperation in this matter[redacted]
To whom it may concern,This account was paid in full on 07/29/and per Mr [redacted] request we have sent him a confirmation and receipt of his paymentWe have considered this account closed.Sincerely, [redacted] ***
The Revdex.comAttention: *** ***ld : * ***Re: *** ***RRCS No.:***Dear Ms***:Mr*** ***'s account was assigned to collection on 8/22/for an unpaid medical debt.Mr*** received emergency room treatment on 3/6/11by an emergency room
doctoraffiliated with CA Emergency Medical Group.The account was paid in full on 6/30/and as a courtesy we emailed Mr*** a paid in fullreceipt to the email he provided "***@gmail.com "We sent confirmation twice to this email:on 6/30/and again on 7/6/If Mr*** did not receive his email he needs to research theproblem on his end, as we show it was delivered.Further, his credit card statement will reflect that payment was made on 6/30/of$and hecan use that as his receipt as wellI have explained this to himWe cannot control what happens withhis email.On another note, Mr*** complains about our phone serviceWe often are busy and our agencywill place our phone system on voice mail service in an effort to address the high volume of calls and toensure we return all messages receivedWe return all calls in the order we received them.If a person calls and keeps hanging up repeatedly without leaving a message it greatly delays thereturn call, because the queue gets backed up with these hang-upsOur recording clearly states "donot hang up as it will only delay your returned call".Please consider this matter closed.Sincerely,Road Runner Collections Services, Inc.*** ***/CEOCC: *** A***, EsqThis is an attempt to collect a debtAny information obtained will be used for that purpose
Refer to attachments.*** *** *** ** *** ** *** * ** *** ***September 14, 2015Revdex.com of San Diego Attention: *** ***Re: ID ***.Dear ***Road Runner denies Ms*** allegations.This account was assigned to collection on 12/31/for $60,by the original creditor had an accumulated interest of $37,A copy is attached as exhibit “A”This was never $200.00, nor $as Ms*** stated in her complaint.Ms*** attempted to pay Road Runner Collections, with a credit card, but our policy, and it is also required by our merchant agreement to obtain an address associated with the cardWe advised Ms*** that we could not accept her credit card payment without an address,Ms*** claims she spoke to an individual in our office by the name of “***.” Perhaps she was confused with another collection agency, as we do not have an employee by the name of "***."So we could not have made an agreement to settle as, she states per "***."After numerous calls from Ms***, we reiterated that we could not take a credit card payment without address.Ms*** eventually paid the client and paid them just the principal balance leaving the interest on the account openHowever, in an effort to conclude this account we waived the interest of $and closed the accountWe submitted a reply to Ms*** via email see exhibit”B."We have also, as a courtesy, in an effort to assist Ms*** submitted a manual AUD to all three bureaus advising them that the account is a paid collection account.Please consider this matter closed:Thanking you in advance for your courtesies.SincerelyRoad Runner Collection Services, Inc*** ***/CEO
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
See attachment. JULY 31, 2015Revdex.com SAN DIEGOATTENTION: [redacted]4747 VIEWRIDGE AVE #200SAN DIEGO, CA 92123-1688Complaint No.: [redacted]Name: [redacted]Dear Ms. [redacted]Revdex.com PH: 858-634-6482Revdex.com FX: 858-496-2141We are in receipt of the consumer's dispute. As required by sectionsection 809...
of the FDCPA, the consumer was sent a notice that gaveher/him 30 days after receipt of the notice to dispute the debt.The consumer did not respond timely and submit a dispute.In an effort to comply with the verification of the account, pleaseprovide us with the following:1. Consumers full name.2. Date of Birth.3. Last 4-digits of social security number.4. A current address.Upon receipt of the above information we will mail the verificationprovided by our client that confirms this is a valid debt.The courtesy of a reply is requested by 08-07-15. We look forward tohelping resolve this matter.Thank you for your cooperation in this matter.[redacted]
Hello,This is a pic copy of my signature on the authorization and release form. I would be very interested in seeing the trans-scription of the telephone calls between Road Runner collections and I. I also sent this information via fax yesterday. thank you for updating my complaint.Best...
To whom it may concern,This account was paid in full on 07/29/15 and per Mr. [redacted] request we have sent him a confirmation and receipt of his payment. We have considered this account closed.Sincerely,[redacted]
See attachmentJULY 31, 2015Revdex.com SAN DIEGOATTENTION: [redacted] VIEWRIDGE AVE #200SAN DIEGO, CA 92123-1688Complaint No.: [redacted] Name: [redacted] Dear Ms [redacted] Revdex.com PH: 858-634-6482Revdex.com FX: 858-496-2141We are in receipt of the consumer's disputeAs required by sectionsection of the FDCPA, the consumer was sent a notice that gaveher/him days after receipt of the notice to dispute the debt.The consumer did not respond timely and submit a dispute.In an effort to comply with the verification of the account, pleaseprovide us with the following:Consumers full nameDate of BirthLast 4-digits of social security numberA current address.Upon receipt of the above information we will mail the verificationprovided by our client that confirms this is a valid debt.The courtesy of a reply is requested by 08-07-We look forward tohelping resolve this matter.Thank you for your cooperation in this matter[redacted]
To whom it may concern,This account was paid in full on 07/29/and per Mr [redacted] request we have sent him a confirmation and receipt of his paymentWe have considered this account closed.Sincerely, [redacted] ***
The Revdex.comAttention: *** ***ld : * ***Re: *** ***RRCS No.:***Dear Ms***:Mr*** ***'s account was assigned to collection on 8/22/for an unpaid medical debt.Mr*** received emergency room treatment on 3/6/11by an emergency room
doctoraffiliated with CA Emergency Medical Group.The account was paid in full on 6/30/and as a courtesy we emailed Mr*** a paid in fullreceipt to the email he provided "***@gmail.com "We sent confirmation twice to this email:on 6/30/and again on 7/6/If Mr*** did not receive his email he needs to research theproblem on his end, as we show it was delivered.Further, his credit card statement will reflect that payment was made on 6/30/of$and hecan use that as his receipt as wellI have explained this to himWe cannot control what happens withhis email.On another note, Mr*** complains about our phone serviceWe often are busy and our agencywill place our phone system on voice mail service in an effort to address the high volume of calls and toensure we return all messages receivedWe return all calls in the order we received them.If a person calls and keeps hanging up repeatedly without leaving a message it greatly delays thereturn call, because the queue gets backed up with these hang-upsOur recording clearly states "donot hang up as it will only delay your returned call".Please consider this matter closed.Sincerely,Road Runner Collections Services, Inc.*** ***/CEOCC: *** A***, EsqThis is an attempt to collect a debtAny information obtained will be used for that purpose
Refer to attachments.*** *** *** ** *** ** *** * ** *** ***September 14, 2015Revdex.com of San Diego Attention: *** ***Re: ID ***.Dear ***Road Runner denies Ms*** allegations.This account was assigned to collection on 12/31/for $60,by the original creditor had an accumulated interest of $37,A copy is attached as exhibit “A”This was never $200.00, nor $as Ms*** stated in her complaint.Ms*** attempted to pay Road Runner Collections, with a credit card, but our policy, and it is also required by our merchant agreement to obtain an address associated with the cardWe advised Ms*** that we could not accept her credit card payment without an address,Ms*** claims she spoke to an individual in our office by the name of “***.” Perhaps she was confused with another collection agency, as we do not have an employee by the name of "***."So we could not have made an agreement to settle as, she states per "***."After numerous calls from Ms***, we reiterated that we could not take a credit card payment without address.Ms*** eventually paid the client and paid them just the principal balance leaving the interest on the account openHowever, in an effort to conclude this account we waived the interest of $and closed the accountWe submitted a reply to Ms*** via email see exhibit”B."We have also, as a courtesy, in an effort to assist Ms*** submitted a manual AUD to all three bureaus advising them that the account is a paid collection account.Please consider this matter closed:Thanking you in advance for your courtesies.SincerelyRoad Runner Collection Services, Inc*** ***/CEO
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
See attachment. JULY 31, 2015Revdex.com SAN DIEGOATTENTION: [redacted]4747 VIEWRIDGE AVE #200SAN DIEGO, CA 92123-1688Complaint No.: [redacted]Name: [redacted]Dear Ms. [redacted]Revdex.com PH: 858-634-6482Revdex.com FX: 858-496-2141We are in receipt of the consumer's dispute. As required by sectionsection 809...
of the FDCPA, the consumer was sent a notice that gaveher/him 30 days after receipt of the notice to dispute the debt.The consumer did not respond timely and submit a dispute.In an effort to comply with the verification of the account, pleaseprovide us with the following:1. Consumers full name.2. Date of Birth.3. Last 4-digits of social security number.4. A current address.Upon receipt of the above information we will mail the verificationprovided by our client that confirms this is a valid debt.The courtesy of a reply is requested by 08-07-15. We look forward tohelping resolve this matter.Thank you for your cooperation in this matter.[redacted]
Hello,This is a pic copy of my signature on the authorization and release form. I would be very interested in seeing the trans-scription of the telephone calls between Road Runner collections and I. I also sent this information via fax yesterday. thank you for updating my complaint.Best...
Regards,[redacted]707-[redacted]complaint # [redacted]
To whom it may concern,This account was paid in full on 07/29/15 and per Mr. [redacted] request we have sent him a confirmation and receipt of his payment. We have considered this account closed.Sincerely,[redacted]