U Coat It

Review: Failure to address/resolve a stain problem with a lifetime product guarantee on epoxy floor coating system.Desired Settlement: Touch up kit of product originally applied that failed to hold up to claim of being lifetime product.

Business

Response:

I have looked up this person under last name, phone number and zip code and nothing matches our system. Could this person please provide where they purchased? [redacted] or an authorized dealer. If they could provide a copy of receipt we can provide them with further assistance.

Thanks.

Business

Response:

Now that we have connected your cr and you have supplied us with your new address a warranty package will be sent out tomorrow. Once you have completed the warranty process and have sent it back in we can supply you a solution to fix it.

Thanks,

Consumer

Response:

[A default letter is provided here which indicates your rejection of the business's offer.

I have reviewed the offer made by the business in reference to complaint ID 9226965, and have determined that this proposed action would not resolve my complaint. For your reference, details of why I am rejecting this offer appear below:

[You must provide details of why you are not satisfied with this resolution. Please type details here:]

We have not received a solution to complaint [redacted] despite the company (U Coat It, LLC) response dated 10/09/12 stating they would address this matter.

Regards,

Consumer

Response:

I spoke with the customer, he informed me that he has contacted someone in the organization who could provide him with information. Customer indicated that his concern was:

Poor customer service

Product formulation has changed since the last time he purchased product.

Customer stated that it was explained to him that nothing could be done for the staining of the product.