UGI had a subcontractor move the gas meter outside, prox 3-4 years ago. the supervisor came ahead and discussed where to put the line through the wall, old house and with the stone wall, they suggested going through one of the double-windows, which would be easier, I agreed with the condition that one of the swing-out windows would still be functional. they took the "easy route" and blocked both windows! today a UGI employee, Paul, spent about 4 hours to redo the work and drill through the wall, etc. Hats off to Paul, an honest, dedicated employee!
Dear [redacted] , Please be advised that this matter has been resolvedThe refund check was mailed to [redacted] on September 14, The original refund was returned to UGI due to an incorrect mailing addressUGI obtained the correct mailing address from [redacted] *** on September 11, 2015, at which time the company initiated the refund processThe company anticipates that [redacted] is satisfied Please feel free to contact me if I can be of any further assistance Best Regards, Rose W [redacted]
Dear Ms [redacted] Please see the attached response on the complaint received by UGI HVAC Enterprises, Incfrom Ms***Sincerely, Pam J [redacted] I am writing in response to the complaint I received from your office from Ms [redacted] ***This complaint was forwarded to UGI Heating, Cooling and Plumbing but should have been directed to UGI Utilities, Incsince Ms***’s complaint has to do with her natural gas service which we do handleOur company services and repairs heating and air conditioning equipment.I have forwarded this complaint to Rose W [redacted] at UGI Utilities so that Ms***’s complaint can be addressedCan you please redirect this customer’s complaint to UGI Utilities, Inc'?Should you have any questions or require additional information, I can be reached at ###-###-####.Sincerely,Pamela AJ [redacted] General Manager UGI Heating, Cooling & Plumbing
Dear [redacted] face="Calibri"> Please be advised that the service at [redacted] **, was established in the name of [redacted] on April 8, [redacted] contacted UGI on March 30, to requests service at the [redacted] **, addressHe failed to meet the credit requirements and was quoted a security deposit to establish service There was no further contact until April 6, 2015, when [redacted] ( [redacted] ’s Grandfather) called and paid the required security deposit, and the service order was released for April The company was complaint with its requests for service requirements Please contact me if I can be of any further assistance Regards, Rose
Dear [redacted] , Company records indicate that both [redacted] and [redacted] called to requests service at [redacted] **, ReadingBoth [redacted] and [redacted] confirmed that they are on the lease at this residence [redacted] has an outstanding balance of $for a prior residence at [redacted] **, Reading, which also list [redacted] as an occupant/beneficiary of serviceNo payments were made on that accountTherefore, the balance of $must be paid to establish service at [redacted] St Please feel free to contact me if I can be of any further assistance Best Regards, Rose W [redacted]
I apologize for the delayed response This matter was resolvedA credit of $+ interest was applied to the customer's accountThe customer was notified and will be receiving a refund check
Business/Consumer Response & Rebuttals: UGI cannot and will not refuse a discontinuance requested from a customer. The company cannot hold a customer liable for service beyond their request for discontinuance, as long as they have complied with the requirements set forth by the Public... Utility Commission.A lease agreement is between the customer and his landlord, not UGI. Per UGI’s Tariff, which is approved by the Public Utility Commission, it has the right to bill a turn on fee to anyone seeking service. The “Landlord if Shut off” is a contract that the landlord can sign to continue service when a tenant requests discontinuance. That is an option not a requirement. Mr. [redacted] filed an Informal complaint with the Public Utility Commission on 11/24/15, relating to similar matters in this complaint. The service was never turned on for Mr. [redacted] by any UGI personnel due to non-access. Mr. [redacted] threaten to cut the flock and restore the service himself if UGI did not immediately return to turn on the service. When UGI did arrive at the property, the service was on and theft of service was discovered. Mr. [redacted] is liable for the services rendered. Any party seeking new service, requesting a change in customer, or a discontinuance requests is billed the required tariff charges. PUC dismissed his case.
Dear [redacted] ***, The attached customer complaint should be directed UGI Utilities, Incsince it is in reference to natural gas serviceUGI HVAC Enterprises, Inc is a heating and company and does not deal with natural gas service payment or shut off issuesI have forwarded the complaint to UGI Utilities, but I believe it should be formally sent to them from the Revdex.com for proper handling and addressingShould you need any additional information from me, please do not hesitate to contact me at ###-###-####Respectfully submitted, Pamela J***
Dear ** [redacted] ** [redacted] ’s service was terminated for non-payment on July 16, Street work was required to cut the service, due to non-access to the meterThe account balance was $ Prior to the termination of service, ** [redacted] was granted two payment agreements, which she failed to comply with, and she only made one customer payment on the account of $on February 27, Also, based on the income information she had provided, she was over-income for assistanceTherefore, for restoration, she was required to pay the full outstanding balance together with any reconnection fees On February 11, 2014, ** [redacted] paid the full amount required, and an order was placed to restore service on February 12, Upon the field technician’s arrival on February 12, he discovered that the service was cut and street work would be required for the restorationThat information was relayed to ** [redacted] ** [redacted] contacted the office that same dayShe was irate because the service was not restored The representative explained that the representative that released the order did not realize the service was cut She explained that a service cut would require street work and would require more time to completeThe representative apologized and explained that she will have the Construction and Maintenance supervisor call her back to advise her when the work would be completed(A review of this phone did not indicate that the representative was in anyway rude or unprofessional.) Please note that Per the PUC regulations ((b) (2) (v))The public utility shall reconnect service within calendar days for proper termination requiring street or side walk digging Nevertheless, UGI went back out on February 12, The necessary work was completed, and ** [redacted] ’s service was restored that evening UGI will not be providing any type of refund or credit to ** [redacted] Please feel free to call me if you require any further assistance Best Regards, [redacted]
Dear [redacted] , Please be advised that this matter has been resolvedThe refund check was mailed to [redacted] on September 14, The original refund was returned to UGI due to an incorrect mailing addressUGI obtained the correct mailing address from [redacted] *** on September 11, 2015, at which time the company initiated the refund processThe company anticipates that [redacted] is satisfied Please feel free to contact me if I can be of any further assistance Best Regards, Rose W [redacted]
Dear Ms [redacted] Please see the attached response on the complaint received by UGI HVAC Enterprises, Incfrom Ms***Sincerely, Pam J [redacted] I am writing in response to the complaint I received from your office from Ms [redacted] ***This complaint was forwarded to UGI Heating, Cooling and Plumbing but should have been directed to UGI Utilities, Incsince Ms***’s complaint has to do with her natural gas service which we do handleOur company services and repairs heating and air conditioning equipment.I have forwarded this complaint to Rose W [redacted] at UGI Utilities so that Ms***’s complaint can be addressedCan you please redirect this customer’s complaint to UGI Utilities, Inc'?Should you have any questions or require additional information, I can be reached at ###-###-####.Sincerely,Pamela AJ [redacted] General Manager UGI Heating, Cooling & Plumbing
Dear [redacted] face="Calibri"> Please be advised that the service at [redacted] **, was established in the name of [redacted] on April 8, [redacted] contacted UGI on March 30, to requests service at the [redacted] **, addressHe failed to meet the credit requirements and was quoted a security deposit to establish service There was no further contact until April 6, 2015, when [redacted] ( [redacted] ’s Grandfather) called and paid the required security deposit, and the service order was released for April The company was complaint with its requests for service requirements Please contact me if I can be of any further assistance Regards, Rose
Dear [redacted] , Company records indicate that both [redacted] and [redacted] called to requests service at [redacted] **, ReadingBoth [redacted] and [redacted] confirmed that they are on the lease at this residence [redacted] has an outstanding balance of $for a prior residence at [redacted] **, Reading, which also list [redacted] as an occupant/beneficiary of serviceNo payments were made on that accountTherefore, the balance of $must be paid to establish service at [redacted] St Please feel free to contact me if I can be of any further assistance Best Regards, Rose W [redacted]
I apologize for the delayed response This matter was resolvedA credit of $+ interest was applied to the customer's accountThe customer was notified and will be receiving a refund check
Business/Consumer Response & Rebuttals: UGI cannot and will not refuse a discontinuance requested from a customer. The company cannot hold a customer liable for service beyond their request for discontinuance, as long as they have complied with the requirements set forth by the Public... Utility Commission.A lease agreement is between the customer and his landlord, not UGI. Per UGI’s Tariff, which is approved by the Public Utility Commission, it has the right to bill a turn on fee to anyone seeking service. The “Landlord if Shut off” is a contract that the landlord can sign to continue service when a tenant requests discontinuance. That is an option not a requirement. Mr. [redacted] filed an Informal complaint with the Public Utility Commission on 11/24/15, relating to similar matters in this complaint. The service was never turned on for Mr. [redacted] by any UGI personnel due to non-access. Mr. [redacted] threaten to cut the flock and restore the service himself if UGI did not immediately return to turn on the service. When UGI did arrive at the property, the service was on and theft of service was discovered. Mr. [redacted] is liable for the services rendered. Any party seeking new service, requesting a change in customer, or a discontinuance requests is billed the required tariff charges. PUC dismissed his case.
Dear [redacted] ***, The attached customer complaint should be directed UGI Utilities, Incsince it is in reference to natural gas serviceUGI HVAC Enterprises, Inc is a heating and company and does not deal with natural gas service payment or shut off issuesI have forwarded the complaint to UGI Utilities, but I believe it should be formally sent to them from the Revdex.com for proper handling and addressingShould you need any additional information from me, please do not hesitate to contact me at ###-###-####Respectfully submitted, Pamela J***
Dear ** [redacted] ** [redacted] ’s service was terminated for non-payment on July 16, Street work was required to cut the service, due to non-access to the meterThe account balance was $ Prior to the termination of service, ** [redacted] was granted two payment agreements, which she failed to comply with, and she only made one customer payment on the account of $on February 27, Also, based on the income information she had provided, she was over-income for assistanceTherefore, for restoration, she was required to pay the full outstanding balance together with any reconnection fees On February 11, 2014, ** [redacted] paid the full amount required, and an order was placed to restore service on February 12, Upon the field technician’s arrival on February 12, he discovered that the service was cut and street work would be required for the restorationThat information was relayed to ** [redacted] ** [redacted] contacted the office that same dayShe was irate because the service was not restored The representative explained that the representative that released the order did not realize the service was cut She explained that a service cut would require street work and would require more time to completeThe representative apologized and explained that she will have the Construction and Maintenance supervisor call her back to advise her when the work would be completed(A review of this phone did not indicate that the representative was in anyway rude or unprofessional.) Please note that Per the PUC regulations ((b) (2) (v))The public utility shall reconnect service within calendar days for proper termination requiring street or side walk digging Nevertheless, UGI went back out on February 12, The necessary work was completed, and ** [redacted] ’s service was restored that evening UGI will not be providing any type of refund or credit to ** [redacted] Please feel free to call me if you require any further assistance Best Regards, [redacted]