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U G I Utilities

UGI P.O. Box 13009, Reading, Pennsylvania, United States

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Please Answer Your Phone
Last year, I signed up for budget billing, with the understanding that at the end of twelve months, there would be a leftover balance. It was great paying the same amount every month! But when the final balance amount was billed, it was more than twice the amount of my monthly bills. So I set out to contact UGI customer service to make a payment arrangement, since I wouldn't be able to pay the entire amount at once.

I have been calling their 800 number for five days now. The automated system simply runs in a loop; it asks for your account number and the last four of your social security number, then it starts all over again. No one ever actually answers the call. I sent an email to UGI, explaining that I can't get through to discuss this bill, and they wrote back and basically told me to call again. Why? No one is answering that phone. It doesn't even offer a call back feature, or a way to leave a message.

I sent another email asking if they would call me back, but haven't heard anything as of yet. If I am not given a way to make satisfactory payment arrangements by the end of this week, I will be contacting the PUC.

Problem resolved. A representative replied to my email requesting a call back, since I couldn't get through on the phone.

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Address: UGI P.O. Box 13009, Reading, Pennsylvania, United States


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