U-Haul Co

I'm sorry but this situation has already been taken care of, the guest has returned and recieved another pie.? I sent an email to [email protected], I take it that this was the wrong address, as I see now it should have been sent to you.? Mr [redacted] has already come back and received what he wanted.? Sorry for the delay

From: [redacted] Sent: Thursday, February 26, 2015 9:49 AM To: [redacted] Cc: [redacted] Subject: RE: Complaint Id # [redacted]  Hello [redacted]   My name is [redacted] and I am the [redacted].  I am sorry for what...

you experienced and I want to personally assure you that I have removed your email address from our database this week. You will no longer receive emails from us.  If you do get any form of email contact from us, I would like to know about it.  My phone number is below if I can do anything for you at any point in the future. Thank you, [redacted] office

Sterling McCall Ford is putting in a used, like kind and quality, motor in the Jone's [redacted] at their expense. Sterling McCall Ford apologizes for the inconvenience.

To whom it may concern,This is our response concerning the [redacted] was in the process of purchasing from our dealership at Sterling McCall Ford. We in fact were going to complete the transaction, but upon further investigation and preparation of the final binding...

sales contract, we found a significant error in the actual mileage of the vehicle. This was caused by an error from a 3rd party vendor that handles our advertising and postings of our vehicles. The actual mileage was off by 130,000 miles, and as a result was posted at the wrong selling price. The actual mileage on the truck is 14,000 not 144,000. We here at Sterling McCall Ford offer our sincere apologies, and have returned Mr. [redacted] his deposit of $1900.00 US dollars in full. We are currently working with Mr. [redacted] and showing him addition vehicles that he can choose  to purchase. Please let it be known that this information was explained to Mr. [redacted] n a sincere manner, and this unfortunate circumstance was generated for this reason only, and no other. The vehicle remains for sale on our lot with the corrected selling price of $39,000.00 a corrected amount of13,000.00. Thank you for your understanding and once again we extend our deep apologies to Mr. [redacted]Sterling McCall Ford

[redacted] I am glad I had the opportunity to speak with you and resolve your complaint. Communication is key part of any successful company and your feedback helps me train for better customer experiences in the future.  I went ahead and refunded the amount requested. I am also glad to...

hear that our recommendation to fix your transmission was correct and that you had it replaced before it caused any other problems. Thanks again for contacting me and look forward to serving you in the future.   Issac K[redacted]General ManagerSterling McCall Ford[redacted]

Sent: Saturday, February 20, 2016 11:23 AM Subject: Re: You have a New Message from Revdex.com Regarding Complaint #[redacted] I replied to the last message over a week ago stating that I had been contacted by the dealership and have an appointment to take in my vehicle for the recall repairs on Tuesday. Fingers crossed that they actually follow through or I'll have to refile the complaint. 
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.

Sent: Wednesday, January 11, 2017 2:07 PMSubject: RE: Houston Revdex.com Complaint #[redacted]   We sent letters to all the bureaus stating that we made a mistake submitting his credit to any other lender accept for [redacted] and mailed them off and [redacted] signed all of them.   if you...

need anything else on this matter it would be my pleasure to help with what you need.     Thank you   Waleed (Wally) E[redacted] Sterling McCall Ford 281-588-5001

I have reviewed the file and a refund will be processed.

To whom it may concern,This letter is to confirm that on 3/14/2017 Mr. [redacted]  Revdex.com complaint # [redacted]  brought in his vehicle a 2010 Ford Fusion Vin # [redacted] to be inspected for a check engine light and that the car was not driving smooth. It was determined that the Master censor air flow was loose and the cause of the issue. This issue was repaired by tightening the loose censor. Mr. [redacted] was not charged any fee, and left satisfied with our service. Attached is a copy of the repair order.  thanks,Ann [redacted]Customer Relations ManagerSterling McCall Ford

the vehicle has been picked up and all and everything has been addressed. Please have the customer call me if any issues.  Issac K[redacted]Sterling McCall Ford[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID...

[redacted], and have determined that this proposed action would not resolve my complaint.  
From[redacted] Sent: Wednesday, July 27, 2016 5:43 PM To: drteam <[email protected]> Subject: Ref#[redacted] Hello, In follow up to the reference number listed in the subject I am contacting you to notify you that this complaint is still unresolved.  The company (Sterling McCall Ford) contacted my husband ([redacted]) shortly after the original complaint was filed but no resolution was made. Sterling McCall Ford is still in possession of the vehicle mentioned in the original complaint for which we have continued to make payments in order to protect our credit score. My husband has contacted Sterling McCall Ford several times since the original complaint was filed to no avail. Phone calls often remained unreturned and weeks passed without any update as to the status of the vehicle. [redacted] went to the dealership this week to get some answers about the vehicle and was told the repairs were completed more than a month prior to his visit but we never received a phone call notifying us of the status of the vehicle. Upon test-driving the vehicle my husband noted that the vehicle was in disrepair. The dealership has ruined the vehicle making it unsafe and nearly unable to be driven. He left the keys with dealer and did not take the vehicle home in the terrible condition that it was in. They have caused even more damage to the vehicle than what was noted when we first took it to them for repairs. We are frustrated and angry that we are wasting so much money on a vehicle that we have yet to drive and the dealership has done absolutely nothing to rectify this wrong. This was a vehicle from their lot that they sold to us that broke less than one day after driving it off the lot! At this point we are considering contacting a lawyer to recoup monetary damages as a result of their negligence and poor business acumen. We have had to purchase another vehicle with another note which we would never had to do if they had given us our money back. Please advise us on what is the next step to escalate this issue so that it can be resolved quickly. Thank you, [redacted] and [redacted]