U-Haul International, Inc.

September 12, 2016  

size="3">Revdex.com ID#: [redacted] U-Haul Ref#: [redacted]   Thank you for your concern for our customer Mr. [redacted].   Phillipp Wobig, our Field Manager for our North Indiana and South Cook County Regional Office, followed up on the information Mr. [redacted] provided.  He advised our office he spoke to Mr. [redacted] and offered his apology for the delay and issued him a refund for $32.05.  The refund should post on his next [redacted] credit card statement.  Mr. Wobig explained two contracts were closed instead of modifying the first contract, which caused the two charges for $32.05.   Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.   Sincerely, Maria P[redacted] Executive Assistant U-Haul International

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Was misinformed and overcharged

August 25, 2016   Revdex.com ID#: [redacted] U-Haul Ref#: [redacted]   Thank you for your continued concern for our customer Ms. [redacted].   Terri A[redacted], our Traffic manager for our South Bay Regional Office, reviewed Ms. [redacted]’s recent comments.  She informed our office she spoke to Ms. [redacted] on August 10th and received the receipt Ms. [redacted] emailed her on August 12th.  Ms. A[redacted] stated the refund was issued and she also made sure Ms. [redacted] had her telephone number in case she wished to speak to her with any further concerns.   We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry.  Thank you for bringing this matter to our attention and allowing us to offer another response.   Sincerely, Maria P[redacted] Executive Assistant U-Haul International

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.] Because the person whom I spoke to told me to get the figures together and present them to her which I did ..I took pictures of items and sent them to her which I will send to you upon request..[redacted] who was the person I first  was told who was in charge of my account  with went on vacation and left a guy whom I was told would take my account over in her absents...I sent the pictures of my damage chairs that were to be redone along with other info and never heard from them again...I was never told that my account was settle....This place needs to be put out of business for they are deceptive they never sent any one out to see how bad my furniture was what kind of company would not want to make sure that I was not lying the insurance I paid for was for $5,000.00 I paid every month and they beat me for a $30.00 coupon that they gave me after double charges on my account for months..This is not an honest Company and I will never give up on this.............[redacted]

Regards,

Firstly, this is a U-Haul complaint and needs to be addressed with U-Haul.

Secondly, when the truck was dispatched, it was on 5/8 of a tank.  The truck was returned on 1/2 of a tank...or 1/8 of a tank short of the dispatched fuel level .  We spoke to the customer who assured...

us she put 5 gallons of gas in the tank, however that wasn't enough.  They drove the vehicle 59 miles.  Based on 8 miles per gallon, they would have needed 7.5 - 8 gallons in order to return the vehicle on 5/8 which they they were charged for appropriately in the amount of $21.00 according to their contract.

There will be no reimbursement of $21.00 because the customer failed to return the truck on the appropriate fuel level of 5/8.

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.The response from Uhaul is completely unacceptable as it fails to address any of the issues brought up. Any communication had with Mr. [redacted] is due to the fact that my belongings are stored there and has zero to do with any of the companies actions. I suggest uhaul pull the call attached to the date I changed my atm card or address complaint #[redacted] or speak to CSR [redacted]. All are at the corporate office of Uhaul and are interactions I have where corporate basically refuses to recognize any attempt at making payments or even solving the problem.My goods are up for sale on 10/05. If I lose my possessions, it will be the fault of Uhaul corporate, their inability to take payments when requested and their lack of desire to address problems made outside of the location. If anything Mr. [redacted] is the only one who has helped at all, even though he and his staff have zero to do with the problem in question.I expect a timely response so I can determine further remedies as needed.

Regards,

September 30, 2015Revdex.com ID#: [redacted]U-Haul Ref#:[redacted]Thank you for your continued concern for our customer Mr. [redacted].Michael [redacted], our GM for our U-Haul Moving and Storage of Westminster, reviewed Mr. [redacted]’s recent comments from Mr. [redacted].  He informed our office he attempted to speak to Mr. [redacted] but the call was to Mr. [redacted]’s voicemail.  He left a message with his cell phone number requesting a call back.  Mr. [redacted] also relayed he had already agreed to waive any extra fees accrued due to their mistake with setting up auto-pay.  He also removed the room from auction once before.  We will not remove it again until payment is made.  Mr. [redacted] called soon after and stated he plans on making the payment in full the evening of October 2nd.  Mr. [redacted] stressed to Mr. [redacted] we need payment made for the room before auction and Mr. [redacted] assured him he would be in to make payment.We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry.  Thank you for bringing this matter to our attention and allowing us to offer another response.Sincerely,[redacted]Executive AssistantU-Haul International

July 9, 2015Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your concern for our customer Ms. [redacted], our GM for our U-Haul at [redacted] Dr. location, followed up on the information Ms. [redacted] provided. He informed our office he spoke to Ms. [redacted] and...

offered his apology for the length of time it took to properly resolve her concerns. He advised her of a refund for the extra mileage charge in the amount of $1.30 back to her [redacted] account. The refund should post on her next credit card statement.As we value Ms. [redacted] as a customer, Mr. [redacted] also sent her a $50 VIP Certificate that can be used toward a future purchase or rental on the many products and services U-Haul has to offer.In addition to our basic truck and trailer rentals, we rent pick up trucks and cargo vans. We rent storage units, garden equipment and steam cleaners. We sell boxes, bubble pack, rope, tape and propane. We also sell and install permanent hitches.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,[redacted]Executive AssistantU-Haul International

March 16, 2015Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your concern for our customer Mr. [redacted].[redacted], our Executive Assistant for our [redacted] Regional Office, followed up on the information Mr. [redacted] provided. She informed our office...

she sent Mr. [redacted] an email explaining she tried reaching him by phone but found his voice mail was not set up so she could not leave a message. She asked that he call her to discuss the mileage issue.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,[redacted]Executive AssistantU-Haul International

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.]

Regards,

[redacted] 

you people are unbelievable rest assured,this matter is not finished.

I will prove that this guy is a scam.I promise.

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

Not resolved at all!!!Representative from Uhaul tricked the system by calling me quickly and trying to lie to me about audio recording. When I requested copy of this recording to proof that I am right and she was lying to me, she told me that she will email that audio file to me, and then she said I am closing this complaint. I said, no, do not close until I receive audio recording which I know for a fact, I was right and she is lying to me. Until today I have not receive the audio recording or any satisfactory. That is the example how company's trick the system to get rid of consumer complaint. This should be still open complaint, please do not close it until Uhaul rep, will email audio file to me, of my conversation with operator from the day I called and was misinformed.

Regards,

August 21, 2016   Revdex.com...

ID#: [redacted] U-Haul Ref#: [redacted]   Thank you for your concern for our customer Ms. [redacted].   Richard Ferreira, our President for our Fresno Regional Office, followed up on the information Ms. [redacted] provided.  He informed our office he spoke to Ms. [redacted] and addressed her concerns. He also agreed to issue her a refund for $100 as well as a $200 VIP Certificate that can be used toward a future purchase or rental on the many products and services U-Haul has to offer.  She should receive the refund check in the next 10 business days if not already.   Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.   Sincerely, Maria P[redacted] Executive Assistant U-Haul International

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  The business has followed up on my complaint and I consider this case closed to my satisfaction.Thank you for your help with this complaint.

Regards,[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

As of 4:00 PM EST, July 17, I have not received any reimbursement.

Regards,

Thank you for your concern for our customer Ms. [redacted].[redacted], our Field Manager for our [redacted] Regional Office, followed up on the information Ms. [redacted] provided. She informed our office the credit issued back to Ms. [redacted]’s card was canceled and the refund was issued in...

cash.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,[redacted]Executive AssistantU-Haul International

December 9, 2013

Revdex.com ID#: [redacted]

U-Haul Ref#: [redacted]

Thank you for your concern for our customer Ms. [redacted].

[redacted], our Executive Assistant for our South Seattle regional office,...

followed up on the information Ms. [redacted] provided. She informed our office messages have been left for Ms. [redacted] as well as an email sent to her requesting contact back to discuss her concerns. She was advised they are willing to offer a 20% discount off the shipping fee and would not charge her for December rent. She hopes to hear back from Ms. [redacted] soon.

Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.

Sincerely,

Executive Assistant

U-Haul International

Thank you for your concern for our customer Mr. [redacted], our President for our [redacted] Regional Office, followed up on the information Mr. [redacted] provided. He informed our office they have tried to reach Mr. [redacted] in order to discuss his concerns but have been unsuccessful. An...

email was sent to Mr. [redacted] along with a text message requesting Mr. [redacted] contact Mr. [redacted] office.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,[redacted]Executive AssistantU-Haul International

June 19, 2015

Revdex.com ID#: [redacted]

U-Haul Ref#: [redacted]

Thank you for your concern for our customer Mr. [redacted].

[redacted], our GM for our U-Haul Moving and Storage at Automall in Tucson, followed up on the information Mr. [redacted]...

provided. He informed our office he issued a refund for $252.99, as requested, back to Mr. [redacted]’s [redacted] account. The refund should post on his next credit card statement.

Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.

Sincerely,

Executive Assistant

U-Haul International