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U-Haul International, Inc.

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Reviews U-Haul International, Inc.

U-Haul International, Inc. Reviews (6748)

August 26, 2015
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your concern for our customer Mr. [redacted], a Senior Customer Service Agent, followed up on the information Mr. [redacted]...

provided.  When he contacted Mr. [redacted], Mr. [redacted] first stated he had no affiliation with [redacted].  Mr. [redacted] began to explain what was noted in the A-Alert file, which implied he was affiliated with Ms. [redacted].  Mr. [redacted] relayed he had no idea she was taking the U-Haul truck to California and he should not be liable for her actions.  As Mr. [redacted] continued to ask him questions, Mr. [redacted] admitted he did in fact know her.  Mr. [redacted] explained how he was now linked to Ms. [redacted] due to the information he provided at the time of rental and he can no [redacted]er rent from U-Haul until the debt is paid in full.  Mr. [redacted] disconnected the call before Mr. [redacted] could advise him how our E-Alert program works.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,

Executive Assistant
U-Haul International

April 3, 2015Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your concern for our customer Ms. [redacted]. We show the name listed on the rental contract is actually [redacted], our Executive Assistant for our [redacted] NW Regional Office located in [redacted]...

[redacted], followed up on the information Ms. [redacted] provided. She sent an email to Mr. [redacted] explaining the reason the charges were made is clearly stated on their rental contract which is "I understand that this equipment must be returned to the same U-Haul location where it was rented. I understand that the minimum rental charge for equipment returned to a different location is twice the amount of the current one way rate from this U-Haul location to the actual drop-off location." Ms. [redacted] went on to relay that it has cost U-Haul approximately $75 to get the equipment back to its original location and upon doing calculations for their rental, the breakdown is as follows:Truck rental (includes day use, mileage and Safemove Protection) = $67.56Recovery Fee = $75.00Total charges = $142.56Ms. [redacted] stated in her email that she can refund $200.39 to their credit card upon verification from Mr. [redacted] and included her telephone number and email address for contact back.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,[redacted]

Executive AssistantU-Haul International

October 7, 2015Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your continued concern for our customers [redacted] and [redacted], our Executive Assistant for our Richmond Regional Office, reviewed the recent comments provided by Mr. [redacted].  She informed our office she spoke to Mr. [redacted] and offered her apology for the inconvenience he experienced and advised him of a refund in the amount of $230 for being quoted a different priced.  She also explained he received a $100 credit for the boxes being delayed by our shipper.  Mr. [redacted] relayed his appreciation for the resolution.We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry.  Thank you for bringing this matter to our attention and allowing us to offer another response.Sincerely,[redacted]Executive AssistantU-Haul International

Thank you for your concern for our customer Mr. [redacted].[redacted], our Executive Assistant for our [redacted] Regional Office, followed up on the information Mr. [redacted] provided and sent him the following email in response:[redacted], I have read your concern. I see that you had made the online...

reservation for 10 hours. You rented the truck for 19 hours. We honored the timeframe that you had requested in your internet reservation. Rentals are not based on 24 hours they are based on rental period,thus no compensation is due. [redacted] Executive Assistant U-Haul of [redacted]'Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,[redacted]Executive AssistantU-Haul International

March 16, 2016

face="Times New Roman" size="3"> Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]

Thank you for your concern for our customer Ms. [redacted].

Brenda O[redacted], our Executive Assistant for our Illinois Regional Office, followed up on the information Ms. [redacted] provided.  She informed our office she left a message for Ms. [redacted] and offered her apology for the inconvenience she experienced.  She also explained she issued a refund for the $50 Reservation Guarantee Fee.  The refund was issued back to her Visa account and should post on her next credit card statement.  Ms. Olson relayed in her message to Ms. [redacted] she was welcome to call her if she had any further concerns.

Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.

Sincerely,
Maria P[redacted]
Executive Assistant
U-Haul International
Tell us why here...

June 30, 2015Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your concern for our customer Mr. [redacted].[redacted], our Executive Assistant for our [redacted] Regional Office, followed up on the information Mr. [redacted] provided and sent him the following email in...

response:Mr. [redacted], I am writing you in regards to your Revdex.com file I have reviewed all the information on the trailer detachment and have determined that U-Haul is not at fault for the damage on your vehicle. If you have any additional questions please feel free to contact me at ###-###-#### Thank you [redacted] Executive AssistantOur customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,[redacted]Executive AssistantU-Haul International

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

March 6, 2014

Revdex.com ID#: [redacted]

U-Haul Ref#: [redacted]

Thank you for your concern for our customer Mr. [redacted].

[redacted], our President for our Louisiana regional office, followed...

up on the information Mr. [redacted] provided. He sent Mr. [redacted] the following email:

Mr. [redacted], I was sorry to hear about your problems with your rental this past weekend. When the truck size was changed from a 10' to a 14' online it made your pick up location not have the equipment. We could have done a better job getting in touch with you to make you aware of the new pick up location. Thank you for taking the time to let me know about it. I issued your card 50.00 because we could not cover your reservvation at the location we had scheduled you at and another 50.00 to cover the extra fuel and time. I value every customers choice to use my equipment and I promise if you decide to give us another try at your business we will do much better. Please call me if you have any questions. Thank you, [redacted] President U-Haul Co. of Louisiana ###-###-####

Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.

Sincerely,

Executive Assistant

U-Haul International

April 21, 2016   Revdex.com ID#: [redacted] U-Haul Ref#: [redacted]   Thank you for your...

concern for our customer Mr. [redacted].   Our records indicate we only charged Mr. [redacted]’s [redacted] account one time for $363.03 on October 10, 2015.  He disputed this amount with [redacted] and we were charged back on or about November 19, 2015.  After researching the dispute, we found the amount to be a valid charge, therefore, a billing account was set up and sent to a collection company.  Unless Mr. [redacted] can provide proof he’s been double charged, we are unable to cancel the billing.   Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.   Sincerely, Maria P[redacted] Executive Assistant U-Haul International

December 23, 2015Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your concern for our customers Mr. and Ms. [redacted]Paul G[redacted] our Executive Assistant for our West Houston Regional Office, followed up on the information Ms. [redacted] provided.  He informed our office he...

left a message for Mr. and Ms. [redacted] and offered his apology for the inconvenience they experienced and also let them know he was issuing a $100 VIP Certificate to their email address.  Mr. G[redacted] mentioned they were not scheduled at the time the reservation was moved to a U-Haul dealer 3 miles from their preferred location. Their situation does not qualify them for the Reservation Guarantee.The Certificate can be used toward a future purchase or rental on the many products and services U-Haul has to offer.  In addition to our basic truck and trailer rentals, we rent pick up trucks and cargo vans. We rent storage units, garden equipment and steam cleaners.  We sell boxes, bubble pack, rope, tape and propane.  We also sell and install permanent hitches.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,Maria P[redacted]Executive AssistantU-Haul International

December 16, 2013

Revdex.com ID#: [redacted]

U-Haul Ref#: [redacted]

Thank you for your continued concern for our customer Ms. [redacted].

[redacted], our GM of our U-Haul Moving and Storage of SE Seattle, reviewed the information Ms. [redacted] provided. She informed our office she sent Ms. [redacted] an email advising her of a refund for 50% of her rental, or $707. She also made sure that December rent was covered. She mentioned the U-Box was received on December 9th and emptied on December 10th.

We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response.

Sincerely,

Executive Assistant

U-Haul International

September 10, 2014

Revdex.com ID#: [redacted]

U-Haul Ref#: [redacted]

Thank you for your continued concern for our customers [redacted] and [redacted].

[redacted], our Executive Assistant for our [redacted], reviewed the recent comments from [redacted] and sent the following email in response:

Sir, I apologize that my first response to you resulted in your sying NO ACTION was proposed. I tried to explain how your charges were calculated. I am emailing copies of your contract which show the charges. These charges are correct. When the truck was not returned after the first day, it is our procedure to call the #s we have on the contract in an attempt to determine where the truck is. I see by notes on this contract that both #s were called. I am sorry that this call to your Mother upset her. We strive to provide excellent customer service to each customer we have, and I apologize that we did not meet your expectations.

We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response.

Sincerely,

Executive Assistant

U-Haul International

Thank you for your concern for our customers Mr. and Mrs. [redacted].

[redacted], our Executive Assistant for our Western Michigan Regional Office, followed up on the information Mr. and Mrs. [redacted] provided. He informed our office they...

did offer an apology for the scheduling problem with the hitch at our Kalamazoo U-Haul location. Mr. [redacted] stated he noticed that our GM tried to contact Mr. [redacted] by phone and also by email. Once he was contacted, our GM did everything in her power to make the situation right. At the time Mr. [redacted] wanted the hitch installed, we did not have the manpower available. Our GM scheduled the appointment with our Jackson location, which is 45 minutes away. Our GM then met Mr. [redacted] at Exit 95 off I-94 to provide him with the hitch so he would not need to travel to the center to obtain the hitch. Once Mr. [redacted] arrived at our Jackson location, our GM there noticed there were brackets welded over the holes where the bolts go to secure the hitch. However, we did install the brake controller and a transmission cooler. When Mr. [redacted] left, he noticed some fluid leaking. Our GM explained to him there was a possibility that a clamp could have hit a line. Mr. [redacted] was told he could bring it back or take it to the dealer for repairs and we would reimburse him for the repair. Mr. [redacted] stated a full refund in the amount of $266.70 was issued back to their [redacted] account on October 23, 2014. The refund should post on his next credit card statement if not already. He also added that the information regarding Mr. [redacted] has been addressed with all involved. Please be assured we want to ensure our customers are receiving the quality of service they have come to expect and deserve from U-Haul.

Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.

Sincerely,

Executive Assistant

U-Haul International

June 18, 2015

Revdex.com ID#: [redacted]

U-Haul Ref#: [redacted]

Thank you for your concern for our customer Mr. [redacted].

[redacted], our Gm for our U-Haul Moving and Storage of Chelsea in Manhattan, followed up on the information...

Mr. [redacted] provided. He informed our office he spoke to Mr. [redacted] and explained he would receive $50 a day for every day the U-Box is late.

Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.

Sincerely,

Executive Assistant

U-Haul International

October 22, 2014

Revdex.com ID# [redacted], [redacted]

U-Haul Ref# [redacted]

Thank you again for your continued concern for our customer Mr. [redacted].

In an effort to bring closure, a supplemental refund check for his out of pocket...

expenses in the amount of $209.80 has been requested for Mr. [redacted]. He should receive the refund within the next 10 business days.

Thank you for your continued support.

Sincerely,

Executive Assistant

U-Haul International

June 9, 2015

Revdex.com ID#: [redacted]

U-Haul Ref#: [redacted]

Thank you for your concern for our customer Ms. [redacted].

[redacted], our Field Manager for our Oklahoma City Regional Office, followed up on the information Ms. [redacted] provided. He informed our office, in an effort to resolve Ms. [redacted]’s concerns, [redacted] Insurance Company offered to issue her a refund of $1,000. Ms. [redacted] declined. Because her claim involves a loss, she was told she would need to pursue her claim with [redacted] Insurance Company. Ms. [redacted] stated she would contact [redacted] but if they are not able to do anything else she would be contacting an attorney.

Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.

Sincerely,

Executive Assistant

U-Haul International

June 22, 2015

Revdex.com ID#: [redacted]

U-Haul Ref#: [redacted]

Thank you for your continued concern for our customer Mr. and Mrs. [redacted].

[redacted], our Executive Assistant for our Los Angeles West Regional Office, reviewed Mr. [redacted]’s recent comments. She informed our office she spoke to Mrs. [redacted] and advised her of a refund for $400 to cover the 8 days for late delivery by the shipper.

We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response.

Sincerely,

Executive Assistant

U-Haul International

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

The hitch that I was sold in Nampa would not have a rise of 4 inches the one I bought and replaced it with in Coos Bay does that so you do not know what you are talking about the hitch that was sold to me on my paperwork is a 2 in drop tor a 2 inch rise.  So you are not telling the truth I have my sales slip that states this so please stop lying and I was never told that I could turn it up for a rise and I did tell the sales clerk what I was towing so why didn't he put it in that way? I am a woman and trusted UHaul to install it the right way my mistake that I will not do again!

I am taking my car in for review of the struts to see if UHaul messed those up.  If you want to keep lying and not owning up to your mistake then I will call my credit card services and have the charge reversed and I will see you in court!!

Regards,

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

February 26, 2014

Revdex.com ID#: [redacted]

U-Haul Ref#: [redacted]

Thank you for your continued concern for our customer Mr. [redacted].

[redacted], our Executive Assistant for our Western New York regional office, reviewed the information Mr. [redacted] recently provided. She left him a message explaining he does have access to his unit as long as it is supervised. She has advised him many times before that he has access to the RV as long as he is with a U-Haul representative and was in fact escorted by our GM before. This is to prevent further damage being done or additional claims being made. His key code was disabled to avoid Mr. [redacted] from entering on his own. Ms. [redacted] left her office number in case Mr. [redacted] wished to speak to her.

We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response.

Sincerely,

Executive Assistant

U-Haul International

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Description: Truck Rent & Lease, Storage Units - Household & Commercial, Storage Units - Portable, Moving Assistance - Packing, Unpacking, Organizing, Gas - Propane, Truck Equipment & Parts, Packaging Service, Trailer Hitches

Address: 2701 N. Reynolds Road, Toledo, Ohio, United States, 43615

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