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U-Haul International, Inc.

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Reviews U-Haul International, Inc.

U-Haul International, Inc. Reviews (6748)

July 14, 2015

Revdex.com ID#: [redacted]

U-Haul Ref#: [redacted]

Thank you for your concern for our customer Mr. [redacted].

[redacted], our President for our [redacted] Regional Office, followed up on the information Mr. [redacted] provided....

He informed our office he spoke to Mr. [redacted] and advised him of a refund for two $50 Reservation Guarantee Fees for both the truck and trailer that we were not able to provide for his move. Both refunds should post on his next credit card statement.

Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.

Sincerely,

Executive Assistant

U-Haul International

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below..I would really like someone to pay attention. I did not say I received a $50 late fee from Uhaul. I received a $50 move in fee from the company that I rent my apartment from. Again, my apartment charged me a late fee because I did not move in completely at the specified time. Why was I late moving in? Because your Uhaul broke down. I do not want a voucher for a uhaul as I will not purchase another uhaul in my life. The $50 that was asked was for the fee I received for not moving in on timeRegards,[redacted]

September 20, 2016   U-Haul Ref#: [redacted]   Thank you for your concern for our customer Ms. [redacted].   Mr. Dominic C[redacted], our President for our South Philadelphia Regional office, reviewed Ms. [redacted]’s recent comments.  He assured our office no one has broken into Ms. [redacted]’s storage unit.  He also mentioned he left a message with the person listed as a second contact requesting a call back from Ms. [redacted] to personally address her concerns and reiterated we cannot accept partial payment, which is what Ms. [redacted] wants to do.    We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry.  Thank you for bringing this matter to our attention and allowing us to offer another response.   Sincerely, Maria P[redacted] Executive Assistant U-Haul International

June 29, 2015

Revdex.com ID#: [redacted]

U-Haul Ref#: [redacted]

Thank you for your concern for our customer Mr. [redacted].

[redacted], our President for our South Philadelphia Regional Office, followed up on the information Mr....

[redacted] provided. He informed our office he spoke to Mr. [redacted] and advised him of a refund for 35% as an adjustment on his rental.

Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.

Sincerely,

Executive Assistant

U-Haul International

Thank you for forwarding Ms. [redacted]’s recent comments to our office.[redacted], our Executive Assistant for our [redacted] Regional Office, advised our office that our GM voided the VIP Certificate and issued a refund for $50 back to the credit card listed on the rental agreement. The refund should post on their next credit card statement.We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response.Sincerely,[redacted]Executive AssistantU-Haul International

June 9, 2014

Revdex.com ID#: [redacted]

U-Haul Ref#[redacted]

Thank you for your concern for our customer Ms. [redacted].

Our records indicate a refund for $69.08 was issued back to Ms. [redacted]’s [redacted] account ending in 9326...

on May 28th. The refund should post on her next credit card statement.

Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.

Sincerely,

Executive Assistant

U-Haul International

March 20, 2015

Revdex.com ID#: [redacted]

U-Haul Ref#: [redacted]

Thank you for your concern for our customer Ms. [redacted].

[redacted], our GM for our U-Haul of [redacted], followed up on the information Ms. [redacted] provided. He...

informed our office he made two separate attempts to reach Ms. [redacted] but has not received a return call. He would like the opportunity to personally address her concerns in order to reach a resolution. He did mention he found no odometer discrepancies after checking previous rentals and rentals after hers in addition to the return and dispatch tag.

Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.

Sincerely,

Executive Assistant

U-Haul International

August 5, 2014

Revdex.com ID#: [redacted]

U-Haul Ref#: [redacted]

Thank you for your concern for our customer [redacted].

[redacted], our Executive Assistant for our [redacted], followed up on the information [redacted]...

[redacted] provided. She informed our office she spoke to [redacted] and discussed her concerns. A refund for the Auto Transport in the amount of $84.53 was issued back to [redacted]’s [redacted] account. The refund should post on her next credit card statement.

Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.

Sincerely,

Executive Assistant

U-Haul International

February 28, 2014

Revdex.com ID#: [redacted]

U-Haul Ref#: [redacted]

Thank you for your continued concern for our customer Ms. [redacted].

Randy Bowlby, our Area Field Manager for our Iowa regional office, reviewed the recent information Ms. [redacted] provided. He advised our office he went ahead and put in for a check to be sent Ms. [redacted] as she requested since her account is closed. We checked with our Credit Card Processing Department and although they show the refund was processed to the account, it can take up to 2 weeks for the bank to send the credit back to U-Haul. If the credit is not sent back we will need to debit the same account since we are sending her a check. She should receive the check within the next 10 business days.

We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response.

Sincerely,

Executive Assistant

U-Haul International

September 9, 2016  

size="3">Revdex.com ID#: [redacted] U-Haul Ref#: [redacted]   Thank you for your concern for our customer Ms. [redacted].   Sandra D[redacted], our Executive Assistant for our Central Georgia Regional Office, followed up on the information Ms. [redacted] provided.  She informed our office she spoke to Ms. [redacted] and agreed she only owed $137.90.  Ms. [redacted] was going to call Ms. D[redacted] on September 1st to make her payment and the late fee would be waived.   Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.   Sincerely, Maria P[redacted] Executive Assistant U-Haul International

December 11, 2013

Revdex.com ID#: [redacted]

U-Haul Ref#: [redacted]

Thank you for your concern for our customer Mr. [redacted].

[redacted], our Executive Assistant for our [redacted],...

followed up on the information Mr. [redacted] provided. She informed our office she spoke to Mr. [redacted] after listening to the recorded conversation with our U-Haul agent. Mr. [redacted] was advised at the end of the conversation that nothing would be charged to his credit card and he would pay for the rental when he picked up the truck. Ms. Lott explained that Mr. [redacted] was given a discount at the time of the reservation. She also added that any further discounts will not be offered.

Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.

Sincerely,

Executive Assistant

U-Haul International

October 29, 2014

Revdex.com ID#: [redacted]

U-Haul Ref#: [redacted]

Thank you for your concern for our customer Mr. [redacted].

[redacted], our Executive Assistant for our New Hampshire and Maine Regional Office, followed up on the...

information Mr. [redacted] provided and sent him the following email in response:

Dear Mr. [redacted], My name is [redacted] and I am with U-Haul Co of NH & ME. I would like to thank you for giving me the opportunity to work with you regarding your hitch installation. I understand you are seeking a complete refund, due to an issue with the installation. You state in your letter that after your hitch installation on 9/26 you immediately noticed clearance issues between the muffler and the hitch. At any time between the date of installation and when you rented a trailer on 9/30, did you contact the S. Willow St location to have this issue corrected? I would be more than happy to reimburse you for the cost of the positive battery terminal cover and the oem hitch plates. I just need a receipt or estimate for the cost of the replacement parts. I am issuing a $50 VIP Certifcate for your troubles.

The Certificate can be used toward a future purchase or rental on the many products and services U-Haul has to offer. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.

Sincerely,

Executive Assistant

U-Haul International

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.  I do not wish to conduct business with any U-haul location at any time in the future. Thus, the rejection of the $50 "VIP gift certificate". I sincerely regret the overall decision to have a trailer hitch installed on out new 2013 Kia Soul. At this time, I wish to return the vehicle back to stock. This means, I'm interested in removing all part installed by U-Haul by myself and putting the original hitch plates back on. Since I do not have them because they were never returned, I cannot do so. Furthermore, this is not a part that is readily available at any authorized Kia dealer, either is the positive terminal battery cover. These items are generally never replaced and are in turn not easily available for purchase. These parts never should need replacing. Your offer to refund the purchase price of these items would be accepted, but since I cannot obtain an estimate for the above mentioned parts because of their availability issues, I'm requesting a full refund for the trailer hitch installation instead, as mentioned in prior correspondences. The total cost of this installation was $308.85 Considering the difficulty to purchase both the original hitch plates and positive terminal battery cover at this time, I'm simply requesting a complete refund of the installation price of $308.85. I would be satisfied with this gesture and no further disputes would be present. Thank you.

Regards,

February 27, 2015

Revdex.com ID#: [redacted]

U-Haul Ref#: [redacted]

Thank you for your concern for our customer Mr. [redacted].

[redacted], our Field Relief Manager for our Eastern Florida Regional Office, followed up on the...

information Mr. [redacted] provided. He informed our office that a hitch and wiring were installed on Mr. [redacted]’s vehicle. A check for the labor in the amount of $87.50 was issued to Mr. [redacted]. He should receive the check within the next 10 business days.

Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.

Sincerely,

Executive Assistant

U-Haul International

October 3, 2016   Revdex.com ID#: [redacted]

11px;">U-Haul Ref#: [redacted]   Thank you for your concern for our customer Ms. [redacted].   Shannon O[redacted], our Executive Assistant for our South Alabama Regional Office, followed up on the information Ms. [redacted] provided.  She informed our office he verified that a full refund was processed on September 23rd, which can take up to 5 business days for Ms. [redacted]’s credit card company to process.  Ms. O[redacted] also found our GM spoke with Ms. [redacted] at this time and that Ms. [redacted] has an open insurance claim for damages under Claim# [redacted] since September 20th.  The claim has been assigned to the Claims Adjuster, Darryl B[redacted]   Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.   Sincerely, Maria P[redacted] Executive Assistant U-Haul International

August 22, 2016   Revdex.com...

ID#: [redacted] U-Haul Ref#: [redacted]   Thank you for your concern for our customers Mr. and Mrs. [redacted].   Michael W[redacted], our President for our Missouri Northeast Regional Office, followed up on the information Mrs. [redacted] provided.  He informed our office he spoke to Mrs. [redacted] and discussed their concerns.  He explained they were able to reach an amicable resolution and issued a refund for $250 back to their [redacted] account as an adjustment on their rental.  The refund should post on their next credit card statement.   Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.   Sincerely, Maria P[redacted] Executive Assistant U-Haul International

You admitted in writing, in your email, that your calls show you promised us a prorate. Not a gift card. We already moved. A gift card is useless to us. We want our money back.

June 18, 2014

Revdex.com ID#: [redacted]

U-Haul Ref#: [redacted]

Thank you for your concern for our customer Ms. [redacted].

[redacted], our Executive Assistant for our [redacted] and [redacted]...

[redacted] regional office, followed up on the information Ms. [redacted] provided and advised our office she sent her the following email in response:

[redacted], To further follow up from my last text message to you, you had originally made your reservation for 2 U-Boxes, and were quoted rent and shipping for 2 U-Boxes, and load/unload on site, as per the picture of reservation confirmation that you texted me. Upon adding a third box, you would pay additional for rent and shipping of the 3rd U-Box. The shipping is not a flat fee, it is based on amount of units and is billed by the carrier. As a result of the load/unload option, delivery was not assigned, and we expedited drivers to get you the U-Boxes on the May 25th. You advised to have the drivers call you when they get to [redacted], as you would advise how they need to reroute to get to your residence due to trestles limiting the height of crossing.The next time we spoke, you advised me that you no longer need the third box and that the boxes you did have would be ready for pick up Friday, after 3pm or later. You phoned in on Thursday and spoke with the Marketing Company President, [redacted], and added the third U-Box again. [redacted] confirmed all details with you, including pick up of your boxes and shipping. The shipping would be arranged one business day after your pick up - Monday. As the boxes did arrive 3 days later than the 7 business days quoted we will compensate you as follows. We will waive the shipping fee for the 3rd U-Box, a total of $327.60 including taxes. We will waive the fee for furniture pads, a total of $22.40 including taxes. We will waive an additional $150 for any futher inconveniences. A credit note for a total of $500 has been issued and emailed to the general manager of the [redacted] location to apply to your contract. I had been honest and kept in touch with you as best as possible, even providing you with my personal cell phone number. I was honest in advising you that we had a new system in place and we are working on any errors and enhacing the program as we go and for that reason, I would personally handle your concerns. It is unfortunate that you decided to escalate this to Revdex.com before we had the chance to fully resolve your concerns. The Revdex.com file has been closed and you may contact [redacted] at the [redacted] location to pay the final fees and obtain your items. As for the double charge, Credit Card Processing has retrieved all transactions charged to your card (see below) and there is only one charge of $422.25. Have you spoken with your credit card company? It may be best to contact them and confirm the charges.

Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.

Sincerely,

Executive Assistant

U-Haul International

August 5, 2014

Revdex.com ID#: [redacted]

U-Haul Ref#: [redacted]

Thank you for your concern for our customer [redacted].

[redacted], our Traffic Manager for our [redacted] located in [redacted], followed up on the...

information [redacted]. She informed our office, in addition to a refund for $100 for the 2 day delay in the delivery of [redacted]’s U-Box, a refund for $175 as an adjustment has also been issued to [redacted].

Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.

Sincerely,

Executive Assistant

U-Haul International

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

As previously stated, I received the original invoice at my home with a balance due. Someone took a pen and made a line through the balance due and wrote "no balance due". Any consumer could do this. I vacated the unit two days prior to the date of the invoice and was told I would receive an email showing the unit closed and no balance due. This has not occurred. Please correct your system and issue an invoice with the correct information.

Regards,

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Description: Truck Rent & Lease, Storage Units - Household & Commercial, Storage Units - Portable, Moving Assistance - Packing, Unpacking, Organizing, Gas - Propane, Truck Equipment & Parts, Packaging Service, Trailer Hitches

Address: 2701 N. Reynolds Road, Toledo, Ohio, United States, 43615

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