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U-Haul International, Inc.

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Reviews U-Haul International, Inc.

U-Haul International, Inc. Reviews (6748)

September 11, 2014

Revdex.com ID#: [redacted]

U-Haul Ref#; [redacted]

Thank you for forwarding [redacted] recent comments to our office for review.

[redacted], our Executive Assistant for our Southern Washington Regional Office, reviewed the information [redacted] provided. She relayed that [redacted] has been advised multiple times, since his name is not on the rental agreement, we are unable to discuss the storage account with him. We have attempted to reach our customer, [redacted], but have been unsuccessful. [redacted] our Field Manager, also asked [redacted] to have [redacted] contact us to discuss the situation, however he refused. At this point we are still unable to provide [redacted] with any information on the storage account. [redacted] mentioned that the storage unit in question is due to be auctioned on October 7, 2014.

We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response.

Sincerely,

Executive Assistant

U-Haul International

July 11, 2016   Revdex.com ID#:...

[redacted] U-Haul Ref#: [redacted]   Thank you for your concern for our customer Mr. [redacted].   Jeff P[redacted], our President for our Nashville Regional Office, followed up on the information Mr. [redacted] provided.  He informed our office he spoke to Mrs. [redacted] on July 7th and was told Mr. [redacted] was out of town and would call Mr. P[redacted] back today.  However, Mr. P[redacted] did not receive a return call and again attempted to speak to [redacted] but had to leave a message requesting a return call.  He hopes to hear back from Mr. [redacted] soon in order to personally address his concerns and offer a resolution.    Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.   Sincerely, Maria P[redacted] Executive Assistant U-Haul International

March 7, 2016   Revdex.com ID#: [redacted] U-Haul Ref#: 1044460   Thank you for your...

concern for our customer Mr. [redacted]. Jon S[redacted], our President for our Western Georgia Regional Office, followed up on the information Mr. [redacted] provided.  He informed our office Mr. [redacted] dropped off the truck right before closing and drove away.  He was contacted and informed of the cleaning fee but Mr. [redacted] did not respond by taking care of the cleaning, therefore, our GM and Assistant GM took care of the cleaning before it could be dispatched to the next family needing to move.   We also show Mr. [redacted] called into our Emergency Road Assistance line and stated the two rear tires of the U-Haul truck are stuck in the mud.  Mr. S[redacted] relayed the cleaning charge would stand.   Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.   Sincerely, Maria [redacted] Executive Assistant U-Haul International

August 6, 2014

Revdex.com ID#: [redacted]

U-Haul Ref#:[redacted]

Thank you for your concern for our customer [redacted].

[redacted], our Executive Assistant for our [redacted], followed up on the information...

[redacted] provided. He informed our office he sent [redacted] an email offering his apology for the inconvenience he experienced and explained he did sign a contract agreeing to return the trailer he rented to the same location he rented from. Because [redacted] took the trailer one-way, he is responsible for the one-way rate. In the interest of customer good faith, [redacted] issued a refund for $125 as an adjustment back to [redacted]’s [redacted] account. The refund should post on his next credit card statement.

Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.

Sincerely,

Executive Assistant

U-Haul International

I emailed the Revdex.com (at the email address [redacted]) on 7/3/15 to give them an update on the situation. In that email I informed the Revdex.com I had gotten a response from U-Haul and was told I would get a refund, which I have already received. so the issue has been closed. Thank you for your help in this matter.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

August 26, 2015
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your concern for our customer Ms. [redacted], our President for our Las Vegas West Regional Office, followed up on the...

information Ms. [redacted] provided.  Our GM of our U-Haul Moving and Storage at N. Rancho Dr. validated the hook up and found it to be a safe hook up.  Any issues with Ms. [redacted]’s vehicle should have been handled with a mechanic prior to making the move.  Mr. [redacted] spoke to Ms. [redacted] and offered his apology for the inconvenience she experienced, but also explained we were not responsible, nor will we reimburse her for her transmission repairs.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,

Executive Assistant
U-Haul International

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

The Uhaul dispute resolution number for this incident is [redacted].  On May 6th, 2014 I spoke with [redacted], Uhaul Representative #[redacted], in regards to this matter as Mr. [redacted] at that time still refused to return my telephone calls to him and continued to ignore the email requests sent by Uhaul Customer Service Representatives to call me.  Mr. [redacted] further continued to ignore my telephone calls/messages until May 23, 2014, that was more than a month after my property was confiscated by [redacted] at the [redacted] location.  Mr. [redacted] refused to allow me access to my possessions, informing me that I would need a notarized affidavit from [redacted] to do so as they refused to recognize that it was my Uhaul rental.  Prior to that time, [redacted], manager at the rental location, refused to allow me access to my possessions.  It was because Mr. [redacted] refused to allow me access to my possessions (after speaking with [redacted] to clarify the situation), stating that he would not give me a receipt for the rental, and would put my possessions in a Uhaul storage unit.  I was opposed to this as my social security card, birth certificate, passport, and physical evidence for two court hearings were contained in Uhaul truck, along with a number of antiques from my parents' home.  All of this is documented in the dispute resolution log # [redacted].

Please let me know if there is a need to provide signed affidavits from those who overheard [redacted]'s telephone call to me on May 23rd and/or recordings of the conversation.

Additionally, two weeks ago I was contacted by a debt collection agency ([redacted], representative name [redacted]) in regards to the Uhaul rental.  This obviously upset me as 1) I have been in contact with Uhaul this entire time during this dispute. 2) I have attempted to pay for my Uhaul rental, but have not been allowed to as Uhaul refuses to give me a receipt acknowledging my payment. Once I explained the situation to the [redacted], she kindly offered to confirm that I would have no problem retrieving my property once paying the debt as her company agreed to give me a receipt in my name.  The debt collection agency informed me last Friday that [redacted] told them he disposed of my property prior to my speaking with Mr. [redacted]. 

Regards,

The response given to me from the business is ridiculous. Yes, I was presented with options, however, none of them were suitable. Again, two days prior I was confirmed with a 14' moving truck at my Carbondale location. The trailer option wasn't suitable because my vehicle wouldn't have been able to tow it and therefore I wouldn't have been able to pick it up on Wednesday. So, if I had accepted the trailer option I would be in the same situation, since I there was no Uhaul truck to pick up the trailer in Glenwood. Dotsero is an hour away from Carbondale and I had to work on the day I was picking up the truck, which is the reason I confirmed a 4pm pickup on Tuesday as I was picking it up on my the way home from work. Dotsero would have been one hour and thirty minutes from my place of employment and wouldn't have been possible to pick up on the day I had reserved a truck. Yes, I was given a 26' truck and that jeopardized my safety. As the store manager/owner at Sunburst said to me when I returned it, "I wouldn't feel safe on that truck, actually I don't feel safe in any Uhaul truck". I pulled into my driveway with the 26' truck and immediately contacted the store due to my safety concerns. So, yes, I was presented with options, but none of them were reasonable. How far is one supposed to travel to pick up a truck they reserved at their "preferred location"? How much should I jeopardize my own safety? How much is acceptable on behalf of this business sending people all over the place to pick up trucks that aren't the size that are reserved in the first place?

Thank you for your concern for our customer Mr. [redacted].[redacted], our Area Field Manager for our [redacted] Regional Office, followed up on the information Mr. [redacted] provided and sent him the following email in response:Mr [redacted], When we spoke earlier I was not sure you understood what...

I was saying. When I said we do not refund for down time, which is on the contract, I did not mean I would not give you some of the money you were requesting. I am willing to refund you for the difference in your flight and also for 2 nights hotel for when truck was down. I do need receipts showing the differnce in the cost of the flight and for the hotel. You can send this to U-Haul Co of [redacted], [redacted], Attn[redacted]. If you wish to discuss this you can contact me at ###-###-#### and the voicemail is working now. I called [redacted] and they had removed it from my account due to some glitch in system. I'm sorry it did not work when you called. Also we had paid $795.00 to have your goods moved from one truck to the other. I look forward hearing from you. [redacted] [redacted]Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,[redacted]Executive AssistantU-Haul International

September 16, 2014

Revdex.com ID#: [redacted]

U-Haul Ref#: [redacted]

Thank you for your continued concern for our customer Mr. [redacted].

[redacted] our GM for our U-Haul Moving and Storage of Haltom City, reviewed the recent comments from Mr. [redacted]. He informed our office he was sorry for the breakdown in communication, however, he will call Mr. [redacted] to resolve his concerns. He will assure Mr. [redacted] he will get two months of free storage.

We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response.

Sincerely,

Executive Assistant

U-Haul International

March 16, 2015Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your concern for our customer Mr. [redacted], our GM for our U-Haul at [redacted] in [redacted], followed up on the information Mr. [redacted] provided. He informed our office the bed rails sat at his...

store for approximately two weeks after Mr. [redacted] said he would return to retrieve them. Mr. [redacted] attempted to speak to Mr. [redacted] today but received no answer. He sent him an email offering his apology that the bed rails were thrown away and advised him we would gladly reimburse him if he wanted to purchase more rails and provide a receipt. Mr. [redacted] requested a reply to his email and also included his telephone number for a call back.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,[redacted]Executive AssistantU-Haul International

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,[redacted]  

P.S. [redacted] was very professional and sympathetic. Great job on he's part. Thank you Revdex.com

August 17, 2015
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your concern for our customer Ms. [redacted], our Area Field Manager for our Hamilton, Ontario Regional Office, followed up on the...

information Ms. [redacted] provided.  He informed our office he left a message for Ms. [redacted] on August 4th requesting a return call.  He also offered a refund for the $30 service fee.  He hopes to hear back soon and can be reached at ###-###-#### or direct at ###-###-####.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,

Executive Assistant
U-Haul International

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

December 11, 2013

Revdex.com ID#: [redacted]

U-Haul Ref# [redacted]

Thank you for your concern for our customer Dr. [redacted].

[redacted], our President for our Memphis regional office, followed up on the information Dr. [redacted] provided. She informed our office she spoke with the receiving location and they assured her they found nothing wrong with the trailer Dr. [redacted] rented. The trailer had been recently rented on a local rental with no incidents reported. In the interest of customer good faith, a refund for $18.75, which is 25% of the base trailer fee, was issued back to Dr. [redacted]’s [redacted] account. The refund should post on her next credit card statement.

Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.

Sincerely,

Executive Assistant

U-Haul International

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

Well fortunately for me my cell phone records every conversation made to and from it. Most of everything I just read is untrue and as I said I can prove it with the actual phone conversations. I rented a truck yesterday from U haul so I'm gonna assume the whole e-alerting me because Mr. [redacted] says I call in too many broken down trucks is now void(what I was told I was e-alerted for) and was also removed. Otherwise I will not contest the issue any longer as long as I am not continued to be a target of Mr. [redacted] for whatever his reasons are. As far as discounts, if any U haul dealer offers me or any of my customers discounts we will be accepting them as anyone in their right mind would(doesn't make me a thief). As far as Uhaul equipment breaking down, as I stated, I am a responsible renter and if any rental truck (whether it be U haul, [redacted] or any other truck rental place) breaks down I will do the responsible thing and call the breakdown hotline as I am instructed to do whether the truck stops because it is low on coolant or stops because drywall paint has impaired the truck somehow(whatever the reason). As far as the apology, I have not heard from anyone from Uhaul with an apology as to this whole handling of me(the customer). Me being a business owner, I have to call and apologize to customers all the time for even just my movers being 10 minutes late to their address.

Regards,

February 2, 2015

Revdex.com ID#: [redacted]

U-Haul Ref#: [redacted]

Thank you for your continued concern for our customer Mr. [redacted].

[redacted], our President for our Tulsa Regional Office, reviewed Mr. [redacted]’s recent comments to your office. He asked that you refer to the information he provided in our original response to your office dated January 14th, which addressed Mr. [redacted]’s concerns. No further action will be taken.

We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response.

Sincerely,

Executive Assistant

U-Haul International

September 11, 2014

Revdex.com ID#: [redacted]

U-Haul Ref#: [redacted]

Thank you for your concern for our customer Ms. [redacted].

[redacted], our Executive Assistant for our Long...

Island Regional Office, followed up on the information Ms. [redacted] provided. She informed our office she spoke to Ms. [redacted] and offered her apology for the inconvenience she experienced. She also advised her of a refund for the Tow Dolly fee in the amount of $236.80. The refund was should post on her next [redacted] credit card statement.

Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.

Sincerely,

Executive Assistant

U-Haul International

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I cancelled the installation & hitch rental because this issue wasn't resolved by anyone in customer service!  Instead I ended up having to rent a truck which because by the time I realized that U-Haul wouldn't resolve this it was too late to reserve a hitch anywhere else in the area.  I ened up paying signifantly more in rental & gas for the truck because of U-Haul's inability to honor my reservation or price.

Regards,

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Description: Truck Rent & Lease, Storage Units - Household & Commercial, Storage Units - Portable, Moving Assistance - Packing, Unpacking, Organizing, Gas - Propane, Truck Equipment & Parts, Packaging Service, Trailer Hitches

Address: 2701 N. Reynolds Road, Toledo, Ohio, United States, 43615

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