U-Haul International, Inc.

November 29, 2015Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your concern for our customer Mr. [redacted].Johnny D[redacted], our GM for our U-Haul of Avondale, followed up on the information Mr. [redacted] provided.  He informed our office proper refunds were issued...

back to Mr. [redacted]’s Master Card account and should post on his next credit card statement if not already.  Please be assured the issue will be addressed with all involved to ensure our customers are receiving the quality of service they have come to expect and deserve from U-Haul.   Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,Maria P[redacted]Executive AssistantU-Haul International

January 8, 2014Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your concern for our customer [redacted].[redacted], our Executive Assistant for our [redacted], followed up on the information [redacted] provided. She informed our office she...

left a message for [redacted] informing him of a refund for $90 back to his [redacted] account. The refund should post on his next credit card statement. She also mentioned, in regards to the reservation issue, the reservation was made online on December 27th at 7:39pm. The reservation was scheduled at 9:45am the following day. Our U-Haul location at [redacted] in [redacted] was the referred pick up location, not the scheduled location.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,[redacted]Executive AssistantU-Haul International

I have reviewed the response made by the business in reference to complaint ID 1[redacted], and find that this resolution would be satisfactory to me.  The business did perform this action and I consider my complaint resolved.

Regards,

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

The business really did not do anything about the complaint, they just called and said they knew the manager personally and that he is not that kind of person who would do that. What kind of response is that?  We received terrible service and people should know not to use this location.  The manager at that location was rude and made us cancel our move, which is unacceptable especially because we did everything right and were extremely inconvenienced by the manager's tantrum and personal vendetta. Whatever happened to "customer is always right."

Regards,

December 11, 2013

Revdex.com ID#: [redacted]

U-Haul Ref#: [redacted]

Thank you for your concern for our customer Mr. [redacted]

[redacted], our President for our [redacted] regional office,...

followed up on the information Mr. [redacted]provided. He informed our office he spoke to Mr. [redacted]and discussed his concerns. He advised Mr. [redacted]of a refund for $15 as requested along with a $20 VIP Certificate that can be used toward a future purchase or rental on the many products and services U-Haul has to offer. The refund for $15 should post on Mr. [redacted]rsquo;s next credit card statement.

Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.

Sincerely,

Executive Assistant

July 24, 2014

Revdex.com ID#: [redacted]

U-Haul Ref#: [redacted]

Thank you for your concern for our customers Mr. and Mrs. [redacted].

[redacted] Andia, our Executive Assistant for our Western...

Massachusetts and Vermont regional office, followed up on the information Mrs. [redacted] provided. She sent them an email requesting they call her at ###-###-#### at their earliest convenience. She also left a message on their voice mail requesting a call back to personally address their concerns. Ms. Andia advised our office she has not been contacted.

Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.

Sincerely,

Executive Assistant

U-Haul International

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

[redacted]

May 4, 2015

Revdex.com ID#: [redacted]

U-Haul Ref#: [redacted]

Thank you for your concern for our customer Ms. [redacted].

[redacted], our Executive Assistant for our Western North Carolina Regional Office, followed up on the...

information Ms. [redacted] provided. She informed our office Ms. [redacted] was contacted and advised of a refund for $179.07 back to her Visa account. The refund should post on her next credit card statement.

Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.

Sincerely,

Executive Assistant

U-Haul International

December 30, 2014

Revdex.com ID#: [redacted]

U-Haul Ref#: [redacted]

Thank you for your continued concern for our customer Ms. [redacted].

[redacted], our Executive Assistant for our Brooklyn, Queens, Staten Island Regional Office, reviewed the recent comments from Ms. [redacted]. When her office did not hear back from Ms. [redacted] from the previous contact on December 19th, a refund for the offer of $150 was issued on December 23rd. They still have no record of hearing back from Ms. [redacted]. The refund was issued back to her [redacted] Card account and should post on her next credit card statement. Please be advised our decision in the matter remains the same.

We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response.

Sincerely,

Executive Assistant

U-Haul International

May 17, 2016   Revdex.com ID#:...

[redacted] U-Haul Ref#: [redacted]   Thank you for your concern for our customer Ms. [redacted].   Sabrina P[redacted], our GM for our U-Haul Moving and Storage of Cedar Rapids, followed up on the information Ms. [redacted] provided.  She informed our office it was explained to Ms. [redacted] that the truck continued to rent with no issues reported.  One customer, being a city official, complimented us that the truck in question was the best truck he had ever rented.  Ms. P[redacted] relayed she had the truck checked out and the truck came back rental worthy with no mechanical issues found.  Ms. [redacted] was given an apology if she felt she was being yelled at, however, Ms. P[redacted] has a different side of the story.  The rental terms of the contract were explained to Ms. [redacted] and she agreed.  The return time was highlighted on her contract.  If there was a problem with the return time, Ms. [redacted] should have mentioned that before leaving with the truck.  She had to be contacted 30 minutes after being late because we had another family with a reservation that needed to move with the same truck.  Ms. P[redacted] advised our office Ms. [redacted] hung up on her store staff twice.   She also relayed the charges on the contract are correct and will stand.   Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.   Sincerely, Maria P[redacted] Executive Assistant U-Haul International

April 16, 2014

Revdex.com ID#: [redacted]

U-Haul Ref#: [redacted]

Thank you for your concern for our customer Mr. [redacted].

Our records indicate credits totaling $241.24, which is the full amount of the rental, were issued back to...

Mr. [redacted]’s [redacted] Card account as an adjustment. The credits that were issued on March 31st and April 15th should post on his next credit card statement.

Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.

Sincerely,

Executive Assistant

U-Haul International

September 7, 2015Revdex.com ID#: [redacted]U-Haul Ref#: [redacted] Thank you for your concern for our customer Ms. [redacted].Tom N[redacted], our President for our Albuquerque, NM Regional Office, followed up on the information Ms. [redacted] provided.  He informed our office Ms. [redacted] was...

contacted by email with screen shots of her agreement.  He relayed we provided the service as contracted and a reimbursement will not be issued.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,Maria P[redacted]Executive AssistantU-Haul Internation

July 23, 2015
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your concern for our customer Mr. [redacted].  
We directed the information Mr. [redacted] relayed to our [redacted] and [redacted] County Regional Office...

for further follow up.  Please be assured steps will be taken to ensure our customers are receiving the quality of service they have come to expect and deserve from U-Haul.  A refund for the repair in the amount of $126 was sent to Mr. [redacted].  He should receive the check within the next 10 business days.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,

Executive Assistant
U-Haul International

April 30, 2014

Revdex.com ID#: [redacted]

U-Haul Ref#: [redacted]

Thank you for your concern for our customer Mr. [redacted].

[redacted], our President for our [redacted] regional office, followed up on the information Mr....

[redacted] provided. He informed our office he has been in contact with Mr. [redacted] and is currently working on making things right with him.

Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.

Sincerely,

Executive Assistant

U-Haul International

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  They were both responsive and apologetic. I waited until U-Haul followed through on the promised credit, which they provided promptly. Please accept my apologies for the delayed response.

Regards,

July 8, 2014

Revdex.com ID#: [redacted]

U-Haul Ref#: [redacted]

Thank you for your concern for our customer Mr. [redacted].

[redacted], our Traffic Manager for our [redacted] regional...

office, followed up on the information Mr. [redacted] provided. She informed our office she has not been able to reach Mr. [redacted] at the number he requested she call, but has issued him a refund for the $50 Reservation Guarantee Fee. Ms. [redacted] also mentioned she did not find any record of a breakdown call from Mr. [redacted] and found no basis that would warrant the refund he is requesting.

Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.

Sincerely,

Executive Assistant

U-Haul International

June 28, 2016

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Revdex.com ID#: 11509798 [redacted]
U-Haul Reference id: [redacted]
 
Thank you for your concern for our customer Ms. [redacted]
 
Our apologies to Ms.  [redacted] for the issues she encountered. After reviewing the call in question we found that the sale agent had promised a truck in the morning for Ms. [redacted]. I have submitted a check request for $50.00, to fulfill our reservation guarantee program, for our equipment not being available as agreed.
 
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
 
Sincerely,
 
Penny S[redacted]
Executive Assistant
U-Haul International

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

[redacted]

October 17, 2016   Revdex.com ID#: [redacted] U-Haul Ref#: [redacted]   Thank you for your...

concern for our customer Ms. [redacted].   Spencer E[redacted], our GM for our U-Haul Moving and Storage at Alexis Rd., followed up on the information Ms. [redacted] provided.  He informed our office he spoke to Ms. [redacted] and advised her if she indeed completely empty the storage unit when the unit is opened, he will take the late fees off and show she is moved out of the unit.  This way Ms. [redacted] would also not get posted to E-Alert.   Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.   Sincerely, Maria P[redacted] Executive Assistant U-Haul International

Tell us why here... June 27, 2016

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Revdex.com ID#: 11514695 [redacted]
U-Haul Reference id: [redacted]
 
Thank you for your concern for our customer Ms. [redacted].
 
Elijah M[redacted] Marketing Company President, reached out to our customer and refunded $10.00 b[redacted] to her card, he also provided her with $75.00 in VIP certificates. Ms. [redacted] can use the VIP certificates toward wiring on her vehicle if she decides to give us another chance to show her how important her business is to us.
 
Mr. M[redacted] also counseled his general manager so there will be no further occurrences.
 
Our VIP certificates can be used for any of the following services or products. Truck and trailer rentals, including pick-up trucks and cargo vans.  We rent towing equipment, storage units, steam cleaners and garden equipment.  We sell permanent hitches, boxes, p[redacted]ing supplies and propane in addition to many other items.
 
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
 
Sincerely,
 
Penny S[redacted]
Executive Assistant
U-Haul International