U-Haul International, Inc.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution satisfactory to me.  As of this writing, the refund has been posted to my credit card. Also, I want to complement Brad Ling, the president of U-Haul Utah, for his excellence in responding to my complaint and his commitment to work with his managers to prevent this from happening to other customers.

Regards,

Robert [redacted]

May 27, 2014

Revdex.com ID#: [redacted]

U-Haul Ref#: [redacted]

Thank you for your concern for our customer Ms. [redacted].

[redacted], our Field Manager for our Tidewater regional office, followed up on the information Ms....

[redacted] provided. He informed our office he left a message for Ms. [redacted] on May 22nd requesting a return call. He mentioned there was still a balance owed on the contract for $2.74. Since he had not heard back from Ms. [redacted], Mr. [redacted] left another message today explaining he issued a refund for half of the rental fee, or $29.74, as an adjustment on her rental. The refund should post on her next [redacted] credit card statement.

Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.

Sincerely,

Executive Assistant

U-Haul International

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

June 30, 2016

"Calibri",sans-serif; font-size: 11pt;"> 
Revdex.com ID#: [redacted]
U-Haul Reference id: [redacted]
 
Thank you for your concern for our customer Mr. [redacted].
 
Christopher P[redacted], Area Field Manager, apologized for the scheduling issues and credited $50.00 to Mr. [redacted]’s card for reservation guarantee on 5/27/2016.
 
Marketing Company President, Richard C[redacted], reviewed the file and based on his findings no further compensation is warranted.
 
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
 
Sincerely,
 
Penny S[redacted]
Executive Assistant
U-Haul International

After contacting Navy Federal several times within the last month & including today nothing has been credited to my account . The bank and UHaul representatives continue to state that their is still a hold on the 50.00. However, outside of the funds being missing the main complaint which is the biggest complaint is being wrongly accused of an ice cream spill which apparently led to a 25.00 clean up fee. Ironically this came in a invoice shortly after I had been hung up on . After calling to figure out why I was charged a clean up fee I was instructed it was because their was an ice cream spill??? After speaking with the representative I was instructed that the area manger "Christopther" would be the person who would issue the credit . After finally speaking to Christopher I was instructed that he could not issue a credit for the 25.00 because he too runs a business ?? I myself still is confused to how I am accused of something I did not do and then told that I gave you a 50.00 credit it's the best I can do after being promised the 50.00 credit due to them causing me to miss my "Scheduled move in" due to lack their of checking to see if the truck I rented wasn't giving to someone else . This is a valid mistake on their end that has nothing to do with me. The 25.00 clean up fee was a scam and now I am told this was a valid charge with no evidence . I also would like to emphasize that I am lactose and that it makes no logical sense to be charged for ice cream considering that for one I can't even eat it and two who hauls ice cream around in a hot tin moving truck? I am very upset with uHaul and most importantly how they went about handling business after initially rejecting the insurance when renting the truck. I encourage the Revdex.com to attain a copy of all the audio conversations including the Initial one from UHaul in which I was accused of breaking a windshield If possible I would like the Revdex.com to look further into this to bring justice to this situation.

May 23, 2014

Revdex.com ID# [redacted]

U-Haul Ref# [redacted]

Thank you for your continu** concern for our customer Mr. [redacted].

[redacted], our Executive Assistant for our Western Oregon regional office, sent Mr. [redacted] the following email in response:

**, After speaking with the cr**it card processing department, it was found that the $379.95 was charg** by Moving Help to move you into another truck. I have them looking into why your account was hit more then once for the charge and this will be correct**. The truck was overload** by 1830lbs. Due to the overweight condition, you have void** the safemove contract and are responsible for providing any transload assistance. The local U-Haul locations would not see these charges, as they were not charg** by them. We have had the truck inspect** and no engine oil or contaminants were found in the transmission fluid. The user guide explains in detail how to properly load the truck. Every vehicle has a maximum gross weight label on the drivers side doorpost. All these details can be found at: http://www.uhaul.com/Articles/Tips/123/Truck-User-Instructions Thank you, [redacted] UHC of Western Oregon

We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response.

Sincerely,

Executive Assistant

U-Haul International

Thank you for your continued concern for our customer Mr. [redacted], our President for our [redacted] regional office, reviewed the recent information Mr. [redacted] provided. She informed our office she voided the original VIP Certificate and issued a new one, #[redacted], for $50. She emailed the Certificate to his listed email address. She also attempted to speak to him at both telephone numbers we have listed but did not receive an answer at either number.We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response.Sincerely,[redacted]Executive AssistantU-Haul International

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,[redacted]

June 10, 2015

Revdex.com ID#: [redacted], [redacted]

U-Haul Ref#: [redacted]

Thank you for your concern for our customer Mr. [redacted].

[redacted], our Field Manager for our South Bay Regional Office, followed up on the information...

Mr. [redacted] provided. He informed our office the damage to the U-Haul truck is extensive and the truck would not have been rented in that condition. We have no record of the truck having any damage before Mr. [redacted]’s rental. Mr. [redacted] stated the truck was moved from the public street after he dropped it off to the U-Haul lot and this is when the damage occurred. However, Mr. [redacted] relayed there are no overhead obstructions on the U-Haul property to create the damage. Mr. [redacted] has been advised he is responsible for the damage to the U-Haul truck. Our decision in the matter remains the same.

Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.

Sincerely,

Executive Assistant

U-Haul International

February 15, 2015

Revdex.com ID#: [redacted]

U-Haul Ref#: [redacted]

Thank you for your concern for our customer Mr. [redacted].

[redacted], our GM for our U-Haul Moving and Storage at [redacted] in[redacted],**, followed up on...

the information Mr. [redacted] provided. She informed our office she left a message for Mr. [redacted] explaining if he wanted to do a settlement, the amount owing was $364.98. The amount will change on the settlement if he waits another month. Ms. [redacted] asked Mr. [redacted] to call back if he wished to take the settlement. Please be advised we do not take partial payments. Ms. [redacted] relayed that Mr. [redacted] did call back and agreed to come into our Center on February 21st to pay half of what he owes as settlement and then will vacate the storage unit within 24 hours.

Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.

Sincerely,

Executive Assistant

U-Haul International

February 4, 2015

Revdex.com ID#: [redacted]

U-Haul Ref#: [redacted]

Thank you for your continued concern for our customer Ms. [redacted].

[redacted], our President for our Western Ontario Regional Office, followed up on the recent comments Ms. [redacted] relayed to your office and attempted to reach her by phone but reached her voice mail. No call back has been received, therefore, he sent her the following email:

Hello [redacted], Thank you for your letter about your recent experience with U-Haul. We make every effort to keep our equipment well maintain and in good work order. Please accept our appoligies for the breakdown and experience you had. Certainly the manager needs to be understanding of your concerns and treat you with kindness and I have discussed your case with him. We have removed you for our not to rent list. You will be able to rent from UHaul again. Thank you [redacted]

Marketing Company President

U-Haul Company of Western Ontario Office

226-315-1754 mobile 519-977-2852

We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response.

Sincerely,

Executive Assistant

U-Haul International

July 20, 2016   Revdex.com ID#:...

[redacted] U-Haul Ref#: [redacted]   Thank you for your concern for our customer Ms. [redacted].   Jerry L[redacted], our President for our Gulf Coast Texas Regional Office, followed up on the information Ms. [redacted] provided.  He informed our office equipment to fill Ms. [redacted]’s reservation was located at two different locations, however, she opted to cancel the reservation as she did not wish to travel to secure the equipment needed for her move.   Unfortunately, we were not able to schedule pick up at her preferred pick up location because equipment was not available there.  Had we scheduled the equipment at a specific location and then did not have it available when she showed to pick up, Ms. [redacted] would have been entitled to the $50 Reservation Guarantee Fee.  However, this was not the case and Mr. L[redacted] relayed she is not due a refund.   Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.   Sincerely, Maria P[redacted] Executive Assistant U-Haul International

June 19, 2015

Revdex.com ID#: [redacted]

U-Haul Ref#: [redacted]

Thank you for your concern for our customer Mr. [redacted].

Our records indicate a refund for $192.60 was issued back to Mr. [redacted]’s Visa account on May 5, 2015....

The refund should have already posted to his credit card.

Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.

Sincerely,

Executive Assistant

U-Haul International

February 12, 2015

[redacted] ID#:[redacted]

U-Haul Ref#:[redacted]

Thank you for your concern for our customer Mr. [redacted].

[redacted], our Executive Assistant for our [redacted] Regional Office, followed up on the information Mr....

[redacted] provided. She contacted Mr. [redacted] to address his concerns and was able to reach an amicable resolution. She explained he was late on his storage payment by 15 days in January and was also late in December, which the fee was waived. As a courtesy, Ms. [redacted] advised Mr. [redacted] a refund for the $30 late fee in January will be refunded.

Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.

Sincerely,

Executive Assistant

U-Haul International

September 9, 2014

Revdex.com ID#: [redacted]

U-Haul Ref#: [redacted]

Thank you for your concern for our customer Ms. [redacted].

[redacted], our Executive Assistant for our Mississippi...

Regional Office, followed up on the information Ms. [redacted] provided and sent her the following email in response:

Ms [redacted], I have attached the letter stating it was an error on our part regarding the spelling of your name. Also,your receipt from Sioux Falls SD is attached. Thank you in advance, [redacted] Executive Assistant, U-Haul Co. of Mississippi ([redacted]) Office: ###-###-#### viop: [redacted]

Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.

Sincerely,

Executive Assistant

U-Haul International

September 30, 2016  

size="3">Revdex.com ID#: [redacted] U-Haul Ref#: [redacted]   Thank you for your concern for our customer [redacted].   Orlando Rios, our Area Field Manager for our Central Chicago Regional Office, followed up on the information [redacted] provided and sent him the following email in response: Dear [redacted], I have reviewed your complaint and issued a credit back to your card for the $43.55. Please allow three to five business days for the credit to reflect in your account. Any further questions please let me know. Sincerely, Orlando R[redacted]   Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.   Sincerely, Maria P[redacted] Executive Assistant U-Haul International

The information they provided that my claim was accepted and approved through Repwest Insurance is conflicting what Repwest has told me. I filed a claim with them and it was denied. I have attached the email from the insurance company stating it was denied. That is why I opened a complaint with the Revdex.com.
 
Is U-Haul now stating they have told Repwest to reopen the claim and pay it? I checked the account I had with Repwest (online filing) and it still shows as closed. If they have advised Repwest to pay the claim, I would like to know how long it is going to take for them to send me the claim amount. They had already dragged this out for 6 months.
 
If U-Haul has reversed the decision and are going to pay my claim in full through Repwest, then I am satisfied with the result and my case with the Revdex.com can be closed.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

June 21, 2016   Revdex.com ID#: [redacted] U-Haul Ref#: [redacted]   Thank you for your continued concern for our customers [redacted] and [redacted].    Mandi D[redacted], our Executive Assistant for our Southern Alberta Regional Office, reviewed Mr. [redacted]’s recent comments.  She informed our office she spoke to [redacted] on or about June 15th and he relayed they were currently out of town but would bring the ball mount and adapter to our U-Haul Center for a refund.   We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry.  Thank you for bringing this matter to our attention and allowing us to offer another response.   Sincerely, Maria P[redacted] Executive Assistant U-Haul International

Thank you for your concern for our customer Mr. [redacted].

[redacted], our President for our [redacted] regional office, followed up on the information Mr. [redacted] provided. He informed our office he will be in...

contact with Mr. [redacted], if not already, to address his concerns and advise him of a refund for $300 he issued back to his [redacted] account. The refund should post on his next credit card statement.

Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.

Sincerely,

Executive Assistant

U-Haul International