U-Haul International, Inc.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

December 8, 2014

Revdex.com ID#: [redacted]

U-Haul Ref#: [redacted]

Thank you for your concern for our customer Ms. [redacted].

[redacted] our Executive Assistant for our Western New York Regional Office, followed up on the information...

Ms. [redacted] provided and sent her the following email in response:

Good Afternoon Ms. [redacted], I am writing to you in regards to your Revdex.com File with your recent U-Haul rental. I do apologize for the customer service you received from our East Ridge Rd location. This will not go ignored, we certainly will be addressing this issue with them and working to prevent this from happening with other customers. I greatly appreciate you notifying us of this issue so that we can correct it. I have already issued the refund of $10.00 for the fuel amount charged. This has gone back to the card on file and you should see it within 5 business days. Once again I do apologize for the situation that arose. [redacted] Executive Assistant U-Haul Co. of Western New York [redacted] Victor, NY 14564

Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.

Sincerely,

Executive Assistant

U-Haul International

February 22, 2016   Revdex.com ID#: [redacted] U-Haul Ref#: [redacted]   Thank you for...

your concern for our customer Ms. [redacted]   Shannon O[redacted] our Executive Assistant for our Southern [redacted] Regional Office, followed up on the information Ms. [redacted] provided and sent her the following email in response: Ms. F[redacted], We have reviewed your complaint and you were definitely entitled to the reservation guarantee. It applies to all scheduled (or agreed) reservations. some reservations are not able to be scheduled when first made, until we contact the customer, but this did not apply to yours. we apologize for the miscommunication on our part and will make sure to clear up any confusion that the employees you spoke with have about this program. The funds are being applied to the credit card that you paid for your rental with. if we can be of further assistance, please feel free to email or contact me at the numbers below. Thank you, Shannon O[redacted] U-Haul company of southern [redacted] Office: [redacted] Fax: [redacted] Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.   Sincerely, Maria P[redacted] Executive Assistant U-Haul International

Thank you very much for your timely response.  I am very glad we were able to rectify this situation.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Thank you for your concern for our customer Mr. [redacted].[redacted], our Executive Assistant for our South Austin regional office, followed up on the information Mr. [redacted] provided. She informed our office she spoke to Mr. [redacted] and discussed his concerns. He acknowledged he is...

aware he is responsible for the damage done to the U-Haul truck. Ms. Martinez issued a refund for the damage charge in the amount of $390.43 on June 10th back to his [redacted] account and advised Mr. [redacted] he would be notified what he owes for the damage when the claim is resolved through RepWest [redacted] Company.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,[redacted]Executive AssistantU-Haul International

February 20, 2014

Revdex.com ID#: [redacted]

U-Haul Ref#: [redacted]

Thank you for your concern for our customer Mr. [redacted].

[redacted], our Executive Assistant for our Western New York regional...

office, followed up on the information Mr. [redacted] provided. She contacted Mr. [redacted] and addressed his concerns. He is aware his claim is being investigated by RepWest Insurance Company for resolution.

Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.

Sincerely,

Executive Assistant

U-Haul International

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.]

Regards,

[redacted] I am not satisfied with the way U haul has chose to deal with my complaint. They are stating that I was never given a price quote even though I have the email to prove it. I was told that they would review audio footage that was recorded of me when entering the store property, they have not done it. I keep being told that my side of the story has been falsified and there is nothing they can do to prove that I did in fact inquire about a trailer. They have told me that they have absolutely no record of me calling the store or no record of the price quote. Im unsure how all this info has been erased from the system but as I stated above, I have the emails to prove it. So as of now, this complaint has not been settled and I have no problem taking the next step to insure that my money be rightfully refunded to me.

October 11, 2016   Revdex.com ID#: [redacted] U-Haul Ref#: [redacted]   Thank you for your continued concern for our customer [redacted].   Cliff S[redacted], our Field Manager for our Central Chicago Regional Office, reviewed [redacted]’s recent comments.  He informed our office he spoke to [redacted] and advised him of a refund for the $50 Reservation Guarantee Fee.  He should receive the refund within the next 10 business days.   We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry.  Thank you for bringing this matter to our attention and allowing us to offer another response.   Sincerely, Maria P[redacted] Executive Assistant U-Haul International

October 6, 2015Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your concern for our customer Mr. Pettit.Erika Ar[redacted], our Traffic Manager for our Western Massachusetts and Vermont Regional Office, followed up on the information Mr. [redacted] provided.  She...

informed our office she left a message for Mr. [redacted] to contact her back and also issued him a refund for the $50 Reservation Guarantee Fee.  Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,Maria P[redacted]Executive AssistantU-Haul International

February 12, 2016   Revdex.com ID#: [redacted] U-Haul Ref#: [redacted]   Thank you for...

your concern for our customer Ms. [redacted]   Falisha L[redacted] our Executive Assistant for our East Central Colorado Regional Office, followed up on the information Ms. [redacted] provided and sent her the following email in response: Good Evening [redacted] Per our conversation earlier below is my contact information. I will continue to look into the calls to figure out who was rude and hung up on you. Thank you for your patience and understanding on this matter. If you need anything further please let me know. Email: falisha_lo[redacted]@uhaul.com Office # 72[redacted] Fax # 3[redacted] Thank you, Falisha L[redacted] UHC of E. Central CO Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.   Sincerely, Maria P[redacted] Executive Assistant U-Haul International

December 12, 2014

Revdex.com ID#: [redacted]

U-Haul Ref#: [redacted]

Thank you for your concern for our customer Ms. [redacted].

[redacted], our President for our SW Ohio Regional Office, followed up on the information Ms. [redacted]...

provided. He informed our office an inspection was done at the storage location involved and they found no mold issues in the building. He also relayed there is no climate controlled environment offered to the stored items. Ms. [redacted]’s claim was denied.

Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.

Sincerely,

Executive Assistant

U-Haul International

Due to length of response, it could not be posted to the Extranet.  Response was emailed to [redacted] of the Revdex.com of Phx instead.
Thank you,
Maria P[redacted]
U-Haul International

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

September 4, 2014Revdex.com ID#: [redacted]

U-Haul Ref#: [redacted]Thank you for your concern for our customer [redacted], our Traffic Manager for our [redacted] Regional Office located in [redacted], followed up on the information [redacted] provided and sent the...

following email in response:[redacted], I am doing a following on you issues you had with your U-Box rental. I left you a message. If you can call me at [redacted]. I would be happy to help you. Thank you, [redacted]Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,[redacted]Executive AssistantU-Haul International

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

November 5, 2014

Revdex.com ID#: [redacted]

U-Haul Ref#: [redacted]

Thank you for your concern for our customers [redacted] and [redacted] whose name actually appears on the rental agreement.

We contacted [redacted]...

and was advised Ms. [redacted] and/or Mr. [redacted] was sent an email requesting additional details. They show the moving job was completed on September 15th and the payment code was given to the service provider. If they are requesting an adjustment on their move, they will need to pursue with movinghelper directly and was provided information if the agent from [redacted] can assist.

Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.

Sincerely,

Executive Assistant

U-Haul International

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

Regards,

Dear Revdex.com,

A $50 return payment for the cancelation of my reservation is unacceptable. I feel Uhaul does whatever they want concerning moving trucks to different locations based on people who will spend more money on packing accessories etc. the change of reservation location was told to me the day before my move. The location was an hour out of my way. I also lost all my help for packing because my family made plans for early that morning and had other plans that afternoon. This company uses false advertisement and a monopoly on the truck moving industry that let's them do whatever they want. I have read many complaints like mine and worse. They are not sorry. They don't care to resolve issues in a professional manner. And they are allowed to continue with no consequences. I am disgusted by their behavior and lack of professionalism.