U-Haul International, Inc.

Thank you for your concern for our customer Mr. [redacted].[redacted], our Field Manager for our [redacted] regional office, followed up on the information Mr. [redacted] provided. She informed our office she spoke to Mr. [redacted] and discussed his concerns. A refund for extra charges were...

issued back to Mr. [redacted]’s Master Card account in the amounts of $175, $121.88, and $45.57 all done on June 6th. The refunds should post on his next credit card statement.  Ms. [redacted] also assured our office the rentals have been discussed with all involved to ensure our customers are receiving the quality of service they have come to expect and deserve from U-Haul.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,[redacted]Executive AssistantU-Haul International

March 4, 2014

Revdex.com ID#: [redacted]

U-Haul Ref#: [redacted]

Thank you for your continued concern for our customer Mr. [redacted].

[redacted], our GM of our U-Haul Moving and Storage at National Rd., reviewed the information Mr. [redacted] recently provided and explained he waived all fees and added an additional credit to his storage account. He has attempted multiple times to get auto pay set up and has left messages and his cell phone number for Mr. [redacted] but has not received a call back. He did offer his apology in the message he left recently for failing to call him on the previous Friday as promised.

We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this [redacted]er to our attention and allowing us to offer another response.

Sincerely,

Executive Assistant

U-Haul International

January 13, 2015

Revdex.com ID#: [redacted]

U-Haul Ref#: [redacted]

Thank you for your concern for our customers [redacted] and [redacted], whose name is on the actual U-Haul document.

[redacted], our President for our New...

Mexico Regional Office, followed up on the information Mr. [redacted] provided. He informed our office an explanation was offered regarding the rate structure between our in-town and one-way rates as a matter of resolving their concerns.

Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.

Sincerely,

Executive Assistant

U-Haul International

June 21, 2016
 

size="3">Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
 
Thank you for your concern for our customer Ms. [redacted].
 
Elijah M[redacted], our President for our Coastal South Carolina Regional Office, followed up on the information Ms. [redacted] provided.  He informed or office her claim was approved through RepWest Insurance Company.
 
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
 
Sincerely,
Maria P[redacted]
Executive Assistant
U-Haul International
 
Tell us why here...

June 27, 2016
 
Revdex.com ID#: [redacted]- [redacted]
U-Haul Reference id: [redacted] - R
 
Thank you for your concern for our customer Ms. [redacted].
 
Elijah M[redacted], Marketing Company President, reached out and confirmed the claim submitted has been approved for payment. Please reach out to the claims adjuster, Will R[redacted] for more details at ###-###-####, extension [redacted].
 
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
 
Sincerely,
 
Penny S[redacted]
Executive Assistant
U-Haul International

February 2, 2016   Revdex.com ID#: 11114991 U-Haul Ref#: [redacted]   Thank you for your...

concern for our customer Mr. [redacted]   Steven Sc[redacted] our Area Field Manager for our West Central [redacted] Regional Office, followed up on the information Mr. J[redacted] provided and sent him the following email in response: [redacted] I am sorry about the situation. I have refunded the 19.95 to your credit card. We did show the 1 day 23 hours, we where closed Sunday and a mistake was made checking it in with one day. Steve S[redacted] District 3 Certifier   Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.   Sincerely, Maria P[redacted] Executive Assistant U-Haul International

May 23, 2014

Revdex.com ID#: [redacted]

U-Haul Ref#: [redacted]

Thank you for your concern for our customer Mr. [redacted].

[redacted], our Executive Assistant for our Eastern...

Massachusetts regional office, followed up on the information Mr. [redacted] provided. She informed our office that the incident needs to go through RepWest Insurance Company for investigation. She relayed our GM would be in contact with Mr. [redacted], if not already, to discuss his concerns further.

Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.

Sincerely,

Executive Assistant

U-Haul International

[redacted] January 28, 2016Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your concern for our customer Ms. [redacted]Arnesha C[redacted] our Executive Assistant for our Los Angeles South Regional Office, followed up on the information Ms. [redacted] provided.  She informed our...

office Ms. [redacted] was contacted and advised of a refund for $400 as an adjustment on her move and a $150 refund for the 3 days the U-Box was late.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,Maria P[redacted]Executive AssistantU-Haul International

September 11, 2015Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your concern for our customer [redacted].[redacted] our President for our [redacted], followed up on the information [redacted] provided.  He informed our office he left a...

message for [redacted] providing his cell phone number and requesting a return call to personally discuss his concerns.  I was also advised that our GM of our U-Haul Center involved mentioned in previous conversations with [redacted] said he would call us back with a time and date to meet with [redacted] and our GM but had not.  Our GM has made attempts to reach [redacted] but the calls go to his voicemail.  [redacted] hopes to hear back soon.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,[redacted]Executive AssistantU-Haul International

June 21, 2016   Revdex.com ID#:...

[redacted] U-Haul Ref#[redacted]   Thank you for your concern for our customer Mr. [redacted].   Rod B[redacted], our President for our Orlando Regional Office, followed up on the information Mr. [redacted] provided.  He asked we relay his apology for the inconvenience of the delay but they were unable to complete the installation.  He relayed no money was exchanged and an attempt was made to reschedule for a later date but Mr. [redacted] was not able to make that work.  A refund or an installation at no cost will not be offered or done.  This was a purchase that did not happen and we cannot make a refund when nothing was collected.  Mr. B[redacted], however, stated they could offer a $20 VIP Certificate that can be used toward a future purchase of another hitch or toward a rental on the many products and services U-Haul has to offer.    Along with our basic truck and trailer rentals, we rent pick-up trucks and cargo vans.  We rent towing equipment, storage units, steam cleaners and garden equipment.  We sell permanent hitches, boxes, packing supplies and propane in addition to many other items.   Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.   Sincerely, Maria P[redacted] Executive Assistant U-Haul International

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.Thank you for taking the time to see this through. Hopefully the location in the complaint will receive full training for future cases and the amount of negative reviews on [redacted] will go up. If everyone at Uhaul has the same attitude and action follow-up as you, I am sure the amount of positive reviews will grow and I'll be more likely to shop with Uhaul again. I'll be monitoring the latest reviews before shopping with Uhaul again. Thank you, again.

Regards,[redacted]

To Whom It May Concern, 
My name is [redacted] the cousin of [redacted] I never had a conversation with Mr. R[redacted] about them not being responsible for me handing the keys over to a stranger. I handed the keys to someone whom I thought was an employee, and so did a customer behind me. I did although have a conversation with Mr. R[redacted] about my debit card being charged $500.00, when we spoke about the charge I informed him I needed to know exactly what I was being charged for. He told me that it was because he could not contact the person ([redacted]) on the contract for 2 or 3 days, I then asked why I was not contacted because my number was also on the contract as a secondary contact, he then told me it must have been an oversight. And then my cousin ([redacted]) received an itemized list of charges and no where on there is anything saying that I was charged $500.00 for them not being able to contact me.

May 30, 2014

Revdex.com ID#: [redacted]

U-Haul Ref#: [redacted]

Thank you for your concern for our customer Mr. [redacted].

[redacted], our Executive Assistant for our Coastal South Carolina regional office, followed up on the...

information Mr. [redacted] provided. He informed our office an email had been sent to Mr. [redacted] by our U-Haul Center GM advising him nothing additional was owed including the 13 days or any late fees.

Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.

Sincerely,

Executive Assistant

U-Haul International

May 28, 2015

Revdex.com ID#: [redacted]

U-Haul Ref#: [redacted]

Thank you for your concern for our customers [redacted] and [redacted].

We contacted [redacted]ers and were advised that both service requests were cancelled and a...

refund for $225.95 was issued to Mr. and Ms. [redacted].

Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.

Sincerely,

Executive Assistant

U-Haul International

Thank you for your concern for our customer Ms. [redacted].

[redacted], our Executive Assistant for our Western Quebec Regional Office, followed up on the information Ms. [redacted] provided. He informed our office he corresponded with Ms....

[redacted] by email and advised her of a refund for $199 as an adjustment on their rental due to the inconvenience they experienced.

Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.

Sincerely,

Executive Assistant

U-Haul International

August 12, 2014

Revdex.com # [redacted] U-Haul Ref# [redacted] Thank you for your concern for our customer [redacted]. [redacted] the Area Field Manager over the [redacted] dealer spoke to Ms. Litle on 8/6. [redacted] informed [redacted] he would refund $75.00 to her [redacted] card because of her difficult...

experience with her rental.

Our customer are very important to us and we regret to hear of situations that cause problems for them.

Thank you for bringing this matter to our attention and allowing us to offer a response.

Sincerely,

Executive Assistant

U-haul International

January 8, 2015

Revdex.com ID#: [redacted]

U-Haul Ref#: [redacted]

Thank you for your concern for our customer [redacted].

[redacted], our President for our [redacted] Office followed up on the information [redacted] provided and asked that we relay his apology for the disatisfaction [redacted]...

experienced. He also asked that we relay his following message to [redacted]:

Dear [redacted], I received a copy of your correspondence to the Revdex.com. I'm sorry you are unhappy with U-Haul at this time. We value our customers and strive to always provide good service. I looked into the situation you wrote about. Here's what I found: Your rent was due on Dec 15th. A week earlier, on Dec 8th, we sent you an email reminding you of the due date and amount due. When the rent remained unpaid on Dec 19th, we emailed you a late notice and sent out a paper copy via [redacted]. We had not heard from you, so on Dec 21st, we attempted phone contact. Your agreement with us requires you to pay your rent on time, each month. Your due date is always the 15th. When you moved in, we asked you for an Alternate Contact person in the event we were unable to reach you and needed to. You provided us with the name and number for [redacted]. She was contacted and asked to let you know that your rent was now overdue and we needed payment or contact from you. This is our standard procedure when we are attempting to collect late rent. When I looked up your payment history I saw that you have been late several times since you moved in. In fact, you missed your October payment completely this year. We understand that things happen, but like any business we depend on our customers making timely rent payments, and/or contacting us if they are going to be late to see what arrangements may be made. There is no refund due to you and no free rental months coming. The rent on your units is now paid until January 15th. Our contract is month-to month and you are expected to make payment on or before that date if you want to remain in our Storage. We offer auto-pay on credit and debit cards and electronic check options to help make paying rent easier for you. Please contact the Manager, [redacted] at [redacted] with any questions or if you want to take advantage of these convenient options. Thank You. [redacted], President U-Haul Co. of [redacted]

Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.

Sincerely,

Executive Assistant

U-Haul International

May 27, 2016   Revdex.com ID#:...

[redacted] U-Haul Ref#: [redacted]   Thank you for your concern for our customer Mr. [redacted].   James M[redacted], our Executive Assistant for our Pittsburgh Regional Office, followed up on the information Mr. [redacted] provided.  He informed our office they attempted to speak to Mr. [redacted] to offer a personal apology but the call went to his voicemail.  A message was left explaining a refund for the $50 Reservation Guarantee Fee along with a call back number.  Mr. M[redacted] assured our office appropriate action to correct future interactions will be taken with the employee involved.  The refund should post on Mr. [redacted]’s next credit card statement.   Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.   Sincerely, Maria P[redacted] Executive Assistant U-Haul International

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

Regards,

I have spoken to 3 different people; 3 different phone numbers and now waiting to hear from the 3rd person now.  I spoke with [redacted] (from Uhaul [redacted]) on Tuesday, the 11th and he wanted to get the car fixed, I told him it had to be fixed at the time the dealership had it for safety reasons and a warning from a State Trooper for no lights.  I also informed him that we had all the proper documents to prove it was UHaul's errors that caused the faulty wiring, then I was given the following information:

To Contact their Insurance Company

Republic Western

My wife [redacted] tried that # only to be given another # ###-###-#### spoke with Emily and was given another name and # of the following:

###-###-####

Claim # [redacted]

I [redacted] called twice and left messages, no response.  At this point I feel we are getting the run around and all I am asking for my husband and I is what is right.  The return of the $315 (see attache proof) that we had to put out to get fixed.

Thank you again for any assistance you can give us.

[redacted] and [redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,[redacted] Clarification:  Will Pursue Damages outside the Revdex.com Channel Thanks!