U-Haul International, Inc.

September 11, 2014

Revdex.com ID#: [redacted]

U-Haul Ref#: [redacted]

Thank you for your concern for our customers Mr. and Mrs. [redacted].

[redacted], our Executive Assistant for our Northern...

Louisiana Regional Office, followed up on the information Mrs. [redacted] provided. She informed our office refunds for $80 and the $48.29 Promissory Note payment were issued back to Mr. and Mrs. [redacted]’s Visa account. The refunds should post on their next credit card statement.

Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.

Sincerely,

Executive Assistant

U-Haul International

December 5, 2015Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your concern for our customer Mr. [redacted].Sherry N[redacted] our GM for our U-Haul Moving and Storage of [redacted], followed up on the information Mr. [redacted] provided.  She informed our office she has...

left several messages for Mr. [redacted] requesting a return call.  She explained Mr. [redacted] declined Safemove and had relayed he would be removing the Tow Dolly to load the truck.  Ms. N[redacted] advised our office the Tow Dolly was hooked up properly before Mr. [redacted] left the U-Haul lot and he never contacted them with any issues he had or damage to his vehicle.  If he has other concerns he can contact Ms. N[redacted]Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,Maria P[redacted]Executive AssistantU-Haul International

June 25, 2015

Revdex.com ID#: [redacted]

U-Haul Ref#: [redacted]

Thank you for your concern for our customer Ms. [redacted].

[redacted], our Storage Coordinator for our North Shore Chicago Regional Office, followed up on the...

information Ms. [redacted] provided. She informed our office she will be in contact with Ms. [redacted] to advise her of a refund for the requested amount of $1,252.

Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.

Sincerely,

Executive Assistant

U-Haul International

February 12, 2016   Revdex.com ID#: [redacted] U-Haul Ref#: [redacted]   Thank you for...

your concern for our customers Stacy [redacted] and Allison Pecora, whose name is listed on the rental agreement.   Darrell S[redacted], our Gm for our U-Haul Moving and Storage of Salisbury, followed up on the information Ms. [redacted] provided.  He informed our office a refund of the shipping contract has been issued to Ms. [redacted]  The refund for $1734 should post on their next [redacted] credit card statement.   Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.   Sincerely, Maria P[redacted] Executive Assistant U-Haul International

April 10, 2014

Revdex.com ID#: [redacted]

U-Haul Ref#: [redacted]

Thank you for your continued concern for our customer Mr. [redacted].

[redacted], our Executive Assistant for our New Hampshire and Maine regional office, informed our office she sent Mr. [redacted] an email advising him of a refund for $50 as requested back to his Visa account. The refund should post on his next credit card statement.

We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response.

Sincerely,

Executive Assistant

U-Haul International

May 12, 2014

Revdex.com ID#: 10015485

U-Haul Ref#: 555732

Thank you for your concern for our customers Mr. and Mrs. Newkirk.

Frank Grau, our President for our Fort Lauderdale regional office, followed up on the information Mr....

Newkirk provided. Please be advised that the condo complex had the U-Haul truck Mr. Newkirk rented, towed/impounded. U-Haul did not have the truck towed or impounded. We did, however, retrieve the truck from impound and had to pay for the tow and impound fees in the amount of $620. When the truck was picked up we found there was no lock on the back. We placed a lock on the truck to secure their goods. Mr. Grau will contact Mr. Newkirk, if not already, to advise him to come and get their belongings with no charge. U-Haul will retain its right to pursue Mr. Newkirk for any and all due and outstanding amounts. Mr. Grau also followed up on the information Mr. Newkirk provided regarding U-Haul personnel to ensure our customers are receiving the quality of service they have come to expect and deserve from U-Haul.

Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.

Sincerely,

Maria Palmisano

Executive Assistant

U-Haul International

September 23, 2016  

size="3">Revdex.com ID#: [redacted] U-Haul Ref#: [redacted]   Thank you for your concern for our customer Mr. [redacted].   Patricia P[redacted], our Executive Assistant for our West Sacramento Regional Office, followed up on the information Mr. [redacted] provided and sent him the following email in response: Dear Ms. [redacted]: I'm sorry to hear about the issue you have encountered recently in trying to rent a truck. If you can just send me the email from the Bank, I can use this as proof of your lost/stolen identity. I will contact my "Collections" department and ask the Promissory note to be forgiven as well as removing your name from our "e-alert" system. I will keep you informed when this has been taken care of. Due to it's age, it may take a week or so. Feel free to contact me if you have any questions.   Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.   Sincerely, Maria P[redacted] Executive Assistant U-Haul International

October 15, 2015Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your concern for our customer Mr. [redacted].[redacted], our GM for our U-Haul of Lawrence, followed up on the information Mr. [redacted] provided.  He informed our office he left a message for Mr. [redacted] on...

October 10th as well as sent him an email requesting a return call.  As of today Mr. [redacted] has not heard back.  In case Mr. [redacted] replaced Mr. [redacted]’s telephone number, he can be reached at ###-###-####.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,[redacted]Executive AssistantU-Haul International

November 7, 2014

Revdex.com ID#: [redacted]

U-Haul Ref#: [redacted]

Thank you for your concern for our customer Mr. [redacted].

[redacted], our Executive Assistant for our Tidwater Regional Office located in Portsmouth, VA,...

followed up on the information Mr. [redacted] provided and sent him the following email in response:

Dear Mr. [redacted], Our office received your objection from the Revdex.com regarding your recent rental from our company. Please accept our apology that we were unable to fill your reservation with the size of equipment you requested. It is unfortunate that a previous customer did not return equipment as scheduled, but that was out of our control and we did our best to find the best equipment available to meet your needs. I issued our $50 Reservation Guarantee to the credit card that was used when making the reservation and we sincerely apologize for any inconvenience this has caused. In addition, I have issued a $40 VIP coupon that you can use for propane, storage, boxes, etc at any of our U-Haul moving locations. You should receive emails reflecting the credit issued and the VIP coupon. Thank you for giving us the opportunity to review and address your concerns. Sincerely, [redacted] Executive Assistant

Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.

Sincerely,

Executive Assistant

U-Haul International

November 17, 2014

Revdex.com ID#: [redacted]

U-Haul Ref#: [redacted]

Thank you for your continued concern for our customer Mr. [redacted].

[redacted], our Field Manager for our Tidewater Regional Office, reviewed the recent comments from Mr. [redacted]. He informed our office he left a message for Mr. [redacted] requesting a call back in order to address his concerns. He relayed the VIP Certificate is still valid. He hopes to hear back from Mr. [redacted] soon.

We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response.

Sincerely,

Executive Assistant

U-Haul International

August 17, 2016   Revdex.com ID#: [redacted] U-Haul Ref#: [redacted]   Thank you for your concern for our customers Mr. and Mrs. [redacted].   Kevin N[redacted], our President for our Missouri Regional Office, followed up on the information Mr. [redacted] provided.  He informed our office he assured Mr. [redacted] U-Haul does not patch tires on our equipment and he was sorry he incurred a flat tire during his move.  We sent roadside assistance out to his family to change the tire on the truck and they was able to complete their move.  Due to the flat tire incident and the inconvenience Mr. [redacted] and his family experienced, a refund for $40 was issued back to his Discover Card account as an adjustment.  The refund should post on his next credit card statement.   Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.   Sincerely, Maria P[redacted] Executive Assistant U-Haul International

June 1, 2015Revdex.com ID#: [redacted]

U-Haul Ref#: [redacted]

Thank you for your concern for our customers [redacted] and [redacted], whose name is on the actual rental agreement.

Steve C[redacted], our Executive Assistant for our [redacted] Regional Office, followed up on the information Ms. [redacted]...

provided. He informed our office a refund for the $50 Reservation Guarantee Fee was issued back the credit card listed on the rental agreement. The refund should post on their next credit card statement.

Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.

Sincerely,

Maria P[redacted]

Executive Assistant

U-Haul International

March 21, 2014

Revdex.com ID#: [redacted]

U-Haul Ref#: [redacted]

Thank you for your concern for our customer Ms. [redacted].

[redacted], Senior Staff for our Brooklyn, Queens, Staten Island...

regional office, followed up on the information Ms. [redacted] provided. She informed our office she spoke to Ms. [redacted] and offered her apology for the inconvenience she experienced. She addressed her concerns and explained that what was on her printable version of her online reservation was exactly what she had ordered. She also explained the price she agreed to for shipping the U-Box is not inclusive of the price of the U-Box and insurance. Ms. [redacted] offered to send Ms. [redacted] a $50 VIP Certificate that can be used toward a future purchase or rental on the many products and services U-Haul has to offer. Ms. [redacted] requested a full refund, which is not warranted and will not be issued.

Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.

Sincerely,

Executive Assistant

U-Haul International

September 23, 2014

Revdex.com ID#: [redacted]

U-Haul Ref#: [redacted]

Thank you for your concern for our customer Ms. [redacted].

[redacted], Senior Staff for our South Eastern Wisconsin...

Regional Office, followed up on the information Ms. [redacted] provided. She informed our office the hitch pin came out in Tennessee and was also fixed in Tennessee. Ms. [redacted] drove 600 miles then insisted she be able to return in Wisconsin after she was done using the trailer. Ms. [redacted] explained there are no issues with the trailer and in fact has continued to be rented without incident. Ms. [redacted] has been advised a refund will not be issued.

Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.

Sincerely,

Executive Assistant

U-Haul International

December 17, 2015Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your continued concern for our customer Mr[redacted]Paul B[redacted] our Executive Assistant for our Northern Arizona Regional Office, reviewed Mr. [redacted]’s recent comments to your office.  He informed our office our Area Field Manager, Nicholas Terp, contacted Mr. [redacted] again and explained our reservation guarantee policy.  The reservation was for pick up in a remote area during a busy time of the summer when most of our equipment was on the road.  There were two reservations for our 26-foot truck with only one in the area.  One reservation was made over a month prior to Mr. [redacted]’s reservation, which was made one week prior to his moving date.  Mr. [redacted] was offered options.  One was to take a 20-foot truck and a 12-foot trailer.  The other was to travel to an alternate pick up location to secure a 26-foot truck.  Mr. [redacted] agreed to take the truck and trailer combo.  Mr. B[redacted] relayed Mr. [redacted] was clearly due the $50 Reservation Guarantee Fee and was in fact issued the refund.  He also mentioned Mr. [redacted] accepted our substitute offer and completed his move.  No further refund will be issued.  We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry.  Thank you for bringing this matter to our attention and allowing us to offer another response.Sincerely,Maria P[redacted]Executive AssistantU-Haul International

August 19, 2014Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your concern for our customer [redacted].[redacted], our GM for our U-Haul at 4th Ave. Center in [redacted], followed up on the information [redacted] provided. He informed our office he left a message for...

[redacted]l advising her of a refund for the $50 Reservation Guarantee Fee for the inconvenience she experienced. The refund was issued back to [redacted] account and should post on her next credit card statement.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,[redacted]Executive AssistantU-Haul International

July 1, 2015Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for forwarding Emory [redacted]’s concerns to our office for review.Please be advised that the storage location involved is not owned by U-Haul. This location does rent U-Haul trucks and trailer but the storage part of the business...

is not U-Haul. Please refer Mr. [redacted]’s concerns to [redacted] for resolution.Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,[redacted]Executive AssistantU-Haul International

August 4, 2014

Revdex.com ID#: [redacted]

U-Haul Ref#: [redacted]

Thank you for your concern for our customer Ms. [redacted].

[redacted] our Executive Assistant for our New Hampshire and...

Maine Regional Office, followed up on the information Ms. [redacted] provided. She informed our office she left a message for Ms. [redacted] requesting a call back. At this time she feels the only refund that is due back is $284 for the trailer and $108 for the Safetow Protection. Both refunds were issued back to Ms. [redacted]’s [redacted] account and should post on her next credit card statement.

Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.

Sincerely,

Executive Assistant

U-Haul International

July 17, 2014

Revdex.com ID#: [redacted]

U-Haul Ref#: [redacted]

Thank you for your concern for our customer Mr. [redacted].

[redacted], our Field Manager for our [redacted] regional office, followed...

up on the information Mr. ** provided. He informed our office he was not able to leave a message for Mr. [redacted] due to his voice mail not being set up, but he did issue a refund for $50 to Mr. [redacted] as requested. Mr. [redacted] should receive the check within the next 10 business days.

Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.

Sincerely,

Executive Assistant

U-Haul International

January 26, 2015Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your concern for our customer [redacted], our Executive Assistant for our [redacted] Regional Office, followed up on the information [redacted] provided. He informed our office he spoke to...

[redacted] and advised her of a refund for $50 that was issued back to her credit card that was used for her deposit as well as an additional $50 refund issued to the credit card used for her rental. Both refunds should post on her next credit card statement.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,[redacted]Executive AssistantU-Haul International