U-Haul International, Inc. Reviews (6748)
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U-Haul International, Inc. Rating
Description: Truck Rent & Lease, Storage Units - Household & Commercial, Storage Units - Portable, Moving Assistance - Packing, Unpacking, Organizing, Gas - Propane, Truck Equipment & Parts, Packaging Service, Trailer Hitches
Address: 2701 N. Reynolds Road, Toledo, Ohio, United States, 43615
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November 2, 2015Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your continued concern for our customer Ms. [redacted].[redacted], our President for our Fort Lauderdale Regional Office, reviewed Ms. [redacted]’s recent comments. He advised our office [redacted] Insurance Company did a thorough investigation by conducting a light test and found no holes in the truck. He stands by their decision to deny Ms. [redacted]’s claim.We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response.Sincerely,[redacted]Executive AssistantU-Haul International
Dear Revdex.com,
Uhaul finally refunded my credit card with the $1957 they had double charged to my credit card, and they gave me the $150 which corresponded for them being 3 days late with my move ($50 per day), as the moving contract guaranteed.
I am still being charged almost $200 from my bank because of my credit card overdrawn when they double charged me for the move. I have a limit of $2000 and you can understand that a double charge of $1957 setted me way over that amount.
I am not going to be paying for their negligence. What they did had financial repercussions for me, since it happened at the end-beginning of the month (they took my money from july 28th to august 10th), and just moving to a new place where I had to pay rent, food and others, and not being able to use my credit card for that, had to contact my family to get money while waiting for my 1st paycheck. I am really aggravated and they don't seem to understand the seriousness of their actions.
Best regards,
The reason I am not satisfied with the response is because I took insurance and paid for insurance via uhaul in order to protect my furniture, and now nobody is claiming responsible. They took more money than a normal moving company AND all the furniture was damaged in the process of being moved in the UBOXES. I have attached photos regarding how my furniture arrived. Why did I pay for insurance... they just steal money! I attached a few photos for you to see how everything arrived...If you feel like this is okay for people to go through, I would like to know. The least they can do is refund the money for the move in order to compensate for this issue...
Regards,
March 8, 2016 Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Mr. [redacted]. Frank Smith, our Executive Assistant for our Western Michigan Regional Office,...
followed up on the information Mr. [redacted] provided. He informed our office both him and our President for our Western Michigan Regional Office spoke to Mr. [redacted] regarding his concerns and offered him an apology and 20% off the installation as an adjustment. Our GM of our U-Haul Center mentioned time ran over on the installation because of the rusted bolts on Mr. [redacted]’s vehicle. Mr. [redacted] left our Center before we could replace the bolts. We gave Mr. [redacted] an option to go to another U-Haul location because he didn’t want to go back to the Jolly and Cedar store, however, Mr. [redacted] declined. Mr. Smith also told Mr. [redacted] he would have a CSR from another location call him and set up a time to have the installation completed. Mr. [redacted] relayed he wanted a full refund. Mr. Smith is still offering a 20% discount if Mr. [redacted] would like to return to the Jolly and Cedar location and have the installation completed or he can have the hitch completely removed for 100% refund. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely, Maria P[redacted] Executive Assistant U-Haul International
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
Nothing has been mentioned as to how U Haul intends to adequately ensure unsafe trucks are allowed on the road. Further, I consider the $160 discounted price compensation for my time and travel to pick up a safe truck at a second store.
Thank you for your concern for our customer Mr. [redacted].[redacted], our Area Field Manager for our [redacted] Regional Office, followed up on the information Mr. [redacted] provided. He explained Mr. [redacted] misunderstood the rental agreement. He signed a rental for in-town use but...
took the truck one-way. In the interest of customer good faith, a refund for the extra charges in the amount of $267.27 were issued back to Mr. [redacted]’ [redacted] account. The refund should post on his next credit card statement.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,[redacted]Executive AssistantU-Haul International
July 29, 2016 Revdex.com ID#:...
[redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Ms. [redacted]. Kim J[redacted], our GM for our U-Haul Moving and Storage at Taunton Rd., followed up on the information Ms. [redacted] provided and relayed Ms. [redacted] was contacted and issued a refund for the inconvenience we caused. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely, Maria P[redacted] Executive Assistant U-Haul International
August 25, 2015
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your concern for our customer Mr. [redacted].
[redacted], our Executive Assistant for our Baltimore Regional Office, followed up on the...
information Mr. [redacted] provided. She advised our office she found Mr. [redacted] changed his reservation on line and scheduled it. She spoke to our GM at or U-Haul Moving and Storage of Frederick, MD and was told his location never spoke to Mr. [redacted] because they found the telephone number listed for him to be wrong. Even if our GM had spoken to Mr. [redacted] he would have made the change to the reservation in his computer but in this case, Mr. [redacted] changed and scheduled his reservation on line. Our GM attempted to reach Mr. [redacted] again but was unsuccessful. Ms. [redacted] relayed she found no reason that Mr. [redacted] would be warranted a refund for the $50 Reservation Guarantee Fee.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
Executive Assistant
U-Haul International
October 29, 2015Revdex.com ID# [redacted]U-Haul Ref#: [redacted]Thank you for your continued concern for our customer Mr. [redacted], our GM for our U-Haul Moving and Storage of Dartmouth, reviewed Mr. [redacted]’s recent comments to your office. She relayed a refund for the fuel fee in the amount of $10.44 was issued today. Mr. [redacted] should receive the check within the next 10 business days.We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response.Sincerely,[redacted]Executive AssistantU-Haul International
August 23, 2016 Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your continued concern for our customer Ms. [redacted]. Cliff N[redacted], our Assistant GM for our U-Haul Moving and Storage at Taunton Rd., reviewed Ms. [redacted]’s recent comments. He informed our office he spoke to Ms. [redacted] and discussed her concerns. He offered his apology and was able to reach an amicable agreement of clearing her bill for the hitch installation. A refund for $284.24 was issued and Ms. [redacted] relayed her satisfaction for the resolution. We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response. Sincerely, Maria P[redacted] Executive Assistant U-Haul International
December 16, 2014
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your concern for our customer Mr. [redacted].
[redacted], our Executive Assistant for our South Carolina Regional Office, followed up on the...
information Mr. [redacted] provided. He informed our office Mr. [redacted] was contacted and advised of a refund for $162.01 as an adjustment on his rental. The refund was issued back to his Visa account and should post on his next credit card statement.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
Executive Assistant
U-Haul International
September 5, 2014
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your concern for our customer Ms. [redacted].
[redacted], our Field Manager for our Knoxville Regional Office, followed up on the information Ms. [redacted] provided and sent her the following email in response:
[redacted], I appreciate your feedback. The picture of the fuel gauge that the location took does show the fuel at 1/2. As a good faith gesture I will issue you the credit for $20.00. Hope this helps. Regards, [redacted]
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
Executive Assistant
U-Haul International
October 13, 2015Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your continued concern for our customer Ms. [redacted]. [redacted], our Field Manager for our East Bay Regional Office located in Oakland, reviewed Ms. [redacted]’s recent comments to your office. He informed our office he has been in contact with Ms. [redacted] and is currently working on reaching a resolution.We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response.Sincerely,[redacted]Executive AssistantU-Haul International
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,[redacted]
September 10, 2014
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your continued concern for our customer Ms. [redacted].
[redacted], our Executive Assistant for our Northwest Colorado and Wyoming Regional Office, reviewed the recent comments Ms. [redacted] relayed to your office and sent her the following email in response:
Good morning [redacted], I spoken with the Market Company President and he authorized a refund in the amount of 250.00 dollars for reimbursement of the steam cleaning fee and also the two motel fees, the balance was applied back on the credit card utilized for this reservation (card ending in [redacted]). After reviewing the account your U-Boxes where shipped and received in the quoted time frame, therefore there will be no refund on the shipping fee. Sorry for delay in responding and I also apologize for the any inconvience.
We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response.
Sincerely,
Executive Assistant
U-Haul International
Thank you for your concern for our customer Ms. [redacted], Senior Staff for the [redacted] regional office, followed up on the information Ms. [redacted] provided. She informed our office she sent Ms. [redacted] an email explaining her estimated rental charges came to $37.04, which...
included a calculated mileage use of 20 miles. The actual mileage used was 45 miles. Total rental charges included $19.95 for the Cargo Van, $26.55 for the mileage, $1 for the Environmental Fee, $6.22 Tax = $53.72 - $37.04 previously collected = $16.68 balance. When we tried to collect the balance on the credit card on file, it was declined. The balance was put on a Promissory Note and sent for collection. Our Collections Department set up a collection account and applied the $30 collection fee. Ms. [redacted] explained we were able to charge only $29.30 to the credit card on December 26th, leaving a new balance of $17.38. Any further questions or payments can be directed to our Collections Department at ###-###-#### on Account#[redacted].Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,[redacted]Executive AssistantU-Haul International
June 25, 2014
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your continued concern for our customer Ms. [redacted].
[redacted], a Customer Service Manager for U-Haul International, reviewed the information Ms. [redacted] recently provided. He relayed he found the same results as previously explained in the email to Ms. [redacted] by [redacted] on June 16th. Mr. [redacted] added that no refunds will be issued. Ms. [redacted] declined the alternate drop off, which would have been $383.00.
We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response.
Sincerely,
Executive Assistant
U-Haul International
June 3, 2015
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your concern for our customer Mr. [redacted].
[redacted], our Area Field Manager for our East Houston Regional Office, followed up on the information Mr....
[redacted] provided. He informed our office he spoke to Mr. [redacted] and addressed his concerns. He explained the truck went through a full inspection, including the suspension, before and after Mr. [redacted]’s rental. There were also several rentals on the same truck Mr. [redacted] rented in the past 30 days without incident and no reports indicating a faulty truck suspension. Mr. [redacted] relayed a refund could not be issued.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
Executive Assistant
U-Haul International
I have reviewed the offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
December 19, 2013
0in; text-align: justify;">Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your concern for our customer [redacted].
[redacted] the Executive Assistant in our [redacted] Regional Office advised us Ms. [redacted] was contacted yesterday morning by [redacted]. Mr. [redacted] informed Ms. [redacted] the hitch problem will be fixed by the Carlisle, PA Center and paid for by the Hazelwood, MO Center.
Our customers are very important to us and we regret to hear of situations that cause problems for them.. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
Executive Assistant
U-haul International