U-Haul International, Inc. Reviews (6748)
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U-Haul International, Inc. Rating
Description: Truck Rent & Lease, Storage Units - Household & Commercial, Storage Units - Portable, Moving Assistance - Packing, Unpacking, Organizing, Gas - Propane, Truck Equipment & Parts, Packaging Service, Trailer Hitches
Address: 2701 N. Reynolds Road, Toledo, Ohio, United States, 43615
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July 22, 2015
Revdex.com ID#:[redacted]
U-Haul Ref#: [redacted]
Thank you for your concern for our customer Mr. [redacted], our Executive Assistant for our [redacted] Regional Office, followed up on the information Mr....
[redacted] provided. He informed our office he spoke to Mr. [redacted] on or about July 17th and revealed the evidence to him with pictures of the damage. Mr. [redacted] did not dispute the damage but requested a U-Haul representative review the damage with him or a relative so he could understand what he was being charged. Mr. [redacted] offered a walk around for him with our shop manager so they could go over the details of the repairs needed. Mr. [redacted] then contacted our office again to explain Mr. [redacted]’s representatives met with our shop manager who showed them fine details of what would need to be done to get our U-Haul truck rental worthy and back on the road. Mr. [redacted]’s representatives took some pictures and understood the extensive damage that was done during Mr. [redacted]’s rental.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
Executive Assistant
U-Haul International
April 21, 2014
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your concern for our customer Mr. [redacted].
[redacted], our Area Field Manager for our Brooklyn/Queens/Staten...
Island regional office, followed up on the information Mr. [redacted] provided. He informed our office he contacted Mr. [redacted] and discussed his concerns. He offered his apology for the inconvenience he experienced and advised him of a refund for the extra day charge of $33.81 although his rental did go into another rental period. The refund should post on his next [redacted] credit card statement. The VIP Certificate that was previously offered was not issued since Mr. [redacted] had declined it. The citation issued on the truck was mailed directly to the U-Haul Company since the truck is registered to U-Haul. While researching the ticket, it was found the truck in question was in Mr. [redacted]’s possession at the time of the ticket, thereby making Mr. [redacted] responsible for the fine.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
Executive Assistant
U-Haul International
August 17, 2016 Revdex.com...
ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Ms. B[redacted]. Amanda Ki[redacted], our President for our Metro DC Regional Office, followed up on the information Ms. B[redacted] provided. She informed our office she was going to keep the storage rate for Ms. B[redacted] storage unit the same. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely, Maria P[redacted] Executive Assistant U-Haul International
October 3, 2016 Revdex.com...
ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Ms. [redacted]. Will P[redacted], our Executive Assistant for our Boston Regional Office, followed up on the information Ms. [redacted] provided. He informed our office he spoke to Ms. [redacted] and discussed her concerns. He relayed Ms. [redacted] has not been able to take her belongings out of her U-Boxes because she hasn’t paid for the shipping and Ms. [redacted] doesn’t feel she should be responsible for paying any portion of her bill. Mr. P[redacted] attempted to resolve her concerns by offering some type of adjustment, however, Ms. [redacted] will not accept anything unless she is left with a zero balance, which is something we cannot do. He was sorry he could not reach an amicable resolution. Ms. [redacted] stated she would be contacting an attorney. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely, Maria P[redacted] Executive Assistant U-Haul International
July 22, 2015
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your concern for our customer Ms. [redacted].
Our records indicate a refund for $126.51 was issued on July 8, 2015 back to her [redacted] account. The...
refund should post on her next credit card statement.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
Executive Assistant
U-Haul International
October 31, 2014
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your continued concern for our customer Mr. [redacted].
[redacted], our Executive Assistant for our New Hampshire and Maine Regional Office, reviewed Mr. [redacted]’s recent comments to your office and sent him another email in response:
Dear Mr. [redacted], My name is [redacted] and I am responding to your rebuttal letter to the Revdex.com. I have refunded your credit card for the hitch installation, for a total of $308.85. You may have already received an email receipt showing the refund. Thank you for allowing us the opportunity to work with you. I sincerely apologize that this experience has left you not wanting to use our organization in the future. Please keep the VIP certificate, you may need a propane tank or two filled in the future. Thank you, [redacted]
We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response.
Sincerely,
Executive Assistant
U-Haul International
May 6, 2015
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your concern for our customer Ms. [redacted].
[redacted], our Executive Assistant for our Jacksonville Regional Office, followed up on the information Ms. [redacted]...
provided. She informed our office our GM for our U-Haul Moving and Storage of South Jacksonville contacted Ms. [redacted] and explained our deposit procedure. Ms. [redacted] added that the deposit was collected at time of rental and the difference was refunded when the rental was completed.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
Executive Assistant
U-Haul International
April 11, 2014
Revdex.com ID#: 1[redacted]
U-Haul Ref#: [redacted]
Thank you for your concern for our customers Mr. and Mrs. [redacted].
[redacted], our Executive Assistant for our Mississippi regional office, followed up on the...
information Mr. and Mrs. [redacted] provided. She informed our office she spoke to Mr. [redacted] and addressed their concerns. Ms. [redacted] agreed to issue a refund for the locksmith charge once she has received the receipt.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
Executive Assistant
U-Haul International
April 9, 2014
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your concern for our customer Mr. [redacted].
[redacted], our Executive Assistant for our Mississippi regional office, followed up on the information Mr. [redacted]...
provided. She informed our office she sent him the following email:
Mr [redacted], It is with great concern and regret that we recieved you letter outlining the problem you had with your truck and trailer reservation. First and foremost, on behalf of UHAUL Co of Mississippi, I would like to personally apologize for your inconveniences. I have researched your reservation and I do show that you indeed are entitle to the $50.00 Reservation Guarantee. I will credit your card and you should see the money in 3 to 5 working days. We valule our customers and ask that you continue to provide feedback about services you receive from our company. If you have any further questions or concerns please contact me personally at ###-###-#### Thank you, [redacted] Uhaul Co of Mississippi Executive Assistance
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
Executive Assistant
U-Haul International
July 26, 2016 Revdex.com ID#:...
[redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Mr. [redacted]. Ken Vadnais, our President for our Arkansas Regional Office, followed up on the information Mr. [redacted] provided. Please be advised this dealer with the employee in question is an independent businessman but also rents U-Haul trucks and trailers from his lot. Mr. Vadnais assured our office the issue regarding the rude behavior from the employee at the U-Haul dealership was addressed and corrective action was taken to ensure our customers are receiving the quality of service they have come to expect and deserve from U-Haul. He also mentioned the rental charges are valid. Mr. [redacted] was charged for the time he had the truck and the miles traveled with the U-Haul truck, therefore, a refund for the rental will not be issued. As we value Mr. [redacted] as a customer, we sent him a $250 VIP Certificate that can be used toward a future purchase or rental on the many products and services U-Haul has to offer. Mr. Vadnais asked that his cell phone number be provided to Mr. [redacted], which is ###-###-####. Mr. [redacted] can contact Mr. Vadnais when he needs to make a move and Mr. Vadnais will ensure he receives the best rate possible. The Certificate was sent to Mr. [redacted]’s email address and is valid for two years. Along with our basic truck and trailer rentals, we rent pick-up trucks and cargo vans. We rent towing equipment, storage units, steam cleaners and garden equipment. We sell permanent hitches, boxes, packing supplies and propane in addition to many other items. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely, Maria Pa[redacted] Executive Assistant U-Haul International
November 9, 2016 Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your...
concern for our customer Mr. Rini. Dan L[redacted], our Area Field Manager for our Eastern Florida Regional Office, followed up on the information Mr. [redacted] provided. He informed or office he spoke to Mr. [redacted] and asked if there was something new he needed to be aware of since he felt he had resolved Mr. Rini’s concerns in their conversation they had on October 26, 2016. Mr. [redacted] relayed his satisfaction with the resolution and he would withdraw his complaint with your office. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely, Maria P[redacted] Executive Assistant U-Haul International
June 23, 2014
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your concern for our customer Mr. [redacted].
Our Credit Card Processing Department reviewed the information...
Mr. [redacted] provided and relayed that a charge for $230.01 was applied to Mr. [redacted]’s credit card and then a refund for the same amount was also issued to the same card on June 14th. Both transactions will post on his next credit card statement.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
Executive Assistant
U-Haul International
June 1, 2015
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your continued concern for our customer Mr. [redacted].
[redacted], our Executive Assistant for our Northern Minnesota Regional Office, followed up on the information Mr. [redacted] provided and sent him the following email in response:
Mr. & Mrs. [redacted], Your most recent communication regarding your rental has been forwarded to my attention for review and resolution. I understand your frustration and the inconvenience you experienced as a result of the [redacted] you hired canceling on the day of your move. I have reviewed your file and it appears that you have been refunded for your [redacted] expenses. In regard to your request for a refund of the truck rental itself, the truck was utilized to complete your move and therefore I have no basis to warrant a refund as you are requesting. I wish to thank you for contacting us and allowing us the opportunity to respond. Thank you, [redacted] U-Haul Co. of Northern MN
We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response.
Sincerely,
Executive Assistant
U-Haul International
February 15, 2015
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your concern for our customer Mr. [redacted].
[redacted], our GM for our U-Haul Moving and Storage at [redacted] in[redacted],**, followed up on...
the information Mr. [redacted] provided. She informed our office she left a message for Mr. [redacted] explaining if he wanted to do a settlement, the amount owing was $364.98. The amount will change on the settlement if he waits another month. Ms. [redacted] asked Mr. [redacted] to call back if he wished to take the settlement. Please be advised we do not take partial payments. Ms. [redacted] relayed that Mr. [redacted] did call back and agreed to come into our Center on February 21st to pay half of what he owes as settlement and then will vacate the storage unit within 24 hours.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
Executive Assistant
U-Haul International
I do not accept their apology and their response is garbage. I am sure [redacted] did not even type that response out and it was general response sent out to reply to all of the other complaints. I just wanted to bring it to Revdex.com's attention. I wasn't expecting U-Haul to do the right thing anyway. It is a very shady company and I will never use them again and I am not hesitating dragging the company through the mud going forward.
May 15, 2015
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your continued concern for our customer Mr. [redacted].
[redacted], our Executive Assistant for our Raleigh, NC Regional Office, reviewed Mr. [redacted]’s recent comments. She spoke to our GM who advised her he had contacted Mr. [redacted] to explain the wrong part was sent and the correct part has been ordered again. Mr. [redacted] will be contacted as soon as the part is received.
We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response.
Sincerely,
Executive Assistant
U-Haul International
May 22, 2015Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your concern for our customers [redacted] and [redacted], whose name is actually on the rental contract.[redacted], our Executive Assistant for our [redacted], OH Regional Office, followed up on the information Ms. [redacted] provided. She informed our office she issued a refund for $70 back to the [redacted] account listed on the rental contract. The refund should post on their next credit card statement.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,[redacted]Executive AssistantU-Haul International
November 5, 2014
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your concern for our customers [redacted] and [redacted] whose name actually appears on the rental agreement.
We contacted [redacted]...
and was advised Ms. [redacted] and/or Mr. [redacted] was sent an email requesting additional details. They show the moving job was completed on September 15th and the payment code was given to the service provider. If they are requesting an adjustment on their move, they will need to pursue with movinghelper directly and was provided information if the agent from [redacted] can assist.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
Executive Assistant
U-Haul International
August 19, 2014Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]
Thank you for your concern for our customer [redacted].[redacted], our Area Field Manager for our [redacted] Regional Office, followed up on the information [redacted] provided. He informed our office he spoke...
to [redacted] and addressed his concerns. He offered his apology for the problems he incurred with both the U-Haul truck and our employees involved and assured him this was not the normal way we wish to conduct business. [redacted] explained he was not charged for the rental and if there was anything else he could do to please call him back.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,[redacted]
Executive AssistantU-Haul International
March 3, 2014
Revdex.com ID#: [redacted]
U-Haul Ref#: [redacted]
Thank you for your concern for our customer Mr. [redacted].
[redacted] our Executive Assistant for our Jacksonville regional office,...
followed up on the information Mr. [redacted] provided. She explained as of 2012, the signed contract on file for Mr. [redacted] indicates he is only paying for the price of the room. We have since granted him extended hours, which will allow him access from 6am to 10pm.
Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.
Sincerely,
Executive Assistant
U-Haul International