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U-Haul International, Inc.

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Reviews U-Haul International, Inc.

U-Haul International, Inc. Reviews (6748)

Review: I was told that my storage unit would be sold on june 10,2015/also that the buyers had three days to return our personal papers and photos which would have been june 13,2015.I was told this by the general manager of this facility who was [redacted].In the meantime we did not get a call to come and pick these personal things so I called to speak to Mr [redacted] again at this point I was again told that the buyers had three days still no call so then we also had money coming back that I was told it was in the mail still nor here now it is june 30,2015. I have made several attempts to contact this person but he finally called and spoke to my aunt and informed her that we said nothing about getting our personal papers and we did do this I myself have worked in a business that serves people and we were trained how to speak the truth but I know that this manager has no manners and this is a shame for this business to be handled in this manner.Desired Settlement: DesiredSettlementID: Refund

I would like my personal papers and photos returned to me asap/and my refund sent out now,Thank you for your time in this matter.

Business

Response:

July 9, 2015Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your concern for our customer Mr. [redacted].[redacted], our Executive Assistant for our L[redacted] Office, followed up on the information Mr. [redacted] provided. She informed our office Mr. [redacted] was given an opportunity to obtain his personal paperwork before the auction but he did not know where in the unit it was. Ms. [redacted] did hear back from the auctioneer who was in touch with the person that bought the unit in question and relayed they did have items for Mr. [redacted]. Ms. [redacted] will be in contact with Mr. [redacted] when these items are brought back to U-Haul and when he can come to retrieve them.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,[redacted]Executive AssistantU-Haul International

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

I have never went through such a horrible experience with customer service in my life. The representatives at the Good Hope location in Milwaukee WI were very rude. They had the time of my appoint incorrect and also did not have the right tank of gas in the truck that was stated in the contract. After going back and forth with the representatives about the incorrect gas they were not willing to do anything to fix their mistake. I ended up paying $140 dollars for a truck that was extremely small and I had to put additional gas in just to make it to my destination. After I left the location very unhappy I called back to get the number and location of a corporate office and the rude representative would not give me that information. The next day I sent an email to the store manager [redacted] at that location and he was extremely rude as well. He was even more rude than the representatives at that location and that is no way for a store manager to act. He was very defensive in his response to my complaint and argued every aspect of my feelings on the situation. In no way, shape, or form was he a competent person to discuss my concerns with. I would not recommend this company nor location to anyone.

Review: I paid for a van rental for one day at the [redacted] U-Haul location in Connecticut on 2/4/2016. My charges were supposed to be for (1 day Rental, 1 day of Insurance on the Rental and mileage for that one day of the Rental). I discovered that I had been charged for 3 Days instead of 1 Day. When we immediately called to let the U-Haul rental location know of this error, the woman there said she hired a new person and that's where the mistake came from and that she would take care of it. There was no call back to me, no correction of the charge was done; I checked my bank account. This caused my account to be overdrawn and I incurred a $34 overdraft fee. I called the U-Haul rental location again, and spoke with a man, who said he would leave the message for the woman and that she will call us back when she gets in and gets the message. Still no call back from that U-Haul location. I had to call back again, and finally got to speak with the woman. She said she would have it taken care of. Again, she said she hired a new person. I explained that this mistake has now caused my account to have an overdraft fee of $34.00. She said she would call me back. Again, no call back later that day, no call back the next day either. NO call back at all from U-Haul up til today, from Feb. 5 - 11. My calling did not yield any results to get this excess charge reversed, and the overdraft charge caused by this excess charge. This matter has gone unresolved, and it's like the woman at the U-Haul could care less of the mistake that has caused me problems with my account. I then called the U-Haul main office, who said I would get a call back within 3 days. Since, the promises of 'call backs' seems to be the response, I decided to get more help instead of all these phone calls that I am making.Desired Settlement: I would like for U-Haul to refund the overdraft cost resulting from the overcharge of the van rental that should have been for 1 Day and not as charged for 3 Days.

Business

Response:

February 16, 2016 Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for customer Mr. [redacted] Our Eastern New York Regional Office followed up on the information Ms. [redacted] provided. I was informed a refund for $74.50 was issued back to their [redacted] account on February 13th along with an additional refund for $10.50 issued today. Both refunds should post on their next credit card statement. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely, Maria P[redacted] Executive Assistant U-Haul International

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: Rented Uhaul from Thursday through Monday. Returned Uhaul on Sunday CeCe D[redacted] was trying to issue refund of 79.65 asked to swipe original debit card to issue refund to. In the process of issuing refund messed up and debited account another 79.65. Called the clerk she was supposed to have her manager fix the problem Monday. Called Monday and he transferred me to the customer service department in Airizona to expedite both refunds. Customer service agent that I talked to Monday supposedly checked the second charge to see if it had been processed and was going to place stop payment on it and told me to call back and get refund authorization numbers. Second charge hard posted to my account Monday night. Called Uhaul today explained situation customer service agent was going to contact credit card department and hung up. Called back and talked to another agent explained the situation told me credit card department closed, she hung up. Called back to talk to a manager kept getting run around, showing no record I called on Monday. Can't get any answers and she hung up on me, still no answers as to when I will get both my refunds or the authorization numbers. Called a 4th time stories changed again. All agents were very rude and not competent. Still no refund, authorization numbers and no answers as to why or when I will get them.

Product_Or_Service: Uhaul trailer rental

Account_Number: [redacted]Desired Settlement: DesiredSettlementID: Refund

I would like both the refund returned and the additional charge refunded. I would also like a formal apology from the company for the terrible customer service. Additional training at the store on how to issue refunds and additional training to the customer service agents on how to deal with upset customers.

Business

Response:

November 29, 2015Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your concern for our customer Mr. [redacted].Johnny D[redacted], our GM for our U-Haul of Avondale, followed up on the information Mr. [redacted] provided. He informed our office proper refunds were issued back to Mr. [redacted]’s Master Card account and should post on his next credit card statement if not already. Please be assured the issue will be addressed with all involved to ensure our customers are receiving the quality of service they have come to expect and deserve from U-Haul. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,Maria P[redacted]Executive AssistantU-Haul International

Consumer

Response:

I have only received one refund. I'm still waiting for the second refund.

Business

Response:

December 7, 2015Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your continued concern for our customer Mr. [redacted].Peter R[redacted], our Executive Assistant for our Central Alabama Regional Office, reviewed Mr. [redacted]’s recent comments. He relayed our GM was processing the 2nd refund that did not transmit previously and asked that we relay his apology for the delay and inconvenience we may have caused. We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response.Sincerely,Maria P[redacted]Executive AssistantU-Haul International

Review: Reserved a 26 ft truck a week prior to moving. This was not provided. Had to find my own 17 ft at another location, yet still charged for 26 ft.

On Saturday, June 13, 2015, I went to Uhaul at [redacted]. I spoke with [redacted] about reserving a 26 ft truck for the following Saturday, one way from [redacted] to [redacted] (June 20, 2015). He quoted me a price of $356, not including tax or optional insurance. He gave me a confirmation #[redacted] (receipt #[redacted]). I was told someone would call the same day confirming the reservation and to give me the official pickup location. I told him I needed to pick up between 7 and 8 a.m. on Saturday, June 20. I never received a call on Saturday. No one called me Sunday. No one called me Monday. Concerned we would not have a vehicle for the move, I called Uhaul back on Tuesday to check the status of our request. It had been 4 days and no one had contacted me. I was told it would be checked out and I would receive a call back in 30 to 45 mins. Longer than 45 minutes later, [redacted] called advising me that they have until 6 p.m. on the night before pickup to confirm the reservations She told me she did see a 26 ft truck coming into [redacted], but that it was not guaranteed to be turned in or, if it was turned in, I was not guaranteed to have it. I received no other calls for the rest of the week and on Friday, I called Uhaul back and spoke to [redacted] or [redacted]. She told me there was a 26 ft truck for me in [redacted], ready to be picked up between 7 and 8 a.m. on Saturday, June 20, at the [redacted] location. I remember asking twice, verifying the pickup time and the location, and was told, "YES." After a 4 hour drive to [redacted], we arrived at the pickup location to find it closed. A sign stated it would not open until 10 a.m. At 10 a.m., it was still not open. After waiting 3.5 hours, we made the decision to check another Uhaul location ([redacted]) for availability. They had a 17 ft truck ready for our use. I called that Saturday (June 20) to the Uhaul office in [redacted] and stated my disappointment that everything they told me had been a lie. I did not receive a call the very day I made the reservation, as I was told I would. I was told someone would call the day before and confirm, and no one did. I was told I could pick the truck up between 7 and 8 a.m. at the [redacted] location and it was not provided. I discovered that the charges to my [redacted] card were for the $356, 26 ft truck instead of $285 for a 17 ft truck. When I turned the 17 ft truck back in on Sunday morning, June 21, I made them aware of the incorrect charges and was told that because it was a one-way rental in the computer, it could not be adjusted. This whole process with Uhaul has been a nightmare.Desired Settlement: I expect the charges applied to my [redacted] card be negated and the credit issued for all charges because of the lies, overcharges, and my time spent waiting at a closed Uhaul location and going to another location to obtain a vehicle to move.

Business

Response:

June 29, 2015

Revdex.com ID#: [redacted]

U-Haul Ref#: [redacted]

Thank you for your concern for our customer Mr. [redacted].

[redacted], our Executive Assistant for our [redacted] Regional Office, followed up on the information Mr. [redacted] provided. She informed our office she left a message for Mr. [redacted] to call her back but has not received a return call. She would like to advise him of a refund for the rental fee as well as the $50 Reservation Guarantee Fee. She hopes to hear back from him soon if not already.

Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.

Sincerely,

Executive Assistant

U-Haul International

Review: I rented a uhaul online for pick up at 11am on 10/10/2015 and arranged for pick up at a local mechanics shop who rents uhauls. Upon arrival, I waited a very long time for the shop manager to deal with other customers, after it was finally my turn some 45 minutes later (for two customers ahead of me) a guy walked in the shop and the manager just stopped dealing with me and started talking to him for awhile just general conversation nothing urgent. So after over an hour of waiting I was given the details I needed to be on my way and told to remember to fill it all the way up before returning it or I would be charged 4.00 a gallon. I returned the uhaul later that day after driving it a total of 18 miles and when I stopped at the gas station I "filled it all the way up" as I was told and it took almost 6 gallons, I did not use nearly 6 gallons, that truck averages almost 9 mpg as indicated by the Dashboard of the truck itself. I called in a complaint after receiving a request for feedback in my email, and the lady said her manager would resolve within a couple days. The resolution I received is that he would talk to the guy and tell him to do better. When I asked why I wouldn't receive the $50 guarantee refund for not being on time, he said I was out of the shop within 30 minutes which is acceptable. Well I was there for over an hour and he basically called me a liar. I asked to speak to his supervisor he said there was no one above him and that he can do absolutely nothing, which I think is a lie, he could do something but he won't. He would rather cause me more inconvenience by having to deal with this after 5 plus emails. This customer service was unacceptable bottom to top. I have copies of all emails between myself and this area manager.Desired Settlement: I originally just wanted the $50 guarantee but I feel over a week of bickering with a so called professional has caused this to become a matter of principal and what is fair is that I be refunded fully for the rental and paid the $50 guarantee to help cover gas/inconvenience.

Business

Response:

October 26, 2015Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your concern for our customer Mr. [redacted].[redacted], our Executive Assistant for our Pittsburgh Regional Office, followed up on the information Mr. [redacted] provided and sent him the following email in response:[redacted]I have received and reviewed a copy of your letter to the Revdex.com concerning your recent U-Haul rental. Additionally I have reviewed your reservation, rental agreement and have spoken to [redacted] the U-Haul Area Field Manager who handled your initial complaint. Being that there are conflicting accounts of times and exactly what happened we can only go by what we can see on the papaerwork showing dispatch time, fuel level and return time, fuel level etc. Based on this information we are going to issue a credit to your account in the amount of 50.00 as your confirmed dispatch time was 11am and your actual dispatch was 11:40am. Thank you,[redacted]Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,[redacted]Executive AssistantU-Haul International

Consumer

Response:

so here is a copy of an email from [redacted], saying the contract was complete at 11:30, now you say it says 11:40, seems the only people conflicted are you. Furthermore I find it even more compelling that even 40 minutes of wait time is acceptable to you. Especially when I completed "express online check in" to "save time at the counter" ... I shutter to think of how long I would've waited if I didn't do that. This resolution is still highly unacceptable. I will forward this information to anyone I meet about uhaul, and I'm going to see if a local news or social media outlet can run a consumer alert story on this. I have used uhaul probably 10 times in my life, I will never use them again , I hope $82 and getting your companies name dragged through the dirt was worth a regional managers ego, and inability to get facts straight or do his job, it's scary to think you stand behind such a foolish decision.

Business

Response:

November 4, 2015Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your continued concern for our customer Mr. [redacted].[redacted], our Executive Assistant for our Pittsburgh Regional Office, reviewed Mr. [redacted]’s recent comments. Please be assured we do not want any of our customers to be delayed. When we do not meet the time that was scheduled, we have a program in place to refund $50 for the Reservation Guarantee, which was refunded because we were in fact 40 minutes late in providing Mr. [redacted] with a truck. Mr. [redacted] explained that the resolution to this complaint is based on a review of the information provided by all parties involved and the documentation available. He added that we take the loss of a customer very seriously especially repeat customers and we regret if Mr. [redacted] chooses not to use the U-Haul Company again, however, we stand by our decision.We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response.Sincerely,[redacted]Executive AssistantU-Haul International

Review: 8/28/15 I made a rental purchase that came out to a total of $619.11 The clerk mistakenly put the entire charge on my debit card when I needed half to be placed on another card. She finally figured out how to "reverse" it. Sure, okay, it's reversed now right? So we process the next transaction half on a [redacted] Card and the other half on the same Debit card the original transaction was on. Made it to my destination 10 hours later and waited 5 days for this money to be back on my debit card.... it hadn't. I spoke to 4 representatives that all said it was already processed. It wasn't until the last representative, that they realized they put the money back on a [redacted] Credit Card they had on file, not the debit account or [redacted] Credit Card I made the purchase with. So, okay. We figured out the problem, so let's fix it right? NO. After speaking to another 3 representatives I was finally told nothing could be done unless I went back to the Location (10 hours away) and personally SWIPED my debit card. I needed to pay rent! And as we all know, you can't exactly write a check against a credit card. Spoke to 5 other representatives. One said he could reverse that initial refund and attempt to return it to my Debit account... GREAT! Got the "refund" of $536.61 (which wasn't even the amount of the initial purchase) reversed to zero out that return on the [redacted] Card. Then, got a refund of $82.50 on my Debit account. Uh, WHERE'S THE $536.61? I've gotten my bank involved since and apparently even they're having a problem getting straight answers! The claim I filed through them is going to be reversed and I'm out of luck AND $536.61. Every representative I spoke to couldn't give me answers and still can't. They bounce me around representative to representative, supervisor to supervisor, and not once did the GM at this Arlington Location call back when asked to. I'm so upset that not only can I not get my money back but I can't get anyone to help.Desired Settlement: I seriously just want what's owed. $536.61 nothing more. I'm not trying to pull some stunt to get more money out of the company. I NEED my money. It may not seem like much to others, but to someone who lives paycheck to paycheck- it's a fortune.

Review: I reserved a vehicle for pickup at [redacted] W of [redacted] Inc - upon arrival on Wed, Aug 7, 2013 @ 1:52 pm- the wrong vehicle was given and there was not a different sized vehicle available, staff stated this wasn't the "first time we've had this problem." With this said, we proceeded to accept the only vehicle available and told the gentleman checking us out that we would "try to make due." It was a two day rental, one way trip from Eldred, Pa to Franklin, Pa. Once we began packing the vehicle I realized that it simply was not going to be large enough to get all of the belongings and boxes into, so I called J&R W of [redacted] Inc and spoke to a woman on the phone and asked if it was possible to rent another vehicle from them and just have two trucks for a one-way trip. She stated that all of the vehicles were spoken for and gave me a number to call to see if anyone at that number could be of assistance to me to provide me with another vehicle or adjust the mileage (neither of which she was capable of doing). The number she provided me with was ###-###-####, I proceeded to call this number and spoke with a gentleman - my phone date and stamp is Aug. 7, 2013 @ 5:16pm for a period of 10 minutes. I proceeded to explain to him what had happened (wrong truck, called [redacted] Uhaul no others available to rent, ect). The gentleman that I spoke with at the 800 number stated "I have checked and there are no larger vehicles available within a 40 mile radius of you." I then asked him about adjusting the mileage and stated "I know I have an allowance of 133 miles for a one way trip, so it would be about an additional 300 miles that we would need still dropping it off in Franklin." HIS response was "I can give you an additional 256 miles and that would cover the second trip." I was elated that he was being so kind. HE told me "Your total allotted mileage on the vehicle will be 399 miles. The 133 miles with the additional 256 miles for the second trip." I quickly did the math, having the original contract in front of me, reminding myself that I couldn't go over 13,470 miles on the truck itself. I figured we would spend some extra money on gas but at least we no longer had to worry about the mileage. Due to the second trip it took us two days to move instead of one because one way it is approx. a 2.5 hour trip. We returned the vehicle to Walz Rentals on Aug 8, 2013 in the evening sometime after filling it up with gas and cleaning it out. The next morning (because they were not open at the time we dropped it off) we returned to make sure that everything was turned in as required, it was at that time that they stated we owed $88.99 for overage on the mileage - needless to say we were less than happy - he stated there was no "notes" on the account to do otherwise. He proceeded to give us the following number ###-###-####, which we called and they proceeded to give us a different number of ###-###-####. I called, was very upset that I was having to jump through so many loops for someone to do "the right thing." Our reference number was 457659 - the girl I spoke with and filed my complaint with also stated that the person had made no notation to the file and offered me a $25 VIP gift certificate, which I declined. I requested that the audio tape be listened to, figuring that would clarify everything and they would see that this was valid, she stated she would make that request noted on the account. I then received a call from the person doing the "investigation" - Katie Lansing, phone number ###-###-####, after three or four requests of asking where she was calling from and her refusing to give me her location and address (because I told her after she offered to refund HALF of the money that I was filing a complaint with the Revdex.com) - she finally gave me the location of 8045 St. Rt. 96, Victor, NY. I was infuriated to hear that not only was I given the wrong truck which caused this mess to begin with, but she stated that the call was not recorded. She asked "who did you speak with at that number?" I stated "I didn't know I needed to get a name." I proceeded to state that I didn't believe there would have been many males working at that time and date at the number I provided them with. THEN she proceeds to tell me that there were not and that she spoke to the male who was working that day and that he had "no recollection of the conversation." I was on the phone for 10 minutes with a male at that number who stated he was authorizing additional mileage on the vehicle, had searched within a 40 mile radius for a different vehicle with no success, and gave me a number of 256 additional miles for a total of 399 on the rental truck .... I did not come up with this information and mileage off of the top of my head (I have no idea how it is calculated)!! I have a call time stamp and date on my phone, the call was supposedly not recorded and I talked to him for 10 min and he doesn't "recall" the conversation? I am very frustrated.

Note: We paid a total of $203.05 for the two day rental, one way on the vehicle in full. We then had to pay an additional $88.99 for the "overage" on the mileage. Upon picking up the vehicle the mileage was 13071 when we returned it 13410 (below the total of 13470 total mileage that I had calculated). We were charged for 206.0 mi @ $0.40/mi for a total of $82.40 plus tax for $88.99. The truck was returned early, gas tank filled, and cleaned.Desired Settlement: To be refunded the amount we were charged as "overage" for the mileage. This has been a headache and all I want is someone to do the right thing and honor the word of the person who was hired to speak on the company's behalf.

Business

Response:

August 22, 2013

Revdex.com ID#: [redacted]

U-Haul Ref#: [redacted]

Thank you for your concern for our customer Ms. [redacted].

Ms. [redacted], our Executive Assistant for the U-Haul Company of [redacted], followed up on the information Ms. [redacted] provided. She informed our office she sent Ms. [redacted] the following email explaining she issued a refund for $88.99 back to Ms. [redacted]’s Visa account:

Good morning Ms. [redacted], I have recently received and reviewed your Revdex.com and U-Haul customer objection. I do apologize that we have been having issues with these charges. I have researched this claim, spoken with both the Executive Assistant as well as the only male in the department that you state you called. Unfortunately we have no record of the our Traffic Department offering to cover the mileage no does our Traffic Department have record of your conversation. However due to the lengthy time spent with this concern we will extend a customer goodwill gesture and refund the additional mileage charges to the card on file. You should see these charges in 5-7 business days. [redacted] Executive Assistant U-Haul Co. of Western New York

Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.

Sincerely,

Executive Assistant

U-Haul International

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: I had a terrible experience when dealing with the company. After 2 weeks I've yet to be contacted by someone regarding the situation.

2 weeks ago I rented a UHaul Truck from [redacted]. Within a couple of minutes the transmission blew. I called roadside assistance who tried to tell me there was nothing wrong with it and then finally sent out a truck who ended up towing it away. I was told rudely I should have had it loaded so they could tow it to my new place. I requested a new truck and they told me to speak with customer service. When I did they told me they couldn't help me and I could either file a complaint or I would have to talk to roadside assistance. Every person I spoke to told me they couldn't help me, but it was their truck that broke down and their job to get a new one. My moving was delayed because they wouldn't assist me in getting a new truck. By noon the next day I finally argued enough with them into providing me with a new truck. They informed me they had reserved me one in [redacted]. Upon arriving to the location there wasn't a truck reserved for me. The woman at the desk had to call and sort it out so I could get a truck. The first day in dealing with their customer service I filed a complaint. I was told within 3 business days someone would contact me. I sent in another complaint online the next morning before receiving my replacement truck. After returning the truck I rated the experience and submitted another complaint. It's been two weeks since the move and I've yet to hear from anyone in regards to the issue. I spent almost $100 to rent the truck just to move. The problem occurred 10-30-15. The reservation number is 25054481. I paid $94 to rent the truck PLUS almost $70 to put gas in the truck. I have expressed my feelings towards the company using all avenues to my access, but no one has taken the step to resolve the issue.Desired Settlement: I would like to be contacted by a representative about the problem. After spending the kind of money I did on the truck and going through the issues I have gone through I am no longer simply seeking an apology. I would like to see my payment refunded in full. I've yet to deal with a business that conducts their customer service in such a manner so poorly that it makes me refuse to use the service anymore.

Business

Response:

November 29, 2015Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your concern for our customer Ms. [redacted].[redacted], our Area Field Manager for our [redacted] Regional Office, followed up on the information Ms. [redacted] provided. He informed our office he contacted Ms. [redacted] and left her a message explaining a full refund for her rental had been issued due to the breakdown she experienced. A refund for $94.50 was issued back to Ms. [redacted]’s Visa account and should post on her next credit card statement.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,[redacted]Executive AssistantU-Haul International

Review: On April 19th I rented a car dolly from U- haul in Onamia MN. So I could pick up our other car that was broke down in [redacted].I was pulling this car dolly with a 2003 Dodge 15004 x 4 pickup. At the time I picked up the trailer the employee of U-Haul had me back up to the trailer as he was going to hook it up. The U-Haul employee hooked up the trailer to my truck and at the time the trailer was in the mud and he was having a hard time hooking it up he did get the trailer hooked up and then I connected the taillights in which this was the only thing I did with the hook up of this car dolly trailer. At this time the Employee of U-Haul said you are good to go it's all hooked up. So we headed out to [redacted] with the car dolly in tow roughly around 80 miles. When we arrived in [redacted] as we were trying to load the car onto the car dolly. The dolly came off the ball hitch of my truck running the Tung of the dolly into the tailgate of my truck causing damage to my truck. Then at this time the car rolled back off the car dolly catching the front bumper of the car and pulling it off along with some damage to the side of the car from the fenders of the car dolly and the rear bumper. Right after this happened we called UHaul to tell them what had happened for it was there employee that had hooked up the trailer and that he did not have the trailer hooked up right for this to ever happen. They told us to take pictures of the damage and gave us the number to their insurance company. So on Monday the 20th we called and gave them all the information on what had happened and we had the estimates done picture taken and had them sent to the insurance company for them to start their investigation on this claim. All this was done and sent to them by Wed. the 22nd.On Friday the 241 called to see ifthey received all ofthe information. They sent me to voice mail for Ken D[redacted] the claims adjuster from [redacted] insurance company who is the adjuster for this claim. I left a message for him to call me. On Monday the 2nd I called again they put me through to a different adjuster that was not in again, I left a message. On Tuesday The 28th, I called and again they put me to an adjuster that was not in.Then I called back again, I told them that I needed to talk to a person not a machine for no one ever returns a call. At this time I was told that the claim was declined for there was no evidence of negligence on part of U-Haul or its employees. I then called UHaul to dispute this on Tuesday the 28th they took the information and said I would be contacted within 2 to 3 days again no call.Now how do they not find negligence on U-Haul and there employee all the Facts are there. # 1 The employee of U-Haul hooked the car dolly to my truck. The type of connection on the dolly is a screw type not a latch. And to connect the right way you need to turn the screw up to 10 times to insure it is tight. If not the connection would be tight enough to hold the weight of the trailer but not tight enough to roll the car on to the dolly as what did happen in this case.#2. after this happened, I yes, I Hooked the dolly back up to my truck loaded the car drove over 80 miles back with the car in tow. Dropped off the car, drove to the local U-Haul rental and dropped off the dolly. At no time did I have any problems .so why is this? Could it be that I hooked the dolly up in the manner that would be safe and not fly off? I think the answer is plain as day.# 3 I stopped at the local U-Haul rental to ask one simple Question .Does U-Haul do any training or dothey have any standards that they follow in hooking up there equipment that they rent out {The answer was no] So how can the Insurance adjuster Ken D[redacted] say that he did any kind of an investigation at all stating that U-Hauls employee did nothing wrong when they don't even have any type of training for the employees on how to connect a trailer properly. At this point they could hire anyone off the street have them hooking up a trailer and they mayor may not have any Idea what they are doing. Sounds to me more like Ken D[redacted] did no investigation at all and was only looking out in the best interest of U-Haul and [redacted] insurance. The findings in the investigation by Ken D[redacted] and [redacted] Insurance are wrong.U-Haul employee hooked up the car dolly in an unsafe way and has had no training or standers to follow by U-Haul to insure the safety of everyone on the road. This could have led to a much bigger problem if the dolly would have come off going down the highway and into oncoming traffic. If this would have happened would have U-Haul and [redacted] stood by their employee and do the right thing and admit they did something wrong. I doubt it.# 4 we were given our paper work and the receipt. Nothing was ever said or instructions given to us at any tlme:-The employee of U-Haul afterhooking'up the trailer said you are good to go. We did not make any stops, until we arrived in [redacted] to pick up our car.Desired Settlement: We would appreciate any information or help into pursuing the investigation of U-Haul and [redacted]. For not taking responsibility, for their employee negligence in this matter.

Business

Response:

May 7, 2015 Revdex.com ID#: [redacted] U-Haul Ref#: [redacted]

Thank you for your concern for our customer Ms. [redacted].

Amy S[redacted], our Executive Assistant for our [redacted] Regional Office, followed up on the information Ms. [redacted] provided and sent her the following email in response:

Ms. [redacted], Your communication with my Customer Service Department has been forwarded to my attention for review and resolution. Please accept my apology for any inconvenience you encountered during your recent rental of a U-Haul Tow Dolly. Your claim file with our insurance company has also been reviewed and their decision will be upheld. The Tow Dolly was inspected by a qualified representative of the U-Haul Company and nothing was found to be defective. The location you rented from has received the proper training and correctly dispatched the equipment. We value you as a customer and in doing so I have refunded the rental amount in a gesture of goodwill. Please allow 3-5 business days for the credit to post to your account. I wish to thank you for contacting us and allowing us the opportunity to respond; we look forward to serving you again in the future. Thank you, Amy S[redacted] U-Haul Co. of [redacted] Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.

Sincerely,

Maria P[redacted]

Executive Assistant

U-Haul International

Review: This U-Haul dealership uses a fraudulent scheme to charge customers for fuel. As I presented evidence of major discrepancies in their numbers, they only became irritated and offered no resolution, which shows that this is not an error but rather a deliberate fraud. I recently rented a 10ft. truck from them (Contract No.: [redacted]). Immediately I noticed that the fuel gauge only had a few notches, which means very inaccurate readings. They provided no guidelines on how to fill the tank in the absence of readings on the fuel gauge. However, knowing that I only had to drive 10 miles and that, per U-Haul website, the fuel efficiency of the truck is 12 miles per gallon, I purchased slightly more than one gallon of gas before returning the truck. Even though I returned the truck with slightly more fuel in it, they "guestimated" that I still owed them 1/8 of a tank--about 4 gallons. I've given them multiple phone calls trying to explain that I had a receipt for gas purchase and that it is simply MATHEMATICALLY IMPOSSIBLE to spend 5 gallons of fuel per 10 miles. This would mean that the truck is only getting 2mpg instead of the posted 12mpg. They are rude and tell me they don't know what I'm talking about.Desired Settlement: Full refund for this miserable experience and many hours wasted on futile phone calls and emails. Stop this illegal practice and obtain proper fuel gauges. I rented a truck from a U-Haul dealership in Minnesota a month earlier, and their trucks have proper readings on the fuel gauge plus they give very specific directions on how to estimate the correct amount of fuel so that customers don't overpay.

Business

Response:

August 24, 2015

Review: I rented a u -haul on July 3RD to July 6th 2015 from the Atlanta site in conyers,ga on dogwood DR. it suppose to had took only 12HRs to drive there but took us til Monday July the 6th 3am cause the check engine light was on... I took PICS and the truck wouldn't go pass 60mph through traffic and up hills, And the cabin air A/C did not work well we sweated the whole way to Texas and I wasted hundred of dollars in gas. The car dolly lights did not work on the Freeway. I took PICS, I had to go back to U-Haul two times in the rain for the tech there to adjust the lights they gave me fusese and told me to work on the truck if it breaks down or the switches stop working. It leaked tons of water under the truck, I took PICS. And it had graffiti gang spray painted all over the truck I took PICS. my wife cried the whole way from Georgia to Texas about how horrible it was to rent from U-Haul. I would like to be reimbursed for my trip and getting pull over by the cops for your car dolly hitch lights not working on the freeway my contract number is# [redacted]. I keep calling and calling and calling leaving messages and no one not even [redacted]called me about this matter or settled this matter. Mr. [redacted], the President of Western Georgia Regional Office , Did not do a followed up on the information and pictures that I sent him and several people at his office. This Matter has NOT been resolved. They tried to sugar coat everything and keep us quiet and not speak up about our horrible situation by issuing us $100 check That we will NOT accept or cash it.... for any inconvenience they experienced during their move , They also put Ms. [redacted] up to say "Our customers are very important to us and we regret to hear of situations that cause problems for Us. I don't believe Them at all . Again this Dispute is NOT resolved..... Again like I said on 7/21/2015. I do not Accept the response made by the business to resolve this complaint . Mr [redacted] @ ###-###-####....Desired Settlement: reimburse me and my family for sitting on side of road and my wife's pain and suffering

Business

Response:

August 17, 2015

Review: I schedule a trip from Memphis to Louisville with me my fiance and son in a u-haul.I was 80 miles outside of Madison Tennessee when the vehicle started to smoke I pulled over to check it out around 10am then I call roadside assistance they said it was going to be there in 1 hours it took 2 before they arrived. he checked out the vehicle and said the transmission was out so me thinking in my head that they didn't inspect the vehicle thoroughly before it was issued. Roadside Assistant told us that our UHaul had to be towed plus the tow company was going to take approximately 2 to 3 hours to arrive. So we stay at rest area in the hot sun on the curve not noing they don't allow pets everyone was very hungry and tired.when Roadside assistance Tow Truck arrived they where nice guys one guy gave my son some cookie and bottle water that was very nice the problem was that we had to ride in Tow truck the Tow truck was not safe at all my fiance was in the passenger seat did not have a seatbelt my son was on the bed and I did not have a seat belt. we was traveling 75 to 85 miles per hour in the rain next to 18 wheelers Towing the Uhaul and my fiance car. we are very lucky that nothing didn't happen to us. we drove 80 miles to Madison Tennessee to the next facility they compensated us $15.00 toward food and offered to transfer our load to the next uhaul truck so we went to get some to eat and can back to watch the movers unload our items about time they got done loadind our item uhaul was closed. So me having a Cast on my leg and foot broke had too install the Tow dolly my self with no experience. We got back on the Road at 6pm Had cancel hotel reservation Money spent on a camping trip for family reunion had to cancel. I was told I was going to receive a call from the complaint department have not received one was told I was going to be compensated $225 toward my account have not receive anything I have too call too let them no they haven't called me when I did they told they close the case and had to reopenDesired Settlement: DesiredSettlementID: Refund

I would like a Full Refund and some type of concern for my safety,Time , Stress

Business

Response:

September 3, 2015Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your concern for our customer Ms. [redacted].[redacted], our GM for our U-Haul Moving and Storage at [redacted]., followed up on the information Ms. [redacted] provided. She informed our office she spoke to Ms. [redacted] and discussed her concerns. She also advised her of a refund for the full amount of the rental, or $611.24, as requested. The refund was issued back to her [redacted] account and should post on her next credit card statement.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,[redacted]Executive AssistantU-Haul International

Review: Installation of a hitch that resulted in a damage to the trunk.

On 11/10/14 they installed a hitch for my [redacted] RX 300 year 2001 and when I picked the car the trunk won't open. I talked to the manager: [redacted] and she asked the guy who installed the hitch ( I don't know his name ) who said that the trunk opened just fine when he installed the hitch and then Ms. [redacted] said that it is not their fault, but she told me to take it to [redacted] and if they said that it was u haul fault, then uhaul will pay the bill. I took the car to [redacted] and they found that the latch was bend forward and he tried to fix it. The trunk opens now but you have to push hard and when you close it you have to close it forcefully otherwise it won't close completely. I told Ms. [redacted] that and she kept saying that it was not their fault and it is just because the car is 13 years old. I told her that it needs a big force to bend the latch and the guy who installed the hitch admitted that the trunk was opening just before he installed the hitch. She refused to pay for the repair or to do any compensation. I am sure if I take the car to [redacted] it will cost an arm and a leg to fix it. I hope that you help me get this problem taken care of.Desired Settlement: I need uhaul to pay for the repair or do some sort of compensation.

Business

Response:

Thank you for your concern for our customer Mr. [redacted].[redacted], our GM for our U-Haul Moving and Storage at [redacted], followed up on the information Mr. [redacted] provided. She informed our office Mr. [redacted] advised her he took his vehicle to a repair shop and was told the back clip was bent so the hook was not catching. The repairman charged Mr. [redacted] $5 to bend the clip back so it would hook. Mr. [redacted] relayed to Ms. [redacted] that the latch on the trunk was working fine after the repair.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,[redacted]Executive AssistantU-Haul International

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I made it clear in my first message that the trunk is still not working properly and needs professional repair

Regards,[redacted]

Business

Response:

Thank you for your continued concern for our customer Mr. [redacted].[redacted], our President for our [redacted] Regional Office, reviewed the comments from Mr. [redacted]. He mentioned that Mr. [redacted] was initially asked to take his vehicle to [redacted] to have the latch fixed but apparently disregarded the request and went to [redacted], or a store in that category. Mr. [redacted] spoke to the Service Manager at [redacted] and was told it’s a known issue the hooks need adjusted from time to time. The replacement part is $10, which Mr. [redacted] is willing to be billed for by [redacted] when the service is complete. Mr. [redacted] attempted to speak to Mr. [redacted] recently but reached his voice mail. He is willing to pay to have the latch replaced, that was destroyed by [redacted], but not pay to have the entire locking mechanism replaced, as is not needed per the [redacted] Dealer.We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response.Sincerely,[redacted]Executive AssistantU-Haul International

I rented a trailer by scheduling online. The day of the pickup, the location that I chose sent me to a different location 30 minutes away. That cost me 4 trips because I couldn't return the trailer to the original location. Apparently, this is standard practice for every online reservation. The employee at the location I scheduled for told me they don't even carry trailers, ever. They have not a single trailer not a single day of the year. Uhaul explains this by stating that the scheduled location is only a "preferred location". Uhaul's preferred locations are fictitious ones and online scheduling is a shell game.

Review: I reserved a rental trailer online from the U-Haul website, selecting a local vendor, and received a confirmation. Uopn arriving at the vendor, I as told "we don't even have that trailer, it was stolen long ago". When I asked if they had anything else suitable or could they find another location, I was told "we're busy". No apology. No offer of assistance.

I had committed to move that day. After calling around, the only suitable rental nearby was a 17' truck, Instead of a $70 rental fee, I paid nearly $400.

The U Haul website and ads CLEARLY state that online reservations are a guarantee, and that a $50 credit is due if there is a problem with the reservation.

When I asked for a resolution, this is the short poorly written email response (in it's entirety):

(sorry my pasted short message was disallowed by your system.). The message from UHaul included no salutation or greeting, just a short statement that my rental was final.

This is NOT ACCEPTABLE. It doesn't not honor their advertising claims, nor does it honor the spirit of good business.Desired Settlement: Exchange credit: Truck rental for original agreed-upon price of approximately $80.00 (credit of $320). Minimally, U-Haul owes me the $50 credit they advertised for failure to perform, but this was more egregious than a simple scheduling or equipment problem. The dealer I rented from "Galaxy Auto Trim" told me they hadn't had a trailer like that a long time, and that customers were always coming by and asking for it. U Haul corporate was unresponsive.

Business

Response:

Thank you for your concern for our customer [redacted] the Area Field Manager for the [redacted] dealer credited $329.00 to Mr.[redacted] Card,, The credit should appear on Mr,[redacted] next credit card statement,Our customers arevery important ro us and we regret to hear of situations that causeproblems for them. Thank you for bringing this matter to ourattention and allowing us to offer a response.Sincerely,[redacted]Executive AssistantU-haul International

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. They were both responsive and apologetic. I waited until U-Haul followed through on the promised credit, which they provided promptly. Please accept my apologies for the delayed response.

Regards,

Let me preface my story with the back story. 2 years ago I helped a family member move. They didn't have credit so I rented their uhaul and helped them move.I returned the uhaul after hours and figured out that my deposit covered mileage and my fees etc. Well 2 years later I purchased a vehicle and reserved a trailer to move it home due to it not running. They sent me 3 reservation emails. But upon arrival my uhaul wasn't ready and after all my paperwork was pretty much done I was told I couldn't rent anything til I settled an old debt with them that I wasn't aware of. By that time it's was after 1230 my reservation was at noon. I was instructed to call a number where the lady stated I needed to pay the money or don't rent from them. She was rude and abrasive for a customer service rep. I have complained to uhaul and got a robotic response with zero sincerity. I feel they should have called me the day after the old rental if I owed something. They did not nor as of right now have they attempted to rectify the situation. I want to raise awareness to their shady practices and beyond awful customer service.

Review: I used a moving company advertised through moving help provided by UHAUL. [redacted] PHONE ###-###-#### was the movers hired to move my things from one house to another. I asked for 3 hours to move a small 2 bedroom row home that had half the normal furniture that would be in a 1300 sq ft home. They were 40 minutes late, the man "in charge" kept stopping and saying he did not want to do the job. He thought 3 hours wasn't enough time which I would have gladly extended to have my stuff moved. He wasted nearly an hour of my time standing around doing nothing. He loaded the truck improperly so it only help approx. half of what it could have handled. He charged me for the entire 3 hours of time even though he did no work at all for an hour of it. My spouse and I loaded as much as he did and he was being paid. He was going to leave me with a half loaded truck and no means to load or unload the heavier items. I have tried to contact UHAUL and moving help and [redacted] and not one person is willing to assist me is this unacceptable service. I still have a basement with bins that need to be transported (which could have been done). I have to rent another truck and spend another weekend doing what was supposed to be done by the "quality movers". When you hire movers to move your furniture and possessions from home to home you expect just that. He was aware of the type of move and didn't want to do the job. He is a mover. I'm not sure what he expected. I have used other movers before (that same day in the morning) and I have never had such a bad experience. I want this company to be pulled off the available mover list on moving help section of the UHAUL website and I want to be refunded for the poor, poor service and treatment I went through with these movers. I do not want another person to have to experience what I did.Desired Settlement: I would like a refund in the amount of $180 that I was charged for a service I did not get. I would like to see this company pulled from the list of available movers on the UHAUL site.

Business

Response:

August 20, 2015

Review: On May 18, 2015 I reserved a uhaul truck to move from my current home. I had to be out of that home on 6/28 and could not move into my new home until 7/1/15. I had rented the truck for this duration and it was to be parked on my neighbors lot. My Uhaul confirmation/reservation # [redacted]. On 6/27 I was contacted by Uhaul and they told me the truck was not available and there was not another truck in the state of Colorado that I could use. It took me 5 hours to locate another truck a smaller truck. I had to find a storage unit as well and re-schedule movers. We had to make two trips to the storage unit costing me extra money with the movers. We had to load, unload, load, unload. I then had to find a truck for use on 7/1 and again had to make two trips. Due to the fact that Uhaul did not honor the reservation/confirmation it cost me at least an additional $635.00, (storage unit $175.00, extra time I had to pay movers $250.00, extra help I had to hire because of the 5 hours I had to spend finding a truck $210.00. In addition to this initial mess up with my reservation, they also messed up the reservations that I had for the trucks on 7/1/15. I had a total of 9 reservations for a total of 2 trucks! The entire experience was a nightmare and extremely stressful. I am not asking for any money for the emotional and physical stress Uhaul caused or for the extra $$ I had to spend on trucks. I am asking that the refund the $635.00 to me that it would NOT have cost had they done what they confirmed what they were to do and not messed up my reservation to begin with.Desired Settlement: Uhaul to refund the $635.00 extra that they cost me by messing up my reservation. Costs are detailed above.

Thank you

Business

Response:

July 22, 2015

Review: I rented a U-haul trailer from the above location in January, 2015. At the time the trailer was picked up, it was raining and the trailer was located adjacent to puddles; therefore, inspection by myself and the U-haul agent was abbreviated.Subsequently, there was an accident, that I discovered was attributed to the left rear trailer wheel not being installed properly. All lug nuts were extremely loose, and one was missing from this wheel. The trailer swerved violently out of control while being towed at speeds consistent with safety and surrounding traffic. To shorten the story, U-haul appeared to be concerned about the incident and promised follow-up, which never occurred. They admitted that the tire had been recently serviced, within days of my rental; which they later revised to weeks.I believe that they intentionally acted like they were going to drop the charges for the trailer damage and likely pay for damages to my vehicle; in order to serve as a delaying tactic. No follow-up was initiated on the part of U-haul.The company initially refused all claims on my part. I contacted [redacted], who eventually obtained a letter from U-haul stating that it was okay to drop the charges for trailer damage. They did not dispute this action on the part of [redacted].Months later, U-haul has turned this matter over to a collection agency, requiring further action / time on my part, for something that they were unwilling to pursue with [redacted].I feel that the handling of this near-fatal negligence on the part of U-haul is appalling, and appropriate action should be taken against such an organization.Again, this is the condensed version, and I would be happy to answer any further questions regarding this unfortunate incident.Thanks,[redacted] Product_Or_Service: Trailer RentalDesired Settlement: 1) U-haul needs to drop any damage claims to their trailer, once and for all.2) Damage to my vehicle needs to be covered in full. This includes approximately $2,500 in body work / painting; and resolving a vibration issue with this truck.3) U-haul must immediately cease the pursuit of collection, and clear any claims that could affect my credit history.

Business

Response:

July 14, 2015

Revdex.com ID#: [redacted]

U-Haul Ref#: [redacted]

Thank you for your concern for our customer Mr. [redacted].

[redacted], Senior Staff for our Saint Louis Regional Office, followed up on the information Mr. [redacted] provided. She informed our office Mr. [redacted]’s concerns were addressed by [redacted] Insurance Company. If he wishes to pursue the claim he will need to keep in contact with his adjuster at [redacted] Insurance Company.

Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.

Sincerely,

Executive Assistant

U-Haul International

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Obviously, U-haul's insurance company has not resolved the issue, or I wouldn't be contacting Revdex.com. I was promised folow-ups by U-haul's management, which never occurred, which is another reason why I have contacted Revdex.com.After failing to provide [redacted] with substantiation for charges to my account, U-haul has turned this over to some collection agency that will not return my phone call regarding their claim.U-haul's customer service is outrageously bad and I feel that I have given them every possible opportunity to do the right thing regarding this near-fatal accident that was caused by their negligence in re-installing a trailer tire; something that they are now trying to deny.They wanted every possible piece of information from me, ASAP, under the guise of trying to assist with my claim. They then stalled for time, and refused any cooperation whatsoever.Aside from my claim, I feel that the safety of others is at risk when companies such as U-haul are allowed to act in such a negligent way.?

Regards,

Business

Response:

July 29, 2015Revdex.com # [redacted]U-Haul Ref# [redacted]Thank you for your continued concern for our customers [redacted].[redacted] our insurance carrier, provided us with the details of Mr. [redacted]'s claim: Customer, [redacted], rented the [redacted] on 1/25/2015. In town rental. No safetow purchased. Customer called roadside assistance on 1/26/2015 and reported that the trailer had started whipping and spun him around facing the opposite direction. The police officer saw no damage to the trailer. It was dark and roads were wet. He continued to drive the trailer. Later that day he noticed the left rear tire was not aligned and lug nut was missing. The customer told me that he had driven the trailer 100 to 150 miles and this was his 2nd trip. Gm, [redacted] reported that dealer employee, iris from biers rental in fenton, mo, witnessed the lessee hydroplane on the bridge and bounce off the guard rail. The tire had been repaired by a service provider on 1/16/15 and the customer was told that its possible the service provider did not tighten the lug nuts, however, the trailer was on rental 3 times since then before this customer rented it with no reported problems. Edr states that the damage to the trailer consists of fender smashed, driver side wheel bent, bent tongue. We do not have a police report. [redacted] Claims adjuster Repwest insurance company Nebraska field claims office ###-###-#### Fax ###-###-#### Thank you again for bringing this matter to our attention and allowing us to offer a response.Sincerely,[redacted]Executive AssistantU-haul International

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Description: Truck Rent & Lease, Storage Units - Household & Commercial, Storage Units - Portable, Moving Assistance - Packing, Unpacking, Organizing, Gas - Propane, Truck Equipment & Parts, Packaging Service, Trailer Hitches

Address: 2701 N. Reynolds Road, Toledo, Ohio, United States, 43615

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