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U-Haul International, Inc.

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Reviews U-Haul International, Inc.

U-Haul International, Inc. Reviews (6748)

Review: rented U-Haul on 1/26 from 4:30 pm to 8:45 pm did not take the uhaul insuranceDoor on passenger side was damaged when door flung open when truck was placed in reverse and hit a street sign causing hinges to break on door. no damage to street sign. claim made with my car insurance [redacted] Claim # is [redacted] x [redacted] from uhaul has called several times trying to collect for damages and refuses to go through insurance company or contact them. He has attempted to charge my credit card for the charges of damage with out my consent. no where on the contract does it say they do not deal with insurance companies or that they will charge my credit card only that I am responsible. This morning he called and harassed my again then called me a "dead beat" and hung up on me.Desired Settlement: for the company to follow the laws of the state regarding using proper channels of insuranceas well as reprimand for attempt to charge my credit card with out my permission. At this point I feel they should eat the cost of the damages

Business

Response:

January 31, 2014

Revdex.com ID#: [redacted]

U-Haul Ref#: [redacted]

Thank you for your concern for our customers [redacted] and [redacted], whose name is actually on the rental agreement.

[redacted], our President for our [redacted] regional office, followed up on the information Ms. [redacted] provided. He informed our office he made two attempts to reach Ms. [redacted] or Mr. [redacted]. He did get an answer the 2nd attempt and Mr. [redacted] relayed he’d have to call him back. Mr. [redacted] is awaiting a return call at this point to personally address their concerns.

Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.

Sincerely,

Executive Assistant

U-Haul International

I live in a active University Town on state highway 50 in South West Colorado. The town here, Gunnison,Colorado has a long time U Haul dealer who has been locked out by the regional U haul controllers in denver- so that we can not even see a schedule or make a reservation until after may the 23rd, 2013. It is May 10th right now. The professional ability to serve people in this area is anything but professional lately.

My name is Andrea Heller Albershardt and I have even called Cooperate headquarters in Arizona to find out when and where I would be able to reserve a truck!

[email protected]

Review: I was recently hospitalized for a heart problem and ran behind on my storage bill. I called U-Haul to ask if I could make a partial payment until I got back on my feet. They said they were a pay service only and would forward my request to the manager and then without my authorization, they withdrew full payment from my bank and now I can't pay my rent.Desired Settlement: Refund the payment, wipe out late month and one month free with no repercussions or mistreatment of property in the storage locker as it is my daughter's and not mine. I have been trying to help her and pay her storage. All I wanted was a little compassion and understanding from U-haul. Instead I got theft

Business

Response:

Thank you for your concern for our customer Mr. [redacted], our GM for our U-Haul Moving and Storage of [redacted], followed up on the information Mr. [redacted] provided. He informed our office he spoke to Mr. [redacted] and addressed his concerns. As we value Mr. [redacted] as a customer, we sent him a $50 VIP Certificate that can be used toward a future purchase or rental on the many products and services U-Haul has to offer.In addition to our basic truck and trailer rentals, we rent pick up trucks and cargo vans. We rent storage units, garden equipment and steam cleaners. We sell boxes, bubble pack, rope, tape and propane. We also sell and install permanent hitches.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,[redacted]Executive AssistantU-Haul International

Review: I rented a U Haul on June 29th, 2014 and am absolutely appauled at the level of customer service I received. I checked out the truck at 1:00 and was told it had a full tank of gas and that I was expected to bring it back with the same. Which I did. however, they lied when saying the truck was full when I took it. I went less than 10 miles with the truck yet when I want to top off the fuel tank it cost me over $20.00. Gas was around $3.60 a gallon so as you can clearly see I paid for gas I never used. When I returned it to the dealership I informed them of the issue. I was told, exact words" I did not check you out so there is nothing I can do about it." First of all, [redacted] is the one that took us out to the truck. Then she told us that it is in the contract that U Haul is not responsible for over fueling. I have read my contract and do not see that anywhere. To make matters worse I asked for corperates phone number and was told it dod not matter if I called because she is the owner and it will come back to her anyway. I understand we are only talking about a few dollars. My issue is with the deception and blatant lack of respect. As for notifying corperate, she was right about that. I filed a compalint and filled out a review they sent me and they did not even have the professional courtesy of resaponding. I highly recomend not using this service.Desired Settlement: Frankly I would like a full refund due to the way I was talked to. But honestly, I would be happy if U Haul is held accountable and is required to be honest about the condition and fuel level when checking one out.

Business

Response:

Thank you for your concern for our customer Ms. [redacted].

Ms. [redacted], our GM of our U-Haul Moving and Storage of Janesville, followed up on the information Ms. [redacted] provided. She informed our office she sent Ms. [redacted] an email offering her apology and also offering to refund her the extra fuel she put in the truck. Ms. [redacted] did not hear back but did issue Ms. [redacted] a refund for the extra fuel expense in the amount of $10. The refund was issued back to her Visa account and should post on her next credit card statement.

Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.

Sincerely,

Executive Assistant

U-Haul International

This company's general manager has extremely poos customer service skills. I arrived on August 27th to pick up my u-box's from storage, scheduled to pick up at 9am. They were not ready until 11:30. Once loaded on my trailer and brought to my house the u-boxes were put on my trailer wrong, we could not open the door to the u-box because of this. We had to go back to the store. When at the store we asked that this situation be taken care of immediately being that we had already waited over 3 hours for u-haul. The GM then was very upset cussed at us and said he hopes we never return to the store. We then bring the fixes u-boxes back to our house to unload them and then we return the equipment. The next day my account was charged $150 more then it should've been. Which caused my bank account to bounce several times. 1.5 weeks later I was finally returned the $150 amount but nothing for all of my overdraft fees that had occurred at that time. When I called customer service to report the GM they keep on putting tickets in for this matter to get resolved and the GM would then see the tickets and clear them out. Once he did that 2 times I finally figured out what was going on and he was trying to not get into any trouble by his manager see thing the issue. So I called his manager directly and told her the story and she did not believe that the GM talked to me that way. She did refund me my $150 but pretty much called me a lier. I will not ever return to u-haul.

Review: I rented a uhaul truck 23 November 2013 when I came to pick up the truck. When I picked it up they told me that I had to use a credit card or debit cart to hold the rental amount of the truck, so I used my credit card to go ahead and get the truck to move. Before I left I did tell the lady that was checking out the uhaul truck to me that I planned on paying cash for the truck because I didn't want the transaction on my credit card. She told me that was fine and and the 74.16 would be returned to my card 2 to may be 3 weeks later. So I used the truck to move my things and returned the vehicle to them. When returning the keys I had the exact amount in cash to give them I gave the same lady who checked the truck out to me the keys to the truck and I told her that I was going to pay the full amount in cash. She told me that fine and the payment with cash was made. I called the uhaul location bout 3 weeks later to check up on the payment being returned to me and the lady told me that I'd does take time maybe even one month so I was a bit upset but continued to wait another week . I called after a month of the rental because I still have not got the funds from my credit card returned to my account. She told me that I may want to check with my bank because the funds are usually sent back by now . So I called my bank a couple weeks later to ask if any funds have been deposited back to my credit card they tell me that the uhaul payment for the amount of 74.16 was not on hold but I fact that payment was processed. I call the customer service for uhaul and I speak to a lady that tell me that my payment was In fact completed by a credit card payment and that I need to file complaint through them, so I can be reviewed by one of there managers. After filing the complaint I got an email from Area Manager UHaul Co. [redacted] telling me to get in contact with the store manager .I call back to the store I talked to the general manager after 30 minutes on the phone he tells me that there is no proof that I ever paid in cash. Due to the receipt says I payed with my credit card. So I asked him were the registers over when you closed them out . He tell me no there never over , so I ask him well do you guys keep any records of payments going 2 months back and he tells me no. ? Then I email the Area Manager UHaul Co. of [redacted] telling him how my situation still isn't fixed and since I felt that I wouldn't get fixed I mentioned that I will try my best to get them but on the black list from the ft eustis installation being that I felt I was mis treated I wouldn't want any I other soldiers to go threw this dilemma and being that neither one of the uhaul people wanted to help out, and how I was going to report them to the Revdex.com

He responds "that's fine" and tells me that he would love to meet with me and have me point out who I gave the money to being that there are only two people who rent out there vehicles there .as if I were lying ?

Oh and I felt as if he was trying to scare me by closing his email by telling me that he would forward the message I sent him to my post commander..Desired Settlement: Have my cash payment of 74.16 returned to me and the Area Manager UHaul Co. of Tidewater. Apologize for they way he talked to a valued customer

Business

Response:

Mr. [redacted], our President for our [redacted] regional office located in [redacted],**, followed up on the information Mr. [redacted] provided. He informed our office the employee that closed out the rental contract for Mr. [redacted] stated she did not receive cash from Mr. [redacted]. Our Area Field Manager offered to meet Mr. [redacted] at the dealership to discuss the situation further, however, after waiting two hours Mr. [redacted] was a no show. Mr. [redacted] relayed that a refund would not be issued.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,[redacted]Executive AssistantU-Haul International

Review: Upon arrival to the drop off location was approached by the sales rep. The truck was rented at this same location in Hazard Ky. She said she was going to inspect the truck to see if it need cleaned. Almost before we got the back of the gate lifted in the truck she said it had to be cleaned. She then went to the cab of the truck and said it had to be cleaned. When my husband and I explained to the sales rep that the truck was in the same shape as when we brought it back, she just walked off not letting us know what we needed to do or anything. I later found out through email that we were charged a $25 cleaning fee. I already spoke to customer service and to a guy named [redacted] who must be some kind of district manager or something. [redacted] states that he spoke to the sales rep at the location and she said the truck was dirty and that there will be no refund. I would not go through all this trouble if my husband and I weren't correct for $25, but I felt like we were charged a cleaning fee. I feel like we should have taken pictures of the truck when we picked it up so we would not have gone through this. The lady was very rude at this location but just walking off and not explaining anything or hearing us out.Desired Settlement: I would like a refund of the $25 cleaning fee that we were wrongly charged.

Business

Response:

August 1, 2013

Revdex.com ID#: [redacted]

U-Haul Ref#: [redacted]

Thank you for your concern for our customer Ms. [redacted].

Ms. [redacted], a Senior Customer Service Representative, followed up on the information Ms. [redacted] provided. She contacted Ms. [redacted] and advised her of a refund for the $25 cleaning fee in the interest of customer good faith. The refund was issued back to Ms. [redacted]’s Visa account and should post on her next credit card statement.

Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.

Sincerely,

Executive Assistant

U-Haul International

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID 9644054, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I will gladly close this resolution when the $25 is credited to my account. As of today, 8/6/2013 it has not. I appreciate the response as well via Revdex.com, however I have not been contacted personally by anyone from U-Haul as stated in their response.

Regards,

Review: For the last year I have had a unit with you all #[redacted]. However on 3/10, it came to my attention that they unit was vacant. I have heard three different stories to why this happen. The latest is they are blaming it on my husband. They are claiming that he asked them to cancel my unit. This is the third story I have been told from [redacted]. I was told that my husband asked to close the unit, but the strange thing is that if my husband had requested, why was our lock still remained on the unit? Now it really gets strange, because my husband was on a ship in the GULF on his way to [redacted] when [redacted] is claiming he requested to close my unit. Now again, if he supposedly requested it to be closed why was my lock still on the unit. The next story I was told that we left the unit open so they placed a lock on it. Again with my lock present. The young man by the name of [redacted] walked out to the unit with me and saw my open my unit and my item seem to be present. I will be filing a claim because some of my items are missing. Then the next story I heard was that. They moved everything out of the unit because it had been closed out. LIES AND MORE LIES. Someone is covering their butt because someone screwed up BIG time. Everything is done via contract, on paper. Who signed the request and if my husband requested it to be closed, why didn't he move our stuff out and sign something requesting it to be closed. We have had several problems with these U-Haul locations and frankly it’s becoming outrages. Then on top of that, I have been sending my payments bill pay each month and now my last payment is la la land? Where is that payment? My husband didn't request to have my unit close and neither than I. Now the location thinks one month free rent is going to justify what I have been through with this unit and the stress over my items. I come back from overseas and have to deal with this.Desired Settlement: 2 months free and someone to prove and explain when my spouse told them and what did he sign. He guy was on a ship on he way to [redacted]. Why someone is covering up their own lies and mistakes

Business

Response:

March 15, 2013

Thank you for your concern for our customer Mrs. [redacted].

Ms. [redacted], our Executive Assistant for the U-Haul Company of Gulf Coast TX, followed up on the information Mrs. [redacted] provided. She informed our office Mrs. [redacted] was contacted and advised that they would be providing her with 2 months of free storage for the inconvenience she experienced.

Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.

Sincerely,

Executive Assistant

U-Haul International

Review: I rented a uhaul on Sunday evening close to closing time it was me my son niece and nephew at time of rental and no walk through was done at time of rental because the associate informed me you have the insurance so no need but much to my surprise when I got to the location to pick up my belongings in the public storage I opened the back of the truck and noticed there was damage to this vehicles roof top a damage in which I could not see before hand because I'm not as tall as the truck I then pointed it out to all the people that was helping me at the time because rental place had closed already so I said ill just inform them on the return of the vehicle the next morning in which I did. The manager on duty that day was very nasty and said that I had to have done because it had just checked in in which it may be just checked in but does not mean that I did it I pointed out this damage so if I did it I would have hoped they didn't see it rather than me pointing it out but no doubt if I did something I wouldn't go through this much trouble denying it. I can provide you my destination to and from with the mileage which also clears me no low bearing roofs or anythingDesired Settlement: I would like a refund as well as my name cleared of this crazy accusation along with an apology The main office stated that it would be easy to clear me if she can prove no walk around was done in which it wasn't but yet here I am

Business

Response:

July 23, 2014

Revdex.com ID#: [redacted]

U-Haul Ref#: [redacted]

Thank you for your concern for our customer Ms. [redacted].

[redacted], our Executive Assistant for our [redacted] regional office, advised our office she removed the Overtime Note from Ms. [redacted]’s contract and left a message for Ms. [redacted] requesting a call back to inform her of their resolution.

Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.

Sincerely,

Executive Assistant

U-Haul International

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: I had reserved my uhaul online on 7/4/13 to plan for my move on 7/13/13 from 12pm-6pm. I reserved the 17 foot uhaul from a location near my home. On 7/12/13 at approximately 2:13pm I received a call from the uhaul location stating that I could not rent the uhaul at 12pm and keep it until 6pm because someone else needed the truck. I was upset but the man on the phone gave me no other options. I called my movers and asked them would it be possible to change the time. They declined so I went on the uhaul website. It states that your reservation is guaranteed or the refund you $50. So I called the 800 number to uhaul and after speaking with several people they agreed to refund the $50 to my card. They also reserved a 14 foot uhaul from me from 12pm-6pm at a different location. I had to take that reservation because I had already scheduled my movers. On the day of the move everything went fine except for the fact that we had to make more trips. When I went to return my uhaul the man tried to over charge me. Then when I called uhaul because I hadn't received my $50 refund they stated that someone would contact me in a couple of days. It has been almost 2 weeks and I have heard from no one. This company has very poor customer service and I refuse to deal with them again.

Account_Number: [redacted]Desired Settlement: DesiredSettlementID: Refund

I would like my $50 refund for rescheduling my reservation. I would also like the $53 that I paid to rent the uhaul because this situation was extremely frustrating. It is already difficult to move a family but dealing with a corrupt trucking company does not make things any better.

Business

Response:

August 1, 2013

Revdex.com ID#: [redacted]

U-Haul Ref#: [redacted]

Thank you for your concern for our customer Mr. [redacted].

Ms. [redacted], our Executive Assistant for the U-Haul Company of Baltimore, followed up on the information Mr. [redacted] provided. She informed our office she confirmed with Mrs. [redacted] that they had not yet received the check for $50, therefore, Ms. Powell issued another one. Mr. [redacted] should receive the check within the next 10 business days.

Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.

Sincerely,

Executive Assistant

U-Haul International

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

[redacted] Sr.

Shoddy Customer Service at UHaul for Hitch installation
I wanted to bring to your notice the shoddy treatment that I got at UHaul Aurora IL ([redacted]). I have written a complaint on their website, mailed the manager and called the call center too, but I haven't received an acknowledgement from anywhere. Please have a patience as I recount the blow by blow account of what transpired
1. My travails started when I went to Uhaul Hoffman Estates IL for a hitch installation for my Mazda CX 5 on Tuesday the 22nd of July 2014. I was told they don’t install hitches and asked me go to the Palatine store, without checking with the Palatine Store if they have the relevant hitch in stock. The Palatine Store is 15 miles from my house.
2. Reaching Palatine, I am told they don’t have the hitch, but Uhaul at Lake St., Aurora has it. Since it was too late to go to the Aurora Store, I decided to come home. Mileage count - About 40 Miles
3. Call up Lake St., Aurora next day to confirm that they have the hitch and book the order (Contract # [redacted]). The manager confirms the order and the appointment. Pls note that the Store in Aurora is 40 miles from my house.
4. Reach Aurora store on the day and time of appt (3 PM, Wed, July 23rd), they look for the hitch but cant find it. They apologize and say they will get the manager to do an express booking and the Hitch should be here in 2 days. The clerk says that I can get it installed at the Palatine Store and offers to discount the labor charge. I agree and am told somebody will call me about the order. I drive back 40 miles to home. - Mileage count now 120 Miles
5. No news for 2 days, I cant get thru to the store, keep getting call centre who promise a call back from the Manager
6. Finally get a call on Friday, and Manager Tyron Dews from the Aurora store calls up to say that the Hitch will be here on Sunday (27th), but I will have to come back to the Aurora store if I want the discount for the labor. I agree to come to the store
7. On Sunday, before leaving home, I call to confirm that the store has the hitch and my appt is confirmed. I am told everything is good, and I can come over
8. I reach the store and am told (again) that they don’t have the particular hitch and nobody ordered anything express. Reese the man at the counter tries to call up other stores but there is nothing available. He finally calls Hitch Central and orders one, and it is to be delivered on 29th July, (confirmation # [redacted]) to Palatine and installed there and the discount will be applied. I come back home again, without the hitch. Total Mileage now 200 Miles and counting
9. I go to the Palatine store next day and am told that they have received the order. I hand over the car and the folks there tried to install it. At this moment, they realize that the hitch is defective. The GM shows me the hitch, and it does look skewed to one side. I am told that they cant really install this, and can try ordering another but it wont be here for the next 3 days. At this moment I get out of the UHaul at Palatine and drive back home. Total Mileage now 230 Miles
10 Next day I got to Master Hitch in Palatine and get the hitch installed. I pay as much as what was quoted by Uhaul ( USD 275) and I was in and out the place in 1 1/2 hrs.
I have used UHaul for all my moving needs, but this has been the most harrowing and expensive experience so far. I have driven over 250 miles to get a simple installation of hitch done, and its took more than 10 days to get it done. This is not what I would expect from a corporate entity like U Haul, and I demand an apology and have some if not all of the cost reimbursed.

Review: I went to move items out of my storage unit on 9/22. When I opened my unit, everything was covered in rat feces and rat urine. Almost all items that were not placed in sealed plastic containers had been chewed and urinated on. The entire unit was covered in filth. I talked to the [redacted], who's uniform said that he was the general manager, but who told me he was not. He told me "Yea, that happens sometimes" and despite the fact that everything was ruined and completely unsanitary, [redacted] told me he would do nothing to help me at all. He wouldn't help refund or help clean out the unit unless we paid additional money for removal. He was quite rude and clearly had no interest in helping at all.Desired Settlement: I want a refund. Through the course of my time with Uhaul, I paid over $3,000 to store items that have been completely destroyed. I asked for a refund on my last month, and was denied. Between the renting fees and the cost of the lost items, I am out thousands of dollars. I'm not asking for all of it back, but I would like at least some refund.

Business

Response:

October 29, 2012

Thank you for your

concern for our customer Mr. [redacted].

Ms. [redacted], our

Executive Assistant for the U-Haul Company of Metro DC, followed up

on the information Mr. [redacted] provided. She informed our office

she attempted to speak to Mr. [redacted] but reached his answering

machine. She explained Mr. [redacted] previously relayed he did not

want his belongings in the storage unit. He was advised we needed a

letter from him stating this but it has not yet been received. Ms.

[redacted] is waiting for detailed pictures of the items in his unit to

determine their condition, which will help with the resolution to his

objection. Ms. [redacted] left her telephone number and requested a call

back from Mr. [redacted].

Our

customers are very important to us and we regret to hear of

situations that cause problems for them. Thank you for bringing this

matter to our attention and allowing us to offer a response.

Sincerely,

Executive

Assistant

U-Haul

International

Review: On 05/24/2014 I received a contract from U-Haul stating that I have two "Ubox’s" in storage at the [redacted] location. However, before this happened - pre 05/22/4014, which was the first contact I had with someone associated with U-Haul - I contacted U-Haul 4-5 times in an attempt to set up said contracts. These beginning conversations proved to be misleading. The customer service representatives proved time and time again that they had little to no knowledge of corporate policies, pricings, and protocol. At the time of these first 4-5 phone calls, I was unaware that I was being misled and that my contract set up by these employees was not the one I requested.

Forward to 05/23/2014, which was a day before my moving date. I called U-Haul to check in on my contract and the times my "moving help" would arrive. This is when I found out that I had not paid for "U-Haul" to move my things from [redacted] to CA but I paid for "Moving Help" to pack my goods in an Ubox and take it to the U-Haul facility. I was also notified by a representative that "nothing in the system stated that my Ubox's were to be shipped to CA" and that my contract is not eligible for there "One Month Storage Free Special". Which at the time, that promotional special was on there website. Upon learning that my entire "contract" was wrong I filed a "Customer Objection" with a man from U-Haul’s AZ location named "[redacted]". I explain everything - as I did above - to [redacted] and requested that I be reimbursed $400. Which would cover the "Moving Help" and the first month’s free storage.

My Ubox’s stayed at the [redacted] location for approximately two months (5-24-2014 to 08-07-2014). After that two-month hiatus from covering with Customer Service I began contacting them again - so that my Ubox’s would be shipped accordingly. Upon talking to Customer Service I began to notice that every time I called U-Haul they could not find one or both Ubox’s. Therefore I was tirelessly transferred from one Customer Service Rep to the next, until someone competent could help. This continued for about a week, beginning on (08-07-2014). From 08-04-2014 to 08-07-2014, I received one call a day, each from a different person stating that my Ubox’s have been shipped. It was not until 08-13-2014 when I received another call with an email stating that my Ubox’s have been "officially" sent.

On 08-06-2014 I received an email with a reimbursement "VIP" of $150.00. This was issued to me after a few days of talking to the Traffic Control Manager, [redacted] about the earlier "Customer Objection" that was filed but never resolved. [redacted] began by stating, "That Objection was resolved". I explained that it was not and that I never received any compensation, email notification or phone call in regard to the matter. After I explained my case to [redacted] the $150 VIP was issued. [redacted] stated that the VIP could be used on my existing shipment order. A day after the dispute was actually resolved I received an email on 08-07-2014 with a " Master Order Number" and a GUARANTEED arrival date by Sunday, August 17 2014.

At this point I am under the impression that my two Ubox’s are now shipped and in-route to CA. However, on 08-13-2014 I was notified by email, once again that my Ubox was shipped. I thought this was a bit strange considering I received an email stating the same thing almost a week ago (see above). Therefor, I called U-Haul Customer Service once again to inquire about my goods - to make sure everything is working. Customer Service assured me that my Ubox’s are on their way and will be there by 08-17-2014.

Now it is 08-15 (Friday) -2014 and I called U-Haul asking about my Ubox’s ware-abouts. The Customer Service Rep stated that ONE of my Ubox’s has arrived in CA. However the other Ubox is a few days behind. I then asked if my second Ubox would still arrive by the GUARANTEE date. They say yes (However they never mentioned a reimbursement compensation amount if they do not meet the GUARANTEE date). After speaking with The CS Rep I drove to the U-Haul location in San Rafael CA to unload my first Ubox. The Assistant Manager - [redacted] O’Conner apologizes for the inconvenience and states that BOTH of my Ubox’s were sent to [redacted] and that U-Haul company did not know that there was a second Ubox and that is why my second box is late. I then ask [redacted] if my Ubox will arrive by Sunday the 17th. [redacted] explains that the trucks do not operate on weekends and that I could have my box sometime late the following week. This only confirmed my earlier suspicions of a future problem with the GUARANTEED date landing on a Sunday.

I was assured that nothing would be charged to my account until this situation was resolved. Which did not make sense due to my previous email on 08-07-2014 stating, " I would be charge the full amount due five day before I receive my goods". Relating to that previous quote, how is it ok to charge someone in full for services that you have not received yet?

I continue to discuss the situation with [redacted] and ask if I can apply my VIP refund to my account. [redacted] says "no"; VIP's are only used for truck or trailer rentals. I explain to [redacted] that the Traffic Control Manager - [redacted] specifically gave me this VIP so I could use it on my existing account. [redacted] explains that he cannot do anything about it. So, I call Customer Service again, and get transferred a few times and finally speak to [redacted] stated that [redacted] is wrong and they can apply the VIP to my account but he ([redacted]) would have to call [redacted] and walk him through the process because billing is done at the arrival location not the shipping location (in which the same goes for the reimbursement process - the shipping location can only issue reimbursement). At this point I am behind frustrated and request that [redacted] compensate me not only for the misleading services earlier in this experience but also for the awful customer service. [redacted] explains that he can only reimburse me the $150 VIP.

It is now Monday 08-18-2014, call [redacted] (assistant manager - CA location) and explain the situation with [redacted] from the previous day. He gets me in touch with his manager [redacted]. ([redacted]) says that he cannot do any reimbursements on his end because the CA U-Haul district did not mess up the order. I would have to contact the [redacted] location. I explained that I have been doing that for weeks now and I need upper management names, professional titles and numbers. [redacted] supplies me with said information. I proceed to call Executive Assistant [redacted] located in [redacted] and The MCP, [redacted] never calls me back after I left a message. However, [redacted] does call me back. I explain the situation and request that a refund be issued to my account for the massive headache U-Haul and his employees have put me through. [redacted] begins to reiterate the fact that my Ubox is only a day late and can not understand why I am so upset. He then assures me that my Ubox will arrive today (Monday Aug 18th by 3pm). [redacted] begins to make excuse as to why he cannot help me but then offers a $50 a day reimbursement for every day the Ubox is late. I explain that I have talked to five employees at U-Haul and NONE of them have ever herd of this reimbursement process. I even had one employee state "I have never heard of that type of reimbursement... Well, that sounds like he was just trying to figure something out but that seems like an awfully low compensation for your troubles". So, I manage to be on the phone with [redacted] for about a half an hour and he finally says, "I'll talk to [redacted] and my boss and try to work something out. Can I call you tomorrow at 10am your time?” I say yes and hang up.

[redacted] does not call me back until two day later - after my Ubox’s have arrived (Wed 08-20-2014). He asked me "what do you think a fair compensation would be?" I say to him " Do not ask me this question when you already have an amount in your head?” [redacted] explains that he doesn't have a number and that he cannot reimburse me any more than he already has. So, [redacted] doesn't call be back when he said, in fact he was two days late and made me wait for a response only for him to insult me and say nothing can be done. I explained that I do not accept the offer that was already given to me (actually it wasn't his offer it was [redacted]'s - [redacted] really accomplished nothing besides insult me) and that he will be hearing from my lawyer. I then hang up the phone.

I proceed to call [redacted] and I am assured that I will not be billed until this issue is resolved. The next day 08-21-2014 I go to buy groceries from the store and find that my card is declined. I leave with no food and find that my card was charged in full by U-Haul on 08-12-2014. After this I called back Customer Service to file yet another Customer Objection. I explain the situation just as I have above and the Rep explains that I will be notified about my Objection within the next 72 hours. She asks how I would like to be contacted and I reply with " I would like a phone call and an email confirmation please".

Three days go by and I still have not heard from U-Haul. So I call Customer Service again. I talk to a Rep named [redacted] and she explains that the Objection has been "resolved". I explain by saying "it is not". [redacted] says that the $300 credit (that I did not accept as appropriate reimbursement) was applied to my account on 08-20-2014. [redacted] then explains that my "New" objection will be reviewed by the Review Board (this happens after a customer disagrees with the objections "resolution") and that I will be contacted within the next 48 hours. I am writing this to you a few hours after I spoke with [redacted].

I have spent over 180 minutes just being transferred to Customer Service. I have essentially been put throughout the ringer so to speak by dealing with U-Haul. My wife and I moved across the entire country, which is stressful in itself. Because of this situation I have had numerous panic attacks, no longer have any money to pay for gas (to drive to job interviews), no money for food to feed my wife and myself, I have stomach pains, muscle tension caused by enormous amounts of stress and my wife lost a job opportunity because our Ubox was not here on time (The Ubox had portfolio information that was key to earing a job).Desired Settlement: Full reimbursement for moving cost which was charged to my card = $1231.00

In addition I want to be compensated for the enormous amount of physical, mental and emotional stress that was put on us during this move. Which includes any medical problems that may have been a result of this abuse and mistreatment. As well as the loss of my wives job due to our Ubox's lateness. An additional fair compensation would = $5,000.00

Grand Total = $6,231.00

Business

Response:

Thank you for your concern for our customers Mr. and Mrs. [redacted], our Executive Assistant for our [redacted] Regional Office, followed up on the information Mr. [redacted] provided. In addition to the refund for $350 he issued to Mr. and Mrs. [redacted]’s [redacted] account on August 21st, he issued a supplemental refund for $150 in place of the $150 VIP Certificate. Both refunds should post on their next credit card statement.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,[redacted]Executive AssistantU-Haul International

Review: I rented a truck around 5 pm on 12/02/13 for 24 hours. After moving all day and all through the night I was exhausted. At about 10 am on 12/03/13 I called uhaul to explain that I was exhausted and asked if I could keep the truck another day. The lady at the location told me that she would wave the charges for the second day. I said great and proceeded to go to sleep and not worry about it. When I returned the truck on 12/04/13 I was told by the staff that since the lady didn't make a notation they were going to charge me the extra day. I explained had I known that I would have return the truck on time. I only lived a few miles down the road. I even showed them my call log on my phone showing that I had been in touch with their company. They didn't care. I got the feeling that that's how they make extra money. I think they conveniently do this so that they can charge me for the extra day.

[redacted] is extremely rude. When my husband got there the guy just stuck his hand out with saying anything. My husband thought he was trying to shake his hand so my husband shook his hand and introduced himself. [redacted] proceeds to say something stupid and made a face. He then just barks the word "KEYS!!!" . This guy is unbelievable rude and should be fired. This is a terrible representation for U-haul.Desired Settlement: I would like a one day refund plus tax or a free several days rental for the next time I move

Business

Response:

Thank you for your concern for our customers [redacted] and [redacted], whose name appears on the rental agreement.[redacted], our President for our [redacted] regional office, followed up on the information Ms. [redacted] provided. He informed our office he will issue a refund for their past rental charge. His Executive Assistant, [redacted], has made several attempts to reach Ms. [redacted] or Mr. [redacted] to find out if they wish to receive the refund back on their credit card or by check. She’s been unsuccessful in reaching them. Ms. [redacted] can be reached at ###-###-#### or direct at ###-###-####.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,[redacted]Executive AssistantU-Haul International

Review: U haul has two uboxes in storage for me. One of the boxes was lost Nine days ago. I recently filed a claim for lost box. Since then Uhaul has been Ignoring my calls and emails. My life has been on hold because they have all our belongings. I just want someone to keep me updated on my staus of loss. Simple as that. Thank you.Desired Settlement: Contact

Business

Response:

May 13, 2013

Revdex.com ID#: [redacted]

U-Haul Ref#: [redacted]

Thank you for your concern for our customer Mr. [redacted].

Mr. [redacted], the manager for [redacted], followed up on the information Mr. [redacted] provided. He assured our office everything is being done to locate Mr. [redacted]’s missing U-Box in order to return his personal belongings. Mr. [redacted] was contacted on May 7th and his situation continues to be updated on the search.

Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.

Sincerely,

Executive Assistant

U-Haul International

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.[redacted], Executive Assistant, U-Haul International,It is fortunate that you were able to get in contact with Mr. [redacted], the manager for [redacted], because he has refused to respond to several weeks of my phone calls and heart felt voicemails pleading him to contact me regarding this matter. In fact, the agent assigned to my case by [redacted] Insurance, Ms. [redacted], as well as Mr. [redacted], were on vacation for well over a week after being assigned our case. Uhaul lost our belongings on April 24th. The claim was filed by the general manager of the Uhaul location, admitting the Ubox was unable to be found, on the following day, April 25th. Ms. [redacted] did not call me for a statement until May 10th! That is more than 2 weeks after the claim was filed! During that 15 days nothing was being done about locating my Ubox and all of [redacted] ignored our phone calls. It has now been over 24 days since Uhaul lost our things.How long can we expect Mr. [redacted] to continue to "locate" the missing Ubox. Uhaul has had a month to find it! We trusted Uhaul because it is a big company. They offered the service of storage. We put our life's belongings in storage. When we came back for them, they were gone! Uhaul has now been looking for our things for a month. Is it reasonable to continue to let my son sleep on the foor because you lost his bed and can't find it? My family has the clothes on our back and that is all we have had since April 24th, thanks to Uhaul.Also, I think a serious investigation needs to be done into Uhaul's corporate oversight of their franchise locations. Even though a Uhaul location lost my Ubox, no one from Uhaul's corporate offices seems to care. I have spent countless hours on the phone getting transfered back and forth to different departments within the Uhaul machine, all saying they cannot help. I have tried to file complaints with the corporate superviser of the specific Uhaul location, however I can not find out who directly oversees them despite extensive searching and calling dozens of numbers. As you can imagine, if you tried to put yourself in the position of losing everything you have worked for, and then being given the run around by the people who lost it, we are exhausted and frustrated by our experience with Uhaul. We will never use Uhaul again and we will spread word through family, friends, and social media that if you use Uhaul, you risk them losing your possessions and you will never see them again. Uhaul does not care about their customers, as anyone who will hear this story will be able to plainly see.I have given Uhaul time to find the Ubox. If it cannot be found, then we need to be made whole for this traumatic loss you have endured on my family. Regards,

Business

Response:

May 22, 2013

Revdex.com ID#: [redacted]

U-Haul Ref#: [redacted]

Thank you for your continued concern for our customer Mr. [redacted].

Mr. [redacted], the manager for [redacted], reviewed the information Mr. [redacted] provided. He assured our office that the U-Haul Company of CO is still working to locate Mr. [redacted]’s missing U-Box, as we would prefer to get his property back to him.

We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response.

Sincerely,

Executive Assistant

U-Haul International

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

How long should we expect the Uhaul Location to "look" for our Ubox? We have tried to be patient with Uhaul while they engage in this "search" and it has not produced any results in a month! How much time is reasonable to continue this search? We have nothing. Imagine your children having nothing. [redacted], you seem to have very little concern or empathy for our situation. Please forward this case to someone who cares about this hardship we are enduring and will help us to resolve it. You seem to be displaying the same, "we don't care if Uhaul lost your stuff or how long you have to wait for Uhaul to find it" attitude that all of Uhual has treated us with this entire process.Please, there has to be at least one person at Uhaul that can put themselves in our position and at least apologize for this situation. Please pass this case on to someone who will do more than offer the same response I have gotten twice from you. I really hope the Revdex.com also looks into the incredibly negligent customer service in this case.Regards,

Review: this is your location in Haltom City. We have used uhaul for some time, however in the recent yes I informed my spouse that you all was not the right co for us, but when we went with you all, I was not keen on it then, however I relectly agreed and have regretted since. Being military we just can't get up and come get our items. The problem we are having is the attitude and professionalism with [redacted]. Being a officer in the military a manager should be more professional. at this point, I hate calling there to deal with him. Several time we asked for our address to be changed, associates have lied about can't contacting use, they call all the time just as they are closing and when you try to call back, no one picks up the phone. Yes he has help us however, he treats me like I am stupid on the phone and I don't appreciate it one bit. Make it simple and to the point. We get a letter saying our stuff is being auctioned but when I call he states it a potential to be auctioned. He send emails when I actually wrote him a letter requesting my address to be changed. I even called to make sure and gave it to them again and I was assured that it was. Well it had not been yet again. I had to go in and change it. yield, so all our mail we never received because it was going to the wrong address. I even talked with the manager of the address change, now a month later I found it wasn't changed. I sent a payment of $100 check when we were clearly our of town and [redacted] said he couldn't take it and he would send it back, well 1 1/2 months later I still jam yet to receive the check. that's when I know my address had not been changed when himself and another employee claims they changed it. also stated the phone number on file was not a correct one when again I knew it was. your own statement says with direct pay the late fees will be waived well I have this set up with bill pay, but ism still getting late fees tacked on. I made a $300 payment to stop my storage to to lien a DM now another lein fee of $50 and another one keeps getting tacked on for a Dec date? His attitude is unprofessional and unwanted. We are trying to bring our balance current but seem to get stuck with my fees and can't seem to get it done.Desired Settlement: 1.my check for $100 returned

2. Free month just cause ALL the hassle this store brings to its customer when my gut feeling told my spouse not to deal with uhaul again.

3.since I my self set up bill pay fees waived

4. $50 lien fee removed

5.[redacted] treat me with more respect and when he talks to me, know who he speaking with..a customer and a officer of the [redacted].

6. When your employees say they did something make sure it's done and stop lying to the customer.

Business

Response:

November 6, 2014

Revdex.com ID#: [redacted]

U-Haul Ref#: [redacted]

Thank you for your concern for our customers Mr. and Mrs. [redacted].

[redacted], our President for our Fort Worth Regional Office, followed up on the information Mrs. [redacted] provided. He informed our office he was able to reach an amicable resolution and has written off the current charges, or $218, making their next payment due on November 15th.

Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.

Sincerely,

Executive Assistant

U-Haul International

Review: I rented a 26 foot moving van in [redacted] on 7/1/14 for a one-way service to [redacted] with drop off in [redacted] after completing the move. At the [redacted] location they wrote down the fuel gauge level on my reciept/contract and I was to fill the vehicle back to this level upon return. Today I recieved a reciept of billing to my CC [redacted] for $25.00 fuel charge. We were allotted 33 miles total distance and $0.40/mile for anything over that (16 miles). I am not disputing that. What I find troublesome is: 1) fuel gauges are not an exact science and the gauge reading is subject to changes related to the truck level at the time of the reading, etc. 2) @ drop off there is no way to dispute/ascertain how they determined how much more gas was necessary to achieve the fuel level at the time of our initial pick up of the vehicle 3) the reciept in no way reflects how many gallons were required to achieve this level even though they did initially state that the charge was $5 dollars/gal. 4) I find it hard to accept that this vehicle required $20 (our fill) + 5 gallons more for a vehicle that travelled 48 miles total. 5) my son also noticed that the recieving U-haul worker left the vehicle idling for some time in front of their place of business without our knowledge of when they actually obtained the fuel gauge reading. $25 isn't a huge charge but their practice needs some refinement. Their process is too subjective. It would be better if they instead had the vehicle filled each time.

Product_Or_Service: Van 26 foot one-way rental

Account_Number: [redacted]Desired Settlement: DesiredSettlementID: Refund

1) full or partial refund2) change their practices of determining fuel levels at the initial renting3) don't rely so heavily on call centers for resolving/explaining extra charges. This insulates local U-haul centers from ever having to fully justify their claims.4) reinstate the benefit of the doubt, trust in the renter and resolve the illusion that the burden of proof is on the renter and that the business is all trusting. I'm supposed to assume they make no mist

Business

Response:

July 15, 2014

Revdex.com ID#: [redacted]

U-Haul Ref#: [redacted]

Thank you for your concern for our customer Mr. [redacted].

[redacted], our President for our [redacted] regional office, followed up on the information Mr. [redacted] provided. He spoke briefly to Mr. [redacted] and is currently awaiting a return call to discuss our fuel program. He also issued a refund for the fuel charge in the amount of $31.41back to Mr. [redacted]’s [redacted] account. The refund should post on his next credit card statement.

Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.

Sincerely,

Executive Assistant

U-Haul International

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: I returned the vehicle same day and was charged an extra day 3 attempts have been made to get refund, promised 3 times and not refunded yet to date.

On June 12th, 2013 I rented a vehicle from UHAUL. I had this vehicle for approximately 2-3 hours to move a matress. We parked and left the UHAUL back at the location (which was closed at drop off) as we were instructed to do. I noticed they charged my card an extra day. We went to the location immediately and instructed they charged an extra day, to which UHAUL staff advised this was in error and they will promptly refund my money. 2 weeks later, still no refund. I called the customer service line, horrible customer service, at first the girl said "we don't owe you this money" before looking into the situation. I advised that yes they do owe me another day as it was a mistake and was already previously promised the refund. She stated she did see this in the notes but "it was never processed." I advised to please send the money back to my card as quickly as possible. I was assured I would have it by the next week, and when checked there was still no refund. This prompted yet another visit to the location, to which the staff yet again assured me they will put the refund through their manager--this was last Tuesday July 9th. The refund was promised again by yesterday. I gave it an extra day and still no refund. This is not a lot of money, but its money this company owes me. I feel that since we have had to make multiple attempts to the location as well as phone calls, that UHAUL should refund ALL of my money that was spent here. This is a very bad customer service situation and I am appalled that a company like UHAUL would honestly treat their customers like this. I did everything that was expected of me, even had the gas put in the truck and left the truck exactly how and where I was advised to do. I expect UHAUL to refund my money immediately. Here is a copy exactly from checking account, where you can also see the gas bill for the truck as well. UHAUL has been given ample time to fix this situation and I have been more than patient waiting for my refund, where as UHAUL has been rude and is not following up on multiple promises from different people. The following shows how they charged my card, directly copy and pasted from checking account. You can see where UHAUL's charges came out 2 days later, once they charged my card. The [redacted] charge is the charge for gas that was put in the truck directly next to the UHAUL location.

Jun 12, 2013 [redacted] ($14.00)

Jun 14, 2013 U-HAUL[redacted] Debit Card ($25.36)

Jun 14, 2013 U-HAUL[redacted] Debit Card ($42.77)

Please as previously noted, I expect ALL the funds returned as this is a huge customer service fail and I held up all ends of the contract, paid for the day as requested, but only had the truck a couple of hours. Please respond immediately to avoid further legal action and complaints.Desired Settlement: The settlement I am seeking in this instance is a total of $82.13. Again here is the break down of charges directly from my checking account.

Jun 12, 2013 [redacted] ($14.00)

Jun 14, 2013 U-HAUL[redacted] Debit Card ($25.36)

Jun 14, 2013 U-HAUL[redacted] Debit Card ($42.77)

I expect all funds to be returned promptly. Again, requesting all funds as multiple attemps have been made for this company to correct their error and uphold their promises to

Business

Response:

July 25, 2013

Revdex.com ID#: [redacted]

U-Haul Ref#: [redacted]

Thank you for your concern for our customer Ms. [redacted].

Our records indicate credits for the full amount of the truck rental were issued back to Ms. [redacted]’s [redacted] account on July 19th. The credits should post on her next credit card statement.

Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.

Sincerely,

Executive Assistant

U-Haul International

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: I ordered two of the uhaul uboxes for a move across the country from [redacted] One of my uboxes was delivered on time and to the correct location and the other was lost somewhere in transit. The missing box has sense been located but the customer service in the mean time has been very poor. I feel like as a customer I have been very much left out of the loop on where my things are and I have received little to no answers on finding my lost box. The first time I called home office to report that my ubox was delivered to the incorrect location the lady on the phone told me that according to her records it was there. And sense then I have had to contact home office and my local uhaul many times to get my box delivered to me. I have not once in a week received a call from anyone about this matter unless I have called them first. I don't know how you can run a business without keeping the customer informed and ease their minds about possibly loosing thousands of dollars of stuff. It has sense also been a nightmare trying to get a refund of my money as in no one really knows who is responsible for the money and who is authorized to do so.Desired Settlement: I would like uhaul to give me a refund and also work on their ubox services. With each box equipped with a bar code there should be no reason why the boxes can't be checked in and the location of the boxes checked by the customer.

Business

Response:

July 5, 2013

Revdex.com ID#: [redacted]

U-Haul Ref#: [redacted]

Thank you for your concern for our customer Ms. [redacted]

Ms. [redacted], our Executive Assistant for the U-Haul Company of **, followed up on the information Ms. [redacted] provided. She informed our office that a refund for the 4 day delay in the amount of $400 has been issued to Ms. [redacted] credit card ending in [redacted] by our U-Box Department. The credit should post on her next credit card statement.

Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.

Sincerely,

Executive Assistant

U-Haul International

Review: To Whom It May Concern:I rented a U-haul from the location in Leesburg, VA. I rented it shortly before closing time. After leaving the premises, it was clear that it was unfit to drive due to a heavy, toxic smell which was nauseating. We returned the truck without using it to move an item. I immediately contacted U-haul, and they said they would look into the issue. They never responded. When I contacted them again, they said they had in fact contacted the location and that they found a cleaning detergent had been used, but stated there was nothing they could do for us.Desired Settlement: This truck was not drivable. The smell was intense. Keeping both windows open was not enough to make it OK to breath in the car. WE pulled our shirts over our nose and mouths, and still found it difficult to breath. We promptly returned the truck. We'd like our $60-plus dollars refunded.

Business

Response:

October 24, 2012

Thank you for your

concern for our customer Ms. [redacted].

Mr. [redacted], our

Executive Assistant for the U-Haul Company of Northern VA, followed

up on the information Ms. [redacted] provided. He mentioned that

although Ms. [redacted] states she did not use the U-Haul truck, the

odometer registered 50 miles and was not returned until the following

day. In the interest of customer good faith, Mr. [redacted] will issue

a refund for the cost of the rental in the amount of $66.37.

Our

customers are very important to us and we regret to hear of

situations that cause problems for them. Thank you for bringing this

matter to our attention and allowing us to offer a response.

Sincerely,

Executive

Assistant

U-Haul

International

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Description: Truck Rent & Lease, Storage Units - Household & Commercial, Storage Units - Portable, Moving Assistance - Packing, Unpacking, Organizing, Gas - Propane, Truck Equipment & Parts, Packaging Service, Trailer Hitches

Address: 2701 N. Reynolds Road, Toledo, Ohio, United States, 43615

Phone:

+1 (870) 932-6891
+1 (417) 839-6080
+1 (478) 757-4969
+1 (419) 536-9253
+1 (800) 986-3667
+1 (727) 799-9922
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Website:

www.jonesborooverheaddoor.com


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