U-Haul International, Inc. Reviews (6748)
Review: rented U-Haul on 1/26 from 4:30 pm to 8:45 pm did not take the uhaul insuranceDoor on passenger side was damaged when door flung open when truck was placed in reverse and hit a street sign causing hinges to break on door. no damage to street sign. claim made with my car insurance [redacted] Claim # is [redacted] x [redacted] from uhaul has called several times trying to collect for damages and refuses to go through insurance company or contact them. He has attempted to charge my credit card for the charges of damage with out my consent. no where on the contract does it say they do not deal with insurance companies or that they will charge my credit card only that I am responsible. This morning he called and harassed my again then called me a "dead beat" and hung up on me.Desired Settlement: for the company to follow the laws of the state regarding using proper channels of insuranceas well as reprimand for attempt to charge my credit card with out my permission. At this point I feel they should eat the cost of the damages
I live in a active University Town on state highway 50 in South West Colorado. The town here, Gunnison,Colorado has a long time U Haul dealer who has been locked out by the regional U haul controllers in denver- so that we can not even see a schedule or make a reservation until after may the 23rd, 2013. It is May 10th right now. The professional ability to serve people in this area is anything but professional lately.
Review: I was recently hospitalized for a heart problem and ran behind on my storage bill. I called U-Haul to ask if I could make a partial payment until I got back on my feet. They said they were a pay service only and would forward my request to the manager and then without my authorization, they withdrew full payment from my bank and now I can't pay my rent.Desired Settlement: Refund the payment, wipe out late month and one month free with no repercussions or mistreatment of property in the storage locker as it is my daughter's and not mine. I have been trying to help her and pay her storage. All I wanted was a little compassion and understanding from U-haul. Instead I got theft
Review: I rented a U Haul on June 29th, 2014 and am absolutely appauled at the level of customer service I received. I checked out the truck at 1:00 and was told it had a full tank of gas and that I was expected to bring it back with the same. Which I did. however, they lied when saying the truck was full when I took it. I went less than 10 miles with the truck yet when I want to top off the fuel tank it cost me over $20.00. Gas was around $3.60 a gallon so as you can clearly see I paid for gas I never used. When I returned it to the dealership I informed them of the issue. I was told, exact words" I did not check you out so there is nothing I can do about it." First of all, [redacted] is the one that took us out to the truck. Then she told us that it is in the contract that U Haul is not responsible for over fueling. I have read my contract and do not see that anywhere. To make matters worse I asked for corperates phone number and was told it dod not matter if I called because she is the owner and it will come back to her anyway. I understand we are only talking about a few dollars. My issue is with the deception and blatant lack of respect. As for notifying corperate, she was right about that. I filed a compalint and filled out a review they sent me and they did not even have the professional courtesy of resaponding. I highly recomend not using this service.Desired Settlement: Frankly I would like a full refund due to the way I was talked to. But honestly, I would be happy if U Haul is held accountable and is required to be honest about the condition and fuel level when checking one out.
This company's general manager has extremely poos customer service skills. I arrived on August 27th to pick up my u-box's from storage, scheduled to pick up at 9am. They were not ready until 11:30. Once loaded on my trailer and brought to my house the u-boxes were put on my trailer wrong, we could not open the door to the u-box because of this. We had to go back to the store. When at the store we asked that this situation be taken care of immediately being that we had already waited over 3 hours for u-haul. The GM then was very upset cussed at us and said he hopes we never return to the store. We then bring the fixes u-boxes back to our house to unload them and then we return the equipment. The next day my account was charged $150 more then it should've been. Which caused my bank account to bounce several times. 1.5 weeks later I was finally returned the $150 amount but nothing for all of my overdraft fees that had occurred at that time. When I called customer service to report the GM they keep on putting tickets in for this matter to get resolved and the GM would then see the tickets and clear them out. Once he did that 2 times I finally figured out what was going on and he was trying to not get into any trouble by his manager see thing the issue. So I called his manager directly and told her the story and she did not believe that the GM talked to me that way. She did refund me my $150 but pretty much called me a lier. I will not ever return to u-haul.
Review: I rented a uhaul truck 23 November 2013 when I came to pick up the truck. When I picked it up they told me that I had to use a credit card or debit cart to hold the rental amount of the truck, so I used my credit card to go ahead and get the truck to move. Before I left I did tell the lady that was checking out the uhaul truck to me that I planned on paying cash for the truck because I didn't want the transaction on my credit card. She told me that was fine and and the 74.16 would be returned to my card 2 to may be 3 weeks later. So I used the truck to move my things and returned the vehicle to them. When returning the keys I had the exact amount in cash to give them I gave the same lady who checked the truck out to me the keys to the truck and I told her that I was going to pay the full amount in cash. She told me that fine and the payment with cash was made. I called the uhaul location bout 3 weeks later to check up on the payment being returned to me and the lady told me that I'd does take time maybe even one month so I was a bit upset but continued to wait another week . I called after a month of the rental because I still have not got the funds from my credit card returned to my account. She told me that I may want to check with my bank because the funds are usually sent back by now . So I called my bank a couple weeks later to ask if any funds have been deposited back to my credit card they tell me that the uhaul payment for the amount of 74.16 was not on hold but I fact that payment was processed. I call the customer service for uhaul and I speak to a lady that tell me that my payment was In fact completed by a credit card payment and that I need to file complaint through them, so I can be reviewed by one of there managers. After filing the complaint I got an email from Area Manager UHaul Co. [redacted] telling me to get in contact with the store manager .I call back to the store I talked to the general manager after 30 minutes on the phone he tells me that there is no proof that I ever paid in cash. Due to the receipt says I payed with my credit card. So I asked him were the registers over when you closed them out . He tell me no there never over , so I ask him well do you guys keep any records of payments going 2 months back and he tells me no. ? Then I email the Area Manager UHaul Co. of [redacted] telling him how my situation still isn't fixed and since I felt that I wouldn't get fixed I mentioned that I will try my best to get them but on the black list from the ft eustis installation being that I felt I was mis treated I wouldn't want any I other soldiers to go threw this dilemma and being that neither one of the uhaul people wanted to help out, and how I was going to report them to the Revdex.com
Review: Upon arrival to the drop off location was approached by the sales rep. The truck was rented at this same location in Hazard Ky. She said she was going to inspect the truck to see if it need cleaned. Almost before we got the back of the gate lifted in the truck she said it had to be cleaned. She then went to the cab of the truck and said it had to be cleaned. When my husband and I explained to the sales rep that the truck was in the same shape as when we brought it back, she just walked off not letting us know what we needed to do or anything. I later found out through email that we were charged a $25 cleaning fee. I already spoke to customer service and to a guy named [redacted] who must be some kind of district manager or something. [redacted] states that he spoke to the sales rep at the location and she said the truck was dirty and that there will be no refund. I would not go through all this trouble if my husband and I weren't correct for $25, but I felt like we were charged a cleaning fee. I feel like we should have taken pictures of the truck when we picked it up so we would not have gone through this. The lady was very rude at this location but just walking off and not explaining anything or hearing us out.Desired Settlement: I would like a refund of the $25 cleaning fee that we were wrongly charged.
Review: For the last year I have had a unit with you all #[redacted]. However on 3/10, it came to my attention that they unit was vacant. I have heard three different stories to why this happen. The latest is they are blaming it on my husband. They are claiming that he asked them to cancel my unit. This is the third story I have been told from [redacted]. I was told that my husband asked to close the unit, but the strange thing is that if my husband had requested, why was our lock still remained on the unit? Now it really gets strange, because my husband was on a ship in the GULF on his way to [redacted] when [redacted] is claiming he requested to close my unit. Now again, if he supposedly requested it to be closed why was my lock still on the unit. The next story I was told that we left the unit open so they placed a lock on it. Again with my lock present. The young man by the name of [redacted] walked out to the unit with me and saw my open my unit and my item seem to be present. I will be filing a claim because some of my items are missing. Then the next story I heard was that. They moved everything out of the unit because it had been closed out. LIES AND MORE LIES. Someone is covering their butt because someone screwed up BIG time. Everything is done via contract, on paper. Who signed the request and if my husband requested it to be closed, why didn't he move our stuff out and sign something requesting it to be closed. We have had several problems with these U-Haul locations and frankly it’s becoming outrages. Then on top of that, I have been sending my payments bill pay each month and now my last payment is la la land? Where is that payment? My husband didn't request to have my unit close and neither than I. Now the location thinks one month free rent is going to justify what I have been through with this unit and the stress over my items. I come back from overseas and have to deal with this.Desired Settlement: 2 months free and someone to prove and explain when my spouse told them and what did he sign. He guy was on a ship on he way to [redacted]. Why someone is covering up their own lies and mistakes
Review: I rented a uhaul on Sunday evening close to closing time it was me my son niece and nephew at time of rental and no walk through was done at time of rental because the associate informed me you have the insurance so no need but much to my surprise when I got to the location to pick up my belongings in the public storage I opened the back of the truck and noticed there was damage to this vehicles roof top a damage in which I could not see before hand because I'm not as tall as the truck I then pointed it out to all the people that was helping me at the time because rental place had closed already so I said ill just inform them on the return of the vehicle the next morning in which I did. The manager on duty that day was very nasty and said that I had to have done because it had just checked in in which it may be just checked in but does not mean that I did it I pointed out this damage so if I did it I would have hoped they didn't see it rather than me pointing it out but no doubt if I did something I wouldn't go through this much trouble denying it. I can provide you my destination to and from with the mileage which also clears me no low bearing roofs or anythingDesired Settlement: I would like a refund as well as my name cleared of this crazy accusation along with an apology The main office stated that it would be easy to clear me if she can prove no walk around was done in which it wasn't but yet here I am
Review: I had reserved my uhaul online on 7/4/13 to plan for my move on 7/13/13 from 12pm-6pm. I reserved the 17 foot uhaul from a location near my home. On 7/12/13 at approximately 2:13pm I received a call from the uhaul location stating that I could not rent the uhaul at 12pm and keep it until 6pm because someone else needed the truck. I was upset but the man on the phone gave me no other options. I called my movers and asked them would it be possible to change the time. They declined so I went on the uhaul website. It states that your reservation is guaranteed or the refund you $50. So I called the 800 number to uhaul and after speaking with several people they agreed to refund the $50 to my card. They also reserved a 14 foot uhaul from me from 12pm-6pm at a different location. I had to take that reservation because I had already scheduled my movers. On the day of the move everything went fine except for the fact that we had to make more trips. When I went to return my uhaul the man tried to over charge me. Then when I called uhaul because I hadn't received my $50 refund they stated that someone would contact me in a couple of days. It has been almost 2 weeks and I have heard from no one. This company has very poor customer service and I refuse to deal with them again.
Shoddy Customer Service at UHaul for Hitch installation
Review: I went to move items out of my storage unit on 9/22. When I opened my unit, everything was covered in rat feces and rat urine. Almost all items that were not placed in sealed plastic containers had been chewed and urinated on. The entire unit was covered in filth. I talked to the [redacted], who's uniform said that he was the general manager, but who told me he was not. He told me "Yea, that happens sometimes" and despite the fact that everything was ruined and completely unsanitary, [redacted] told me he would do nothing to help me at all. He wouldn't help refund or help clean out the unit unless we paid additional money for removal. He was quite rude and clearly had no interest in helping at all.Desired Settlement: I want a refund. Through the course of my time with Uhaul, I paid over $3,000 to store items that have been completely destroyed. I asked for a refund on my last month, and was denied. Between the renting fees and the cost of the lost items, I am out thousands of dollars. I'm not asking for all of it back, but I would like at least some refund.
Review: On 05/24/2014 I received a contract from U-Haul stating that I have two "Ubox’s" in storage at the [redacted] location. However, before this happened - pre 05/22/4014, which was the first contact I had with someone associated with U-Haul - I contacted U-Haul 4-5 times in an attempt to set up said contracts. These beginning conversations proved to be misleading. The customer service representatives proved time and time again that they had little to no knowledge of corporate policies, pricings, and protocol. At the time of these first 4-5 phone calls, I was unaware that I was being misled and that my contract set up by these employees was not the one I requested.
Review: I rented a truck around 5 pm on 12/02/13 for 24 hours. After moving all day and all through the night I was exhausted. At about 10 am on 12/03/13 I called uhaul to explain that I was exhausted and asked if I could keep the truck another day. The lady at the location told me that she would wave the charges for the second day. I said great and proceeded to go to sleep and not worry about it. When I returned the truck on 12/04/13 I was told by the staff that since the lady didn't make a notation they were going to charge me the extra day. I explained had I known that I would have return the truck on time. I only lived a few miles down the road. I even showed them my call log on my phone showing that I had been in touch with their company. They didn't care. I got the feeling that that's how they make extra money. I think they conveniently do this so that they can charge me for the extra day.
Review: U haul has two uboxes in storage for me. One of the boxes was lost Nine days ago. I recently filed a claim for lost box. Since then Uhaul has been Ignoring my calls and emails. My life has been on hold because they have all our belongings. I just want someone to keep me updated on my staus of loss. Simple as that. Thank you.Desired Settlement: Contact
Review: this is your location in Haltom City. We have used uhaul for some time, however in the recent yes I informed my spouse that you all was not the right co for us, but when we went with you all, I was not keen on it then, however I relectly agreed and have regretted since. Being military we just can't get up and come get our items. The problem we are having is the attitude and professionalism with [redacted]. Being a officer in the military a manager should be more professional. at this point, I hate calling there to deal with him. Several time we asked for our address to be changed, associates have lied about can't contacting use, they call all the time just as they are closing and when you try to call back, no one picks up the phone. Yes he has help us however, he treats me like I am stupid on the phone and I don't appreciate it one bit. Make it simple and to the point. We get a letter saying our stuff is being auctioned but when I call he states it a potential to be auctioned. He send emails when I actually wrote him a letter requesting my address to be changed. I even called to make sure and gave it to them again and I was assured that it was. Well it had not been yet again. I had to go in and change it. yield, so all our mail we never received because it was going to the wrong address. I even talked with the manager of the address change, now a month later I found it wasn't changed. I sent a payment of $100 check when we were clearly our of town and [redacted] said he couldn't take it and he would send it back, well 1 1/2 months later I still jam yet to receive the check. that's when I know my address had not been changed when himself and another employee claims they changed it. also stated the phone number on file was not a correct one when again I knew it was. your own statement says with direct pay the late fees will be waived well I have this set up with bill pay, but ism still getting late fees tacked on. I made a $300 payment to stop my storage to to lien a DM now another lein fee of $50 and another one keeps getting tacked on for a Dec date? His attitude is unprofessional and unwanted. We are trying to bring our balance current but seem to get stuck with my fees and can't seem to get it done.Desired Settlement: 1.my check for $100 returned
Review: I rented a 26 foot moving van in [redacted] on 7/1/14 for a one-way service to [redacted] with drop off in [redacted] after completing the move. At the [redacted] location they wrote down the fuel gauge level on my reciept/contract and I was to fill the vehicle back to this level upon return. Today I recieved a reciept of billing to my CC [redacted] for $25.00 fuel charge. We were allotted 33 miles total distance and $0.40/mile for anything over that (16 miles). I am not disputing that. What I find troublesome is: 1) fuel gauges are not an exact science and the gauge reading is subject to changes related to the truck level at the time of the reading, etc. 2) @ drop off there is no way to dispute/ascertain how they determined how much more gas was necessary to achieve the fuel level at the time of our initial pick up of the vehicle 3) the reciept in no way reflects how many gallons were required to achieve this level even though they did initially state that the charge was $5 dollars/gal. 4) I find it hard to accept that this vehicle required $20 (our fill) + 5 gallons more for a vehicle that travelled 48 miles total. 5) my son also noticed that the recieving U-haul worker left the vehicle idling for some time in front of their place of business without our knowledge of when they actually obtained the fuel gauge reading. $25 isn't a huge charge but their practice needs some refinement. Their process is too subjective. It would be better if they instead had the vehicle filled each time.
Review: I returned the vehicle same day and was charged an extra day 3 attempts have been made to get refund, promised 3 times and not refunded yet to date.
Review: I ordered two of the uhaul uboxes for a move across the country from [redacted] One of my uboxes was delivered on time and to the correct location and the other was lost somewhere in transit. The missing box has sense been located but the customer service in the mean time has been very poor. I feel like as a customer I have been very much left out of the loop on where my things are and I have received little to no answers on finding my lost box. The first time I called home office to report that my ubox was delivered to the incorrect location the lady on the phone told me that according to her records it was there. And sense then I have had to contact home office and my local uhaul many times to get my box delivered to me. I have not once in a week received a call from anyone about this matter unless I have called them first. I don't know how you can run a business without keeping the customer informed and ease their minds about possibly loosing thousands of dollars of stuff. It has sense also been a nightmare trying to get a refund of my money as in no one really knows who is responsible for the money and who is authorized to do so.Desired Settlement: I would like uhaul to give me a refund and also work on their ubox services. With each box equipped with a bar code there should be no reason why the boxes can't be checked in and the location of the boxes checked by the customer.
Review: To Whom It May Concern:I rented a U-haul from the location in Leesburg, VA. I rented it shortly before closing time. After leaving the premises, it was clear that it was unfit to drive due to a heavy, toxic smell which was nauseating. We returned the truck without using it to move an item. I immediately contacted U-haul, and they said they would look into the issue. They never responded. When I contacted them again, they said they had in fact contacted the location and that they found a cleaning detergent had been used, but stated there was nothing they could do for us.Desired Settlement: This truck was not drivable. The smell was intense. Keeping both windows open was not enough to make it OK to breath in the car. WE pulled our shirts over our nose and mouths, and still found it difficult to breath. We promptly returned the truck. We'd like our $60-plus dollars refunded.
U-Haul International, Inc. Rating
Description: Truck Rent & Lease, Storage Units - Household & Commercial, Storage Units - Portable, Moving Assistance - Packing, Unpacking, Organizing, Gas - Propane, Truck Equipment & Parts, Packaging Service, Trailer Hitches
Address: 2701 N. Reynolds Road, Toledo, Ohio, United States, 43615
Add contact information for U-Haul International, Inc.