U-Haul International, Inc. Reviews (6748)
Review: I rented a truck from Uhaul on August 23, 2014. I returned the truck about 40 minutes later than what I thought I would be done with it. The manager at this location told me that I had to pay for 2 days of having the truck. I asked him to show me where the "late fee's" in the paperwork were, as I had read all of the paper work they had given me and that I had signed and not found anything about being charged late fees. The manager looks on his computer and after a few minutes he tells me "there's not anything about late fee's". I then asked how he could charge me for something that wasn't in any paperwork nor did this late fee have a set price. His response was "I have authority to charge you for whatever I want!" I wasn't happy to be charged for 2 days of rental and only having the truck for 6 hours so I asked the manager if he was charging me for 2 days, then I would like to use the truck to finish moving since I'm paying for extra days. He refused to let me take the truck for the extra day. At this point, I knew I wasn't getting anywhere with this guy and he seemed to not really care I was unhappy. I told him that I wasn't going to be returning nor recommending his store to anyone I knew and he responded with " That's fine, I don't care to have your business."
Review: I was charged more for the boxes than orginally quoted. I was rushed to pack up my belongings which resulted in forgetting to pack things and them getting left behind. I was yelled by both a U-haul employee and the general manager of the location for needing more time than orginally planned. I was not given the option to purchase insurance for my boxes but was charged for it and then refunded it with out my knoweledge. Still not completely sure if there was insurance on my boxes but have a broken fish tank from the move that the insurance company provided by U-haul isn't sure if they are going to cover. I filed a complaint with U-Haul customer service on the 23rd of August about my horrible experience with that locations. I was told the marketing company manager would be getting in touch with me withing 24 to 48 hrs. Instead I got a call from [redacted] the general manger at that location which is who my complaint was mostly about. I did not wish to talk to her so I called customer service back and they said they would have someone else call me but she called me again. I called them back and told them what happened and they said they would reopen the complaint because [redacted] had marked it as resolved even though it was not and would have the mcp call me with in 24 to 48 hrs. Long story short with I had to call customer service another 4 or 5 times before I was finally contacted by someone other than [redacted] but it was by someone for the Cortland regional office not the San Diego so she could not help. But she finally gave me the number to the San Diego regional office and I was finally able to talk to [redacted] who has pretty much called me a liar and didn't really want to help me. She told [redacted] to refund me $35 to my credit card and offered my a $100 credit to use toward another U-Haul service. I am done moving I don't need a credit to use services with a company I never want to have to use again. They also advertise the u-box as 8x5x7.6 and don't tell you thats the outside measurements.Desired Settlement: I am not happy with what I was offered. I will not be needing anymore services from U-haul so why would I need a 100 dollar credit for it. 35 doesn't even come close to the difference in price I was charged. I would like at least a 50 percent refund from the company for all the trouble this has caused me and my family.
Review: I was told that I needed to replace the gas in the vehicle that I rented or I would be charged $5 per gallon. The amount of gas in the vehicle was depicted with a line drawn on a fuel tank at just under full. When I returned the vehicle, the facility was closed. I stopped at a gas station one block from the U-Haul facility. I drove 45 miles. I calculated that the vehicle got 10 miles per gallon of fuel and put a little more than 4 gallons of gas in the tank. I dropped the keys in the door. When I looked at my credit card charges, I saw that they claimed I did not replace the gas. I tried to show the service person the gas receipt but he said I could have put that gas into any vehicle and that it didn't prove my case. I had someone in the vehicle with me and saw me replace the gas. I asked him how if the store was closed when the vehicle was returned would I ever be able to "prove" that I had in fact replaced the gas. He said his technician said I didn't-end of conversation. I am an honest person and if I didn't replace the gas, I would accept the charges. However, I did replace the gas and showed him a receipt from a station one block from the store but he would not listen. He was stubborn and non apologetic at all. Ten dollars is not a lot of money but being truthful and honest is a big deal to me.Desired Settlement: I want the $10.00 charge for gas refunded. I would like you to report this complaint to the service people at this location.
Review: I received a citation in NYC for parking near a fire hydrant while renting a Uhaul truck between the dates of November 3,2014 until November 4,2014. However, I immediately went on NYC.Gov to pay the citation before I would get charged any additional fee's in which Uhaul warned me about if I were to get a ticket. So after NYC.gov sent me the confirmation that the ticket was paid, I immediately sent the proof over to [redacted]@uhaul.com. A lady named [redacted] responded and confirmed to my email that this was all I needed. Now a week later, my account was charged $20.06 for not sending proof that the citation was payed, and a email saying that I have a balance of $124.96. At that, I now cannot get a hold of this [redacted], because she is busy and that there is only 15 people total in the US that work in the citation department for UHaul. She will not return my emails, and their representatives seem to always give me the run around, and will not show me any proof that I have a balance. This is causing a lot of frustration, and I'm still unaware of how much more fee's they will try to charge me.Desired Settlement: I honestly would like a refund of the $20.06, proof of what I'm being charged for, and for them to drop any further charges because I sent the proof and was confirmed that was all that was needed.
Review: UHAUL charged a truck rental fee of $2223.30 and should have charged only $632. The UHAUL was not returned to [redacted] about 2000 miles drive, it was returned in [redacted] about 300 miles. I have documentation regarding these charges, let me know your e-mail and can send.Desired Settlement: Refund total of $1591.30 for unused mileage use as destination was not [redacted], it was [redacted], only about 300 miles vs 2000 miles.
Review: I went to U-haul store to pick up a truck around 6 pm on May 30th . I was told that they did not have 16 feet truck but they have 20 feet one. I said that's ok. They ask me how long I will keep the truck. I said 5-6 hours. They told me that why don't I pick it up tomorrow morning. I said ok and made reservation for 20 feet truck. I came back to pick up the truck 7 am. General Manager ([redacted]) in the store insist that I should pick up 26 feet truck not the 20 feet one. I said I have reserved 20 feet truck not the 26 told me that he cannot give me what I reserved. he said that is the truck he gave me take it or leave it. I said I will not take it. After that I had look for another truck for 4-5 hours since it was weekend and end of the month. They have ruined my weekend. I was supposed to finish moving my house to storage on Saturday because we were going to vacation on Sunday. Since, I could not find any truck in the morning I had to delay to moving on Sunday.Since we could not finish on time, we have missed the flights on Sunday. I had to pay $1236 fees for being late and to reschedule. I can prove everything I have told so far. I am not making up a story.Desired Settlement: I want an apology from a Uhaul general manager [redacted] and compensation of my loss.
Review: The rates listed on their website for storage units have different prices for heated storage rooms. I am currently renting a storage unit that's suppose to be heated. On Sunday, March 10th, I visited the facility and it was freezing in there, both in the facility and in the room. When I called them to inquire, the gentleman on the phone said that the facility is motion censored so when you walk into the area the heat kicks in. If this is the case, then number 1. it's misleading in their advertising and number 2. the facility was freezing and it was 50 degrees Farenheit outside this past Sunday afternoon.Desired Settlement: I'd like a credit. The difference in price from the "non-heated" rate and "heated" rate. I have been paying since 8/11/11.
Review: I reserved a 6'x12' cargo trailer around 7:00 am on June 30, 2012. My husband, daughter and I were traveling from our home in [redacted] to [redacted] to help our two sons move from one apartment to another. I had done this before when we moved them to [redacted] and I guess I was wrong for expecting the the best results because I had reserved an available cargo trailer. While no money was required for the reservation, it makes good sense that the reservation holds what you reserve. By around 2 or 3 that afternoon, I called the location where we were supposed to pick up the trailer to get their closing time because I didn't remember, only to be told that they didn't have the trailer that I reserved and was redirected to another uhaul that was further away. I was immediately upset, but took the phone and address information as we really had no choice. I called the other location I was given, and got the store hours for the day and asked the directions to get there.Desired Settlement: While UHaul may see the problem with this, I do. Like I said earlier, when you reserve something, it should yours for the asking during that period of reservation. I feel for the inconvenience and just plain unprofessionalism of the situation, that I deserve some type of credit refund. For me, I really wouldn't be asking if it wasn't right.
Review: I have a two part complaint.
Review: On June 4,2013 I booked a 6x12 Uhaul Trailer to be picked up on June 28,2013 in the [redacted] area. On Thursday June 27,2013 at 5:30pm I was called and told that there were no 6x12 trailers in a 200 mile radius and they could not get me one. After numberous calls after that they called back at 6:30 pm and said they had found one in [redacted] and would not deliver it closer and if we wanted it we had to go pick it up in [redacted] from [redacted]. We had to drive just under 5 hours round trip and 240 miles round trip just to pick up the trailer. We also called and put in a complaint on June 27 after all this and were told we would hear from someone in 2-3 days and have yet to hear from anyone from Uhaul.Desired Settlement: I would like to either be refunded the amount paid for the trailer rental or compensated for the mileage, time and gas I had to use to drive 5 hours and 240 miles to pick up the trailer.
Review: A full suite of abysmal service including the following:
Review: Rented U-Haul to move 81 year old mother in law from [redacted] to [redacted]. Pick up location was changed two times. once on the morning of the move 15 miles away. Got truck in [redacted]. Drove to [redacted] to move mother in law closer to home in [redacted]. Rented truck for two days. dropped off the following night and calls u haul costumer service when I dropped off to let them know truck was in early. I was told that I should get a e mail in 24 hrs. . no email that Friday I get a email stating that I put 327 miles on truck. NO WAY. 122 miles mapped out with map quest checked and double checked all routes and only came up with 122. checked with rental place at drop off truck still in yard and has not been rented out . took pic of the odometer and it has 50 miles more than they reported on the millage in invoice miles should bee the same if truck never left the lot. Now I have to pay because I can not fight a million dollar company that can and will destroy a persons credit over a 89 dollar charge.Desired Settlement: just remove charges and do not mess with my credit
Review: Debit account was overcharged for rental of a UBox and trailer for the contracted time and rate by $508.20. Agreed upon rental rate for 1 month for box and trailer was $89.95. Agreed upon rental rate for trailer was $5 per day. Deposit was collected from debit card on date of reservation 5/7 with an unexplained overcharge of $314. When Uhaul corporate was contacted about the amount representative claimed the order could only be changed by the store booking the reservation. At time of trailer return credit for overcharged deposit had still not been rectified. Second charge to debit account brought the total of rental to $703.15.
Review: In April of 2012 we had a hitch installed on our 2009 GMC Acadia from Uhaul on huntington drive in Flagstaff, Az. At that time they installed the hitch, the wiring for the lights was also done. In December 2012 our vehicle began having problems with the turn signal not working, when you engaged the signal switch on the left side of the steering wheel, all four lights began flashing as if the emergency four ways were on. At that time we took the vehicle to McCoy Motors located at 361 N. Switzer Canyon Drive, Flagstaff, AZ phone# 928-225-2114,(a GMC authorized service center) to have the problem analized, (we had no idea it was a wiring problem caused by Uhaul) At that time it was determined by there mechanics and relayed to us by Trevor (there service advisor) that the problem had been caused by Uhaul using NON water proof wire connectors. They determined that snow and moisture had entered the wiring system and created a short and ultimately effected the turn signals, the remidy was to undo what Uhaul had done, and redo it again, I was advised at this visit that the wiring harness maybe ruined, and they would try to salvage the harness in an attempt to save us some money. Repairs were made and we paid Mccoy motors approx $147.00 on that visit (Receipts from Mccoy provided upon request). We took the car home and in approximately 1 week later the same issue developed on our acadias turn signal, we returned it to Mccoy Motors and it was determined that the wiring harness was to far gone to be saved, again repairs were made and the harness replaced this time at a cost of $192.00 (again receipts provided upon request)At this point I attempted to contact the manager on the uhaul center, I explained our delema to another worker at the center, and left my phone number for him to call me, he never returned my calls. I then contacted the customer service, and filed a claim with there insurance company, it was ultimately denied. Mccoys determined that the wrong connectors had been used,non waterproof.Desired Settlement: I would like Uhaul to pay the costs of these repairs, and to start using waterproof shrink type connectors when wiring someones car or truck so others do not have this same problem.
Review: I went to the UHaul web site and entered information for renting a 14 foot truck to pick up from a Lexington, KY location and drop off at an Elsmere, KY location and got a price of $131.00. If I enter the same information today, I get the same quote (although they changed their website to replace the 14 foot truck witha 15 foot truck). I went to the Lexington, KY location (Bryan Station Road) and told them I needed an out of town rental and gave them the same information (drop off at Elsmere, KY). I used the truck for my move. When I returned the truck I was charged $252.28 and questioned this charge, but was told I had to pay $252.28 because I did not return the truck to the pickup location. According to the web site, I should have only had to pay $131.00 plus tax. I called their customer service number and they blew me off saying there was nothing they could do. Every time I tried to talk, I got interrupted. I believe I was overcharged and am not getting any cooperation.Desired Settlement: A refund of the difference - approximately $115.00.
Review: I made a reservation on their website and I also wanted movers. There was an error on the movers part and I had to redo the transaction making two charges. The one from Uhaul was supposed to be released but has never been refunded back to my card. The charges was made on 8/15/2013 and 8/16/2013. [redacted] ending in [redacted]. for the amount of 235.95.Desired Settlement: I wish for the refund to get put back on my card.
I made a reservation with Uhaul to rent a truck from Saturday to Sunday on the 28th of June, 2014. My reservation was confirmed several weeks in advance over the phone. Four days before moving, the called and said that I could only have the truck for a few hours or pay more than 4 times as much money and drop it off at a different location that was not feasible. The manager was extremely rude and would not offer any feasible options.
Review: U-Haul web site misleading. Reserved an Auto Transport for Fall, 2012. Initial screen simply asks pick-up point in one box. Drop off point is an adjacent box and filling out that box is listed as "optional". Therefore, for expediency, I completed the entire reservation without filling out the drop off point box, thereby, assuming U-Haul didn't care which one of their centers to which you returned the Auto Transport. Rate listed as ~50 dollars a day. 4 day rate would be a little over 200 dollars.Checked "myuhaul.com" a week later just to see the reservation. Drop off point is now listed as the pick up point. Contacted U-haul to let them know that the Auto Transport was going out of state. Going out of state tripled the rate to over 700 dollars. Discussed with them that nowhere, when applying for the reservation was the drop off point mentioned except as "optional" on that initial box. Nowhere was there any reference that rate would increase if going out of state. Asked them to honor the current reservation/price with going out of state. They would not. Therefore, had to cancel the reservation and related travel plans.Noted to them that, if their web site, simply removed the word "optional" from just above the drop off site box or if their web site simply defaulted, on the screen to the viewer, the pickup point entry in to the drop off point box, there would be no confusion for me or anyone.Desired Settlement: They might have honored their price, once the problem was pointed out to them but would not. Would accept if offered. But in any case, they should revise their web site. The current web site is deceptive and presumably inadvertently shocks customers in to a 3x higher price at the last minute, once their travel plans are firm and they come to make the pick up.
Review: Recently I reserved a trailer from Uhaul. I did this in advance giving the company more than enough time to make proper arrangements. I also gave them my personal and credit card information and I am currently renting a storage locker that will soon be due.
Review: Uhaul rented me a trailer with 2 dry rotted tires that blew out while driving causing us to almost wreck our car with our baby in it. When I called I was told that I made it a couple hundred miles and that it wasn't a big deal.Desired Settlement: I would like a refund for being rented dangerous, faulty equipment.
U-Haul International, Inc. Rating
Description: Truck Rent & Lease, Storage Units - Household & Commercial, Storage Units - Portable, Moving Assistance - Packing, Unpacking, Organizing, Gas - Propane, Truck Equipment & Parts, Packaging Service, Trailer Hitches
Address: 2701 N. Reynolds Road, Toledo, Ohio, United States, 43615
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